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Using Docebo LMS helped increase learning engagement

Find out how using Docebo helped La-Z-Boy increase learning engagement by 179%

YoY increase in completions on platform
YoY increase in active users on platform

Who is La-Z-Boy?

La-Z-Boy was founded in 1926. In the nearly one hundred years since, the company has become one of the world’s leading furniture manufacturers, with over 10,000 employees worldwide.

Amy Salm is the Director of Product Knowledge at La-Z-Boy, where she selects, creates, and develops e-learning training programs. She has worked in the field of interior design and furniture sales for over 40 years, with almost 25 years of experience at La-Z-Boy.

“Switching to Docebo is one of the best decisions we’ve made for employee and partner education.”

Amy Salm
Director of Product Knowledge Education, La-Z-Boy

The Challenge

  • Working with an outdated LMS that frustrated both account administrators and LMS platform users.
  • Proprietary partners were creating their own courses or buying outside courses, which often contradicted La-Z-Boy branding.
  • Finding a solution that could serve their staff and proprietary partners worldwide.

“When you’re a global company like ours with a long and successful history, you cannot use a platform that’s broken. You cannot move forward with standards and innovation if you are living in the past.”

Amy Salm,
Director of Product Knowledge Education, La-Z-Boy

The Solution

  • A fast, easy-to-use learning platform that selling associates can consult in seconds.
  • Docebo Content: an extensive e-learning content marketplace with thousands of lessons created by the industry’s top vendors.
  • Intuitive backend and fast, helpful customer support.

“Having access to the marketplace allows us to change courses so that our LMS users aren’t seeing the same programs over and over. If they get bored, they’ll log out. And they’ll miss courses that are exciting and informative, and that could enhance their selling capability.”

Amy Salm,
Director of Product Knowledge Education, La-Z-Boy

The Results

  • 179% more active LMS users year over year (YoY).
  • 85% more course completions.
  • Consistent branding and restored faith in La-Z-Boy’s e-learning offerings.
  • Consistent support and learning opportunities for selling associates and proprietary partners.

“Thanks to Docebo, our associates can start on a Tuesday, and by the weekend they’re trained and ready to be on the selling floor.”

Amy Salm,
Director of Product Knowledge Education, La-Z-Boy

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