Careers at Docebo

Docebo is a fast-growing company in the E-Learning industry. Docebo has its Product Development, Sales and Services operations team in Milan and Naples (Italy), and a Global partner network in 26 different countries Worldwide. Please send your CV at: job@docebo.com.

 

Job

Technical Support Specialist North America and LATAM

Docebo (www.docebo.com) is a leading global provider of SaaS, Learning Management System software (LMS). For our North America (NA) based office (Greater Atlanta area – Athens, GA) we are seeking professionals that fit in our dynamic, fast paced and highly demanding company culture.

As a Technical Support Specialist, the candidate will be highly dedicated to existing and new customers application support.  This is a Junior technical position, candidates with very limited work experience will have the opportunity to be trained and work with Senior professionals and to develop new skills in the software industry. This position is initially open for a Internship agreement of 1-3 months and planned hiring for a full time position. During year 1, the compensation will not exceed the annual $35,000 gross + health benefits + compensation plan based upon company targets.  Residents or fresh graduates from the Athens GA area are preferred candidates.

The candidate will be dedicated to both the North America (US, Canada) andthe LATAM markets. Your brief resume with a brief motivational half page cover letter should be submitted to job@docebo.com.

The technical support specialist will be trained in order to become fully proficient in these skills :

  • Provide technical software support for Docebo’s software via various channels: ticketing system, email (primarily) and phone

  • Be able to troubleshoot and quickly assess severity and impact of customer issues

  • Articulate necessary technical and non-technical information to customers in a simple, yet clear and concise manner

  • Proactively provide frequent and regular updates to customers on open tickets/cases

  • Manage assigned support cases and customer issues as independently as possible

  • Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files

  • Increase technical expertise by attending training sessions and reading technical documentation

  • Utilize trouble ticket application and databases to manage and resolve the customer issues clearly and concisely documenting all aspects of the support request.

  • Generate content to augment the existing Docebo knowledge base

  • Communicate and work effectively with staff in all levels of the organization, including leadership in product and projects management

  • Perform other duties as required

The following constitute preferred skills :

  • You speak and write fluently both in English and in Spanish
  • You have performed same or similar tasks above in your previous experience/s
  • You have recently achieved your undergrad degree and are hungry for a first professional experience
  • You agree to be subject to background checking prior to both your internship and future hiring process
  • You like working with people, and have a natural patience and resistance to multi tasking activities

Job

Account Executive North America and LATAM

About DoceboDocebo (www.docebo.com) is a leading global provider of SaaS, Learning Management System software (LMS) with HQ in Italy, Milan and operations in US, Dubai, India.For our North America  market (Greater Atlanta area – Athens, GA) we are seeking professionals that fit in our dynamic, fast paced and highly demanding company culture.

As an Account Executive, the candidate will be highly dedicated to new customer acquisitions and existing customers commercial support.  Compensation will reflect the candidate experience and not to exceed the annual $50,000 gross + health benefits + prestigious compensation plan.  This is a sales intermediate experience and full time position.

Skills required :

  • A previous experience in the Software industry with a role related to pre-sales, inside sales, or similar.

  • You like to present solutions and perform presentations over the phone or alternative tools

  • You have experiences drafting Business Proposals

  • Strong written and verbal communication skills

  • Attention to detail

  • Ability to work in a fast paced environment and multitask

  • Desire to learn new concepts and work on new projects

  • Strong working knowledge of Microsoft Office Platforms

  • Ability to perform advanced internet research

  • Ability to maintain a solid pipeline and manage a large number of assigned leads and RFPs and report status weekly

Considered a Plus:

  • Familiarity with CRMs and similar tools

  • You have had your own IT start-up in the past

  • You matured a previous sales experience best in inside sales

  • Managing average complexity sales cycles

  • You are located in the Greater Atlanta GA area

You enjoy:

  • Giving value to customers based on your knowledge and experience

  • Attaining results as part of a unit and via team play and not solo player

  • Learning a new product, and performing demos of it up to multiple times a day

  • Managing multiple tasks in parallel and wearing multiple hats as required in a start-up culture

You should NOT apply if:

  • The compensation package offered does not meet your requirements

  • You are not passionate about technologies

  • You don’t have a sales background or related sales attitude

  • You do not express your consent to run a background check prior to hiring

Job

Senior Sales NA and LATAM

Docebo (www.docebo.com) is a leading global provider of SaaS, Learning Management System software (LMS). For our new North America division (Greater Atlanta area – Athens, GA) we are seeking professionals that fit in our dynamic, fast paced and highly demanding company culture.

As a Senior Solutions Consultant, the candidate will be dedicated to new customer acquisitions and existing customers commercial support.  This is a full time position and remote work is an option.
The compensation package will reflect skills and experience, and is structured in fixed -> commission -> health insurance benefits.

The candidate will be dedicated to both the North America and LATAM markets. Your resume with a half page cover letter should be submitted to jobs@docebo.com.  Prior to applying check that all the below mandatory skills below are a match with your profile.

Mandatory skills:

  • You speak fluently and business proficiently both Spanish and English (Spanish from College is not it).
  • You have a previous experience in the LMS market (Minimum 5 years) with a role/mix of roles related to pre-sales, solutions architect or similar.
  • You can articulate an Elearning project to a potential customers by being an advisor
  • You have taken part in the implementation and/or sales process of contracts worth $100K>
  • You have an experience drafting and delivering RFIs, RFPs etc.

You enjoy:

  • Giving value to customers based on your knowledge and experience
  • Managing average complexity sales cycles (3-6 months)
  • Being accountable for your own results
  • Learning a new product, and performing demos of it
  • Managing multiple tasks in parallel

You should NOT apply if:

  • You are not comfortable giving sales demos or product technical details confuse you
  • You have a sales only experience but can not articulate in detail a technical and functional solution
  • You will not consent to a thorough background check prior to hiring