<< Back
Message for this thread
Posted by Messages text
H. Francis

Noavatar
Total post : 7
> Profile
Written on : 11/03/2007 15:16 ( more than one month )
Object : Users cannot confirm registration

In Docebo 3.05 when a new user completes the registration form an Email is sent correctly with an activation link, but when the link is clicked the user is taken to the start page of the LMS without any confirmation occurring. When the user then tries to log in he gets the meassage that the password is wrong, in the admin site the user is listed as still being unconfirmed? Can anyone reproduce this?

Message modified by : szj on : 11/03/2007 15:16
 
Cherubino Claudio

Avatar
Total post : 202
> Profile
Written on : 12/03/2007 12:07 ( more than one month )
Object : Re: Users cannot confirm registration
Can you copy and paste here the link that the user is supposed to click in the email that he receives?
Docebo Staff
http://www.claudiocherubino.it
 
H. Francis

Noavatar
Total post : 7
> Profile
Written on : 12/03/2007 21:13 ( more than one month )
Object : Re: Users cannot confirm registration

I've found the problem:

index.php?modname=login&amp;op=register_opt&amp;random_code=eb481827a558e07857ad0635d03b1bc8

should be (without amp;):

index.php?modname=login&op=register_opt&random_code=eb481827a558e07857ad0635d03b1bc8

which works fine, BUT: how can I prevent this? Or is it not a docebo problem?

Message modified by : szj on : 12/03/2007 21:14
 
Cherubino Claudio

Avatar
Total post : 202
> Profile
Written on : 13/03/2007 10:17 ( more than one month )
Object : Re: Users cannot confirm registration
I'm happy that you found the problem, but it sounds strange to me, since '&' and '&amp;' are supposed to be exactly the same in HTML code.
I'll try to investigate a little bit more, I'll let you know what I discover.
Docebo Staff
http://www.claudiocherubino.it
 
H. Francis

Noavatar
Total post : 7
> Profile
Written on : 13/03/2007 14:24 ( more than one month )
Object : Re: Users cannot confirm registration
Seems strange to me too, but I've tested it several times and that's definitely the problem. Am I the only one experiencing this?

Look forward to your findings claudio. Thanks a lot in advance.
 
Cherubino Claudio

Avatar
Total post : 202
> Profile
Written on : 13/03/2007 15:34 ( more than one month )
Object : Re: Users cannot confirm registration
Seems like you problem also appeared in the Italian forum (http://www.docebo.org/doceboCms/forum/10_2/message/idThread_2919/Attivazione_utenti.html).
I don't know if you can understand Italian, if a solution appears there I will translate it and copy it here.
Docebo Staff
http://www.claudiocherubino.it
 
aedwards

Avatar
Total post : 74
> Profile
Written on : 21/05/2010 20:04 ( more than one month )
Object : Re: Users cannot confirm registration
I have encountered an error registering users where I recieve the e-mail but when they click the e-mail they get an error message that says "The request is not valid becuase the validity time is elapsed."  I cannot get the users to confirm becuase of this error.
 
Derks Giovanni

Avatar
Total post : 1861
> Profile
Written on : 24/05/2010 10:10 ( more than one month )
Object : Re: Users cannot confirm registration

hello;
is the link on the email all on the same line? and when you click it does the one that opens in the browser match with the one in your email?

bye,
Giovanni.

Docebo Staff
 - Docebo 4 released! -
 
aedwards

Avatar
Total post : 74
> Profile
Written on : 24/05/2010 17:24 ( more than one month )
Object : Re: Users cannot confirm registration
What I found was I had duplicate users already in the table.  AS soon as I removed the users from the table in the database, it started working just like it should.
 
<< Back