AI Functionalities and Docebo Creator Service Terms & Conditions

updated as of February 2, 2026

The below terms are incorporated into the Agreement as if specifically set forth therein in relation to the provision of the certain Services by Docebo. Except as specifically provided herein, all other terms and conditions contained in the Agreement shall remain in full force and effect. Any capitalized term used in this Addendum and not defined herein shall have the meaning set forth in the Agreement. In the event of a conflict between this Addendum and the Agreement, this Addendum prevails. References to the Agreement shall include this Addendum unless the context otherwise requires. All references to “include”, “including” or similar are without prejudice to the generality of the foregoing words. References to “training” include retraining.

1. Special Definitions
   “Software Services” in this context means all artificial intelligence (“AI”) functionality and models within the Docebo Software as identified in the following link: https://help.docebo.com/hc/en-us/articles/22706749501842-Overview-of-artificial-intelligence-functionality-and-models-in-Docebo and including Docebo Creator which is the licensed on-demand content creation tool that incorporates generative AI technologies to produce Outputs (as defined below). Customer acknowledges that such Software Services leverage or integrate AI models, systems, products and/or services provided by third parties (“AI Providers“) as listed at https://docs.google.com/document/d/12TMDwehf0yMbZZ1e5CksLWNY8GKmEwkVrhaiIF8_JNo/edit (“AI Providers List“) which Docebo may update from time to time.
   “Source Files” are media content namely the graphics, video, audio, fonts, photos, and/or other files uploaded or transferred by Customer and/or its End Users into the Services.
   “Stock Files” are media content namely the graphics, video, audio, fonts, photos, and/or other files as made available by Docebo in the Services, excluding (i) any Materials containing third-party Intellectual Property Rights depicted within the files, and (ii) Source Files.
   “Input” means all Customer Data and content (in whatever format(s)) otherwise uploaded or transferred by Customer or its End Users into the Services and used via the Software Services to generate Output.
   “Output” means the content, course or other deliverable, in whatever format(s), that may incorporate Stock Files and/or Source Files, generated by the Software Services using (in whole or in part) the Input.
2. Input. Customer is subject to the same requirements for Input as required for Customer Data under Section 4.2 of the Agreement. Without limiting the generality of Section 4.1 of the Agreement, Customer is solely responsible for the Input and must not submit any Input that: (a) is defamatory or obscene; (b) contains trademarks, copyright works or other materials protected by third-party Intellectual Property Rights, unless the necessary rights to use such materials are licensed or granted to the Customer including for use as Input to generate Output; (c) is intended to produce Output that closely resembles a third party’s trademark, copyrighted work or is otherwise protected by third-party Intellectual Property Rights, unless Customer has the necessary rights to use such work including to produce such Output; (d) includes Personal Data, unless its use to produce Output complies with all relevant data protection and privacy laws and regulations, including Customer having provided privacy notices and obtained consent where required by applicable laws; (e) violates applicable laws; or (f) breaches any terms of the Agreement or any duty of confidentiality. Docebo reserves the right, but without any obligation, to automatically block or remove any Input, at our discretion, or suspend or terminate the Software Services or other Services, if Docebo believes it infringes on third-party rights including Intellectual Property Rights, applicable laws, or the terms of the Agreement. 
3. Customer Use. Customers must use the Software Services only in accordance with the applicable Documentation. Customer must not use the Services, Software Services, any Outputs or any other methods including web scraping, in each case directly or indirectly, to train any AI models, to develop or improve any AI-enabled or AI-powered service, product, or system, including any service or product similar to or competing with the Software Services, or to obtain or reproduce any data used to train any AI models used in offering the Software Services; nor may Customer attempt to, or permit, facilitate, or support any End User or other third party to, do any of the foregoing. References in Section 6.1(a)(ix) to “source code” in the Agreement includes any AI models used to provide any Software Services and their weights/parameters and algorithms.
4. Output.
