Improving the look and feel of your learning management system strengthens user experience
It’s safe to say that training employees has evolved over the past 20 years. Twenty years ago, new hires would go through a formal training regimen that was akin to a typical school day. With the advancements in elearning technology, training is moving from the classroom to online. This shift in training means the interaction between user and content is critical. A great user experience (UX) it tied to the ease of use of your platform.
Problems with UX and antiquated onboarding
Onboarding 20 years ago exemplified the negative outcomes identified in Hermann Ebbinghaus’ forgetting curve theory, which argues that over time, learners retain less and less knowledge from instructor led training (ILT). After one day, only 33% of the information is retained. Also, classroom ILT is expensive and time consuming.
Classroom learning is important, and it should be incorporated into your onboarding, but if it’s your only method of training, you may be disengaging your learners. Studies show modern learners are more engaged, and retain more knowledge if training is based on the 70:20:10 learning model.
Boost UX with modern learning
Although the 70:20:10 ratio isn’t fixed, supporting a blended learning strategy with modern learning technology means your elearning content should strike a healthy blend between on the job training, developing through others and structured coursework. Framing your onboarding around this kind of learning plan is proven to improve employee performance and increase engagement.
Docebo’s latest update was designed with 70:20:10 and your UX in mind. Docebo’s Head of Design, Andrea Biraghi, points out, “According to the 70:20:10 learning model, only 10% of the knowledge and professional development comes from formal learning. So, how can we effectively enable the real – hidden – knowledge (90%)?”
“We took a user-centric approach trying to create a nice to see, easy to use, lovable experience,” he continued. “By adding Channels, we’ve added a unique and customizable environment, aiming to spark more collaboration between learners and experts, so companies can harbor a learning environment that fosters a thirst for knowledge.”
Implementing an LMS that bolsters UX
The ease of use of your learning management system (LMS) is paramount to your UX. Aside from, say, an initial pre-employment interview, this software is the first interaction your users have with your company.
An unattractive or confusing learning management system is fatiguing to your learners, and this causes them to lose focus. A platform that organizes important LMS topics into categories improves the look and feel of your platform and makes it easier to navigate, so you can make sure your learners are engaged with the LMS before they access a single learning object.
A platform that allows you to display content in a familiar, easy-to-navigate grid pattern will improve your learner’s experience, as it gives them a sense of direction and appeals to their interests and training needs.
“The focus (and the biggest challenge) is on the experience rather than on the product. A product that has a better user interface (nicer to see) and much more features than another doesn’t mean at all that is more easy to use and people will love it,” Biraghi said. “It’s all about the experience that a person can remember while using your product, a wider context around the product (and technology) itself as a result of a common vision that is not only limited to what a product can offer … We wanted to build experiences that can be remembered and loved, and of course a stunning user interface that people love to see.”
Docebo 6.9 ushers in a host of user-centric updates
Using Docebo’s new channels administrators can organize knowledge assets by area of expertise and sort learning objects based on things like a user’s training history or their established preferences. As an admin, you can assign experts to their areas of expertise, so they become the approvers of great content. These channels are categories that include your LMS topics, such as, your learning plans, courses and any learning asset (such as videos uploaded to the app).
This fluid transfer of knowledge between experts and learners will ultimately help your learners.
Biraghi said his team designed the Coach and Share application to help uncover the hidden staff knowledge at Docebo, “It’s funny because actually we built Coach and Share to solve Docebo’s internal, ‘hidden knowledge’ problems, and you know you’re doing something right when you build something that you actually want to use yourself!”
This redesigned interface will improve your UX by making your LMS easier to navigate.
Start a free trial to see how Docebo’s new update can improve the way you deliver, track and run reports in the LMS while fostering a more engagement learning culture across your entire organization.