Date of publication: July 22, 2026 – Statement Version: 5.0
Introduction
Docebo is committed to providing SaaS enterprise applications accessible to all individuals, including those using assistive technologies. Docebo believes that making technology more accessible contributes to a future of greater opportunity and equality. Disability inclusion is a fundamental part of this vision because designing for everyone unlocks innovation that benefits all.
Docebo’s accessibility strategy is aligned with the Web Content Accessibility Guidelines (WCAG), which serves as the benchmark for compliance with major international accessibility regulations. Docebo is actively working toward compliance with the requirements of widely recognized legal frameworks, such as Section 508 (USA), EN 301 549 (EU), the European Accessibility Act (EAA), and the Accessible Canada Act.
Accessibility strategy
- Native accessibility by design: Since 2020, Docebo has adopted a native accessibility approach, ensuring that accessibility is embedded directly into the platform’s core design and development practices, without relying on third-party overlays or automated plugins.
- Commitment to continuous improvement: Accessibility is an ongoing journey, not a one-time milestone. Docebo follows a continuous improvement model, progressively enhancing the platform’s compliance with accessibility standards, guided by the product business roadmap, user feedback, audit results, and evolving international guidelines.
Accessibility plan
Docebo’s accessibility plan is structured as a multi-phase program, combining targeted remediation efforts with a continuous improvement commitment that runs across all phases.
| Phase | Period | Status |
| Initial remediation | 2020–2023 | Completed |
| Audit and roadmap update | 2024 | Assessment completed, ongoing follow-up |
| Remediation program | 2024–2027 | Ongoing |
| Accessibility expansion | 2026–2028 | Planned |
| Continuous improvement | 2026–2030 | Commitment |
Initial remediation (2020–2023): Multi-year effort to improve accessibility across the platform, focused on providing accessible access to and participation in learner learning paths.
Accessibility audit and roadmap update (2024): Docebo engaged an external accessibility specialist to audit the platform areas in scope. The audit results are used to define remediation priorities and guide ongoing accessibility planning.
Accessibility remediation program (2024–2027): Focused on addressing known accessibility issues and improving alignment with WCAG 2.2. Activities include remediating issues within the platform areas covered by Docebo Accessibility Conformance Reports (VPATs) and extending accessibility coverage across key learner journeys.
Accessibility expansion (2026–2028): Extends accessibility coverage to additional platform areas, including navigation systems and page layouts. This phase also introduces accessibility improvements for selected administrative areas while maintaining the learner experience as the primary focus.
Continuous improvement (2026–2030): Accessibility is an ongoing quality requirement integrated into the product development lifecycle and continuously reviewed as part of the product roadmap.
Compliance status
The Docebo platform is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2, levels A and AA. Compliance with level AAA is currently outside the platform’s scope. Docebo’s accessibility journey began in 2020 and continues to evolve as accessibility coverage is progressively extended across additional areas of the platform. Full conformance details are available in the Docebo Accessibility Conformance Reports (VPATs).
For more information, refer to the Accessibility section of the Docebo knowledge base.
Compliance notes
Docebo’s primary focus remains the learner experience, where accessibility issues are prioritized based on user impact and frequency of use. Accessibility coverage is progressively being extended to selected administrative areas of the platform, with a phased approach. The areas in scope for accessibility conformance are only those explicitly declared in Docebo’s Accessibility Conformance Reports (ACRs), based on the VPAT® format. All other features, applications, and functionalities are currently out of scope.
Starting in 2025, the shopping experience is also included in scope to support alignment with the European Accessibility Act (EAA). For more information, refer to the Accessibility section of the Docebo knowledge base.
Non-accessible content
While we continue to improve accessibility across the platform, we recognize that some limitations remain within the current accessibility scope. The following are the main known limitations:
- The platform programmatically identifies the language of each page. However, it does not currently identify changes in language within portions of a page.
- Most content is presented in a meaningful sequence, supports keyboard navigation, and does not trap keyboard focus. Some exceptions remain.
- Standard HTML and WAI-ARIA attributes are used to expose user interface information such as role, name, value, identity, operations to assistive technologies with proper labels and a meaningful reading sequence. Some exceptions remain.