   • Customer is solely responsible for the creation and use of the Output and for ensuring the Output and its use by Customer, its End Users and/or third parties complies with the terms of the Agreement, agreements with third parties that Customer has entered into, applicable law, and Customer’s own internal requirements. Docebo may, but is not obliged to, use available technologies, vendors, or processes to screen for and block, remove or commence related take-down action with regard to any Output that may violate applicable law, the rights of a third party, including Intellectual Property Rights, or the terms of the Agreement, at any time, including before the Output may be delivered.
   • Customer may utilize generative AI via the Software Services as a time-saving tool, such as to produce a first draft or assist in the review of Output. The Software Services include tools/features to enable Customer to preview content and check quality before publication, with versioning. Customer acknowledges that generative AI’s accuracy, reliability and suitability for Customer’s purpose(s) cannot be guaranteed, and therefore it is Customer’s responsibility to review all Output (including independent human review) and correct/delete it as appropriate. In particular, without limitation, Customer acknowledges and accepts that factual assertions in Outputs should not be relied upon without independently checking their accuracy.
   • Customer must not use the Software Services in any manner or to any extent that would cause, or be reasonably likely to cause, non-compliance by any person, including but not limited to Docebo, with the terms of any AI Provider referred or linked to on or via the AI Providers List, including any AI Providers’ terms referred or linked to from those terms, any AI Providers’ customer terms, product or service terms, and acceptable use policies or codes of conduct, howsoever described which in each case includes any license terms or end user license agreements and any codes of conduct relating to AI models from any AI Provider mentioned in the AI Providers List, and includes such terms/policies as updated from time to time (“AI Provider Terms“). The terms and conditions applicable to the use and provision of the Software Services provided by the AI Provider shall be strictly subject to the AI Provider Terms which will supersede and prevail over the Agreement. 
   • Customer acknowledges and agrees that use of generative AI features:
     • may produce Output that may not be unique, and other users of generative AI features (whether they are Customer’s End Users or end users of other Docebo customers) may generate the same or similar output. In such cases, i. all or part of the Output may not be protectable by exclusive Intellectual Property Rights or any Intellectual Property Rights of the Customer or End Users; and
     • may result in the same Input not generating the same Output for the same or another End User on different occasions.
   • Should any Output include Personal Data, Customer is solely responsible for that Personal Data as its Data Controller or similar under applicable laws (or as Data Processor under the instructions and sole responsibility of its Data Controller, if applicable), with Docebo acting as Customer’s Data Processor in accordance with the Data Processing Addendum.
   • Notwithstanding the foregoing, to the extent that the Outputs, recommendations, and materials generated by the Software Services contain Docebo Data, those Outputs are owned by Docebo.
5. Subject to the AI Provider Terms (as amended from time to time) and to the extent that any new Intellectual Property Rights capable of ownership arise, as between Docebo and Customer, ownership of Output, subject to these terms, (excluding the Stock Files) created by the Customer through the use of the Software Services shall remain the property of the Customer. As between Customer and Docebo, and subject to these terms, Output is Customer Data and Docebo does not have or claim Intellectual Property Rights in or to any Output.
6. Customer Data use by AI Providers. The AI Providers have confirmed that they do not use Customer Data, Inputs or Outputs to train any AI models.
7. License and use of Stock Files and Source Files
   • During the Term, and subject to compliance with the Agreement and subject to any third-party Intellectual Property Rights contained within the Stock Files (for which Docebo does not grant a licence), Docebo grants to the Customer a worldwide, non-exclusive, non-transferable, non-assignable (except as provided herein), and limited right and license to incorporate the Stock Files obtained from the Software Services in Input and Output. This license excludes any Materials containing third-party Intellectual Property Rights, including third-party trademarks and copyright works depicted within the Stock Files. Docebo does not screen the Stock Files or Source Files and makes no representations or warranties as to the content, usability, or suitability of the Stock Files. The Stock Files are provided “as is” and the Customer is responsible for screening all Stock Files prior to use. All use of the Stock Files and Source Files by the Customer (including in Inputs) is at the Customer’s own risk. Docebo has no responsibility or liability for such use.
