Docebo Report Reveals Employees Don’t Have the Tech Skills They Need to Do Their Job

  • One in four in U.S. and two in five in UK don’t have the necessary tech skills 
  • One in four UK employees don’t have any tech training at all
  • Half of U.S. workforce regrets not receiving more tech training

TORONTO – June 25, 2019 A majority of workers in the U.S. (80%) and UK (83%) say they rely on technology to do their job – but that doesn’t mean they know how to use it. This is according to the 2019 Tech Skills Index report released today by Docebo, the global leading artificial intelligence learning platform. The company surveyed a total of 2,000 employed adults in the U.S. and UK to understand how they perceive new technologies, how qualified and confident they feel about using new tech on the job, and if they believe they’ve received sufficient training to successfully leverage new tools.

Despite relying on technology at the office, employees in both countries still lack confidence in their technical abilities. One in four working Americans (28%) and two in five working Brits (41%) don’t believe they have the technical skills necessary to perform in their current jobs. This feeling of under-qualification and uncertainty is a direct cause of inadequate on-the-job training. Survey findings show one in four (23%) UK employees and nearly one in five (19%) U.S. employees say they don’t receive any tech training at all. 

Meanwhile, for those that are receiving tech training, it’s not necessarily effective. In fact, nearly half (46%) of the U.S. workforce and two in five (39%) of the UK workforce regret not receiving more tech training. The desire to learn more exists in both countries, with almost all employees in both the U.S. and the UK (91%) saying they would be interested in learning new skill sets if their employers offered the opportunity to do so. 

Additional report findings show:

  • Baby Boomers are falling behind. Baby Boomers don’t have the necessary tech skills for today’s workplace, with two in five (40%) UK Boomers and one in four (28%) U.S. Boomers saying they don’t have the skills needed to win a new job. When comparing themselves to their younger co-workers, nearly half of Baby Boomers in both the U.S. (47%) and the UK (49%) say they don’t feel as tech-savvy.
  • Insufficient training is killing career progression. Modern workers are feeling the pressure to skill-up, with one in three working Americans (32%) and working Brits (33%) saying they feel pressure to learn new tech-related skills to protect their jobs. Nearly half (49%) of workers in both countries believe training in using new technology would help them increase their chances of a promotion or raise. However, one in four working Americans (21%) and Brits (22%) don’t feel they have the necessary tech skill sets to position themselves as an experienced candidate for a new role.
  • U.S. women lack in tech-confidence of UK women. Just half of U.S. women (51%) feel that they’re tech-savvy, compared to three in five UK women (60%). This insecurity is due largely to a lack of training. In fact, one in four U.S. women (21%) do not receive training from their employer, and for those that do, one in four (25%) say they need more training to use the technology. 

“Employees are the key asset of an organization,” said Claudio Erba, CEO of Docebo. “Growing your people needs to be a top priority and this involves both upskilling and reskilling. Organizations need to invest in their people through investments in training tools capable of delivering personalized, accessible content in the midst of rapid change. This ensures employees have the necessary skills and access to knowledge to excel in the digital world, close skills gaps, and embrace new technology.”

 For additional information from the 2019 Tech Skills Index report, please visit:


Press Contact:

Meg Brenner

SHIFT Communications


Survey Methodology:

The 2019 Tech Skills Index report was based on a survey of 2,000 respondents aged 18+ (1,000 each in both the UK and the U.S.), who identified themselves as either employed by a business (either part-time or full-time) or self-employed. The survey was conducted over mobile devices by a survey company Pollfish. 


About Docebo:
Docebo is changing the way people learn with artificial intelligence. While traditional enterprise learning technologies have dictated the way people learn with formal courses pushed from the top down, Docebo’s AI Learning Platform facilitates personalized and automated learning experiences in the flow of work to drive growth, organizational performance, and revenue. Docebo is designed to power a cohesive L&D strategy and has been embraced by more than 1,500 companies around the world for its ability to satisfy multiple use cases for both internal and external enterprise learning.