Resources from the episode: 

2021 Learning System Trends: An Analyst View

Transcript of the interview: 

Rob Ayre

0:07 Welcome back to an all new season of the Learning Elevated podcast brought to you by Docebo. The show where we help you elevate your learning efforts and move up in the world of enterprise Learning and Developelopment. Guiding you on your journey up this tower as always will be your elevator operators, myself, Rob Ayre, and my new co-host:

Emily Dukes

0:24 Emily Dukes here! Thank you so much Rob, I am so excited to be a part of this show and this is where I follow with the usual, each week we’re going to stop off on a new floor and today we’re stopping at the 16th floor which we have dubbed “The home opener”. How did I do Rob? 

Rob Ayre

0:42 Absolutely, nailed it. And really making me feel great about the choice of making you the co-host. Not that there was any doubt at all. I’m really excited to have you here EM. And, and before we get going. And we and we find ourselves getting off on the floor. Why don’t let everybody listening know a little bit about yourself. 

Emily Dukes

0:59 Yeah so, I’m Emily, I work here at Docebo, I’ve been here for about 2 years and I’m actually on the sales side of things! So, I get to be the boots on the ground. I get to hear from people day in, and day out, uhm you know, talking about their struggles and what they’re looking for, and it just kinda makes sense for me to pop on here with you to hear from industry analysts, from some of our customers. I’m so excited to kind of expand my understanding, you know of course a little selfishly, but also just to be a part of the conversations that are going to happen because this is really where the magic happens. 

Rob Ayre

1:36 Yeah and honestly, I’m so excited to have your, your perspective too and it’s gonna be great. You bring, just a different viewpoint than we’ve had on the show before, you know, I know that you come to the table, having had more conversations, the learning and development than I probably had in my entire life. Just, just having the very nature of your job right so it’s it’s, It’s great. I’m really thrilled to have you, uh, you know, jumping on as we’re experiencing this upward momentum, nice little elevator pun there.

Emily Dukes

02:04 Haha, love it!

Rob Ayre

02:04 We’re kicking off this home opener and we’re bringing back a familiar face which I’m really excited about huddling up with the quarterback,  he knows all about what makes it the best LMS. You know he’s kind of the king of the extended enterprise, John Leh, the CEO and Lead Analyst for Talented Learning. And we’re really going to see, you know, we’re going to chat with him about about bringing things into the end zone, so to speak. You know, trying to get that that whole sports analogy, you know, in the floor that we’re about to get off on. Now typically before we jump into these interviews we always kind of like to set the stage a little bit if that works for you.

Emily Dukes

2:34 Oh yeah, Rob. Do your thing. I’m just here for the ride.

Rob Ayre

02:39 Alright, so as we’re going to be starting, you know, chatting with John today, I kind of wanted to start and get your thoughts on an article that he actually recently published now. For those of you listening. As always, the the content that we’ll chat about now is always available in the as a resource on our website.

What I want to kick off this is an article that he wrote, and it’s a it’s kind of really useful. This time of year. It’s the trends that he sees happening in the learning technology space coming up in the year to come

And just, you know, quickly before we jump in the interview, there’s a few things that he kind of wrote about and I know you’ve had a chance to go through the article as well that I thought really stuck out for me. One is how fast digital transformations are accelerating organizations right now and I think a lot of companies had to speed up their timelines and get remote options in place over the last year. 

Is that something that you kind of were able to see on the on the sales side in the folks because they’re coming to us the conversations that you were having?

Emily Dukes

3:34 Yeah, for sure Rob. It was one of those things where, as John was speaking to us in our interview with him, it was verbatim what our prospective clients say to us everyday, especially with this dispersed workforce that COVID is forcing upon all of us. Absolutely.

Rob Ayre

3:53  Yeah, and and it’s just the speed of it. And it’s like, how do you, how do you kind of get yourself get get things underneath yourself to be able to help you know kind of move along with that and

The next thing that I loved in this article. And it’s funny because I’m going to say this as we’re on a zoom call which is hilarious, but it’s that zoom or video chat fatigue. And I think that is something that increasingly is going to be experienced because it’s not like this is really changing, at least in the first half of this year. And so I think about bringing that up. So a really important point.

One of the final things for me at least, that I thought was really interesting, kind of twofold. 

