The challenge

With a growing global workforce and rising compliance demands, Kersia’s L&D function needed to scale – without the tools or resources to do it.

Learning at Kersia was fragmented, inconsistent across regions, and heavily dependent on classroom delivery. That created real problems:

• Compliance risk: Tracking completions and demonstrating accountability was difficult, making it harder to respond quickly to regulatory or business change.
• Inconsistent access: Learners in different regions couldn’t access the same content, creating gaps in knowledge and standards.
• Flat resource, growing demand: Business growth was accelerating demand for digital, on-demand learning. L&D headcount wasn’t keeping pace.

“Before Docebo, we had fragmented learning, inconsistent access to content across regions, and a heavy reliance on classroom-based delivery. From a compliance perspective, that made it difficult to track completions, demonstrate accountability and respond quickly to regulatory or business changes.”

Tracey Hamnett, 
Global Learning and Development Partner, Kersia

The Solution

After a rigorous evaluation, Kersia selected Docebo for its enterprise capability, ease of ownership, and ability to scale with the business long term.

Kersia needed a single platform to consolidate all learning globally, support a multilingual audience, and serve everyone from frontline operational teams to senior leaders. The key criteria drove the decision:

• Automation: Reducing the administrative burden on a small L&D team.
• Compliance tracking: Robust, auditable reporting to meet regulatory requirements.
• Flexibility: Learning paths that could be tailored by the audience, not just delivered uniformly.
• Language & Localisation: Providing a multilingual learning experience that connects employees worldwide.
• Independence: A platform an L&D professional could own and evolve without relying on technical support.

The combination of structured learning plans, automation, and reporting alongside the flexibility to serve different audiences and eventually customers gave the team confidence this was a long-term solution, not a short-term fix.

“It was clear that the platform could scale with us, technically and strategically, while still being straightforward and easy to manage.”

Tracey Hamnett, 
Global Learning and Development Partner, Kersia

The Results

Docebo enabled Kersia to build 200 plus modules in 18 months, shift learning from an event to an ongoing experience, and give leadership the visibility they’d never had before.

The numbers reflect strong momentum:

The numbers reflect strong momentum:

• 200 learning modules created in 18 months
• Adoption across 120  countries 
• Deployment time for new and updated content significantly reduced

“Learning is no longer something that happens when time allows. It’s structured, it’s visible and it’s connected to how we operate as a business.”

Tracey Hamnett, 
Global Learning and Development Partner, Kersia

A final thought from Tracey. The qualitative results are equally significant:

• Cultural shift: Learning is no longer reactive. It’s structured, visible, and connected to how the business operates day to day.
• Learner experience: Learners value the clarity and accessibility — knowing what’s expected of them and being able to learn at the point of need.
• Leadership confidence: Leaders can now trust the data. Compliance, completions, and performance metrics are visible and reliable.
• Future-ready architecture: The next phase, a customer-facing academy planned for Autumn will be built within the same Docebo ecosystem, with clear separation between internal and external audiences and consistent governance throughout.

“Docebo has enabled us to think strategically, act quickly and continue to focus on a sustainable learning approach.”

Tracey Hamnett, 
Global Learning and Development Partner, Kersia