Creating and Managing Channels

Create and manage channels in your platform

Last Updated

November 12th, 2019

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6 min

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Most E-Learning Platforms are developed to boost formal, structured learning, but Docebo Coach & Share allows you to implement the informal learning approach into your company’s holistic learning plan. 

This article covers how to view and create and manage channels as a Superadmin. Please note that channels are not strictly related to Docebo Coach & Share, so even if you don’t have Coach & Share in your platform, you will still see some channels in your platform.

Viewing and Configuring Channels

Channels are streams of topics that include all of the assets uploaded by experts and users. They can also include courses and learning plans created by Superadmins. Channels allow users to easily and quickly access content divided by categories. They can be shown as individual pages or as widgets on widget pages.

To create and manage channels, access your platform as the Superadmin, reach the Admin Menu, then select the Channels item from the E-Learning section. Only Superadmins are in charge of creating and managing channels. You’ll notice that a few channels are created by default:

– My Areas of Improvement. This channel provides personalized, high-quality aggregated content to learners. Refer to the Managing Docebo Discover section of this article for more information.

– Continue To Watch and Learn. This channel includes all of the items, either courses or content, that a learner still needs to complete.

– New Invitations and Subscriptions. This channel includes all of the content that a learner has been invited to watch and the courses or learning plans in which a learner is enrolled. Please note that if the Multidomain app is active in your platform, users will be able to invite only people who are part of their domain when publishing assets on private channels, but will still be able to invite users from any channel when publishing on a public channel. Remember that invitations are restricted to the users who have visibility on the channel where the asset will be published.

– My Learning History. This channel includes all of the items, either courses or content, that a learner has already completed.

Please note that all of the channels listed above are visible in every platform, regardless of whether Coach & Share is enabled or not. In these channels, only courses and learning plans in which the learner is enrolled will appear within the channels for a given learner. All channels will be shown in the list of channels on this page. In each channel’s row, there will be a visibility, upload permissions, experts, and show column.

In the Visibility Column, you can assign a channel to specific groups or branches. Please note you cannot associate a channel to a single user. Press the item in the column in the channel’s row to edit who can view the channel. Users who are not assigned to any course or learning plan that appear in that channel will not see that channel on any pages. Remember that users cannot give themselves visibility to a channel. Only Superadmins can assign users to channels.

In the Upload Permissions Column, you can give users the right to upload content within a channel. Press the item in the column in the channel’s row to edit the permissions. You can choose from the following options: everyone can upload and publish assets to this channel, everyone can upload assets to this channel but Experts peer review is needed before publication, or only Experts can upload and publish assets to this channel. Once you have chosen the upload permission policy, select Finish.

In the Experts Column, you can assign specific experts to each channel. Experts will be able to review the content uploaded by the users and, through the peer-review process, publish or reject the content. In order to assign one or more experts to the related channel, select the item in the channel’s Expert column. On the main Experts page for that channel, press the Assign Experts button. Then, choose the expert from the list, and press Confirm.

In the Show Column, you can choose whether you want to insert the related channel throughout your platform pages or not. Click on the check mark icon in the channel’s Show column to make the channel available. The green icon means that the channel is already visible, and the gray icon means that the channel is hidden. You can press the icon again to hide the channel.

Creating and Managing Channels

To create a new channel, select the New Channel button on the main channels page, then choose a channel language from the dropdown menu in the pop up box. Please note this selected language does not determine the language of the content in the channel, but just the language of the channel details. Add a name for the channel as well as a description for every language in which you want to add the channel details. You can add as many languages as you want by selecting the language from the menu, then adding the related translations below.

Press Next to proceed. Select an icon and a label color. Press the colored square next to each item, then choose a color from the color wheel. Select the tone by clicking on the square. You can also write the color code in the related box if you already have a specific color in mind.

Then, choose how you want to sort the channel items, either by item name (ascending and descending) or creation date of the content (ascending or descending). Select Next to proceed. Then, define who can view the channel: All users or specific ones (selected groups or branches). If you flag the latter option, you will need to choose which users, groups, or branches can view the channel. Also remember to configure the All Channels page or the page including a Channels widget into the user main menu to make it available to your users. Select Next to proceed. Now, choose how you want to manage the upload content policy. See the previous section for more details about Upload Permissions.

Select Next to proceed. Then, complete the channel creation process by assigning experts to this channel. In the pop up box, press the Assign Experts button. If desired, you can assign Experts later pressing the corresponding item in the channel’s row on the main Channels page. In this case, complete the process by selecting the Finish button.

You can manage or modify any of the settings that you configured when originally creating a channel at any time by clicking on the corresponding item in the channel’s row.

Managing Docebo Discover

Docebo Discover, available for free for all Coach & Share users, provides personalized, high-quality aggregated content from various sources on the web to learners directly in the learning platform.

By activating the My Areas of Improvement channel from the Channels management page as a Superadmin, a new channel will appear for your learners (given that you assign them visibility to the channel using the process outlined above). This channel can be accessed from the All Channels page, or as a built-in page in your menus. Note that once you activate Docebo Discover, a built-in page will automatically be added to all of your active menus in the platform.

To activate the channel, access your Admin Menu from the gear icon in the top right corner of your platform, then press the Channels item in the E-Learning section. In the list of channels on this page, find the My Areas of Improvement channel, then press the grey check mark in the channel’s row, switching it to green, to activate it.

Once you press this button, read the message in the pop up box, then press Activate. Once you activate this channel, all of your users will be prompted to fill out their areas of improvement upon their next log into the platform.

Please Note: Docebo Discover content counts in your platform’s Active Users report. This means that once a learner presses the content’s title and opens a link to the content, he or she is counted as an active user (in the case that the learner is not already active).

Once a learner has told the platform which skills he or she would like to improve upon, the My Areas of Improvement channel will then populate with high-quality aggregated content from around the world  related to those skills, spurring the growth of your learners without a lot of manual work needed by you as the Superadmin. To learn more about what learners will need to do once Docebo Discover is activated, refer to this article.

Content Visibility Rules

Every channel created in the platform as described in the section Creating and Managing Channels above can hold different types of content. Both formal learning content (courses and learning plans) and informal learning content (assets and playlists) can be assigned to one or multiple channels, however the system will display different content types according to different logic.

A user will be able to view formal learning content listed in a channel when being granted visibility over the channel and being enrolled in the learning content itself; if the second condition is not met, the learning content will not be displayed to the user, despite being published in the channel.

On the other hand, being granted visibility over the channel will be sufficient for a user to see any informal learning content published in it.