   • The license allows Customer and its End Users to use the available Stock Files in Inputs to produce Outputs which Customer and/or End Users may upload, in whole or in part, and whether or not as part of other content, to third-party platforms; however, Docebo is not associated with any third-party platforms, except as expressly provided, and therefore cannot prevent other parties from claiming that any Output violates a copyright or other third-party Intellectual Property Right. The Customer acknowledges that such third-party platforms may block, remove, or commence related take-down action with regard to, any such Output for reasons beyond Docebo’s control and Docebo shall have no liability or obligation to the Customer in connection to such action.
   • End Users shall not share individual Stock File(s) as standalone files. Customer and its End Users shall use best efforts to secure the Stock File from being accessed by a third-party as a standalone file.
   • Customer and its End Users shall not (i) sell, license, or redistribute for commercial purposes Output that contains or substantially replicates Stock Files, (ii) build stock media sites with the Stock Files (iii) create a trademark or logo based on the Stock Files (iv) use automation, such as computer scripts, to download or “scrape” high volumes of the Stock Files, and (v) use the Stock Files for any unlawful purpose. For greater certainty, Output solely containing Source Files is not subject to this Section 2.4.
   • The use of audio Stock Files and/or Source Files does not restrict Customer’s right of public performance, but a cue sheet or licence may be required to satisfy the requirements of Performance Rights Organizations as applicable in Customer’s jurisdiction(s).
   • No review or posting or appearance of the Stock Files or Source Files in the Software Services or though the Software Services is intended to act as an endorsement or representation that any Output is free of violation of any copyright or other Intellectual Property Right, privacy or other laws or will suit a particular purpose or be accurate or useful. If the Customer believes that the Stock Files or Source Files violate any law or third party right (such as Intellectual Property Rights) or are inaccurate or pose any risk whatsoever to a third-party, it is the Customer’s responsibility to take such steps that it deems necessary to correct the situation and Customer will notify Docebo promptly of any such belief and steps taken.
8. Indemnification and Limitation of Liability
   • Customer agrees that any claims, including third party claims, relating to the use of the software as part of the Software Services, including but not limited to any Input, Output, Stock Files and/or Source Files are explicitly excluded from Docebo’s obligations under Section 11 (Indemnification) of the Agreement, or such corresponding sections in any other contractual documentation as between Customer and Docebo (“Infringement Claims”), and similarly Docebo’s representations and warranties under Section 9 of the Agreement do not extend to any Input, Output, Stock Files and/or Source Files or any other Materials or matters that are or could be the subject of any such Infringement Claims. Notwithstanding Section 10 (Limitations of Liability) of the Agreement or corresponding sections in any other contractual documentation as between Customer and Docebo, the aggregate liability of each Party for such Infringement Claims under this Agreement is limited to one United States dollar ($1.00 USD), save that nothing in the preceding phrase shall exclude or limit either Party’s liability for wilful misconduct or gross negligence. The foregoing states Docebo’s entire liability and obligation, and Customer’s sole and exclusive remedy, with respect to any Infringement Claims.
9. Use of Docebo AI Video Presenter.  This section applies to the use of certain products and services (“AI Video Presenter”) provided by Colossyan Inc. (“Colossyan”) by the Customer.
   • Customer must notify Docebo if it becomes aware of any unauthorized access to or use of Customer’s account to access the AI Video Presenter.
   • Customer and its End Users may share or publish Customer Created Content via a third-party service or create public links to it. Customer and Docebo understand that it is solely Customer’s choice to share the Customer Created Content and that Colossyan nor Docebo has no responsibility in relation to such public sharing of Customer Created Content. “Customer Created Content” means any images, audio, or video output created or generated by Customer or an End User through the AI Video Presenter. 
   • Notwithstanding section 3.6 of the MSA, for the AI Video Presenter, Customer shall receive support in accordance with the support services via the following link: https://www.docebo.com/company/docebo-ai-video-presenter-support-services/.  Neither Colossyan nor Docebo shall be responsible for any Customer support services outside of the terms stated or incorporated herein; and premium support packages offered by Docebo are not applicable to the AI Video Presenter service.
