Episode 10: How Nick Mehta stays human-first in the age of AI

About this episode

And why leaders should be candid, courageous, and open to change

In the season finale of Leaders in Learning, Nick Mehta, CEO of Gainsight and the “godfather of customer success,” shares his top leadership lessons from over 20 years in tech. He also discusses manifesting his CEO dreams, the realities of working with AI, the future of customer success, and the true meaning of a growth mindset. From Steelers loyalty to his Taylor Swift fandom, Nick highlights the power of community and the importance of staying human-first in the age of AI.

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