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Docebo Service Descriptions

Current as of February 2023

The following are descriptions of offered Docebo Services and only those descriptions that correspond to the Services, as stated in the applicable Order Form, apply.

Docebo Learn (LMS) – E-learning Cloud Platform 

Global hosting and content delivery network (CDN) via Amazon; 24/7 support via online ticketing system; designated Account Manager; software new releases, updates and upgrades; multiple daily backups; unlimited registered users.

Docebo Discover, Coach & Share 

Social and informal learning via Docebo Learn LMS; build out a library of user-generated content that is uploaded and validated by peer review; users can engage with experts and share their knowledge with the organization.

Docebo Extended Enterprise App 

Set-up of multiple portals, assign different secure URLs, allow the user base to access the system via multiple authentication modalities (manual login or SAML, OKTA, ADFS), utilize multiple secure payment gateways for eCommerce, implement unique branding policies, and  includes white-labeling for each domain.

Docebo Content

Access to the industry’s best-learning content and high-quality, off-the-shelf learning content and access to a Docebo Content specialist who are available to help curate the right resources for specific use cases and learning needs.

Docebo Sandbox 

Continuous Sandbox for testing and previewing configurations within a functional Docebo environment, up to fifty (50) unique logins per month, and ability to preview upcoming Docebo releases prior to release date.

Mobile Rebranded App 

Publish and manage a branded “Go. Learn” App in the Apple Store, the Google Play Store or other methods to distribute the app.

Docebo Connect

Creates integration workflows/recipes between third-party software connectors and Docebo services; use “Docebo Connectors” to automate learning workflows; hosted on AWS Public Cloud with choice of region; 24/7 support via online ticketing system.

Docebo Firewall Solution 

Amazon S3 content storage and replication within AWS China; includes a one-time copy of previously uploaded items (SCORM, xAPI, Video) in China Amazon S3. All new content will be replicated to S3 content storage automatically.

Docebo Learn Data

Extract Customer Data including both raw data from the Docebo Learn LMS and key performance learning analytics and import it into Customer’s data warehouse and other business intelligence tools. 

Docebo Learning Impact 

Readily available questionnaires, optimized survey techniques, built in reporting. Unlimited access to Learning Impact benchmarks, and action plans. Hosting on AWS; support via online ticketing system; dedicated customer experience specialist, software new releases updates and upgrades, daily backups included.

Docebo Shape 

An AI-based content creation tool for building e-learning content playable in any LMS and related system. No limit on number of Shapes (Content) created and number of viewers; hosted on AWS; new releases updates and upgrades; 24/7 support via online ticketing system.