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Visma

Visma transforming customer success through strategic learning

Visma Software Nordic is a leading provider of mission-critical software solutions across the Nordic countries. With a portfolio serving businesses and organizations throughout the region, Visma recognises that their responsibility extends far beyond delivering quality code—they need to ensure customer success at every touchpoint.

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50+

partners now receive proactive learning content

+29%

increase in engagement (MoM)

13,526 hours

of partner & customer learning in a single month

The Challenge

From functional to strategic

Despite having the right vision, Visma’s learning platform was holding them back. A lack of reporting and analytics made it difficult to assess their learning performance and discern what was working and what needed improvement. And without a full picture, building a well-informed strategy is impossible.

The challenges were multifaceted:

  • Scalability barriers held learning back as the business grew
  • Limited customer and partner reach meant key audiences couldn’t access the learning they needed
  • Administrative overhead consumed valuable resources
  • Non-functional reporting meant there was zero visibility into learning effectiveness and business impact

“Our approach to training was functional, but it wasn’t strategic. The system we had was difficult to scale, it couldn’t effectively reach our customers and partners, and it created a significant administrative burden. We had zero visibility into the real business impact of our learning….”

Eirik Friise
Head of Customer Experience, Visma Software Nordic

The Solution

Building the Visma Learning Universe

Visma’s learning team led the search for a unified platform that could serve as the foundation for their “Visma Learning Universe.” The selection criteria went beyond basic functionality to focus on strategic integration capabilities.

The solution delivered:

  • Unified platform architecture replacing fragmented systems
  • Deep API integration enabling seamless connectivity
  • An ecosystem approach that embedded learning into existing workflows
  • A strategic transformation from reactive to proactive learning delivery

The Results

Learning as a competitive advantage

The transformation fundamentally changed how Visma approaches customer and partner relationships, moving from reactive support to anticipatory guidance.

Strategic business impact

This approach has created a significant competitive advantage for Visma. Rather than simply reacting to customer issues, the company now anticipates customer needs proactively. The learning platform has evolved into a powerful engine for customer retention and growth, with overwhelmingly positive feedback of 4.6/5 rating, from partners and customers across their ecosystem.

Organisational transformation

The initiative has fundamentally changed Visma’s business model. Docebo provided the technology that enabled the company to execute their strategic vision, with learning now woven into the fabric of how they operate. Today, learning at Visma isn’t just a department—it’s a key competitive advantage.

Key outcomes:

  • Proactive customer support through automated, contextual learning recommendations
  • Enhanced customer retention with learning serving as a growth and expansion engine
  • Strengthened partner relationships across 50+ organisations
  • Lifecycle integration embedding learning throughout the customer journey
  • Competitive differentiation with learning as a strategic advantage

Visma’s transformation demonstrates how strategic learning initiatives can evolve from operational necessities into powerful competitive differentiators, creating measurable value across the entire customer and partner ecosystem.

​​“We chose Docebo not just for its scale, but for its openness….we could deeply integrate Docebo into our other core systems, making learning a seamless part of our digital ecosystem, not a separate destination.”

Vegard Øfstaas
Digital Project Owner, Visma Software Nordic

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Brinkmann Constructors

Brinkmann Constructors empowers field teams with mobile-enabled learning

Brinkmann Constructors is a national general contractor committed to building more than structures; they build careers, communities, and culture. With hundreds of employees working across job sites in various states, Brinkmann recognized the importance of delivering consistent, high-quality training to everyone, regardless of their location or access to traditional learning environments.

Danielle Buscher, Senior Talent Development Manager at Brinkmann, was tasked with modernizing how Brinkmann onboarded and trained staff, particularly those outside of a traditional office. She is quoted throughout this story.

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90+%

adoption rate of branded mobile app

8,000+

course completions in 6 weeks

99%

of new employees complete onboarding on time, accelerating ramp-up

The Challenge

Training a dispersed, on-the-go workforce

Prior to Docebo, Brinkmann’s training approach relied on manual processes. With many workers not using desks, it became clear that a more modern, accessible solution was needed to keep up with the pace and complexity of field operations. The lack of a unified platform made it difficult to ensure consistent onboarding experiences and track progress across the organization.