- The video player includes single-character keyboard shortcuts that may interfere with standard keyboard commands.
- The Docebo administrative experience supports a minimum viewport size of 1024 × 768 px. Below this threshold, including when caused by browser zoom, some content—such as data tables in management areas—may require two-dimensional scrolling, and fixed or sticky interface elements may overlap other content, preventing full visibility.
All the conformance details are provided in the Docebo Accessibility Conformance Reports (VPAT) available in the Accessibility section of the Docebo knowledge base. If you encounter any other issue not listed or if you have a suggestion on how to improve accessibility, please email us at accessibility@docebo.com.
Accessibility built into the development lifecycle
Since July 2020, Docebo has prioritized removing barriers to accessibility by embedding it directly into the development process. To ensure sustainable and compliant accessibility aligned with international standards, Docebo has focused on implementing native accessibility. This means integrating the Web Content Accessibility Guidelines (WCAG) into the product development lifecycle starting from the design phase so that features are accessible by default.
This approach relies on semantic code rather than accessibility overlays or plug-ins, which often fail to meet the full needs of people with disabilities, leave gaps in WCAG compliance, and do not fully protect companies from legal risks.
Docebo commitment to support accessibility
Docebo implements the following measures to ensure the accessibility of the Docebo platform:
- Incorporation in product strategy: Accessibility requirements are integrated into the product strategy.
- Design personas: Accessibility considerations are included in design personas to ensure inclusive design.
- Accessibility manager: An Accessibility Manager is appointed to oversee accessibility initiatives.
- Professional audit: Docebo works with UsableNet, an accredited accessibility specialist, to conduct accessibility audits and enhance the product development team’s accessibility knowledge.
- Manual testing: Recurrent accessibility testing is performed to ensure compliance with WCAG 2.2 guidelines.
- Help documentation: The Docebo knowledge base provides information and guidance on accessibility for both customers and users.
- Release notes: Accessibility enhancements are clearly communicated through the Accessibility release notes.
Supported technologies
Starting in 2024, Docebo has been aligning the platform with WCAG 2.2 guidelines, progressively expanding conformance across supported technologies and usage conditions. For general information about platform system requirements, please refer to the Docebo system requirements.
Accessibility testing and evaluation
The accessible areas of the Docebo platform, as defined in our Accessibility Conformance Reports (based on VPAT), are evaluated on an ongoing basis as part of our product development lifecycle. Accessibility validation is embedded throughout the development process and follows a multi-layered approach that combines automated, AI-assisted, and manual testing activities.
Testing approach
- Automated accessibility validation integrated into the CI/CD pipeline
- Targeted manual testing focused on assistive technology interactions
- Periodic accessibility audits conducted by UsableNet, including manual validation using assistive technologies
- Usability testing with users with disabilities, in collaboration with UsableNet, to validate real-world experience and outcomes
All findings are tracked, prioritized, and remediated within the product development lifecycle to ensure accessibility is continuously maintained and improved.
Tools supporting evaluation
The following tools are used across the testing and quality assurance process:
- TPGi Color Contrast Checker: for validating WCAG-compliant color contrast ratios
- TPGi ARC Toolkit: for accessibility evaluation and issue identification during development
- Playwright: automated end-to-end testing
- UsableNet AQA: automated accessibility testing and continuous regression monitoring
Validation criteria
Validation is performed against key WCAG-related interaction and usability criteria, including:
- Keyboard navigation: Validation of keyboard-only interaction across key user flows.
- Zoom and text scaling: Validation at zoom levels from 100% to 400%.
- Responsive reflow: Validation of content reflow without horizontal scrolling.
- Screen readers: Testing with NVDA, JAWS, and VoiceOver.
- Programmatic accessibility: Validation of the accessibility tree.
Supporting documentation
Visit the Accessibility resources and support article in the Docebo knowledge base to learn more about Docebo’s accessibility approach and access all related resources.
User and customer support
Visit the Accessibility section of the Docebo knowledge base to learn more about Docebo’s commitment to accessibility and how the platform works with assistive technologies. If you experience difficulty accessing content in the Docebo platform or if you have a suggestion on how to improve accessibility, please email us at accessibility@docebo.com.