How to Manage the Custom Domain App

Learn how to use a custom domain for your Docebo LMS.

Last Updated

January 3rd, 2017

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2 min

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User Level

This article will show you how to use a custom domain for your Docebo LMS.

Activating the Docebo Custom Domain App

To use a custom domain for your Docebo LMS, you first need to activate the Custom Domain app. Log into your Docebo platform as the Superadmin, then select the Apps and Features item from the bottom half of the left sidebar.

custom domain apps and features

Once you’re in the Apps & Features area, select the Additional Features tab from the tab menu on the left side of the page. Then, find the Custom Domain app in the list of apps and press the Try It For Free button in the app’s row. Now, read the information in the pop up box and press Try It For Free again. If you are currently operating in a trial platform the system will show you a message regarding the validity of the app, and when you will need to upgrade. Once you’ve activated the app, you can now find it in your Admin Menu.

custom domain activate app

Configuring the App

Once the app is activated in your platform, you can reach it by accessing the My Apps tab in the tab menu in the Apps & Features section of your platform. Find the app in the list of your activated apps in the tab, then press the gears icon in the app’s row to configure the app.

custom domain gears icon

Now, in the Domain Name text box, type in your domain name then press Save Changes. If you aren’t a technology expert, you may need to provide the following data to your Internet Service Provider:

  • For a Second Level Custom Domain. An example of a second level custom domain is http://www.yourcompany.com. The IP address for an A RECORD redirection is 54.88.17.160. The CNAME redirect will be to yourcompany.docebosaas.com.
  • For a Third Level Custom Domain. An example of a third level custom domain is http://subdomain.yourcompany.com. Here, you will only need to confirm the CNAME, which would be redirected to yourcompany.docebosaas.com.

Your E-Learning platform will be visible to the new domain once the redirecting procedures are properly configured.