SYSTEM REQUIREMENTS

Hello! This page outlines the browser and system requirements, as well as some limitations of your Docebo Learning Management System. Still have questions? Contact our Learning & Support team or your Customer Success Representative.

BROWSER AND SYSTEM REQUIREMENTS

Supported Desktop Browsers

Internet Explorer (IE11)
Microsoft Edge *
Mozilla Firefox *
Google Chrome *
Safari *

Supported Operating Systems

Microsoft Windows 8 (or higher)**
OSX (Last two major releases)
Most Linux Distributions

Supported Mobile Operating Systems

iOS 9
Android 6.0

Supported Mobile Browsers

iOS: Default browsers in version 9 and above
Android: Default browser in version 6.0 and above

Browser settings

JavaScript must be enabled
Cookies must be enabled
localStorage must be enabled

* Browser notes

Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major version of each of these browsers. Please note that as of January 2018, we do not support Safari on Windows.

**Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the lastest version of Google Chrome, as a temporary solution.

Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective ven

Note about Flash Content:

Please keep in mind that Flash content is not playable on iOS devices. Flash was deprecated on Android devices in 2012, and desktop browsers are going to deprecate it by 2020. When adding learning content to your courses, be sure to avoid adding Flash-based content (in SCORM or HTML training materials) because, most likely, the learning content will not be playable by learners using mobile devices and modern desktop browsers.

LIMITATIONS

Api Limitations
SMB Enterprise
API Call Limitations  1,000 API calls per hour from each IP address.  1,000 API calls per hour from each IP address.
File Upload Limitations
Upload Type Accepted File Types SMB Enterprise
Thumbnails JPG, PNG

Rectangle thumbnail size:
200×104 pixels

Square thumbnail size:
200×200 pixels

Favicons JPG, PNG
Logos JPG, PNG, GIF

Recommended File Size:
100×100 pixels

Background Images JPG, PNG
Background Videos MP4
Coach & Share Assets JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, 3GP2, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS , XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, WMA, FLAC, OGG, WAV
400MB

800MB
Newsletter ZIP, DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, CSV
10MB (all files)

10MB (all files)
Learning Object Limitations
Upload Type Accepted File Types SMB Enterprise
File Repository Widget ZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4
400 MB

400 MB
Files DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT
350 MB

800 MB
Video Files 3GP, AAC, AVI, FLV, MP4, WMV, MPEG-2, MOV
800 MB

800 MB
External Video Links Links from YouTube, Vimeo, or Wistia
*For Docebo 6.9 or higher
SCORM SCORM versions 1.2 and 2004 3rd Edition.
Must be imported as a zip package
Does Not Accept: pl, rb, aspx, py, jsp, asp, waspx, shtml, sh, cgi, php, ph3, php4, php5, phps, htaccess

350 MB

800 MB
AICC CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0)

Communication Protocol: HACP (HTTP Communication Protocol)

Level of Complexity Implemented: Level 1: Basic structure of course, location, description, implied order.

Must be imported as a ZIP package. The configuration files of the AICC package must be in the root of the ZIP file.


350MB

800MB
xAPI/Tin Can Supports the Tin Can Standard 1.0.*
Must be imported as a ZIP package.
Docebo LRS works in pair with Docebo LMS, meaning that in order to be able to link activities completed by the users to course progresses, he or she will be required to recognize the activity ID passed in the xAPI statement. To make the LRS recognize these activity IDs,  you must upload an xAPI package on the LMS with a proper tincan.xml descriptor in it.

800 MB

800 MB
Assignments PPT, PPTX, Zip File or Archive, PDF, JPG, DOC, DOCX, TXT, XLS, XML, CSV, .ODS, MP4, YouTube Videos, Vimeo Videos, Wistia Videos, MP3
40 MB

40 MB
Elucidat Content
(import from Elucidat)
Google Drive Imports
(import from Drive)
As Learning Objects:
Docs, Slides, Spreadsheets, DrawingsAs Coach & Share Assets:
Docs, Slides, Spreadsheets,Drawings.
Slides Converter PDF, ODP, PPT, PPTX
350MB or 150 pages

800 MB or 150 pages
HTML Pages
Lectora Content
(transferred from Lectora)
Can only be published in the Central Repository, not directly into courses.
Technical Limitations
Limitation SMB Enterprise
Platform Interface Interface issues that occur in your Docebo platform when a browser is zoomed in or zoomed out (any setting other than 100%) will not be fixed or supported by our technical staff.
Character Limit for Description Text Boxes (for LOs and Assets) 65,535 characters ( includes HTML characters) 65,535 characters ( includes HTML characters)
Character Limit for Titles 255 characters 255 characters
Country Names All country names in the platform use ISO 3166 standard.
PHP Memory Limit 0.256 GB RAM 0.256 GB RAM
Bandwidth Recommendations
LMS 0.5 Megabits per second – Required broadband connection speed
Video 0.5 Megabits per second – Required broadband connection speed

1.5 Megabits per second – Recommended broadband connection speed

3.0 Megabits per second – Recommended for SD quality

5.0 Megabits per second – Recommended for HD quality

SCORM, AICC, or xAPI/Tin Can We recommend consulting your authoring tool vendor to best determine their recommendations.