WOW! Mobile Boutique (WOW! Mobile) is a leading Canadian multi-carrier wireless retailer that operates out of kiosks within shopping malls. It has a workforce of 600+ part-time and full-time sales associates, assistant store managers, and managers. Effective onboarding and ongoing employee development opportunities are two major requirements for WOW! Mobile to build an engaged workforce but the experience must be straightforward and simple to use.
"We’re taking feedback from the learners as to what kind of content they are looking for and integrating those into our platform to make sure our people feel like they're inspired, they're growing and they're returning home at the end of the day and they feel good."
Michael Cioffi, Senior Manager, Talent and Development at WOW! Mobile BoutiqueWOW! Mobile Boutique