“We knew we needed a platform that would meet people where they were, whether in the office or out on a jobsite, and give them consistency in their experience.”

Danielle Buscher
Senior Talent Development Manager, Brinkmann

The Solution

Mobile-first, branded learning with Docebo

To overcome these challenges, Brinkmann implemented Docebo as their centralized learning platform. A standout element of the rollout was the branded mobile app, configured specifically for Brinkmann. This personalized mobile experience increased credibility and engagement among employees, who recognized it as an internal tool rather than external software.

The mobile app allowed field employees to access onboarding and training content directly from their job sites. It also enabled push notifications to prompt completions, streamlined tracking, and created a consistent learning experience across teams. Danielle noted that the system made training significantly more accessible, empowering field staff to engage with the content on their own terms and timelines.

Launching with a slam dunk: The March Madness campaign

To launch Docebo, Brinkmann introduced a March Madness-themed campaign. Employees were invited to join a learning tournament featuring a bracket-style leaderboard, point scoring for completing key courses, and weekly highlights of top performers. Prizes and recognition further motivated participation.

Danielle shared that the initiative wasn’t just about fun; it was about building a learning culture rooted in teamwork and continuous improvement. The response was overwhelmingly positive, particularly among field crews unfamiliar with digital learning. Within six weeks, the campaign resulted in more than 8,000 course completions.

​​“We made the launch of Docebo competitive, fun, and engaging, and I think that was a big part of what drove the early adoption. People wanted to be a part of it.”

Danielle Buscher
Senior Talent Development Manager, Brinkmann

The Results

Higher engagement, faster onboarding, safer teams

The impact of Docebo was immediate and measurable. More than 90% of field employees adopted the mobile app. Onboarding is completed on time by 99% of new hires, resulting in faster ramp-up and quicker time to productivity. Course completion rates soared, and superintendents noticed better-prepared teams arriving on job sites.

Danielle emphasized how valuable Docebo’s analytics have been. The team could monitor course progress, analyze feedback, and make quick improvements. They also use Docebo Content by OpenSesame to rapidly expand their course offerings. Danielle explained that Docebo Content by OpenSesame allowed them to fill content gaps with ready-to-use, high-quality modules on leadership, communication, and soft skills. This saved time and ensured the team could focus on strategic learning goals instead of starting from scratch.

“Our field employees are the backbone of our business. Docebo gave us the tools to train and engage them in a way we never could before.”

Danielle Buscher
Senior Talent Development Manager, Brinkmann

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Amnesty International France

An e-learning platform in service of human rights: Amnesty International France’s successful venture with Docebo

Amnesty International is a non-governmental human rights organization founded in 1961 and present in over 150 countries. The very active French section has been working for more than 50 years to raise awareness, train, and mobilize citizens around justice, freedom, and human dignity. Its mission: to promote and defend human rights worldwide, demand justice for victims of violations, and change laws to create a more just society.

Since 2016, Amnesty International France has been developing a digital training offering to make its content accessible to a wide audience: activists, donors, supporters, teachers, partners, and the general public.

Maïder Piola Urtizberea is an Activist Training Officer with Amnesty International France and is quoted throughout this story.

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2x

the audience in six months

Four months

to launch a new, dynamic platform with Docebo

The Challenge

Overhauling an aging e-learning platform for increased activist impact

Since 2016, Amnesty International France has relied on a digital training platform to raise awareness and provide training on the defense of human rights. However, by 2023, this platform was showing its limitations: an outdated design, unintuitive navigation, unengaging content, and a significant drop in traffic. In a global context where human rights are increasingly being challenged, the goal was twofold:

• Make the platform more attractive and accessible, especially for young people and audiences external to the organization.

• Strengthen societal impact by training citizens more broadly and effectively to be capable of actively defending human rights.

Despite limited human resources (30% of a dedicated employee’s time), Amnesty wanted to transform this platform into a strategic mobilization tool, and even make it a French-speaking reference for human rights training.

“While many countries are turning their backs on the very idea of human rights, we must, more than ever, invest in laying the necessary foundations for a society that respects rights.”

