Cookie Policy: Questions & Answers

Common questions & answers about your platform’s cookie policy

Last Updated

June 6th, 2019

Reading Time

4 min

User Level

Introduction

Your learning platform uses cookies, which are text strings created by a server and stored on the hard disk of your computer or on any other device (smartphone, tablet) that you use to access the Internet before being retransmitted to subsequent access to the Internet.

Cookies allow your learning platform to collect information about user navigation, such as remembering language preferences or the currency used for a purchase, then use this information for the user’s next visit to facilitate easier use of the platform.

Cookies may be stored permanently on your device and have a variable duration (called persistent cookies), or may disappear when the browser is closed and have a limited lifespan (called session cookies). Cookies may also be installed by the site you (called first party cookies) or may be installed by other website (called third party cookies). Your learning platform uses first-party cookies, third-party cookies and other similar cookies.

This article outlines any answers to questions that you may have about your platform’s cookie policy. To learn how to edit and manage your platform’s cookie policy, refer to this article.

PLEASE NOTE: The cookie policy is always enabled and visible to all users by default. It cannot and should not be hidden from the platform’s interface or removed by custom CSS. Also note that even if you as the Super admin modify or remove the text of the cookie policy of your platform, you cannot disable the cookies themselves in your platform. It is your responsibility to make this clear for your learners.

Questions & Answers

Who can manage the cookie policy?

All Superadmins in your platform can view, edit and manage your platform’s cookie policy. Power Users and regular users have no editing or managing permissions related to the cookie policy.

Does Docebo provide a default cookie policy?

Yes. Docebo’s default cookie policy will appear in the text editor where you manage the cookie policy in your platform as a Superadmin. The policy outlines the standard Docebo cookie policy, but please note that it is your responsibility as the Superadmin to outline any additional cookies that you’re using in the platform for your learners in the policy (i.e. Google Analytics). To learn more about managing the content of your platform’s cookie policy, refer to this article.

Please Note: Docebo’s default cookie policy uses the word Docebo throughout the policy. If you’re using the White Label feature or Multidomain app, you will want to go into the policy editor as soon as possible and edit the text based on your business needs.

Can I add the cookie policy in multiple languages?

Yes, you can add a cookie policy in your platform in multiple languages using Docebo’s Multi-language selector. However, please note that the default policy is only provided in English.

What will my users see?

By default, when your users log into their platforms for the first time after July 2, 2019, a banner at the bottom of their homepage will appear, notifying them that their learning platform uses cookies. Additionally, there will be a link to the cookie policy that you create on your platform’s login form on the sign-in page, as well as in each user’s main menu.

Do my users have to accept or reject the cookie policy?

No, your users do not need to accept or reject the cookie policy in order to access and use their learning platforms. Users can press the GOT IT button in the banner to acknowledge the use of cookies in their platform, and the banner will no longer appear for them anymore during that session. The banner will continue to appear until a user presses the GOT IT button in the banner.

Please Note: Even if your users do not press the GOT IT button in the cookie notice banner, but they continue to use and navigate the platform as normal, they are acknowledging the use of cookies in their platform by default.

Can I track which learners accept or opt out of cookie use?

No, unlike your platform’s Privacy Policy and Terms & Conditions, there is no dashboard report dedicated to your platform’s cookie policy, as it is not mandatory for your users to accept the cookie policy.

Can I create multiple versions of the cookie policy?

No, unlike your platform’s Privacy Policy and Terms & Conditions, there is no versioning for your platform’s cookie policy, as it is not mandatory for your users to accept the cookie policy.

Can I create cookie policies for each domain that I’ve created using the Multidomain app?

At this time, you can only create one cookie policy for your root domain, which will then be used for all other subdomains that you’ve created via the Multidomain app.

Can my users view the cookie policy from Docebo’s Go.Learn mobile app?

No, your users will not see a banner or any links to view the cookie policy on the Go.Learn app, as Docebo’s Go.Learn mobile app is completely native, thus no cookies from Docebo are used.