   • Customer must comply with the Acceptable Use policy located at:  https://www.colossyan.com/acceptable-use. Any non compliance is automatically deemed a material breach of this Agreement.
   • In addition to the indemnities provided for in the Agreement, Customer will indemnify and defend Docebo and its officers, directors, employees and affiliates against all third-party claims, actions or proceedings arising out of or in connection with, and to the extent caused by any violation of the Acceptable Use Policy. 
   • Customer acknowledges and agrees that any services offered free of charge with relation to the Colossyan Solution, including the initial free 30 minutes of use, is offered “AS IS” and “AS AVAILABLE” without any warranty that may be set forth in this Agreement, and without any liability and indemnity obligations, warranty, support, Helpdesk Services, Professional Services, maintenance, or service level obligations of any kind.
10. Use of Docebo AI Virtual Coach. This section applies to the use of Docebo AI Virtual Coach (“AIVC” or “Software Service”) that forms part of the “Software Services”, as defined above, and is designed to provide End Users with an interactive and adaptive coaching experience, offering feedback, guidance, and personalized learning paths based on their engagement with learning content. In consideration of the mutual covenants and agreements contained herein, the Parties hereby agree as follows:
    • Overview of the Software Services. The Parties understand that any overview or summary generated by AIVC is currently based exclusively on the text transcript of a learner’s interactions. The Software Service does not make any use of video or audio recordings for the purpose of generating overviews, summaries, or any other Output. The Software Service does not involve any form of “emotion recognition” or any other non-textual analysis as defined in the Artificial Intelligence Act (Regulation (EU) 2024/1689) referred to herein as the “EU AI Act.”
    • Prohibited Use of the Software Services. The Customer acknowledges and agrees that the Software Services are not intended to be used for any purposes specified in paragraph 3 and 4 of Annex III of the EU AI Act. The Customer represents and warrants that they will not use the Software Services:
      • to make decisions affecting terms of work-related relationships (e.g., recruitment or selection of persons, promotion or termination of work-related contractual relationships);
      • to be used to allocate tasks based on individual behavior or personal traits or characteristics;
      • to be used to monitor and evaluate the performance and behavior of persons in work-related relationships;
      • to be used for the evaluation or classification of natural persons based on their social behavior or personal characteristics, or for general purpose emotion recognition;
      • to evaluate learning outcomes within the scope of Annex III, paragraph 3(b) of the EU AI Act;
      • in any capacity that would be deemed as or classified as “prohibited” or “high-risk” under the EU Al Act, with particular emphasis on the uses described in paragraphs 3 and 4 of Annex III thereof.
    • Customer Indemnification. In addition to the indemnities provided for in the Agreement, the Customer shall indemnify, defend, and hold harmless Docebo, its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, actions, or proceedings arising out of or in connection with, and to the extent caused by any violation of section b (Prohibited Use of the Software Services) above.
    • Suspension & Termination. Docebo reserves the right to suspend or terminate the Customer’s access to the Software Service, immediately upon written notice, if Docebo reasonably believes that the Customer is using the Software Service for any of the prohibited purposes outlined in section b (Prohibited Use of the Software Services) above, or in a manner that would cause the Software Services or Docebo to be in violation of the EU AI Act.
11. Use of Docebo Harmony CoPilot. This section applies to the use of Harmony CoPilot (“CoPilot”) that forms part of the “Software Services”.
    • Guidance Disclaimer. Copilot provides general guidance and platform usage recommendations only. Such guidance does not constitute professional advice (legal, compliance, or otherwise). The Customer remains solely responsible for verifying and implementing any actions based on Copilot outputs.
    • User Control. All Copilot suggestions and navigation prompts are subject to Customer administrator acceptance and control. The Customer is solely responsible for any configurations, actions, or outcomes resulting from use of Copilot.
12. Interactive AI Avatars. This section applies to the use of Interactive AI Avatars (“Interactive AI Avatars”) that forms part of the “Software Services”. Except as expressly modified by this Addendum, the Agreement remains unchanged and in full force and effect.

