What would happen if a customer service rep did not know how to respond to a request from a client? The rep should, ideally, have quick access to one or more qualified and structured answers/ direct sources of information in order to respond to the customer. I refer of course to digital sources of knowledge available on the web. This is one of the typical scenarios that an application for Customer Relationship Management (CRM) such as Salesforce enables you to face with peace of mind. You can find some more useful case studies here.
Within the Salesforce dashboard, salespeople have different tools that allow a quick search for required information in order to satisfy a client request. Even social media tools are provided in this context because everyone can benefit from the assistance of an experienced colleague or partner at some point!
In the next Docebo update we will introduce a Salesforce online training Integration with the Docebo LMS to bring the quality of information to a higher level since it introduces the concept of training in real time. Adequate preparation before a meeting or closing a deal in the form of self-training about the central topic maximizes the chances of success when it comes to sales. Especially when dealing with products and services, being properly trained is directly related to success both in sales and post sales. Salespeople must be very familiar with their products, procedures and offers, and the real-time training of an entire network of employees and partners on the most up to date information can only be executed properly through distance learning.
The integration between Salesforce and Docebo connects training to the sales process, creating training sessions during the workflow where and when they can be most effective. As a result, we won’t see any more training sessions that are unrelated to the workflow, but instead always included in pipelines designed to achieve successful sales.
Docebo embraces Salesforce’s vision of supporting a mobile workforce with mobile, on-demand training. On the same mobile devices that people use to find booked appointments, addresses, and customer information, training content is also available. This is the true meaning of training anywhere and at anytime, on-demand.
Stay tuned for more news about Docebo’s Salesforce integration in coming weeks, and even more great features to come with the 6.3 release in May!
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