One is the increasing rise of said subject matter experts, you know, having the right technology in place to be able to enable those folks.I was having a conversation with one of my colleagues, I think it was last week and we were talking about how previously, You know, I could have just gone down the hall right and chatted with one of those subject matter experts and got their take on something. And they don’t have that option. I don’t have that option anymore. Right, so there needs to be some way for subject matter experts to be able to get that knowledge out of their heads that you know that whole that whole concept of tribal knowledge and put it somewhere and which is kind of where learning technology and john really kind of gives a good explanation about that. And for me, the other part of that is You know, you’re going to get that out there. 

How are you measuring it? What’s the analytics? What’s that looking like, how are you measuring the impact of that learning impact of that. Which of course you know some of the best LMS’  are able to do. And he goes into that in quite a bit of detail. Was there anything for you and reading the article that kind of stood out?

Emily Dukes

5:23 Yeah, Rob so you know what’s so cool is. We were just talking about how Subject Matter Expert (SME) knowledge is so important but to you as the end user, as a learner. But something that John really kind of brought forth in my thinking was making SME kind of stand out in organizations, right? What if the organization didn’t know that this one, you know, individual was a SME. 

Rob Ayre

5:52 Yeah, how do you identify them?

Emily Dukes

5:55 Yeah I mean the other thing, Rob, that really stood out to me, especially in the article was the discussion of hyper personalization in these platforms. What used to work when you think of personalization, is not going to cut it anymore. Uhm, learners have morphed. And they just want more from their technology and I just love that that is one of the outputs of such a rough year. You know with COVID and all. 

Rob Ayre

6:20 Yeah, you know. One size really doesn’t fit all and I think it’s actually a really nice segway too because if memory serves, he goes a little into that when we were talking to him during the interview so, without further ado, if it’s alright with you Emily, let’s kick it over to John and let’s begin the chat. We hope everyone enjoys it and we’ll chat afterwards. 

Emily Dukes: 

6:37 Let’s go!

Rob Ayre

6:45 Alright, and we’re back with another episode of the Learning Elevated podcast. I am so excited to be having another guest returning to the podcast for his second time we have John leh, CEO and Lead Analyst for Talented Learning. John, welcome back to the Learning Elevated podcast.

John Leh

07:00 Hi everyone. Great to be here again. Thank you.

Rob Ayre

07:03 So John let’s let’s kick things off, you know, it’s a new year, when we’re recording this. So, let us know. You know, first let’s level set, you know, let us know kind of what you define as the extended enterprise and can you let us know. What do you think 2021 has in store for learning in the extended enterprise

John Leh

07:19 Ah, well the extended enterprise learning technology market is the fastest growing and the most exciting segment in the learning systems marketplace, in my opinion. Extended enterprise refers to training strategically training all those audiences that are interlocked with your organization, but may not be employees. And so most commonly that would translate to prospective customers and customers, channel partners that resell and service and supply, Your supply chain, and That would also include gig workers and employees and any of the above is really corporate extended enterprise learning and there’s a lot of different ways organizations approach at either holistically, so all the audiences at the same time or each audience audience individually. 

So that’s extended enterprise learning, it can be expanded definition that also includes really anybody that’s selling their content also so any content provider subject matter expert even training company provider certification provider that’s creating and selling content would also be considered extended enterprise, because it’s not your employees. 

What’s 2021 bringing from an excitement and innovation standpoint? Really lots because the changes of digital acceleration has moved more rapidly and or rather the acceleration of digital transformation has moved more rapidly in the last 10 months and it probably has in the last five years. And so organizations I think have known for a long time wanted to transition into Broader holistic extended enterprise of supporting more of their audiences with the same content and from the same system. But time and other priorities, get in the way. But with the pandemic and quarantine and travel restrictions. It’s really forced organizations to make an immediate pivot. And that’s resulted in a lot of organizations looking to expand their learning systems that they have in place, and if not able to to find new learning systems to put in place to support more more audiences and to complete that digital transformation sooner than later.

Emily Dukes

09:42 That is certainly a word on the street, that’s for sure everyone, it seems, if digital was not the focus pre pandemic. It certainly is now. So what specifically should organizations be focusing on this year then? Given what you just explained to us so perfectly.

John Leh

10:01 Well, I think if you’re. It all depends on who you are. So I think if you are an HR and training professional that currently provides training of any sort, to your employee audiences. It’s really in any they’ve probably already have done this, but in the best interest to reach out to the other parts of the organization that maybe aren’t so familiar. Those that are in charge of the extended enterprise audiences, which would typically be sales professionals or the channel professionals or customer service typically own external audiences and find out what they’re lacking right now and you know kind of what their current situation is in terms of needing help.

