By activating the Vivocha Live Help app, your company’s Help Desk team will be able to provide your end users with live assistance, LMS guidance, and E-tutoring regarding how to access the E-Learning platform. To activate the app, log into your Docebo LMS as the Superadmin. Then, select the Apps & Features item from the bottom of the left sidebar.
In the Apps & Features area, select the Third Party Integrations tab in the menu of tabs on the left side of the page. Then, find Vivicha in the list of app’s in this tab. Press the Activate Now button in the app’s row.
Now, read the description in the pop up box and press Install Now. The app is now installed in your platform. You can reach the app by scrolling your mouse over the gears icon in the left sidebar to access the Admin Menu. Find the Vivocha section, then press the Settings item.
On the Settings page for your Vivocha app, flag the Active option, then paste the code provided by Vivocha (activation code) in the text field. Finally, press Save Changes.
The live help desk service is now available on the homepage of your Docebo platform. You can customize it from your own Vivocha Dashboard. Once a user is logged into the LMS, a button will be visible for users. When they press this button, a panel will appear, allowing then to start a chat with your help desk team.
Please note that this is for basic users only. Power Users and Superadmins cannot see this button or use the Vivicha Help Desk integration.