SPF Configuration Guidelines
To allow Docebo to send trusted emails on your behalf, Docebo recommends using a Sender Policy Framework (SPF) records. An SPF record is a special type of Domain Name Service (DNS) record, which when applied, authorizes the usage of email addresses by a third party.
In this case, you need to set this record to allow an email from @youremaildomain.com to be sent by Docebo’s mail servers. This will allow the recipient server to verify that the original mail server is authorized to send emails from that address. If you do not already have an SPF record in your domain, you should create it through your provider as a new TXT record with the following info:
v=spf1 mx include:docebosaas.com ~all
If you already have an SPF record, you should add the following message to it:
This line should be added after the last ‘include’, but before the ‘~all’ clause.
NOTE: You cannot set two SPF records. Doing so will cause them both to be voided, which may lead the sent email to be marked as spam. If you do not set an SPF record, the recipient will not be able to validate the sender. Therefore, some recipients may reject emails sent from the LMS or mark them as spam.
REMEMBER: Docebo does not have a set of static IPs that can be whitelisted.
Please note that Docebo also offers DKIM security feature as a method to validate the platform domain name identity associated with the email messages sent by LMS via the Notification App, so that they will not end up in a recipient’s junk email folder. Docebo recommends that you use DKIM for email notification security. However, SPF is available for companies that may not be able to set up DKIM due to their own companies’ infrastructures.