SYSTEM REQUIREMENTS

Hello! This page outlines the browser and system requirements, as well as some limitations of your Docebo Learning Management System. Still have questions? Contact our Learning & Support teamor your Customer Success Representative.

BROWSER AND SYSTEM REQUIREMENTS

Supported Desktop Browsers

Internet Explorer (IE11)^
Microsoft Edge *
Mozilla Firefox *
Google Chrome *
Safari *

Supported Operating Systems

Microsoft Windows 8 (or higher)**
OSX (Last two major releases)
Most Linux Distributions

Supported Mobile Operating Systems

iOS 10 ***
Android 6.0 ***

Browser settings

JavaScript must be enabled
Cookies must be enabled
localStorage must be enabled

* Browser notes:

Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major version of each of these browsers. Please note that as of January 2018, we do not support Safari on Windows.

** Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the lastest version of Google Chrome, as a temporary solution.

Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

*** Note for use on Mobile Devices:

If you are using a smartphone, you can only access your learning platform by using the Go.Learn app. If you are using a tablet, you can use either the Go.Learn app or you can access the desktop version of your LMS via the mobile browser. However, note that regardless of how you access your learning platform on a mobile device, you can only access the learner view. No Administrator functionality is supported on the Go.Learn app, nor on the browser version of the learning platform from your tablet.

^ Note for Internet Explorer 11:

Docebo will no longer support Microsoft Internet Explorer 11 in January 2020. As part of this process, Docebo will no longer offer maintenance and support related to issues with your platform that occur only on Internet Explorer 11 starting on July 31, 2019. Only critical issues related to your platform will be supported by Docebo’s Customer Support team and fixed by Docebo’s development teams, if necessary. In the meantime, we strongly encourage you to start moving you and your learners to one of our other supported browsers.

Note about Flash Content:

Please keep in mind that Flash content is not playable on iOS devices. Flash was deprecated on Android devices in 2012, and desktop browsers are going to deprecate it by 2020. When adding learning content to your courses, be sure to avoid adding Flash-based content (in SCORM or HTML training materials) because, most likely, the learning content will not be playable by learners using mobile devices and modern desktop browsers.

LIMITATIONS

Api Limitations

SMBEnterprise
API Call Limitations 1,000 API calls per hour from each IP address. 1,000 API calls per hour from each IP address.

File Upload Limitations

Upload TypeAccepted File TypesSMBEnterprise
ThumbnailsJPG

Maximum Thumbnail Size:
800×400 pixels

FaviconsJPG, PNG
External Training FilesDOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, CSV, MP4, JPG
LogosJPG, PNG, GIF

Recommended File Size:
100×100 pixels

Background ImagesJPG, PNG
Background VideosMP4
Badge Icon for GamificationJPG, PNG

Maximum File Size:
50×50 pixels

Coach & Share AssetsJPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, 3GP2, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS , XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, WMA, FLAC, OGG, WAV

*Please note that there is a size limit of 150 pages for any file that you update as an informal learning asset before it is converted into a presentation.


400MB

800MB
NewsletterZIP, DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, CSV
10MB (all files)

10MB (all files)

Learning Object Limitations

Upload TypeAccepted File TypesSMBEnterprise
File Repository WidgetZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4
400 MB

400 MB
FilesDOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP
350 MB

800 MB
Video Files3GP, AAC, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3
800 MB

800 MB
External Video LinksLinks from YouTube, Vimeo, or Wistia
SCORMSCORM versions 1.2 and 2004 3rd Edition.
Must be imported as a zip package
Does Not Accept: pl, rb, aspx, py, jsp, asp, waspx, shtml, sh, cgi, php, ph3, php4, php5, phps, htaccess

350 MB

800 MB
AICCCMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0)

Communication Protocol: HACP (HTTP Communication Protocol)

Level of Complexity Implemented: Level 1: Basic structure of course, location, description, implied order.

Must be imported as a ZIP package. The configuration files of the AICC package must be in the root of the ZIP file.


350MB

800MB
xAPI/Tin CanSupports the Tin Can Standard 1.0.*
Must be imported as a ZIP package.
Docebo LRS works in pair with Docebo LMS, meaning that in order to be able to link activities completed by the users to course progresses, he or she will be required to recognize the activity ID passed in the xAPI statement. To make the LRS recognize these activity IDs,  you must upload an xAPI package on the LMS with a proper tincan.xml descriptor in it.

800 MB

800 MB
AssignmentsPPT, PPTX, Zip File or Archive, PDF, JPG, DOC, DOCX, TXT, XLS, XML, CSV, .ODS, MP4, YouTube Videos, Vimeo Videos, Wistia Videos, MP3
40 MB

40 MB
Elucidat Content
(import from Elucidat)
Google Drive Imports
(import from Drive)
As Learning Objects:
Docs, Slides, Spreadsheets, Drawings
As Coach & Share Assets:
Docs, Slides, Spreadsheets,Drawings.
Slides ConverterPDF, ODP, PPT, PPTX
350MB or 150 pages

800 MB or 150 pages
HTML Pages
Lectora Content
(transferred from Lectora)
Can only be published in the Central Repository, not directly into courses.

Technical Limitations

LimitationSMBEnterprise
Platform InterfaceInterface issues that occur in your Docebo platform when a browser is zoomed in or zoomed out (any setting other than 100%) will not be fixed or supported by our technical staff.

Docebo strongly suggests to use at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not official supported by Docebo’s Product Support or Development teams. For the best user experience, we suggest using a 1366x768px resolution or similar.

Character Limit for Description Text Boxes (for LOs and Assets)65,535 characters ( includes HTML characters)65,535 characters ( includes HTML characters)
Character Limit for Titles255 characters255 characters
Country NamesAll country names in the platform use ISO 3166 standard.
PHP Memory Limit0.256 GB RAM0.256 GB RAM

Bandwidth Recommendations

LMS0.5 Megabits per second – Required broadband connection speed
Video0.5 Megabits per second – Required broadband connection speed

1.5 Megabits per second – Recommended broadband connection speed

3.0 Megabits per second – Recommended for SD quality

5.0 Megabits per second – Recommended for HD quality

SCORM, AICC, or xAPI/Tin CanWe recommend consulting your authoring tool vendor to best determine their recommendations.