Newcross Healthcare is a staffing solutions provider that employs healthcare staff across the UK. With 63 branches nationwide, Newcross delivers two distinct types of service. The first is care in nursing homes, hospitals, schools and hospices. Additionally, the company supports complex care scenarios, where staff provide one-to-one support, typically within a service user’s home. All healthcare staff are carefully selected, vetted and then trained to meet a wide range of care needs. Whether clients need staff for eight hours or two weeks, Newcross is able to provide skilled personnel. Across the UK, Newcross runs upwards of 2,000 clinical courses each year with a team that is constantly on the road. On top of this core learning need is the onboarding and development of its office staff, from management and leadership training, to systems training and customer service.
"Previously, we would get our office staff down for an induction of three days of systems training. New hires would sit in a room together and we would overload them by going through computer systems from nine to five every day."
Mark Story, Head of Learning and Development at Newcross HealthcareNewcross Healthcare