Maïder Piola Urtizberea
Activist Training Officer, Amnesty International France

The Solution

A new, dynamic platform with Docebo in just four months

To meet these challenges, Amnesty International France launched a call for tenders in July 2023. Out of nine applications, Docebo stood out thanks to features that aligned with the organization’s needs: the creation of differentiated communities based on user profiles, a fluid and intuitive interface, a public course catalog, a platform designed as both an LMS and a resource center, and an integrated TMS at no extra cost, compatible with blended learning paths.

With the support of Smartch, Amnesty successfully migrated all of its content from the old authoring tool, rethought the training courses, and launched the new platform in 4 months, following a user testing phase. Docebo also provided dedicated support and responsive technical assistance, which were essential for a team without a full-time LMS resource. This effective collaboration allowed Amnesty to quickly build skills and acquire a solid and scalable solution to serve its mission of raising awareness and providing training on human rights.

“Thanks to dedicated support, we were able to progressively acquire the necessary skills to design our platform exactly as we wanted.”

Maïder Piola Urtizberea
Activist Training Officer, Amnesty International France

The Results

+100% audience in six months and a solid foundation for the future

Amnesty International France’s new e-learning platform, relaunched in June 2024, is already posting impressive results in terms of reach and engagement. In just six months, the audience has doubled compared to the average of the previous three years. There are now 225 active users each month (figures as of June 2025), for a total of 2,160 course enrollments and 48,000 platform impressions in a year.

Despite a still modest completion rate of 10%, the team has already launched several actions to strengthen engagement. They are working on reducing the length of the courses, some of which could be up to eight hours long, structuring cohort-based paths, and intensifying external communication to attract new audiences.

The most popular courses to date are Introduction to Human Rights Education and International Human Rights Law, which are meeting with keen interest in the current climate. These initial results, achieved by a small but very dedicated team, show that an ambitious project can be successful when relying on high-performing tools and trusted partners—even without a dedicated LMS team.

“We were able to get our platform back on its feet in four months. In the space of six months, we have doubled our audience.”

Maïder Piola Urtizberea
Activist Training Officer, Amnesty International France

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CSI

How CSI saved time building more impactful, scalable compliance training with Docebo

For over 60 years, CSI has partnered with community and regional banks of all sizes, delivering the latest technology to help them remain compliant and compete with today’s largest institutions.

Katie Dyer is the Manager of Training Logistics at CSI. She is quoted throughout this story.

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50%+

reduction in manual admin tasks

2x

faster training optimization cycles

1,000+

employees and 500 client banks (24,000+ individual bankers) trained

100%

consolidation of reporting systems

The Challenge

EFFICIENTLY SCALING COMPLIANCE AND PRODUCT TRAINING

Community banks are a critical part of the economy, and CSI is on a mission to support that community. Through its modern software and open technologies, CSI ensures the banker experience and every interaction between consumers and their banks are seamless and secure.

Delivering on that promise has led to consistent growth, but that growth also presented a challenge. Manager of Training Logistics Katie Dyer recognized CSI juggled multiple platforms to deliver product and compliance training to both banking clients and more than 1,300 CSI employees. Working across these systems was inefficient, cumbersome, and time-consuming. As the organization grew, things only got more challenging and complex.

Tracking and reporting on training effectiveness was nearly impossible, as the reporting itself was limited. Potential clients always ask, “What’s the ROI on your training program?” But Katie didn’t have the quantifiable metrics to offer a definitive answer or the actionable insights to chart a clear path forward.

With a growing customer and employee base, CSI needed to find a way to effectively build and grow programs at scale.

“My reporting was just an absolute nightmare. I was trying to consolidate reports from many different systems and I spent half a day just taking all those reports, reformatting them, and then consolidating them.”

Katie Dyer
Manager of Training Logistics, CSI

The Solution

SCALABLE TRAINING AND ADVANCED REPORTING IN A SINGLE PACKAGE

CSI didn’t need to add yet another learning platform to its tech stack. Instead, they needed a unified solution that could efficiently scale, ease the administrative burden, and unambiguously prove training effectiveness. CSI found that solution in the Docebo Learn platform, combined with the Advanced Analytics pack.

CSI was attracted to Docebo’s easy scalability, which made it a good fit for training internal and client employees. Docebo Learn is also extremely customizable without being overwhelming. This customization meant CSI could build the exact training program they wanted and replicate it for customers, instead of reinventing the wheel every time.

