Installation, configuration and layout customization	Price list
Remote installation, template and graphic cutomization.

Training and consulting
Courses are made in customer offices, number of attendant can be decided by the customer (6 hour course per day).

How to use Docebo (Administrator and Teacher)	Price list
E-Learning didactical method	Price list
Learning object building Scorm and non Scorm	Price list
Other training	Price list

Help desk, updates and bug fixes
Dedicated ticket system via e-mail and Phone. Generally updates does not involve service stop.

Help desk "Basic"	Help desk "Advanced"	Help desk "Fast"
availability 5 dayes on 7 (from 9.00 to 18.00)
Help desk is made trough remote system
blocking problems solved in 36h.	blocking problems solved in 24h.	blocking problems solved in 12h.
Non blocking problems solved in 4 working days.	Non blocking problems solved in 4 working days.	Non blocking problems solved in 4 working days.
Price list	Price list	Price list

Technology and networking: Web hosting, managed housing and daily backup
Docebo server are optimized for docebo e-learning platform. Availability agreed and signed in contract are from 98% to
99,5%.

	Hosting 5 Gb	Hosting 10 Gb	Dedicated CPU	Dedicated server
SLA For users	~ 500	~  1000	~  3.500	~ 10.000
SLA	98.00%	98.00%	99.50%	99.50%
Domain	Sì	Sì	Sì	Sì
Disk space	5 Gb	10 Gb	fino a 60 Gb	fino a 250 Gb
Bandwith	10 Gb	20 Gb	60 Gb	250 Gb
Backup	Daily	Daily	Daily	Daily
Costo/Yar	Price list	Price list	Price list	Price list

Full outsourcing management
Docebo staff will take care of: Course activation, Learning object loading, Students course subscription, tutoring,
reporting, student e-mail help desk.

	Basic	Advanced	Super	Illimitato
Users	≤  1.000	≤ 3.500	≤  10.000	> 10.000
Cost/Year	Price list	Price list	Price list	Price list