Rexel transforms learning with Skill UP, by Rexel Learning Hub, an e-learning platform powered by Docebo

Faced with a rapidly changing environment, Rexel has to face several strategic challenges:

• Rapid technological change: Increased digitalization of processes and services.
• Environmental challenges: Decarbonization, electrification, and energy transition.
• Demographic changes: The need to adapt skills to diverse and constantly changing profiles.
  
• Transformation of the distribution sector: Adaptation to new market trends.

Rexel has identified an urgent need for accelerated skills development for its employees with twofold objective: to increase the agility of teams to remain competitive on a global scale and to create a sustainable culture of self-learning.

But the challenges were numerous:
-Harmonization of training practices across countries with diverse needs.
-Decommissioning of the existing management systems in just 4 months, and mass migration of contents.
-Mobilization and commitment of local teams in this large-scale change.

To meet these challenges, Rexel has chosen to rely on Docebo to design Skill UP, by Rexel Learning Hub, an innovative, learner-centric Learning Management System (LMS) platform designed for the international scale.
A structured and collaborative project:

• 4 months for the call for tenders : A rigorous process including stakeholders from all countries to guarantee buy-in.
• 4 months for deployment : An ambitious schedule respected thanks to close coordination with the local teams.
• 50+ workshops organized to collect the specific needs of each country and align the teams on a common goal.

The keys to success:

• Centralization and customization:
  A single platform, accessible to all employees, with personalized courses by profession and skill, and adapted to the specificities of the country and local language training processes.
• Gamification:
  Introduction of challenges between colleagues, interactive playlists, and virtual rewards to boost learning.
• Engagement of leaders:
  Reinforced communication with managers so that they become ambassadors of the platform and integrate the modules into individual development plans.
• Engaging initiatives:
  Launch of events such as Global Learning Week, which brought together 5800 employees for interactive learning activities.

The results obtained in the first year exceed all expectations and testify to the effectiveness of SKILL UP, BY REXEL LEARNING HUB:

• + 258,000 courses completed (including e-learning and face-to-face training).
• 23,000 active users representing an 87% engagement rate : an impressive number for a deployment at this scale.
  
• 44% of connections in the first month of launch.
  
• 19 countries aligned and integrated into the platform.

Positive and inspiring user feedback:
Employees quickly adopted the platform, appreciating its ease of use and the relevance of the content offered. One employee expressed on Viva Engage:
“Rexel believes and invests in employees’ career development. Thank you. I am really proud to be part of the Rexel Group.”Most popular modules:

• Digitalization and energy transition: Strategic themes for Rexel.
  
• Customer culture: Changing consumer habits, negotiation and sales techniques
  
• Diversity and inclusion: Reaffirmation of the company’s values.
  And, of course, all our modules on products!

Rexel does not intend to stop there. The company plans to enrich the platform with:

• Modules on emerging topics, in response to market developments.
  
• Integration of artificial intelligence for even more personalized recommendations.
  
• Collaborative Learning Development: Encourage knowledge sharing among colleagues.
  
• This initiative is fully in line with Rexel’s vision to support the digital and energy transformation of its customers, while creating an inclusive and sustainable work environment.

A successful digital transformation model.