With Docebo, you can create surveys that users will have to fill upon completing a course. Surveys are a useful tool to help you understand what students think about the courses they are attending. Surveys are anonymous, so that users are free to express their opinion without being tracked.
Use Case Scenarios
A useful scenario for this functionality is creating, as the platform Superadmin, one survey that is included as a training material in all courses and has the purpose to gather feedback on the course by asking a few questions in regard to how beneficial the course training materials were and what could be done to improve the course in the future.
You as the Superadmin can create the survey within the Central Repository, as this allows you to use it in each of the courses in the platform. Since you want the user to complete the survey on each individual course, you will select the local tracking option so the user is prompted to take the survey each time it is presented. Now, once the user takes a course and completes the survey, his or her feedback will be submitted anonymously.
Creating a Survey
To add a survey to a course, access the Admin Menu from the gear icon in the top right corner of your platform. Then, select the Course Management option in the E-Learning section.
Find the course for which you’re interested in adding a survey from the list of courses, click on its description and move to the Training Material tab. Click on the Add Training Material button, then select Survey from the dropdown menu. Add a Title and a Description for the survey. Move to the Additional Info tab to add a short description and a thumbnail for the survey. You can choose from a selection of pre-loaded thumbnails, or upload your own. Once you have finished, press Save Changes.
You will then be automatically redirected to the Edit page for your survey, so you can begin adding questions. Press the Add Question button, then select which type of survey question you would like to add from the drop-down menu among the available options. Remember that the Title option allows you to divide your survey into different paragraphs, while Page Break allows you to divide the survey into pages. Let’s go through the available options.
Single Choice Question Type
A single choice option allows students to choose one answer among the choices given. As you can see in the example below, you can create the questions and answers for your students. Begin by typing the question into the Question text box, then press the plus button labeled Add Answer in the Answers section to add an answer.
Multiple Choice Question Type
Using this question type, students can select more than one answer among those suggested. You will create the question, and insert the possible answers. Being a multiple-choice question, we suggest inserting at least three answers to give students more options. The process of adding a question and answers is identical to the process of the single choice question type, so please refer to the above section if you need a step-by-step guide.
Inline Choice Question Type
Inline Choice question type can be added to courses’ surveys. Begin by typing in your question in the corresponding text box in the Question section. You can edit the text as desired, add HTML content, insert files, etc.
Then, add your answers by moving to the Answers section and pressing the plus button labeled Add Answer.
Type your answers into the corresponding text box and edit the text as desired. When finished, press Add. Repeat the process of adding answers until you’re satisfied. The answers will then appear in a list in the Answers section. You can edit them or delete them using the corresponding icons in the answer row.
Please note: Answers automatically appear in the list alphabetically, but you can rearrange them using the cross icon in each answer’s row to drag the answers up and down the list. When you’re finished creating the question and the answers, press Save Changes.
Text Answer Question Type
Using this question type, students can freely write their opinions on a subject in the Question box. You will just have to create the question. Then, click Save changes.
Likert Scale Question Type
Likert Scale question type can be added to courses’ surveys. Start by typing in the overall question (or instructions completing the scale) in the Question box at the top of the page. You can format the text using the buttons in the text box.
Next, add the questions you desire a response to in the Add Questions text box on the lower left part of the page. Type the question into the text box, then press the plus button to the right of the text box.
Then, the question appears in the list below. Finally, define the Likert Scale on the right side of the page by typing your scale answers in the corresponding text box. Just like for the questions, press the plus button next to the text box once you’ve finished typing in a scaled answer. Answers will appear in the Scales list below. When you’re finished, press Save Changes.
Please Note: You can have more than one Likert scale question in a single survey, but you cannot have multiple Likert scales. Multiple questions must have the same scale.
Once you have completed the survey, you can order each question by using the icon to the left of each question. You can also edit the questions and the answers by using the related icons on the right. Please note that it is not possible to change the question type.
Analyzing Survey Statistics
As the instructor of the course, you can analyze statistics related to the survey. In order to do it, press the Reports button in the action bar at the top of the page.
On this page, you can find reports and statistics related to the course. Select the Training Materials Statistics tab. Then, click the title of the survey from the list of training materials.
The statistics will tell you how students have answered the questions. As the survey is anonymous, you will know the students’ answers, but you won’t know which answers belong to each student. You are able to export results by opening the Export as a drop-down menu, choosing between CSV or Excel, and then clicking the Download icon on the right of the drop-down menu.
A survey is a tool that allows you to collect opinions and feedback in a free and anonymous way. For this reason, questions cannot be set as mandatory. The survey is always considered completed when the user selects the Submit button.
Keep the following best practices in mind when creating and managing surveys:
- Use a survey in a course or learning plan to gather feedback on the learner’s experience. Please refer to this example.
- Use a survey in a course as the first element, in order to gather learner’s expectations and needs.
- Use a survey in a course after a training material, in order to collect feedback or general thoughts about it. Remember that since the survey is a training material, it is part of the course’s completion process.
- If you want a user to receive the survey once completed the course, send the link of the survey in a notification (e-learning course: Learner completed a course, classroom course: User has passed ILT session).
- If you wish to share tracking of a survey between multiple courses, meaning that once the survey is complete in one course, it is marked as complete in all of the courses it is associated with, you have to create your survey in the Central Repository. The Central Repository provides options that allow you to flag whether or not to have shared tracking or local tracking on a survey.