Docebo allows you to create surveys for users that have completed courses in the platform. A survey is a useful tool to help you understand what students think about the courses they’re attending. Users are free to express their opinions because their answers remain anonymous.
This manual will show you how to create a survey, the types of questions that are available for surveys, and how to analyze the results. Login to the platform, and access the course for which you would like to create a survey.
Creating a Survey
To add a survey to a course, you must be signed in as an Admin or an Instructor. Begin by accessing the Admin Menu from the gear icon in the top right corner of your platform. Then, select the Courses option in the E-Learning section.
Find the course for which you’re interested in adding a survey from the Courses list, press the menu icon at the end of the course’s row, then select Training Material from the drop-down menu.
Once you’re on the course’s Training Materials page, select the Add Training Material button, then select Survey from the dropdown menu. Add a Title and a Description for the survey.
Now, move to the Additional Info tab to add a short description and a thumbnail for the survey. You can choose from a selection of pre-loaded thumbnails, or upload your own. Once you have finished, press Save Changes.
You will then be automatically redirected to the Edit page for your new survey, so you can begin adding questions. Press the Add question button, then select which type of survey question you would like to add from the drop-down menu. You can choose between the following options: Single choice, Multiple choice, Inline Choice, Text answer, and Likert Scale. Title option allows you to divide your survey into different paragraphs, while Page Break allows you to divide the survey into pages.
Single Choice Question Type
A single choice option allows students to choose one answer among the choices given. As you can see in the example below, you can create the questions and answers for your students. Begin by typing the question into the Question text box, then press the plus button labeled Add Answer in the Answers section to add an answer.
Multiple Choice Question Type
Using this question type, students can select more than one answer among those suggested. You will create the question, and insert the possible answers. Being a multiple choice question, we suggest inserting at least three answers to give students more options. The process of adding a question and answers is identical to the process of the single choice question type, so please refer to the above section if you need a step-by-step guide.
Inline Choice Question Type
Inline Choice question type can be added to courses’ surveys. Begin by typing in your question in the corresponding text box in the Question section. You can edit the text as desired, add HTML content, insert files, etc.
Then, add your answers by moving to the Answers section and pressing the plus button labeled Add Answer.
Type your answers into the corresponding text box and edit the text as desired. When finished, press Add. Repeat the process of adding answers until you’re satisfied. The answers will then appear in a list in the Answers section. You can edit them or delete them using the corresponding icons in the answer’s row.
Please note: Answers automatically appear in the list alphabetically, but you can rearrange them using the cross icon in each answer’s row to drag the answers up and down the list. When you’re finished creating the question and the answers, press Save Changes.
Text Answer Question Type
Using this question type, students can freely write their opinions on a subject in the Question box. You will just have to create the question. Then, click Save changes.
Likert Scale Question Type
Likert Scale question type can be added to courses’ surveys. Start by typing in the overall question (or instructions completing the scale) in the Question box at the top of the page. You can format the text using the buttons in the text box.
Next, add the questions you desire a response to in the Add Questions text box on the lower left part of the page. Type the question into the text box, then press the plus button to the right of the text box.
Then, the question appears in the list below. Finally, define the Likert Scale on the right side of the page by typing your scale answers in the corresponding text box. Just like for the questions, press the plus button next to the text box once you’ve finished typing in a scale answer. Answers will appear in the Scales list below. When you’re finished, press Save Changes.
Please Note: You can have more than one Likert scale question in a single survey, but you cannot have multiple Likert scales. Multiple questions must have the same scale.
Once you have completed the survey, you can order each question by using the icon to the left of each question. You can also edit the questions and the answers by using the related icons on the right. Please note that is not possible to change the question type.
Analyzing Survey Statistics
As the instructor of the course, you can analyze statistics related to the survey. In order to do it, press the Reports button in the action bar at the top of the page.
On this page, you can find reports and statistics related to the course. Select the Training Materials Statistics tab. Then, click the title of the survey from the list of training materials.
The statistics will tell you how students have answered the questions. As the survey is anonymous, you will know the students’ answers, but you won’t know which answers belong to each student. You are able to export results by opening the Export as drop-down menu, choosing between CSV or Excel, and then clicking the Download icon on the right of the drop-down menu.
Best Practices & Tips
Keep the following best practices in mind when creating and managing surveys:
- Use a Survey instead of a test when you want user responses to remain anonymous. Anonymous responses can paint an accurate and honest data picture.
- Use a Survey in a Course or Learning plan to gather feedback on the learner’s experience.