CluePoints Professionalizes User Training and Ensures Regulatory Compliance with Docebo

CluePoints, a leading provider of data quality and risk management solutions for the clinical trial industry, places training and compliance at the heart of its strategy. To ensure that end-users of its platforms fully master the tools while meeting clients’ strict audit requirements, CluePoints needed a modern, centralized e-learning environment.

Initially managed in-house, their training system became increasingly resource-intensive to maintain and scale. As part of a broader optimization strategy, the company decided to transition to Docebo to gain stability, flexibility, and access to a dedicated, robust infrastructure, while focusing internal resources on innovation and user experience.

Monthly active users in 2 years

+31%

Platform enrollments in 1 year

+54%

Average training time per user

The Challenge

Faced with rapid growth, CluePoints needed to overcome the limitations of rigid manual management by automating and securing training compliance to ensure scalability.

With a rapidly expanding user base, manual training management was becoming unsustainable. CluePoints faced several key challenges:

Lack of flexibility: Content updates were time-consuming and limited to a few formats (videos, PDFs), restricting instructional creativity.
Scalability challenges: It became increasingly difficult to deliver training, track completion, and ensure access to the latest versions for a growing number of users.
Compliance requirements: A major priority was meeting client compliance and audit standards by ensuring full traceability of training paths.
Automation needs: The company aimed to automate user access management (UAM) through API integrations to reduce manual work and improve efficiency.

“We needed a centralized e-learning hub to ensure standardized training and compliance for the end users of our products.”
Anaïs Pagès
Instructional Designer, CluePoints

The Solution

CluePoints selected Docebo after a rigorous evaluation, identifying the platform as a “robust and comprehensive” solution capable of meeting their complex needs

CluePoints selected Docebo after a rigorous evaluation, identifying the platform as a “robust and comprehensive” solution capable of meeting their complex needs.

Several criteria were decisive:

Functional coverage: Docebo met all key requirements: automation, reporting, certification management, and access control.
Seamless migration: Support for multiple formats (SCORM, PDF, video) allowed CluePoints to easily migrate and reuse existing training materials.
Delegated management: The “Power User” feature was fundamental, enabling team leaders and client administrators to manage their own learners independently while maintaining centralized oversight.
A strong partnership: Beyond tools (forums, knowledge base, Docebo University), CluePoints emphasized the value of the human partnership. Their dedicated Customer Success Manager (CSM) proved “proactive” and “instrumental,” helping the team “think strategically” to optimize platform usage and anticipate future needs.

“Docebo’s support has been very responsive, friendly, and knowledgeable, providing quick resolutions and clear guidance.”
Anaïs Pagès
Instructional Designer, CluePoints

The Results

By adopting Docebo, CluePoints doubled user engagement while professionalizing its training program through increased automation, technical reliability, and rigorous audit compliance.

The implementation of Docebo allowed CluePoints to “professionalize and elevate its entire training program.” Key performance indicators show strong adoption and engagement:

2x monthly active users in 2 years
+31% platform enrollments in 1 year
+54% average training time per user

The qualitative results are equally significant:

Guaranteed compliance and audit readiness: Completion reports and training plan certificates are among the most valued features. They provide CluePoints’ clients with the formal documentation required for external audits.
Operational efficiency: Role-based enrollment automation and integration with user management APIs drastically reduced manual tasks.
Reliability and robustness: CluePoints highlights the exceptional reliability of the Docebo solution (“very few outages or bugs”), reinforcing their confidence in the platform as a long-term enterprise solution.
Internal growth: For CluePoints teams, learning development features have been invaluable in supporting ongoing growth and performance improvement.

“For any company hesitating, if you take seriously the creation of a robust, scalable, and auditable learning environment, Docebo is an excellent choice. The depth and reliability of the platform are what make it sustainable in the long term.”
Nataly Ozak
Sr. Manager, Onboarding and Technical Support, CluePoints