THE CHALLENGE

Enter Mihai Csaki, senior trainer for the company’s Health Solutions division, which partners with medical professionals to provide pharmaceutical products.

“When I joined [Purdue] in 2011, all our evaluations were paper-based,” Mihai says. “I looked at the LMS and realized it was too basic. I had to correct over 2,200 questions and evaluations in my first three months of activity – impossible.”

Mihai and the team reached a point where learning at Purdue was limited because they’d simply reached the technological limitations of the existing LMS. So, they started asking questions.

To start, Purdue Pharma Canada needed an LMS that could integrate with the company’s HR system to automatically maintain the user database based on actions taken within the HR system. This, along with single sign-on, simplifies the onboarding process for new hires who previously had to remember multiple usernames and passwords.

The Purdue team also faced compliance challenges common to the pharmaceutical industry. In the prescription opioid business, precise and accurate communication is key, and the company has to keep pace with often-changing product monographs and prescribing information, as mandated by the Canadian government.

When government regulations for a product change, the learning content for that particular topic expires and employees must be re-trained in that particular area. It’s up to Mihai and training team to ensure that employees and partners stay current, otherwise they risk delivering outdated learning content, which could weaken the training program and open the door to the ramifications of being out of compliance.

“When that happens, and product information is updated, every training material based on that topic becomes obsolete,” Mihai explains. “So in that moment, you have to review everything.”

THE DOCEBO LMS SOLUTION

When Purdue began looking for a new LMS, it was with the ultimate goal of finding a scalable platform for employees at the department level first, then, corporate wide. The company needed a simple, agile platform that made it easy to adjust learning content and seamlessly maintain the corporate user database.

“We put together a list of what our existing LMS did, and what it couldn’t do, then I went to each department and asked about their ‘must-have’ and their ‘nice-to-have’ features,” Mihai said.

Once Purdue leadership executed a contract with Docebo, it was only a few months before the LMS was rebranded and launched as Excelerator, Purdue’s white-labeled learning platform. With a 500-user plan to start out, Purdue Pharma Canada has deployed mandatory training courses to its Health Solutions teams, later expanding the LMS corporate-wide.

Today, more than 400 users access the platform for mandatory and non- mandatory training ad development. Working with the Docebo Implementation team to transition old training content into the new platform, Purdue focused on organizing learning plans as simply as possible.

For Mihai and his team, seamless planning during this process would prove critical to Excelerator’s success. Upon completion of their first mandatory courses, each employee is awarded a certificate that unlocks access to the next phase of training specific to their respective department. Once earning the next level of certifications, they graduate to product training.

This process wouldn’t be as easy to manage without a carefully-designed integration with the company’s human resources database, which automatically maintains Excelerator’s user database based on each learner’s employment status.

“For me, it’s important to be able to easily help each trainee’s progress. If they have a particular certificate, I know they’ve achieved everything they need, so it’s easy for me to run reports on who has and has not obtained that completion status,” Mihai explains. “Every piece of new learning content is gated, and they’re given badges and reward points based on their performance.” Ask Mihai about his opinion on setting up rules: “Every time we operate on an exception or manual assignment basis, we make room for errors,” He explains. “But when you set up rules, it’s much more efficient.”

THE RESULTS

That kind of finely-tuned future planning has helped Mihai and his team understand how, as Purdue Pharma’s learning program expands, they can best build Excelerator to reach Docebo’s full potential.

In addition to corporate-wide courses for about 440 users, the company has begun to deploy optional courses, and has started to use it to book classrooms for in-person training.

With plans to expand Docebo to address pre-employment documentation and career path management, Mihai’s forward-thinking plan is helping propel Purdue Pharma employees forward. The company is looking forward to taking advantage of Docebo’s updates to its gamification app, and continuing to use single sign-on to reduce maintenance and save time for users.

“It’s an advantage to know that if human resources makes a change, the LMS is automatically updated,” Mihai explains. Plus, the users don’t have to remember additional login credentials, which means they’re more likely to log in to Excelerator, even when they’re not required to do so.

Today, Purdue uses every content format supported by Docebo. Mihai and his team take advantage of Docebo’s multilanguage feature, and learners can access most learning content in either English or French. By delivering mandatory content in two languages, employees have both guaranteed access to learning content as well as the opportunity to practice their second language, if they so choose.

Mihai praised Docebo’s implementation and Learning and Support teams for their quick response time to tickets submitted. While issues are few and far between, he said, resolutions come quickly and downtime is kept at a minimum.

WHAT’S NEXT

As Purdue continues to roll out optional courses and experiment with different types of blended learning, Mihai and his team are discussing with the company’s human resources team the next steps for corporate-wide learning program development.

“We already have programs that go on Docebo, but not as many as I know we can use,” he explained, adding that the company can realistically double the amount of content on the system within the year. “But I don’t care about the number, I care about planning and functionality,” he noted.

Docebo’s audit trail application paired with advanced custom reporting will continue to help Purdue Pharma remain compliant, and the company values Docebo’s approach to considering client requests when developing new features as part of future product updates.

This exchange of ideas will ensure Purdue Pharma continues to build a successful partnership with the LMS, Mihai said. “From a client’s point of view, it says you’re a dynamic company that listens to its customer, and that’s very comforting to see.”