By activating the Vivocha Live Help app, your company’s Help Desk team will be able to provide your learners with live assistance, platform guidance, and E-tutoring regarding how to access their learning platforms. This article outlines how to activate and manage the app.
Please note that Docebo’s integration with Vivocha app is available for Docebo Enterprise plan and Growth plan clients.
Activating the Vivocha App in Docebo
Login to your platform as the Superadmin, then access the Admin Menu from the gear icon in the top right corner of your platform. Then, press the Add New Apps button in the top of your Admin Menu. Once you’re in the Apps & Features section, select the Third Party Integrations tab from the tabs menu.
Then, in the list of apps in this tab, find Vivocha, and press the Activate App button in the app’s row. Read the description in the pop up box, then press Install Now. The app is now installed in your platform.
Configuring Vivocha in Docebo
To configure the app, access your Admin Menu. Find the Vivocha section, then press the Settings item. On the Settings page for your Vivocha app, flag the Active option, then paste the code provided by Vivocha (activation code) in the text field. Finally, press Save Changes.
The live help desk service is now available on the homepage of your learning platform. You can customize it from your own Vivocha Dashboard. Once a user is logged into the LMS, a button will be visible for users. When they press this button, a panel will appear, allowing then to start a chat with your help desk team.
Please note that this is for basic users only. Power Users and Superadmins cannot see this button or use the Vivocha Help Desk integration.