Our customer’s experience is everything
Our success as an organization depends on our clients’ success
Our customers are central to our mission as a company.
We put your success first, by:
Approaching our relationships
with customers as an ongoing
business partnership
Acknowledging that our customer
relationships are our
longest-lasting most valuable
competitive advantage
Promoting a customer-obsessed
culture across departments, from
our Product teams right through
to implementation
Amy
DIRECTOR OF
CUSTOMER EXPERIENCE
“My goal is to build a long-term strategy to achieve your learning and development goals, starting with successful adoption of your learning platform. I’ll be your point of contact and advocate at Docebo.”
From the very beginning of your journey with Docebo, enterprise customers will be assigned a Customer Success Manager who will work with them to…
Understand, track and report on your business and training goals via KPIs and dedicated business reviews (BRs)
Get the best out of Docebo, helping you to map specific use cases or quickly adopt new features in your ecosystem
Empower your team beyond what is expected, sharing industry-based best practices and market-driven expertise
Liaise with our product team, enabling you to provide input that influences Docebo’s plans and product vision, while keeping you informed about what’s coming next