Learning is the best investment.

Typically, Docebo is best suited for companies who are:

• Training at least 300+ learners, which can represent a combination of customers, partners and employees.
• On pace to outgrow their existing LMS and require a more sophisticated and flexible system that can match their organization’s growth trajectory.
• Extending their L&D programs across multiple business units.
• Possibly translating their learning content into other languages.

Organizations that meet these criteria find Docebo extremely valuable for the price.

Docebo offers a comprehensive solution that caters to the diverse needs of both progressive learning organizations and experienced enterprise teams. Our holistic approach acknowledges the uniqueness of each organization, providing a flexible solution that not only equips you with everything needed to kickstart your learning journey but also evolves seamlessly with your evolving needs.

Docebo is an especially great fit for:

• Medium to large enterprises that have significant training needs for one or more internal and external use cases, spanning customers, partners, and employees.
• LMS consolidation. It’s common for large companies to spend resources on duplicative training systems across several departments. Docebo makes it possible to unify L&D programs with one centralized learning platform.
• Enterprises that have outgrown their existing LMS and require a more powerful solution that can scale with their growth.
• Memberships and associations with complex training requirements that are seeking to scale their learning programs across a large number of external partners and resellers.
• Organizations that require tailored software and hardware specs that meet specific criteria, including security requirements. This is common in the financial services, healthcare, and government sectors, among others.

Docebo supports over 400 integrations, including:

• Content authoring tools
• HRIS systems
• Single Sign-On (SSO)
• CRM systems
• Enterprise messaging platforms
• LMS data warehouses

You can view the complete list here, but keep in mind that Docebo can support (and build) custom integrations for virtually any software tool.

We understand that your business and learners are unique and engage with learning in different ways. To offer high flexibility, our pricing is based on two factors: Yearly Active Users (YAU), and product tier.

To make pricing simple, we offer three main pricing tiers: Engage and Elevate, plus a custom tier for large and complex enterprise organizations.  These tiers each include their own sets of features (plus optional add-ons) and are then adjusted based on yearly active users. It’s not registered users that matter; you only pay for the users who actively engage with your learning program.

Of course, we are also happy to discuss other pricing models.

User count typically refers to the number of active users within your organization who will access the Docebo platform. This may include learners, administrators, and instructors.

To be clear, Docebo only charges licenses for learners who log in and engage directly with training.

Running reports? Creating course materials? Those users are NOT active.

Docebo requires a mandatory onboarding cost in order to provide the best possible experience. However, these fees are transparent and occur upfront. There are no hidden fees or unexpected charges. After onboarding, you’ll only pay for the subscription based on your chosen plan and yearly active user count.

You can always add new users as your organization’s needs change, but not switch plans. This is due to the level of customization that gets built into every bespoke Docebo plan. Our customers commit to annual contract terms which determines their payment structure and plan.

We try to offer the most possible flexibility and scalability. If you exceed your user limit, we don’t require you to update your plan—we simply charge you for those additional users. Once you reach about 30~ overage, it probably makes sense to upgrade to the next tier.

User overages should be relatively rare: Our solution experts start by working with your key stakeholders to build a highly customized plan that forecasts your organization’s learning needs.

Most customers choose to sign a 3-5 year contract with Docebo. However, the minimum contract length is only a single year.

Docebo’s onboarding process generally follows this timeline of events:

• Initial consultation to discuss your organization’s specific requirements, goals, and the objectives of your learning program.
• Needs assessment to identify the key features, integrations, and customization options required to meet your goals.
• Platform configuration based on your specific requirements. This includes setting up user roles and permissions, customizing the user interface, and integrating with other systems if necessary.
• Content migration—if you have existing training materials or content, Docebo’s team can assist with migrating this content into the platform. This might include importing courses, quizzes, user data, enrolment records, multimedia content, and more.
• Training for your administrators and key users.
• Integration setup with other software or systems—this step involves configuring and testing integrations to ensure seamless data exchange.
• Importing user data and setting up user accounts in the platform. This may involve bulk user uploads or single-user invitations.
• Testing and Quality Assurance to ensure that the platform functions correctly and meets your specifications.
• World-class customer support with industry-leading first call resolution. Docebo offers additional training sessions as needed.
• Bespoke professional services offerings to support everything from configuring integrations to deploying a fully turnkey learning platform.

• Large multinational corporations like Samsung use Docebo to deliver employee training and development programs, compliance training, and onboarding.
• Banks, insurance companies, fintechs, and financial service providers like Definity Financial Corporation employ Docebo for regulatory compliance training, customer service training, and product knowledge dissemination.
• Manufacturing companies like La-Z-Boy use Docebo for training their employees, distributors, and partners on safety protocols, equipment operation, and quality control procedures.
• Retail chains like Kiehl’s use Docebo to train employees on customer service, product knowledge, sales training, and new employee onboarding.
• Hospitals, clinics, and healthcare organizations like CHART Healthcare use Docebo for medical staff training and HIPAA compliance training.
• Software companies like Zoom rely on Docebo to train employees and customers on software applications, product features, and technical support.
• Federal, State, and Local Government agencies like the City of Kingston utilize Docebo for employee training and development, as well as for citizen education and outreach programs.
• Professional and nonprofit associations like the UN Global Compact leverage Docebo to deliver continuing education courses and certifications to their members.
• Franchise and frontline organizations like Denny’s and Burger King use Docebo to ensure consistent training and onboarding across multiple locations.

IT and technical services companies like Co-op Solutions increase employee engagement and save time with Docebo.