The ability to consolidate training and reporting into one user-friendly platform made the choice a no-brainer. Katie, a self-described data junkie, found all the information she desired from Docebo’s analytics and learner feedback modules.

By leveraging Advanced Analytics capabilities, CSI can now integrate their learning data with other key systems, like their CRM, Power BI, and Smartsheet, unlocking real-time reporting and actionable insights across the business.

Thanks to the Snowflake technology powering Docebo’s backend, the integration was completed in just minutes. Snowflake enables instant, automatic scaling of compute resources, ensuring consistently high performance for any workload, without downtime or manual intervention. It also supports seamless, secure data sharing across organizations without the need for data duplication, empowering CSI with real-time access and the cross-functional collaboration needed to make smarter, faster decisions.

“Docebo’s reporting is superior to any other platform we looked at. You have more ad hoc reporting, more insights, and more fields just out of the box. When you add the ability to integrate data from your other systems on top of that, it becomes a powerhouse.”

Katie Dyer
Manager of Training Logistics, CSI

The Results

PROVEN, OPTIMIZED COMPLIANCE TRAINING

In Docebo, CSI found the all-in-one training and reporting solution capable of meeting the needs of its growing client base and workforce. By moving from multiple tools to one centralized solution, Katie can now instantly generate precise compliance reports, ensuring CSI clients and employees meet regulatory requirements.

CSI deployed real-time training dashboards across three departments, boosting efficiency and visibility. The implementations team, for example, closely follows new clients’ progress through certification and onboarding and can note trends in logins, new customers, and new learners added to the system. Having this information readily available saves the Implementation team about 52 hours a week, compared to having to export reports into Excel and then try to locate what they needed.

Katie’s team no longer has to respond to data requests, which saves them at least an hour a week. The team can also follow course usage alongside data like how long they have been a customer and how many support cases they have opened. A new dashboard is on the way for the training team and relationship managers, allowing them to correlate the data and reach out to banks with training suggestions.

Where Katie used to spend most of a day compiling data from various sources, Advanced Analytics now automatically feeds that information into customized reports. They’ve reduced their administrative burden by more than 50%, which frees Katie and the rest of the CSI L&D team to be proactive and focus on strategic initiatives.

Actionable insights and analytics have helped CSI make better decisions to optimize its training programs. With more real-time feedback and usage data, their training optimization cycles are now 2x faster, and their new analytics capabilities enable the company to prove the value of its training program and quickly identify new opportunities. By identifying underutilized training material, for example, Katie’s team realized they could roll those resources into other content.

With Learning Evaluation data now integrated alongside other key data points, CSI can also incorporate course feedback to pinpoint areas for improvement and drive even greater engagement. Additionally, after identifying consistent attendance dips in July and November, the team has strategically dedicated those months to content development and course enhancements.

Thanks to the automated integration, part of Docebo’s Advanced Analytics, the CSI team can even compare attendance vs. registration for live events to identify which programs attract the most participation. This information drives decisions about the upcoming training calendar and offerings, so they can offer more popular courses and scale back or remove underperforming sessions. They will soon be adding Learning Impact Data to reporting, which will further influence training decisions.

The result? High-impact, high-value training programs and increased efficiency. CSI decided to pass on the benefits by delivering their foundational Banking 101 suite at no extra cost to customers.

In addition to the customizable yet accessible platform that can fit any need, CSI has developed a great partnership with Docebo. Whatever new challenges CSI encounters, the Docebo platform and team are ready to provide solutions.

“My experience working with the team at Docebo is the gold standard for what a customer relationship should be. They are truly a partner. They listen to what we need and help us find solutions. They’ve been amazing to work with.”

Katie Dyer
Manager of Training Logistics, CSI

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TCDRS

Texas County & District Retirement System enhances training consistency and satisfaction with Docebo

The Texas County & District Retirement System partners with nearly 870 employers, providing retirement, disability, and survivor benefits to more than 380,000 members, including public service professionals such as nurses, mechanics, and sheriffs. Laura Turner, Senior Instructional Designer at TCDRS, leads the development of employee learning programs.

