Capitalize on New Growth Opportunities by Automating your Onboarding

• 2 min read

How one company unlocked new channels for efficient employee, customer and partner training

How can a high-growth organization like Nintex, a leading workflow-automation company that onboards as many as four new employees each week, manage its internal growth while simultaneously offering flexible, engaging training programs to its sales partners and customers?

It’s a situation not unique in the SaaS space, and it’s one that Docebo specializes in. In a new case study, Technical Training Manager Erick Weitkamp shares how his team was able to provide effective, efficient learning content for employees, partners and customers.

“Our training has to include both our product as well as information on how it works with other products, so it’s a pretty big area,” Erick explains.

In Nintex’s case, it became mission critical to minimize the amount of in-person training required for sales partners to prove competency and obtain certificates. Also, online training for new partners left room for performance shortfalls the company could blame on low engagement.

Erick and his team soon discovered that their existing strategy for training partners to represent and sell Nintex products would implode under the pressure of high costs, low engagement and poor knowledge retention.

“The classic problem with online training is that you just don’t know if they’re learning anything,” he explained. “You’re providing all these resources, but you don’t really know how (or if) they’re being used. You’re trying to teach your partners how to sell and how to use the product in one session, then everyone in the training team crosses their fingers and hopes the guy on the other end was paying attention.”

It became clear that an LMS that supports both ILT and online training while boasting advanced reporting features and the flexibility to scale with the company as it grows would be crucial to Nintex’s strategy for training employees, customers and partners.

Download the complete case study to get critical insights into exactly how Erick and his team built a more efficient training strategy to support learners of all types in one simple, easy-to-manage learning management system.