Episode 14: Tom Eggemeier is obsessed with customers

About this episode

“I’m always learning”

Accused of being “Midwest nice,” Zendesk’s CEO, Tom Eggemeier believes in treating customers the way you want to be treated. For episode 4 of Leaders in Learning, he shares how reinvention has shaped his career, why disruption has to start from within, and how AI is redefining customer experience. From rethinking business models to leading with authenticity, Tom reveals why continuous learning and customer obsession are the secret weapon to staying ahead in times of change.