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50%

enrollment immediately after launch

4.8

courses completed per user in the first two months

Building on Strengths

Before implementing Docebo, TCDRS operated with a decentralized training system that empowered teams to independently manage learning. As the organization evolved, they recognized an opportunity to make learning and development even more effective. By adopting a flexible platform with the capacity for both independent management and centralization, TCDRS could enhance knowledge sharing, streamline processes, and support continued employee engagement and talent development.

“Docebo matched our key requirements and gave us room to grow as our needs evolve. It provided an intuitive user experience for both learners and administrators.”

Laura Turner
Senior Instructional Designer, Texas County & District Retirement System

Why Docebo

DOCEBO AS A UNIFIED LEARNING PLATFORM

TCDRS selected Docebo for its ability to provide a seamless and centralized learning experience across the organization. The platform met key requirements such as user segmentation, content management, social learning, and flexible customization. TCDRS uses Docebo to create learning experiences uniquely tailored for different departments.

Key features included:

  • Personalization of training paths for employees based on their roles
  • Robust visual dashboards that help managers easily track employee progress and development.
  • Seamless integrations with other tools for smoother training management and tracking.

“Although we’ve only recently rolled out Docebo, we’re already seeing positive feedback from employees at all levels. So far, we’ve seen strong adoption, with 70 active users and 343 completed courses since go-live.”

Laura Turner
Senior Instructional Designer, Texas County & District Retirement System

The Results

IMPROVED LEARNING ENGAGEMENT AND ORGANIZATIONAL EFFICIENCY

Since implementing Docebo, TCDRS has improved their already impressive employee engagement and operational efficiency. Outcomes include:

  • Increased employee engagement: 50% of TCDRS employees accessed the platform in the first two months and completed an average of 4.8 courses each.
  • Improved usability: Platform utilization has increased and less support is required, suggesting a more streamlined, usable, and efficient platform. 
  • Positive employee feedback: Employees at all levels have provided favorable reviews of the new e-learning system, reflecting a strong adoption rate and satisfaction with the platform.

The Future

CONTINUING TO GROW WITH DOCEBO

TCDRS plans to expand its use of Docebo to support more advanced learning initiatives and further enhance its employee development programs. As the organization continues to evolve, Docebo’s flexibility and scalability will help them continue delivering smooth training rollouts, highly engaging content, and exceptional learning experiences.

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Merz Aesthetics

Creating a science-based, educational platform for aesthetic healthcare professionals.

Boasting over a billion U.S. dollars in revenue, Merz Aesthetics is dedicated to improving patients’ health, and helping them live, look, and feel better.

Claire Meisinger, Senior Manager, Professional Relations & Education at Merz Aesthetics and is quoted throughout this case study.

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Who are they?

Founded over a century ago, Merz Aesthetics is a global cosmetic pharmaceutical company.

Who are their learners?

They serve over 35,000 Healthcare Professionals (HCPs) worldwide.

What products and services do they offer?

Merz Aesthetics offers a comprehensive product portfolio that includes dermal fillers, neuromodulators, advanced skincare solutions, and medical devices.

Background

Recognizing the untapped potential of their existing online educational platform, Merz Aesthetics set out to transform it into the MAX (Merz Aesthetics Exchange). Their goal was to create an unparalleled resource for their expert customers, grounded in trusted, science based aesthetics.

To achieve this vision, Merz Aesthetics sought the expertise of two key partners:

Docebo

The number one global learning platform, chosen for its robust features and user friendly interface, aligning perfectly with Merz Aesthetics’ ambitious goals.

GuyKat

A trusted, long standing partner of Docebo, known for their expertise in maximizing the return on investment in this awesome product and delivering great user experience.

“GuyKat proved to be absolute rockstars.”

Claire Meisinger
Senior Manager, Professional Relations & Education, Merz Aesthetics

What was the learning challenge?

Traditional LMS platforms are geared towards internal organizational needs, like onboarding and talent development, however, Merz Aesthetics wanted to amplify customer engagement by providing educational content that promoted their brand. Merz Aesthetics needed a bespoke solution that could:

  • Embody the brand’s identity
  • Ensure compliance with regulatory standards in every market
  • Provide a way to connect with their audience on a whole new level

“The GuyKat team played a pivotal role in every aspect of developing our new platform. They excelled by overcoming each challenge, and provided vital assistance throughout the process.”

