Learner Experience Defines L&D Success or Failure: Whitepaper

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Learner Experience

You’ve checked all the LMS boxes, but did you cover the weakest link: learner experience?

Can you recall the first time you learned how to cook a basic meal? Did you find a cookbook, study preparation guidelines, and figure out how to put it together yourself? Did a parent or peer show you how to do it, step by step? Or, did you simply go online and find an instructional video or recipe?

In any case, the ease with which you were able to acquire the knowledge necessary to complete the intended task at hand – i.e., cook a basic meal – represents a critical part of the learning journey. It was the learner experience that enabled you, as a learner, to achieve your desired outcome expediently, efficiently, and effortlessly.

What Does “Learner Experience” Mean?

Beyond content, beyond strategy, beyond processes, and beyond technology, the effectiveness of any learning program is ultimately only as good as the learner experience. Even if learners are provided with the best tools to learn and the best learning programs, if the actual learner experience does not facilitate a smooth, tailored learning journey, then the ship has sunk before it has even left the harbour.

A recent Brandon Hall Group training study revealed that the number one reason organizations were switching their LMS was to improve user experience.

Learner Experience

Why Does Learner Experience Matter?

This is what we discuss in The Critical Importance of Learner Experience. Of course, any smart learning strategy will incorporate a blend of people, processes, and technology to achieve its aims. In this paper, we’ll discuss how to combine these elements to create an effective learning experience.

In this whitepaper, we’ll explore:

  • The difference behind the terms often associated with learner experience, including “user interface”, “user experience”, and “learner experience”
  • How learner experience is the weakest link in any learning strategy
  • The elements that make a great learner experience, across people, processes, and technology
  • The critical role of modern and emerging elements in eLearning that have helped and will continue to facilitate a seamless learning journey
  • The essential role of traditional learning modalities in eLearning and any learning strategy
  • Actionable takeaways to improve eLearning programs that genuinely engage learners and improve learning performance and business performance

Learn how to create an effective learner experience in our free White Paper.