Mobile App Settings for Superadmins

Configure your Mobile App from your platform

Last Updated

September 12th, 2019

Reading Time

6 min

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Configuring the Mobile App Settings

This app is available for Docebo Enterprise & Growth plan clients.

As an LMS Superadmin, you can manage the settings related to your Mobile app directly in the desktop platform. This feature is also available for individual multidomain clients, and for both the 6.9 and 7.0 theme settings.

To do so when using the 7.0 theme, reach the Admin Menu. Press the Manage Themes item in the menu. On the next page, press the gear icon in the 7.0 theme, then switch to the Mobile App tab. To do so when using the 6.9 theme, access the Admin Menu from the gear icon, then press the Mobile App Settings item in the Settings section of the menu.

Start in the General Settings section. Begin by setting your company’s logo. We suggest uploading a high resolution (retina display) image, and note that the width must be at least 600 pixels. You can change the logo at any time by pressing the red trash can icon in the corresponding section, then uploading a new image.

mobile settingsThen, select the homepage of the app: the All Channels page or the My Courses and Learning Plans page. This will be the homepage for all users of your platform, and you can change it at any time from this section.

Next, move to the App Colors area and select the colors for each part of your top navigation, buttons, links, text and borders of your app. You can use the Copy from Desktop button to copy the color palette that you selected for your desktop app, or Reset General Colors to return to the default colors. In each box, enter the HEX code of your preferred color or use the color picker to select a color from the wheel.

Finally, in the Sign In Page section, flag whether you want the background of your sign in page to be a solid color or an image. If you select the color option, return to the App Colors area and select a color using the corresponding box. If you select the image option, upload a background image.

Please note that the minimum dimensions should be at least 720×1280 pixels. To avoid a blurry looking image on retina display devices, we recommend uploading an image that is at least twice the size of the current image display size.

When finished, press Save Changes. Your configured settings will now be applied to your mobile app. You return to this page at any time to modify any of these settings, or you can check who configured the last settings and when by looking at the publishing bar at the bottom of the page.

Configuring the Remember Me Option for Your Users Login

When logging in their Go.Learn app, your users can flag the Remember Me option on the login page of the app so that they don’t have to provide login details again every time they launch the app. This option isn’t active by default, so if you want your users to be able to use the Remember Me option (in your app as well as in the desktop version of your platform), as a Superadmin you have to enable it in the Advanced Settings of your Admin Menu. To do so, reach the Advanced Settings and open the Users tab on the left side of the page. In the Login section, enable the Remember Me functionality by flagging the corresponding option, then define the number of days the system will remember the user.

Activating & Configuring Catalogs for Go.Learn

The Course Catalogs feature in Docebo allows you to have a customized syllabus of your courses. You can activate either an internal catalog or a public one in the learning platform’s desktop version, while only internal catalogs are available in Go.Learn Mobile App.

Catalogs are not shown in the Mobile App by default. To do so, access the Admin Menu from the gear icon in the top right corner of your platform’s desktop version. In the Settings section, select the Manage Menus option. On the main Manage Menu page, enter the menu in which you are interested by selecting the corresponding table row, then choose the Desktop Main Menu tab. In the left panel, select the Course Catalog built-in page and then click on Add Pages button. When finished, press Save Changes. Remember that in order to create a catalog, you should access your learning platform via desktop. Read this article for more information about catalog creation.

Activating Catalogs

The same enrollment policies you set for desktop version are used for the Mobile App. Refer to this article for further information about users enrollment into courses.

Please note that the IFRAME Additional Enrollment Field isn’t compatible with the Go.Learn Mobile App at the moment. Thus, if the IFRAME field is a mandatory field for learners, then they will not be able to enroll into those courses from a mobile device. Find out more about the Additional Enrollment Fields in this article.

Mobile App Info and Limitations

Versions  Supported

– The Go.Learn mobile app is only available on Apple iOS 9 and later as well as Android 6 and later.

Language of the App

– Go.Learn mobile app is shown in the language set in the language settings of the device on which the Go.Learn app is used (regardless of your preferred language in the platform). If your device language is not available, the app language will be English by default.

Courses Management

– External course catalogs are not available.

– Course widgets are not available, hence it is not possible to view nor download certificates issued for Course or Learning Plan completion.

– You cannot access webinar sessions from the Mobile App.

– You cannot view classroom locations.

– You cannot enroll into ILT or Webinar Sessions.

Learning Object Management

– SCORM or HTML Page learning objects will play smoothly in offline mode only if they are completely encapsulated, meaning that they do not reference any external websites.

– Multi-SCO SCORM learning objects are not supported in offline mode.

– The offline player is only applicable for the mobile app, not the mobile browser version of the platform.

– Some SCORM and TinCan learning objects cannot be played on the mobile app, depending on the content within the package. Even if the object plays on the desktop on the desktop learning platform, it is not guaranteed that it will work on the mobile app. The content should be HTML5 with responsive design.

– Note that for files to be playable on the mobile app, they must be HTML responsive. Docebo is not able to tell you in advance whether a file will or will not be playable on the app.

– You currently cannot access embedded video learning objects that are restricted by whitelisting.

– Assignment leaning objects cannot currently be played on the Go.Learn app.

– Subtitles are only supported with the languages marked as default in the subtitles set, and they must be written in VTT format. When converting in this format, it must be completed with a Cue Identifier, as described here.

– Learning objects containing pop-ups or links to be opened in a pop-up window are not supported, the pop-up won’t be opened

– Surveys and quizzes learning objects including formatted HTML and images will be loaded as plain text

User Management

– User cannot browse nor edit user profile data.


Date and Iframe filters are not supported.

Branding, Look & Feel

– You cannot use custom CSS.

– When managing the theme settings for your LMS, if you’ve flagged the option to display square tile thumbnails in your LMS, note that at this time, the mobile app can only display rectangular tile thumbnails.


– The mobile app supports the following SSO integrations: SAML, OKTA, Google Apps, Auth0 and Gmail. Any other SSO integration is not supported. Keep in mind that when using these SSO credentials, they are not supported in offline mode, meaning that you cannot use an SSO login in offline mode. The user must be in online mode to login via SSO. Remind users that they should not logout of the app when in offline mode.

– Before configuring the SSO Behavior for SAML, refer to this article to check which options are supported by the Go.Learn mobile app.

– If users log into Go.Learn via SSO, and they use the same SSO service in LinkedIn Learning, their credentials are not automatically transferred to the LinkedIn Learning portal.

Security Notes for the App


Data transmission is secured using HTTPS protocol. While using a standard ECS solution, the certificate is issued by Go Daddy Secure Certificate Authority and uses 2048 bit RSA cryptography together with SHA-256 hashing for data signature. Users are allowed to use their own certificates in case of custom named domains. Only in the case of unavailability of HTTPS support. the application will fallback to HTTP.

Data Storage

– The App access info is saved in the Keychain in secure mode, and it is accessible from the App only.

– Passwords are never saved locally. 

– The offline login feature uses hashing functions to permit access.

– Training material data downloaded to play the course in offline mode is encrypted within the isolated storage.


SSO tokens are never saved within the context of the GoLearn app. SSO tokens are immediately converted into HTTPS access keys, then destroyed and removed from the device memory.

Refer to the following table to know which permissions are required by the Go.Learn mobile app.

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