I got a license key and configured docebo in the admin to use Telesill video conference.

When I go to create an room in the LMS, I can do the following:

1. click on "Configure and open new videoconference room"

2. I get the dialog to enter the information

3. Once I click Create. It takes me back to the main page of the videoconference and display the following message

"No opened videoconference room are present"

How to fix that?

thx

 

Seems that there is a problem on communication trough docebo and teleskill.
Maybe they have changed authentication method, as a customer you can ask support to them
Claudio

Also,please check that: allow_url_fopen is set to ON on you php configuration and that you have the table conference_teleskill_room and that is not empty.
if you have this table please post here the dump of the table structure.

let us know.

bye,
Giovanni.

Thank you guys for following up. I really need your help since I am getting no where.

1. I have found out the problem had to do with the Time. Since I am in E.S.T -5 therefore, every time I create a room, Telskill sees it but it gets experied because the user interface od Docebolms does not handle the Time value properly. Here is some information

"We have actually found in our server log that you tried several times
(actually with full success) to create a Virtual Room of 1 hour lasting.

Maybe that the date & time you were creating it were assumed by our server
to be GMT+1 (italian time). The Virtual Room lasting was limitated by you
to one hour and so you might always have found the room alreay closed (4
hours before your local time) when trying to access from Docebo at GMT+6.

Under this circustamces, we suggest you to try to create a Virtual Room
lasting 12 hours at least so to find it still open when accessing it from
Docebo.

In the meantime, by tomorrow, (twesday) you will find a fully operational
"GMT" optional parameter that we are just adding today to our API in
message #1, #5 and #6 in order to allow you to betterly manage this issue.

"

Can you guys really suggest what to do here? I need to get this going.

So what I did I created a room now with GMT +1 and I was able to create the room but unable to access it because there is no link to access it. However,

I got this "define _HOURS in Tellskill module". Please guys comment and refer to this image below

 

You have to check if Teleskill can manage it alone or we have to code something.
Anyway, our policy for a stable version is not to touch database or introduce new functions that will be introduced in docebo 3.5
Please check with teleskill if there is a workaround that will allow you to work, in other case coding activity by us is not mandatory for this issue.
We wait the teleskill suggestion to see what happen.
Regarding the HOUR and so on please refer to all the manuals available
Claudio