Claire Meisinger
Senior Manager, Professional Relations & Education, Merz Aesthetics

What was the solution?

To bring this vision to life, Merz Aesthetics devised a strategy that emphasized localization and personalization. By collaborating closely with regional administrators they ensured the platform respected cultural customs, linguistic nuances, and regulatory requirements unique to each market.

The result was a comprehensive educational hub that resonates with healthcare professionals around the world, solidifying Merz Aesthetics’ position as a trusted authority in science based aesthetics.

Key elements of the solution included:

  • Salesforce Integration via Docebo Connect
    • Enabling seamless data flow between their systems and enhanced user experience.
  • Custom UX/UI Design by GuyKat
    • This included bespoke features such as a interactive carousels, and engaging content pages that encourage interaction.

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Rexel

Rexel transforms learning with Skill UP, by Rexel Learning Hub, an e-learning platform powered by Docebo

Rexel is a global distributor of electrical equipment, specializing in the distribution of tailor-made equipment and services for professionals in the construction, renovation and maintenance of buildings and infrastructure. Present in some twenty countries and with more than 27,000 employees, Rexel meets the needs of the industrial, housing and tertiary sectors.

Florence Baumassy is Group Skills Development & Learning Director at Rexel and is quoted throughout this case study.

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87%

engagement rate

19

countries aligned and integrated into the platform

+258,000

courses completed and 23,000 active users

The Challenge

Supporting Rexel’s transformation & skills development

Faced with a rapidly changing environment, Rexel has to face several strategic challenges:

  • Rapid technological change: Increased digitalization of processes and services.
  • Environmental challenges: Decarbonization, electrification, and energy transition.
  • Demographic changes: The need to adapt skills to diverse and constantly changing profiles.
  • Transformation of the distribution sector: Adaptation to new market trends.

Rexel has identified an urgent need for accelerated skills development for its employees with twofold objective: to increase the agility of teams to remain competitive on a global scale and to create a sustainable culture of self-learning.

But the challenges were numerous:
-Harmonization of training practices across countries with diverse needs.
-Decommissioning of the existing management systems in just 4 months, and mass migration of contents.
-Mobilization and commitment of local teams in this large-scale change.

“We evaluated several LMSs, but Docebo stood out for its flexibility and intuitive interface, which allowed us to create personalized training paths with great ease.”

Florence Baumassy
Group Skills Development & Learning Director, Rexel

The Solution

The launch of Skill UP, By Rexel Learning Hub with Docebo

To meet these challenges, Rexel has chosen to rely on Docebo to design Skill UP, by Rexel Learning Hub, an innovative, learner-centric Learning Management System (LMS) platform designed for the international scale.
A structured and collaborative project:

  • 4 months for the call for tenders : A rigorous process including stakeholders from all countries to guarantee buy-in.
  • 4 months for deployment : An ambitious schedule respected thanks to close coordination with the local teams.
  • 50+ workshops organized to collect the specific needs of each country and align the teams on a common goal.

The keys to success:

  • Centralization and customization:
    A single platform, accessible to all employees, with personalized courses by profession and skill, and adapted to the specificities of the country and local language training processes.
  • Gamification:
    Introduction of challenges between colleagues, interactive playlists, and virtual rewards to boost learning.
  • Engagement of leaders:
    Reinforced communication with managers so that they become ambassadors of the platform and integrate the modules into individual development plans.
  • Engaging initiatives:
    Launch of events such as Global Learning Week, which brought together 5800 employees for interactive learning activities.

“Thanks to Docebo, we achieved an engagement rate of 87% in the first year, with spontaneous positive feedback on the platform and content.”

Florence Baumassy
Group Skills Development & Learning Director, Rexel

The Results

Record engagement and successful transformation

The results obtained in the first year exceed all expectations and testify to the effectiveness of SKILL UP, BY REXEL LEARNING HUB:

  • + 258,000 courses completed (including e-learning and face-to-face training).
  • 23,000 active users representing an 87% engagement rate : an impressive number for a deployment at this scale.
  • 44% of connections in the first month of launch.
  • 19 countries aligned and integrated into the platform.

