Keeping the Learning Engine Running: Platform Ops Lessons from Booking.com

Even in the face of significant change, opportunities for growth and enhanced knowledge sharing can arise within a global company.

This webinar shares the compelling story of Booking.com, illustrating how they navigated unforeseen complexities and transformed them into a powerful learning opportunity. Learn how this experience ignited a fundamental shift towards a culture of thorough documentation, ensuring knowledge preservation and future success.

Forget boring checklists and policy PDFs—this is about real survival, creativity, and what it takes to keep learning and business running smoothly when the usual playbook gets tossed out.
You’ll hear how Booking.com:

✅ Used documentation to bring continuity during turbulent times
✅ Created clever “housekeeping hacks” to keep their LMS (and sanity) in shape
✅ Built a culture where being replaceable is actually a good thing
✅ Made learning tech work with people—not against them

Whether you’re just setting up a platform or knee-deep in legacy content, you’ll walk away with practical, battle-tested ideas you can use right away.

✨ Bonus: Get a peek at Booking.com’s custom master guide and learn how to make your own in no time.

Speaker

Cheney Dent, Senior Learning Operations Specialist, Booking.com