 I think at this point what organizations don’t want to do is run off in three or four different directions at the same time with all different Organizations that own a different external audience going to purchase their own system. Now certainly organizations do that and there’s nothing wrong with that. But the, probably the wrong way to say this, but if the  opportunity of all the changes here of the last year is that all these organizations have a triggering event to act at the same time. And so the best organizations typically lead by HR and training are trying to embrace that process rather than let it splinter off because once it splinters it’ll take a long time to pull it back together in the future. And so I think what organizations need to do is really collaborate with internal and external owners or stakeholders with learning audiences and figure out a way to do it together.

Rob Ayre

11:41 Yeah, the consolidation and you know also just that reaching out and just speaking to all the folks that are going to be involved that are going to have some sort of you know, measurable impact on their jobs and on what they do, is so important. And I’m curious, you know, where do you currently see some of the other gaps that most organizations have currently when it comes to their extended enterprise learning.

John Leh

12:00 Well, just because you want to have all your audiences on the same system doesn’t mean that you’ve purchased the right system intentionally or accidentally to support that. And so I think a lot of organizations need to recognize that especially external audiences have different needs in terms of user interface, ease of use and overall workflow, then they may be used to impure employee type learning initiatives that are focused to solve compliance issues where it’s more of a “you have to do something. You have to take this training” where with customers and prospects and partners. There’s the much more of the carrot side of the equation of trying to entice people to want to do that. And so I think a lot of organizations especially if they purchase 10 years ago or seven years ago. You know, there’s a good chance that they’re on an application that’s geared the old way and with new audiences and everybody at all learning audiences and really everybody, you know, walking around with a smartphone in their hands at all times. you know, has a certain expectation of what user experience would be inside or outside of training mainly outside of training. And it’s really important for organizations to put a foundation in place that are braces and especially if they’re going to be embracing the external audiences.

Emily Dukes

13:28 For sure. Yeah. And you know, I think this next question sort of ties what you just said into kind of the future state and the art of the possible, if you will. I know that based on, you know, what industry you’re in, or even your learning culture that you’ve already established or are looking to establish at your organization. There are different ways to measure success, right. So I’m curious about what you would say would be a good measure of success in 2021 right, given the current situation and circumstances and the upcoming changes that need to be made. How can you ensure that what you do for your extended enterprise is successful.

John Leh

14:09 Hmm, that’s a good and a big question. At that same time. I think it goes in stages. Like, like most things in life. But with measurable successes. I think organizations first have to get around or, their arms around their training Analytics. So, you know, the analytics that are available within the learning management system or a learning management system. So training progress logins training completions you know number of content, all those things that LMS are typically good at measuring. 

That’s the first step of Getting good at that and being able to measure that on a regular basis and use that to improve.

The next step really is to tie business data with that training data. And that’s where it gets fun and that’s where extended enterprise gets paid for because with customer audiences or prospective customer audiences or channel partners or really any external audience. There’s a much quicker line to the measurement of consuming this training and measuring behavior. So, for example, with sales folks. Inside or outside the external channel, you can see who has or who hasn’t consumed this training, or became certified and really how that impacts metrics that are measured in something like a CRM. So how many sales they have or how broad are the sales are and how bigger the sales. How long did it take them to close a particular sale. You know, all those different metrics that sales organizations worry about, for example, can be combined with that training data. So what I see the best organizations in a long roundabout way to answer your question is going through those two phases of maturity and then getting through a process of really measuring and continuing to focus on those metrics that are helping their business forward and sometimes that could be things like increase sales or maybe increase customer retention or decrease in support calls or support contacts you know any of those business metrics. That’s the next step. It doesn’t really matter to executives what your training completion ratio is, it matters how that translates to dollar and cents through increased sales performance. And so if you really want to be successful and extended enterprise is to get into that level of measurement and that earns you the seat at the executive table.

Rob Ayre

16:50 So John. One of the things we’ve been we’ve been sort of discussing internally and as we’re bringing up on the podcast is this idea of of a learning culture and you know, the topic lends itself quite well to that sort of internal training use cases, you kind of have a corporate culture and you’re sort of maybe what we’ve what I’ve heard a lot from from our customers, you know, is that they’re shifting from the sort of the top down approach to a more, you know, self discovery or, you know, there’s different elements that can that can embed itself within what they want to achieve the other learning culture. We’re curious about your take. You know, how can organizations create and really better their learning culture by leveraging the extended enterprise and, you know, maybe.

