SYSTEM REQUIREMENTS
Hello! This page outlines the browser and system requirements, as well as some limitations of your Docebo Learning Management System. Still have questions? Contact our Learning & Support team or your Customer Success Representative.
BROWSER AND SYSTEM REQUIREMENTS
Supported Desktop Browsers
Microsoft Edge *
Mozilla Firefox *
Google Chrome *
Safari *
Supported Operating Systems
OSX (Last two major releases)
Most Linux Distributions
Supported Mobile Operating Systems
Android 6.0 ***
Browser settings
Cookies must be enabled
localStorage must be enabled
* Browser notes
Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major version of each of these browsers. Please note that as of January 2018, we do not support Safari on Windows.
** Note for Windows XP users
Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the lastest version of Google Chrome, as a temporary solution.
Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective ven
*** Note for use on Mobile Devices
If you are using a smartphone, you can only access your learning platform by using the Go.Learn app. If you are using a tablet, you can use either the Go.Learn app or you can access the desktop version of your LMS via the mobile browser. However, note that regardless of how you access your learning platform on a mobile device, you can only access the learner view. No Administrator functionality is supported on the Go.Learn app, nor on the browser version of the learning platform from your tablet.
Note about Flash Content
Please keep in mind that Flash content is not playable on iOS devices. Flash was deprecated on Android devices in 2012, and desktop browsers are going to deprecate it by 2020. When adding learning content to your courses, be sure to avoid adding Flash-based content (in SCORM or HTML training materials) because, most likely, the learning content will not be playable by learners using mobile devices and modern desktop browsers.
LIMITATIONS
| SMB | Enterprise | |
| API Call Limitations | 1,000 API calls per hour from each IP address. | 1,000 API calls per hour from each IP address. |
| Upload Type | Accepted File Types | SMB | Enterprise |
| Thumbnails | JPG, PNG
Rectangle thumbnail size: Square thumbnail size: |
✔ | ✔ |
| Favicons | JPG, PNG | ✔ | ✔ |
| Logos | JPG, PNG, GIF
Recommended File Size: |
✔ | ✔ |
| Background Images | JPG, PNG | ✔ | ✔ |
| Background Videos | MP4 | ✔ | ✔ |
| Coach & Share Assets | JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, 3GP2, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS , XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, WMA, FLAC, OGG, WAV
*Please note that there is a size limit of 150 pages for any file that you update as an informal learning asset before it is converted into a presentation. |
✔ 400MB |
✔ 800MB |
| Newsletter | ZIP, DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, CSV | ✔ 10MB (all files) |
✔ 10MB (all files) |
| Upload Type | Accepted File Types | SMB | Enterprise |
| File Repository Widget | ZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4 | ✔ 400 MB |
✔ 400 MB |
| Files | DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP | ✔ 350 MB |
✔ 800 MB |
| Video Files | 3GP, AAC, AVI, FLV, MP4, WMV, MPEG-2, MOV | ✔ 800 MB |
✔ 800 MB |
| External Video Links | Links from YouTube, Vimeo, or Wistia | ✔ | ✔ |
| SCORM | SCORM versions 1.2 and 2004 3rd Edition. Must be imported as a zip package Does Not Accept: pl, rb, aspx, py, jsp, asp, waspx, shtml, sh, cgi, php, ph3, php4, php5, phps, htaccess |
✔ 350 MB |
✔ 800 MB |
| AICC | CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0)
Communication Protocol: HACP (HTTP Communication Protocol) Level of Complexity Implemented: Level 1: Basic structure of course, location, description, implied order. Must be imported as a ZIP package. The configuration files of the AICC package must be in the root of the ZIP file. |
✔ 350MB |
✔ 800MB |
| xAPI/Tin Can | Supports the Tin Can Standard 1.0.* Must be imported as a ZIP package. Docebo LRS works in pair with Docebo LMS, meaning that in order to be able to link activities completed by the users to course progresses, he or she will be required to recognize the activity ID passed in the xAPI statement. To make the LRS recognize these activity IDs, you must upload an xAPI package on the LMS with a proper tincan.xml descriptor in it. |
✔ 800 MB |
✔ 800 MB |
| Assignments | PPT, PPTX, Zip File or Archive, PDF, JPG, DOC, DOCX, TXT, XLS, XML, CSV, .ODS, MP4, YouTube Videos, Vimeo Videos, Wistia Videos, MP3 | ✔ 40 MB |
✔ 40 MB |
| Elucidat Content (import from Elucidat) |
✔ | ✔ | |
| Google Drive Imports (import from Drive) |
As Learning Objects: Docs, Slides, Spreadsheets, Drawings As Coach & Share Assets: Docs, Slides, Spreadsheets,Drawings. |
✔ | ✔ |
| Slides Converter | PDF, ODP, PPT, PPTX | ✔ 350MB or 150 pages |
✔ 800 MB or 150 pages |
| HTML Pages | ✔ | ✔ | |
| Lectora Content (transferred from Lectora) |
Can only be published in the Central Repository, not directly into courses. | ✔ | ✔ |
| Limitation | SMB | Enterprise |
| Platform Interface | Interface issues that occur in your Docebo platform when a browser is zoomed in or zoomed out (any setting other than 100%) will not be fixed or supported by our technical staff. | |
| Character Limit for Description Text Boxes (for LOs and Assets) | 65,535 characters ( includes HTML characters) | 65,535 characters ( includes HTML characters) |
| Character Limit for Titles | 255 characters | 255 characters |
| Country Names | All country names in the platform use ISO 3166 standard. | |
| PHP Memory Limit | 0.256 GB RAM | 0.256 GB RAM |
| LMS | 0.5 Megabits per second – Required broadband connection speed |
| Video | 0.5 Megabits per second – Required broadband connection speed
1.5 Megabits per second – Recommended broadband connection speed 3.0 Megabits per second – Recommended for SD quality 5.0 Megabits per second – Recommended for HD quality |
| SCORM, AICC, or xAPI/Tin Can | We recommend consulting your authoring tool vendor to best determine their recommendations. |
