Episode 7: John Zurovchak explores L&D’s evolving role from order taker to strategic partner
About this episode
How to lead people from learning to behavioral change
In this episode, we chat with John Zurovchak (aka JZ), Senior Director of Operations Training at RBI about the transformational power of learning in people’s lives. JZ has a unique journey in L&D, having been formally trained in political science before eventually empowering teams through learning in the quick service restaurants (QSRs) industry. JZ talks about why experiential learning can drive “habitual behavior,” why it’s important to manage by behavior and not by indicator, the surprising way AI will benefit the hospitality industry, and more.
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