Maybe even starting simply How can you embed a culture of learning within your extended enterprise and maybe it varies by channel and by who your training but yeah curious to get your take on the idea of a learning culture within the extended enterprise.

John Leh

17:41 Hmm. I guess there’s a couple of different ways to look at it. I think The one perspective might be to get a culture of learning from all those people inside your organization that are responsible for learning, you know, regardless, and consumers are learning, regardless of whether their employees or not. And so, for example, the extended enterprise, so your prospective clients, your clients and your partners, they don’t want to consume content that teaches them how to drive Microsoft Excel or use Word better they’re only consuming content that is proprietary to that particular organization. 

So your sales and your product knowledge, your new product rollouts, It always has to do with the organization itself. So there’s a lot of self centeredness to any extended enterprise content that’s out there, but the convenient thing is that that content is also relevant to all customer facing and really almost all employees inside a given organization. So being able to embrace really all three pieces of that and always be thinking of anybody when you’re developing content to think about how that is impacting and can impact all of your just different audiences. Simultaneously, and to always solicit that input from those different audiences as you’re creating and rolling out that content. So it can be self serve it can be prescribed in a learning path or a daily feed or it could be organized into a formal certification but really looking at all those audiences simultaneously allows you to create content strategically and holistically and that starts the process of transforming to learning culture. I don’t think it’s a point as much as a process for all organizations to continually move down that path. 

I think if that happens, or when that happens, it makes the other side of the equation, which is, you know, a community of your customers or a community of your partners to embrace that culture of learning also and I think the way to make that happen is one listen to those audiences and find out what they really need from a content perspective and to deliver in a you know a really easy straightforward way that adds value and always focuses on adding value for those for those audiences. and with the external audiences. I think it’s easy easier to build the culture learning because if you’re always providing value on how to use or service or so or think about or expand that proprietary products and services that you’re selling, you’re always providing the value that they originally came to your organization for in the first place.

Emily Dukes

20:41 If the value is there, they will come.

John Leh

20:43 They  always will.

Emily Dukes

20:46 I love it. Yeah. So, you know, typically there are trends that exist in the LMS world. I know you’ve been in the game for some time now. So you probably could tell us what they were five years ago, but we want to know what the upcoming trends are. And since you have such a finger on the pulse. We want to hear you know in extended enterprise, specifically, what are some of the kinds of buzzwords or trends that you know of. 

John Leh

21:10 So, there’s lots of trends, of course, but I, and they all somewhat never go away. So they happen simultaneously. Our trends post now is up to like 15 or 18 things a year that you know that we’re tracking that’s going on. But I think if you had a boil down. It’s the personalization of learning. And that personalization hyper personalization adaptive learning, you know, they all can be synonyms for that same concept. But it is to tailor that LMS experience for that particular type of user and historically, you know, we’ve done that with, you know, what’s your job title. Are you an employee, you know, kind of in a real macro way. And a lot of times, focused on compliance, but it’s different. Now it’s focused on things and actions and events that are happening outside of the LMS. But have you visited a website? Did you download this White Paper? Did you attend and stop by the Booth? Do you own this product? You know, there’s a million different triggers that can be used to then adapt the learning experience the platform itself and then the learning content, you know, What’s inside that to your content and that can be you know what content you have access to it could be the path through the content that’s recommended It could be just showing you content that’s based on the purchases that you made and not weighing you down with, you know, the broader library. But that ability to use actions outside the LMS to drive the personalized experience has really kicked it up a notch. And it’s particularly important in extended enterprise learning and it really happens unbeknownst to most people in your in your life with CRM and visiting any website and undergoing any marketing campaign, you know, all that is personalized that that’s come to learning. 

So that’s, that’s probably one. I think the other big trend that as the pendulum swings back is that content authoring in LMS is becoming the desired path. So for a lot of years they were really two separate things. You had an authoring tool and you had an LMS and you SCORM or XAPI or something to Hook, the two up in a standards based way, but particularly in extended enterprise learning because of all that content being proprietary to your organization and you’re not getting it off the shelf, you have to create that content. And so if the initiative as we started out today’s being driven by training in HR, they’re probably going to continue the path of using third party authoring tools articulate or you know something akin to develop that content. But if those business units are going rogue are going independent, you know, the customer service group or the channel partner group, you know, they’re going to find LMS is doing exactly what they want. and so the combination of really thinking about those two different divergences of those groups is really one of the better success metrics there.