Positive and inspiring user feedback:
Employees quickly adopted the platform, appreciating its ease of use and the relevance of the content offered. One employee expressed on Viva Engage:
“Rexel believes and invests in employees’ career development. Thank you. I am really proud to be part of the Rexel Group.”Most popular modules:

  • Digitalization and energy transition: Strategic themes for Rexel.
  • Customer culture: Changing consumer habits, negotiation and sales techniques
  • Diversity and inclusion: Reaffirmation of the company’s values.
    And, of course, all our modules on products!

Rexel does not intend to stop there. The company plans to enrich the platform with:

  • Modules on emerging topics, in response to market developments.
  • Integration of artificial intelligence for even more personalized recommendations.
  • Collaborative Learning Development: Encourage knowledge sharing among colleagues.
  • This initiative is fully in line with Rexel’s vision to support the digital and energy transformation of its customers, while creating an inclusive and sustainable work environment.

A successful digital transformation model.

“My feedback to Docebo? I would tell that it’s much more than an LMS: it’s a strategic partner that enables a successful digital transformation in terms of training.”

Florence Baumassy
Group Skills Development & Learning Director, Rexel

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Econsultancy

Helsinki Region Chamber of Commerce

How the Helsinki Region Chamber of Commerce Transformed Training with Docebo

The HRCC has a mission: To support business growth, build networks, and provide critical insights for companies in the Helsinki metropolitan region. The organisation offers comprehensive training services that help businesses thrive. As part of its mission, the HRCC offers a variety of training services, from live and online sessions to digital tools and access to professional resources.

Max Moiseev, CIO at HRCC, and Jessica Pirttimaa, Development Specialist, are quoted throughout this story.

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The Challenge

Recognising the need to modernise their training approach, the HRCC sought a scalable and user-friendly platform to enhance their services. Managing e-learning content with their previous systems posed significant challenges, including a lack of flexibility, poor integration capabilities, and limited accessibility. These limitations made it hard to deliver inclusive, engaging, and impactful training to their business community.

The Chamber also faced the challenge of expanding their training programs to support enterprise clients and diverse learning needs. They lacked advanced analytics and AI-driven capabilities, which restricted personalisation and made it hard to track metrics like user engagement. And what can’t be measured can’t be improved.

To future-proof their offerings, they required a platform that could scale with their ambitions while maintaining inclusivity and innovation. Addressing these gaps was essential to fostering stronger client relationships, driving business sustainability, and leading the way in B2B learning technology in Finland.

“Docebo allows us to focus on what truly matters—creating outstanding content and building stronger relationships with our clients.”

Max Moiseev 
CIO, Helsinki Region Chamber of Commerce

The Solution

HRCC selected Docebo for its scalability, customisable features, and robust user-friendly interface.

Since switching, HRCC has been able to streamline their daily operations and expand their training offerings—without running into technical limitations. And with Docebo’s WCAG 2.1 compliance, they can easily adhere to accessibility standards and deliver the equitable experience that’s core to their mission.

Learners are more engaged, too. Features such as video integration, interactive modules, and quizzes enrich the learning experience for a variety of learning styles. And HRCC is excited to continue growing into their platform and leveraging AI-powered recommendations and other innovative features.

“The platform supports our processes and scales effectively with our business model.”

Jessica Pirttimaa
Development Specialist, Helsinki Region Chamber of Commerce

The Results

The Helsinki Region Chamber of Commerce is still in the process of implementing Docebo, but they have already seen transformative results:

Intuitive tools and analytics have significantly reduced workloads, saving time and resources and unlocking administrator efficiency.

More engaging and tailored training content has resulted in higher satisfaction and retention rates among learners.

By promoting inclusivity and accessibility, HRCC is advancing its mission of creating a fair and equitable digital learning environment.

For HRCC, Docebo is more than a technology solution—it is a strategic partner in fostering a sustainable, inclusive, and dynamic learning environment. With this partnership, HRCC is set to redefine the standards of professional training in the Helsinki region and beyond.

“We are at the forefront of business-to-business learning technology…Docebo empowers us to offer our clients not just today’s solutions but tomorrow’s innovations.”

Max Moiseev
CIO, Helsinki Region Chamber of Commerce

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