1. Definitions

• 1.1 “Interactive AI Avatar” means a digitally generated, AI-enabled avatar capable of real-time or near-real-time audiovisual interaction with End Users that is synthetic or fictional in nature; and is not based on, or intended to replicate any real individual.
• 1.2 “Interactive Media Files” means real-time or recorded audiovisual interactions generated through Interactive AI Avatars, including transcripts and system logs.
• 1.3 “Avatar Configuration Data” means non-personal inputs provided by or on behalf of Customer to configure or operate Interactive AI Avatars (e.g., scripts, prompts, learning scenarios), excluding data relating to any identifiable natural person.

2. Permitted Use and Restrictions

• 2.1 Permitted Use. Customer may use Interactive AI Avatars solely for training, enablement, learning, or informational use cases; and purposes consistent with the MSA, this Addendum, and applicable law. 
• 2.2 Prohibited Uses. Interactive AI Avatars are not designed, licensed, or intended for time-critical, safety-critical, or mission-critical uses, and Customer shall not, and shall not permit any End User to use Interactive AI Avatars to:
  • provide legal, medical, financial, or other regulated professional advice;
  • represent or imply that an Interactive AI Avatar is a human or a real individual;
  • for surveillance, profiling, emotion inference, or automated decision-making producing legal or similarly significant effects on individuals;
  • submit Sensitive Data (as defined in the DPA) through Interactive AI Avatars; or
  • use Interactive AI Avatars in a deceptive, misleading, or unlawful manner.

3. Data Protection and Privacy

• 3.1 DPA Applicability. To the extent Interactive AI Avatars process Personal Data (e.g., conversational inputs), such processing is governed by the Data Processing Addendum that forms part of the Agreement between Customer and Docebo.

4. Ownership and Intellectual Property

• 4.1 Customer Content. As between the parties, Customer retains all right, title, and interest in Avatar Configuration Data provided by Customer.
• 4.2 Outputs. Customer retains ownership of Interactive Media Files generated through its use of Interactive AI Avatars, subject to the terms herein.
• 4.3 License to Docebo. Customer grants Docebo a non-exclusive, worldwide, royalty-free license to process Avatar Configuration Data and Interactive Media Files solely to provide, maintain, and improve the services in accordance with the Agreement and this Addendum.
• 4.4 No Cross-Customer Reuse. Docebo shall not use Customer-specific Interactive Media Files for the benefit of other customers.

5. AI-Specific Disclaimers

• 5.1 Probabilistic Nature. Customer acknowledges that Interactive AI Avatars generate outputs based on probabilistic models and may produce inaccurate, incomplete, or inappropriate responses.
• 5.2 No Reliance. Docebo makes no warranty that Interactive AI Avatar Outputs are correct, complete, unbiased, or suitable for any particular purpose.
• 5.3 Human Limitation. Interactive AI Avatars do not replicate human judgment, expertise, or discretion.

6. Indemnification

• 6.1 In addition to the Customer’s indemnification obligations under the Agreement, Customer shall indemnify, defend, and hold harmless Docebo from any third-party claims arising out of:
  • a) misuse of Interactive AI Avatars in violation of this Addendum; or
  • b) use of Interactive AI Avatars in a regulated or prohibited context.
• 6.2 No Expansion of Docebo Liability. Nothing in this Addendum expands Docebo’s indemnification obligations beyond those set forth in the Agreement.

• 7.Safeguards. Docebo may implement technical, automated, or operational safeguards to prevent misuse or unlawful use of Interactive AI Avatars.
• 8.Suspension. Docebo may suspend or disable Interactive AI Avatar functionality upon reasonable belief of legal or regulatory non-compliance; material safety risk; or material breach of this Addendum or the MSA.
• 9.Interactive AI Avatars are provided on an “as available” basis, subject to the MSA service levels, and are not guaranteed to operate without interruption, latency, or error.

13. Amendments. Docebo may update the terms of this Addendum or the Software Services at any time and from time to time. Please refer to the last updated date.