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Docebo – Accessibility statement

Date of publication: July 1, 2025 – Statement Version: 4.0

Docebo is committed to providing SaaS enterprise applications accessible to all individuals, including those using assistive technologies. Docebo believes that making technology more accessible contributes to a future of greater opportunity and equality. Disability inclusion is a fundamental part of this vision because designing for everyone unlocks innovation that benefits all.

Docebo’s accessibility strategy is aligned with the Web Content Accessibility Guidelines (WCAG), which serves as the benchmark for compliance with major international accessibility regulations. Dococebo is actively working towards compliance with the requirements of widely recognized legal frameworks, such as Section 508 (USA), EN 301 549 (EU), the European Accessibility Act (EAA), and the Accessible Canada Act.

To this end, Docebo implements the following strategy and actions:

Accessibility strategy:

  • Native accessibility by design: Since July 2020, Docebo has adopted a native accessibility approach, ensuring that accessibility is embedded directly into the platform’s core design and development practices, without relying on third-party overlays or automated plugins.
  • Commitment to continuous improvement: Accessibility is an ongoing journey, not a one-time milestone. Docebo follows a continuous improvement model, progressively enhancing the platform’s compliance with accessibility standards, guided by the product business roadmap, user feedback, audit results, and evolving international guidelines.

Accessibility plans:

  • Initial remediation phase (2020–2023): A multi-year initiative focused on ensuring accessible access to and participation in courses included in learners’ learning paths.
  • Accessibility audit and strategic update (2024): To validate progress and define future priorities, Docebo engaged UsableNet, an industry-recognized accessibility expert, to conduct a comprehensive audit of the learner experience.
  • Current accessibility program (2024–2026): Based on audit results and evolving standards, Docebo is executing a new phase of accessibility improvements. This program is focused on expanding WCAG compliance and addressing known gaps in the learner experience.
  • Long-term accessibility roadmap (2025–2030): Docebo is committed to continuously improving the accessibility of its platform. Ongoing enhancements are part of our strategic roadmap, and a regularly updated list of initiatives is available on demand.

Compliance status

The Docebo platform is partially compliant with the Web Content Accessibility Guidelines (WCAG), levels A and AA. Compliance with level AAA is currently outside the platform’s scope. Docebo’s accessibility journey began in 2020 and remains a work in progress, as more areas of the user experience continue to align with platform accessibility standards. Starting in December 2024, Docebo aims to align with the latest version of the guideline, the WCAG 2.2. Full conformance details are available in the Docebo Accessibility Conformance Reports (VPATs). For more information, refer to the Accessibility section of the Docebo knowledge base.

Compliance note

The Docebo platform is accessible from the learner’s point of view to cover the platform’s core functionality in terms of accessing and attending the courses included in the learner’s learning path. Currently, the Docebo accessibility conformance covers only the Docebo platform for the learner role, as we have concentrated on the learner experience since learners represent the majority of our users. All the other features, applications, functionalities, and roles are currently excluded. Accessibility conformance does not extend to areas not listed in the Docebo Accessibility Conformance reports (VPATs). For more information, refer to the Accessibility section of the Docebo knowledge base.

Non-accessible content

While we continue to improve accessibility across the platform, we recognize that some limitations remain within the current scope. Here follows a description of the main ones:

  • In the Docebo platform, non-text content is generally presented to the user with a text alternative that serves an equivalent purpose. However, there are a few exceptions where the alternative text is not available.
  • The Docebo platform programmatically determines the language of a page. However, at the moment, there is no mechanism to specify different languages for subsets or parts of a page.
  • The Docebo platform presents most of the content in a meaningful sequence, operable through keyboard navigation, and does not “trap” the keyboard focus within subsections of content; however, there are some exceptions.
  • The Docebo platform uses standard HTML and WAI-ARIA attributes to describe the role, name, value, identity, operation, and state of user interface elements to assistive technologies, and presents the content with proper labels and in a meaningful reading sequence; however, there are some exceptions.
  • The Docebo platform strives to ensure that the focus indicator is always visible and has good contrast with the surrounding content and background; however, there are some exceptions.

All the conformance details are provided in the Docebo Accessibility Conformance Reports (VPAT) available in the Accessibility section of the Docebo knowledge base. If you encounter any other issue not listed or if you have a suggestion on how to improve accessibility, please email us at accessibility@docebo.com.

Accessibility built into the development lifecycle

Since July 2020, Docebo has prioritized removing barriers to accessibility by embedding it directly into the development process. To ensure sustainable and compliant accessibility aligned with international standards, Docebo has focused on implementing native accessibility. This means integrating the Web Content Accessibility Guidelines (WCAG) into product development from the design stage, making features accessible by default.

This approach relies on semantic code and avoids the use of overlays or plug-ins, which often fail to meet the full needs of people with disabilities, leave gaps in WCAG compliance, and do not fully protect companies from legal risks.

Docebo commitment to support accessibility

Docebo implements the following measures to ensure the accessibility of the Docebo platform:

  • Incorporation in product strategy: Accessibility requirements are integrated into the product strategy.
  • Design personas: Accessibility considerations are included in design personas to ensure inclusive design.
  • Accessibility manager: An Accessibility Manager is appointed to oversee accessibility initiatives.
  • Professional audit: Engaged UsableNet, an accredited expert, to conduct accessibility audits and enhance the product development team’s accessibility knowledge.
  • Periodic testing: Regular tests are performed to ensure compliance with WCAG 2.2 guidelines.
  • Continuous training: Ongoing accessibility training is provided to the product development team.
  • Help documentation: The Docebo knowledge base provides information and guidance on accessibility for both customers and users.
  • Release notes: Accessibility enhancements are clearly communicated through the Accessibility release notes.

Supported technologies

Starting in 2024, Docebo aims to align with the WCAG 2.2 guidelines, striving to cover all usage conditions and technologies. To support this, we perform thorough multiple testing across different browsers and screen readers. For general information about platform system requirements, please refer to the Docebo system requirements.

Platform tests against the WCAG guidelines

The accessible areas of the Docebo platform declared in our Docebo Accessibility Conformance Reports (VPATs) are tested on a regular basis thanks to:

  • Manual tests for keyboard navigation and screen reader.
  • Weekly automated tests with UsableNet AQA tools.
  • Since 2024, we have been conducting accessibility tests with the involvement of an internal blind Quality Controller. Starting in 2025, we will carry out recurrent assessments in partnership with UsableNet, involving both accessibility experts and users with disabilities.

The accessibility features of the Docebo platform, as declared in our Docebo Accessibility Conformance Report based on the VPAT, are tested in the following environments:

  • Operating systems: Microsoft Windows (tested with Chrome and Firefox) and macOS (tested with Chrome).
  • Keyboard navigation: We ensure full support for keyboard-only navigation.
  • Browser zoom: Accessibility is tested with zoom levels ranging from 100% to 400%.
  • Page reflow: We verify that pages reflow properly without requiring horizontal scrolling, even at high zoom levels.
  • Screen readers: Testing includes the use of the most used screen readers, NVDA, JAWS, and VoiceOver (VO), to ensure compatibility with assistive technologies.

Tools to assess accessibility

Supporting documentation

The following publicly available resources support our conformance:

User and customer support

Visit the Accessibility section of the Docebo knowledge base to learn more about Docebo’s commitment to accessibility and how the platform works with assistive technologies. If you cannot access the Docebo platform content or if you have a suggestion on how to improve accessibility, please email us at accessibility@docebo.com.

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