Services that set you up for success
From setup to strategy to scaling to support, our team of learning pros is ready to help you at every stage of your journey.
THE DOCEBO ADVANTAGE
The Docebo Services Experience
We believe in partnerships, not projects. Every company is different, and every initiative requires an innovative solution. That’s why we work closely with you to get to know you and your business, so we can understand your goals and deliver tailored professional services that meet your needs, ensure your success, and get you to value as quickly as possible.
250+
pros with average 11 yrs L&D experience
NPS 9.25/10
on average ‘would recommend’
3,500+
customers launched
18 years
in the industry
Our People
Our Professional Services and Support teams are made up of former practitioners and L&D experts who are as passionate about learning as you are. They understand that learning is critical for growth and have the knowledge and experience you need to bring your learning strategy and vision to life.
OUR SERVICES
Do more with our Managed, Consulting, Strategic, and Support Services
Optimize time to value on our platform
Execute on budget with our proven methodology
Increase adoption with our continued support
Prove impact with our expert guidance
Managed Services
Let our experts handle the configuration or completion of specific deliverables.
Migration
Learning Design
Custom Reporting
Migration
You need to move your data from your legacy system to Docebo. But you aren’t sure what data needs to come over and you might not have the internal technical resources needed to migrate it.
We’ll do it for you! Whether it’s coming from previous systems or a spreadsheet, Docebo Data Migration services will take your exported user and course data, and import it for a seamless migration to your new Docebo platform.
What to expect from this service
- Migration of data from legacy system to Docebo
- Sandbox environment to test and validate data
- Support from pre-onboarding to go-live
Learning Design
Building a powerful learning experience is more than just aesthetics. It’s about creating an engaging experience that aligns with your vision, your brand, and the needs of your users. But what if you don’t have a designer’s touch or the resources on hand to create intuitive learning experiences? That’s where we come in.
Docebo’s Learning Design service pairs you with an experienced design team—from ideation to go live—ensuring your vision is brought to life through an intuitive, beautifully designed interface that supports your business goals, engages your users so they take the right learning paths, and aligns with your brand.
What to expect from this service
- Increased adoption
- Improved learner experience
- Speed to value
Custom Reporting
You need to monitor learning activities, improve learning efficiency, and view and analyze specific information about courses, users, or training material in your platform. But standard reports aren’t cutting it.
Docebo’s Query Builder Reporting service ensures the creation of a fully customized, automated report (with all the fields you need), in order to facilitate your data analysis or external integration.
What to expect from this service
- Discovery sessions
- Report building
- Delivery and sign-off
Don’t see what you’re looking for?
We work with an extensive ecosystem of partners who provide additional services, including content creation, instructional design, implementation and system integration, staff augmentation, LMS administration, and API coding. Get in touch to learn more.
Consulting Services
Our team works alongside yours to provide expert guidance on configuration or deliverables owned by your team.
Product Onboardings
Staff Transition
Professional Services Hours
API Consulting
Product Onboardings
So, you’ve just purchased one (or more) of our products. Now it’s time to onboard! We’re here to help.
We offer onboarding services for each product, starting with Learn LMS. Once the platform is configured (or if it has already been configured) we’ll tackle additional products. Our experts will guide your administrators through the necessary steps and milestones for each to ensure a successful and timely launch.
What to expect from this service
- Optimize time to value
- A customized onboarding and growth plan
- Expert guidance and support from pre-onboarding to launch
Staff Transition
Change is constant. At some point, you’ll need to onboard a new administrator—ideally without interrupting the experience for your learners. We can help make the transition seamless and empower your new admin to make their mark on your learning programs.
Docebo’s Staff Transition service ensures seamless transition as the customer is onboarding a new administrator and their team. Docebo will provide the customer’s new administration and support staff with an overview of their existing configuration, dive into areas of opportunity and provide guidance on changes based on the customer’s identified goals.
What to expect from this service
- Smooth transition of ownership
- Continuity of your programs
- Increased learner and admin satisfaction
Professional Services Hours
Meeting the demands of an ever-changing business environment and keeping up with the technology to support it is challenging. You can’t always plan for when you need access to deep learning and technology expertise and support to meet your most critical learning priorities.
Docebo’s Professional Services Hours provides dedicated PS team support to address your most critical learning priorities with our services offering. We’ll be there when you need us to deliver solutions to make you and your learning program a collective success.
What to expect from this service
- Access to dedicated services pros
- Customized, goal-oriented solutions
- Expert guidance and support
API Consulting
To meet business needs, you’re managing a suite of platforms and software that are not integrated. Keeping data synchronized between these products leads to ongoing manual, repetitive, time-consuming tasks that can become overwhelming.
Our experts analyze your API workflows to produce a findings report and strategic plan. We guide you through the setup of the Docebo API app and API configurations to automate your workflows maximizing performance, efficiency, and accuracy of your API integrations and data exchanges with other systems.
What to expect from this service
- Deep analysis of your API workflows
- A strategic plan to enhance your workflows
- Setup, guidance, and troubleshooting
Looking for more?
If the Consulting Service you need isn’t listed, chances are one of our trusted partners can help. They offer additional services, like client team project management and system/solution architecture and LMS administration services. Get in touch to learn more about our Partner Services.
Strategic Services
As you navigate the planning and execution of your largest business initiatives with learning as part of the equation we provide strategic guidance and support along the way.
Learn Optimization
Technical Account Manager
Learn Optimization
As your organization grows and evolves, adapting your learning programs to meet your needs is critical. Inefficient learning delivery and low learner engagement in your LMS can have an immediate and long-term impact on business success. But where do you begin and what do you focus on?
Our Professional Services team spends time to understand your goals and conduct a deep-dive analysis of the current state of your platform. We report our findings and recommend changes we can make with you. Then we create an action plan to address the remaining changes you can make for long-term success.
What to expect from this service
- Discovery and business alignment
- Deep-dive analysis of platform and program metrics
- Recommended quick wins and a long-term action plan
Technical Account Manager
You’ve got big plans for your learning in your organization, and your learning platform is the linchpin. But turning ideas into tangible initiatives requires someone who knows your learning platform—and your business—inside and out. We’ve got a service for that!
Our Technical Account Managers (TAMs) are our most expert technical and strategic team members. They’re with you for the long haul. They partner with you to get to know your business goals and learning objectives to enhance the overall experience and help you get maximum value out of your investment with services like upskilling your resources (so you have your own internal product experts) and ongoing monitoring, support and troubleshooting.
What to expect from this service
- A dedicated Docebo expert
- Development of in-house expertise
- Same-day response times
Still on the hunt for the right service?
Our trusted partners provide additional strategic services, including managed services, integration management, change management, and data strategy. Get in touch to learn about our offerings.
Support Services
We offer comprehensive training and support packages so your platform and business can grow—without disruption.
Support Services
Support Services
Whether you need to get more support for complex use cases and configurations, get global 24/7 support access, or count on Docebo to drive revenue for your organization, we have the right option for you.
Our Premium Support Plans are tiered bundles that bring together support and optimization services for your Docebo platform.
What to expect from this service
- Fast technical support when needed
- Discounts on training and certifications so you can keep your team continually growing and upskilling
- Extended phone support for when you need to talk to a real human
- Advanced tools like a development sandbox so you can experiment with peace of mind
Interested in our Support Services?
Learn more about our Premium Support plans or get in touch to learn more about our offerings.