Rob Ayre

24:40 John, one thing you said earlier and I kind of want to double click back on it. It actually does speak to the idea of, you know, the whole content creation and how to go about it. You mentioned listening to your audiences. And I’m wondering if you have any recommendations for the L&D pros out there, you know, what they can do to listen to their audience to make sure that they’re delivering the right type of content. You know the extended enterprise when you’re doing the subject matter expert and product specific content. You know, what are some of the best practices that you’ve seen in how you can listen to your audience to deliver what they really want

John Leh

25:09 Well, I think surveying your audience. And there’s a lot of ways to do that. But It’s easy to think what your audience wants and come up with a conception, especially if you’ve been at your organization for a long time. Of what that audience wants and needs, but very often it’s different than what they’re thinking now, and especially since all rules and all things have changed here over the last year. It’s really important to reach out and to survey them and how you do that. You know, there’s a lot of different techniques that you can use from, you know, actually survey or having forums or, you know, having direct content with the sales folks or the customer service folks or anecdotally but understanding what they think of what you have right now. And really, in an ideal world, what would be different, you know, from their perspective. As simple as that is that’s advice I hear all the time from professionals that live their life as a practitioner, and it often unveils things that you’re not thinking for sure.

Emily Dukes

26:23 I think often the most obvious answer is actually the best answer. So yeah, that makes a lot of sense. Um,

John Leh

26:31 To some degree, you might even be scared to ask sometimes, yes. It’s scary. What you might hear back like feedback on this podcast, for example.

Emily Dukes

26:41 Yeah so true. We don’t want to know. Just keep it to yourself.

John Leh

26:43 Right, exactly. Unless it’s positive, please.

Emily Dukes

26:49 Yeah, exactly. Um, well, yeah. So in terms of like going back to the trends and kind of what’s up and coming, what overall, and this is again a big question, so apologies. But what impact does extended enterprise bring to the learning culture as a whole in an organization. I know that’s a big one.

John Leh

27:13 So what impact does extended enterprise bring to the organization as a whole.

Emily Dukes

27:17 Yeah, the learning culture.

John Leh

27:19 I think it’s about thinking of learning as a competitive differentiator. I think when you become old and grisly like myself, you know, it’s easy a lot of people from my generation thought that training was kind of more of a mandatory or necessary evil versus anything strategic, you know, something that you gave your employees to stay out of regulatory trouble. and certainly, you know, some organizations were more progressive than that but you know that’s always been the case. But because extended enterprise is measurable, it is highly measurable, there’s no doing it and just hoping that something happens, you can almost immediately see what’s working and what’s not, and and and constantly change course on that and get better and that’s the same thing that a business does in general. You know, at all different levels of the organization and so extended enterprise allows training, then to adjust and morph to the business and become a differentiator. In the process, a differentiator in the marketing process a differentiator in the sales process. A differentiator in the customer or onboarding process, you know, all the way throughout the organization. And so learning isn’t just something that people tolerate for it’s something that is a vehicle that allows your organization to succeed in a measurable way. And professionals that specialize in extended enterprise, you know, they get judged and measured by the increase in performance of how they’re moving those needles in metrics and so bringing that visibility of the impact to everybody in your organization really allows that organization to get excited about having an impact and the different areas of the organization and because of the impact can be so broad across so many different, you know venues inside an organization to use this training strategically. It is. It’s fun. You know, it’s an exciting career to To be able to have that type of opportunity and almost no other function or very few functions go across so many different levels and audiences in an organization. And finally, now you know it’s mandatory. And so if your competitors are doing it, or your, your competitor doing and you’re not or you’re doing it poorly and your experience is not You know, the reverse is true so you know an anti differentiator. It’s a reason not to invest and why to go to one of your competitors. And so all this was theoretical and then it became kind of nice to have. And the most progressive and now if you’re not doing it, you know, you’re way behind.

