For those using the mobile webapp for on-the-go learning with your Docebo learning platform, there are some important upcoming changes that require close attention and preparation in order to make sure your learners’ experience isn’t interrupted. This article outlines everything you need to know about the upcoming end of life date for the mobile webapp.
In case you still have questions, reach out to Docebo’s Help Desk Team or your Customer Experience representative through the Communication Center.
When will the mobile webapp version of the platform no longer be accessible?
The webapp of the LMS on all mobile browsers and on all mobile devices will be inaccessible on December 31, 2018, at 11:59 pm GMT.
What happens if I try to access the webapp after the end of life date?
After December 31, 2018, any users trying to access their learning platforms using a mobile browser will be redirected to a page from Docebo informing them that they can only access their platform on mobile devices by downloading the Go.Learn app. Links to both the Apple App Store and the Google Play Store will be provided directly on that page, so all users can use that link to download the app.
When will support of the webapp no longer be available?
Support for the webapp has not been available since August 31, 2018. As of now, any potential bugs or other issues related to the webapp will not be fixed by Docebo’s Mobile development team.
Docebo’s Learning & Support team or a Custom Success team member may offer workaround solutions, but please note that they will not escalate any defects to development teams.
What if I want to use the desktop version of the platform from a browser on a mobile device?
If you are accessing the platform from a tablet device, you can access the learner side of the platform from a browser. However, you are using a smartphone, you will not be able to access the learner side of the platform, and you will be prompted to download the Go.Learn app (see answer above for more info).
Please note that in case you access the desktop version of the platform on a browser using a tablet, any issues that you may run into can be opened to the Help Desk team through the Communication Center. In case you are attempting to use the desktop version of the platform from a browser on a smartphone, remember that this is not a supported functionality, thus the Help Desk Team will be unable to assist you in case you run into any issues.
Why should I move to the Go.Learn app?
For everything you need to know about Docebo’s new Go.Learn app, go here.
When should I start moving to the Go.Learn app?
With the webapp deprecation date only a few months away, it’s best to familiarize yourself with the Go.Learn app by downloading it on your mobile device as soon as possible. Give yourself enough time to understand the functionalities, features and capabilities of the app so you can best guide your learners through using it themselves.
Are there resources to help me start using the Go.Learn app?
Yes, you can check out the Go.Learn documentation in the Knowledge Base, which includes a full learner guide as well as an article dedicated to Admins needing to understand the capabilities of the Go.Learn app as well as configuration guidelines. You’ll also find a useful question & answers article outlining the differences between Docebo’s first mobile app (Mobile LMS) and the new Go.Learn app.
If you have any questions, reach out to Docebo’s Help Desk Team or your Customer Experience representative through the Communication Center.
What should I tell my learners?
We suggest prepping your learners for the move before asking them to download the app. During this time, configure the app to ensure your learners will have the best mobile learning experience, and make sure all of your learning content is optimized to play on mobile devices.
Once ready, ask your learners to download the Go.Learn app. Remember that the Go.Learn app is only available on Apple iOS 10 and later as well as Android 6 and later.
Use Cases: What if I’m using the webapp to…
Use an SSO provider that is currently not supported on the Go.Learn app?
Docebo plans to release a JWT feature for the Go.Learn app by the end of life date for the mobile webapp. This is a standard way to provide user grants and rights without forcing users to enter their credentials directly in an app. However, they may be required to enter credentials in another service.
JWT tokens can be used in conjunction with deep links for Go.Learn. This means that you can send a link to your users that will allow them to open the Go.Learn app on the correct platform with their credentials already authenticated, meaning they will already be logged into the app. For more information on JWT tokens, refer to this website.
Deep links can also be created to open a specific page in the app, including informal and formal learning content.
Avoid asking my learners to download an app on their devices?
To avoid asking your learners to download the Go.Learn app, keep in mind that they can use the desktop version of the platform from a browser on supported tablet devices. For more information on specific cases, it’s best to reach out to Docebo’s Customer Experience team through the Communication Center.
Use catalogs so my learners can self-enroll into courses or purchase them?
Docebo plans to release catalogs for the Go.Learn app by the end of life date for the mobile webapp. Users will be able to browse catalogs to which they’re granted visibility and can self-enroll into courses or learning plans included in the catalog. As with desktop catalogs, the restrictions related to course enrollment policies and capacities are applied.
Docebo is currently researching and developing use cases around course purchasing directly in the Go.Learn app. For more information, please reach out to Docebo’s Help Desk Team or your Customer Experience representative through the Communication Center.
What if my use case isn’t listed here?
In case you aren’t finding the information you’re looking for in this article or you have any additional questions, please reach out to Docebo’s Help Desk Team or your Customer Experience representative through the Communication Center.