How to Create the Perfect DQ Swirl, by Cindy Pascale

• 2 min read

A guest post by written by Cindy Pascale, CEO – Vado, Inc. As a teenager, my first job was working at a Dairy Queen making ice cream cones, sundaes and shakes. On my first day, my manager showed me how to make the famous DQ swirl that sits on top of all DQ cones.

First, he showed me how to make a cone identifying all the minor movements that need to be made to create the perfect ice cream cone. Then he handed the controls to me. The first few were sloppy and lopsided. He told me to keep practicing and practicing until I got it. And I did. Within a short while, I was able to create the signature swirl.


Without giving it a name, my manager had me develop my skills to create the perfect DQ swirl by practicing and developing my skills on the job.

Most learning and development professionals can quickly recite these statistics “70% of development happens on the job; 20% through coaching and mentoring; and the final 10% through formal learning.

So this leads to the question, what are companies doing to develop their employees on the job?

Learning and Development

Job skills are pretty easy to develop on the job. For instance, managers, technical trainers and front line leaders show employees how to run a piece of equipment. They then have their employees practice until they can run the equipment at the required level of productivity and quality requirements. Yet, in a recent study from the Towards Maturity Benchmark Study 2012 – 2013, they found that while 94% of learning and development leaders seek to speed up the application of learning back into the workplace, only 23% believe they achieve this.”

It is much harder, though, to develop employees’ soft skills through on the job application. That is why training and development leaders turn to Vado.

Application on the Job

Vado is the only off the shelf e-learning courseware that provides a step by step Implementation Guide to help the learner apply skills on the job to develop their behavior based competencies. The Implementation Guide helps the learner make the transition from the formal learning environment (the e-learning course), to application, by walking the learner through each step of the process to develop on the job and leverage the natural way a person develops.

Companies win because instead of having employees sit in an e-learning course for long periods of time, over 95% of the development time of Vado’s courses is the application on the job.

The results are accomplishing two goals at one time: development while doing work that needs to be done.

Vado & Docebo

Vado is a certified Docebo partner: companies are able to buy and deliver 300 online courses by Vado via the Docebo’s Courses Marketplace.