Rob Ayre

30:11 So John, you mean you’ve had your finger on the pulse over the last year, which has brought on you know, so many changes to every organization. And you’re really able to sort of see all the different elements that are available to organizations and learning technology. So my final question to cap this off is, you know, what’s one feature that’s become more popular in extended enterprise from a learning technology perspective and they maybe didn’t expect as we roll into 2021

John Leh

30:37 Mm hmm. Yeah. And that’s kind of like the flip side of the what’s hot. So the hyper personalization and the content development within the LMS platform that we talked about something I see more and more now it is that concept of intra LMS commerce and I think a lot of folks will think, oh, you put a shopping cart up and it’s commerce, but I mean like real commerce, not just B2C or sound individuals but running a whole business of selling and distributing your content and so that includes the ability to bulk purchase in a variety of ways, and the ability to automatically spin up customer portals or member portals or, you know, custom you know interfaces, based on that bulk purchase and populate the users make it easy from single sign on and populate the learning paths and give delegated administrators of that organization insight into their people and the people management in their progress or the training. And allow those organizations to basically open up the same thing for other sub organizations resellers and so forth so that you can support selling to individuals, selling the businesses with learners, and then selling to resellers that sell to businesses with learners. And so content producers and folks that are really trying to reach all their channels. You know, want to have a strategy that goes across all those different venues because creating content is expensive and distributing it has a shelf life and so LMS’s are now really embracing and getting better and better and better at running the B2C B2B and B2B2C segments of distributing content. And that’s just something that you won’t see in a talent management system, they, they just would have no concept of that.

Rob Ayre

32:37 That makes sense. Well John. As always, thank you so much for joining us on the podcast here today. We so appreciate it and you know we’re sure we’ll be sure to have you back for an episode in the future.

John Leh

32:47 Outstanding is great to be here again and love coming back and sharing what’s going on in the front line of the extended enterprise LMS space.

Emily Dukes

32:55 Thank you so much, John. It’s always such a treat to hear from you.

John Leh

32:59 Outstanding. Thanks. We’ll see you soon.

Rob Ayre

33:04 As always, What a pleasure having john in this episode, I love, I love what he’s able to come back and join us he’s able to provide so much insight, he really just 24/7, 365 days a year is diving deep on the on the topic of extended enterprise and he was ready to kick off this season with Emily. How did you feel about having your first elevated chat in the books.

Emily Dukes

33:21 Rob I can tell you something. I’m feeling lifted.

Rob Ayre

33:26 Nice. That is great. I just loved having, you know, having you on board for this one for all the episodes coming up. I want to just quickly kind of circle back on some of the things that he said because he really touched on part of the conversations that we were having off the bat and he phrased something in a way that I thought really spoke volumes, which was how in the past 10 months digital transformation has been accelerating at the same rate and speed as it has in the last five years. 

I don’t think there’s anybody in L&D listening this podcast that hasn’t experienced what that means for themselves, day to day and probably the type of stress that that can produce and so I just appreciate and putting that out there and i think it’s it’s it’s it’s a good sort of take away from it.

The second thing, for me at least, was was all about how you really need to think about how your external audiences. They have different needs. Each external audience if you have multiple each one of those have different needs and an external audience has significantly different needs than your internal audience. You have to really think about how you’re developing a culture around those people because the way that they want to consume the way that they want to interact the times that they have to even interact with your content is going to be different and so taking time to consider what those needs. Are things really important and I appreciate him bringing those points up

Emily Dukes

34:41 I do too rob and, especially, you know, even the data that you get a gather from your different audiences is going to vary based on the audience and what you need from them and then furthermore when it comes to this whole idea of reporting and gathering data, you need to be able to solicit that feedback john touched on that too. And the only way to really drive a learning culture is to do something that’s actually making a difference and how are you going to know if you’re making a difference, if you can’t get any feedback from your learners. So whether that is something as simple as a survey or something as hard and concrete as some actual statistics from the system from your technology, whatever that looks like for you, that is valuable, that’s just so important.

Rob Ayre

35:29 Yeah, I completely agree. Well, thanks to all of you for listening. As we stopped off on that floor and be sure to head to Spotify, Apple podcast or wherever you get your podcasts, hit subscribe so you don’t miss out on an episode. And while you’re there, head back and listen to some of the older episodes that we have or head over to docebo.com/podcast. There you’ll be able to see all the resources that we talked about throughout this episode and all of our other episodes. Really, really appreciate once again having John on the episode today. And be sure to check back in a month. We’re gonna have another stop all about what we’re calling the entertainment center. We’re going to be sitting down with Danielle from Netflix and talking about how they’re running their program there and how they got off the ground. The entire implementation process. It’s a definite can’t miss and we’re excited to have you back.

Emily Dukes

36:11 See you guys next time. Thank you.