Terms & Conditions for AI Functionalities

updated as of October 2026

The below terms are incorporated into the Agreement as if specifically set forth therein in relation to the provision of the certain Services by Docebo. Except as specifically provided herein, all other terms and conditions contained in the Agreement shall remain in full force and effect. Any capitalized term used in this Addendum and not defined herein shall have the meaning set forth in the Agreement. In the event of a conflict between this Addendum and the Agreement, this Addendum prevails.  References to the Agreement shall include this Addendum unless the context otherwise requires. All references to “include”, “including” or similar are without prejudice to the generality of the foregoing words. References to “training” include retraining.

1. Special Definitions
   • “AI Functionalities” means all AI functionality and models within the Docebo Software provided to the Customer as incorporated into the Software Services including without limitation Docebo Creator. Customer acknowledges that such Software Services leverage or integrate AI models, systems, products and/or services provide by third parties (“AI Providers“) as listed at  https://docs.google.com/document/d/12TMDwehf0yMbZZ1e5CksLWNY8GKmEwkVrhaiIF8_JNo/edit  (“AI Providers List“) which Docebo may update from time to time, and as further described in this Addendum.
   • “Input” means all Customer Data and content (in whatever format(s)) otherwise uploaded or transferred by Customer or its End Users into the Services and used via the Software Services to generate Output.
   • “Output” means the content, course or other deliverable, in whatever format(s), generated by the Software Services using (in whole or in part) the Input.  
   • “Software Services” in this context means the Docebo Software that incorporates Artificial Intelligence (“AI”) Functionalities as identified in the following link:  https://help.docebo.com/hc/en-us/articles/22706749501842-Overview-of-artificial-intelligence-functionality-and-models-in-Docebo. 
2. Input. Customer is subject to the same requirements for Input as required for Customer Data under the Agreement. Customer is solely responsible for the Input and must not submit any Input that: (a) is defamatory or obscene; (b) contains trademarks, copyright works or other materials protected by third-party Intellectual Property Rights, unless the necessary rights to use such materials are licensed or granted to the Customer including for use as Input to generate Output; (c) is intended to produce Output that closely resembles a third party’s trademark, copyrighted work or is otherwise protected by third-party Intellectual Property Rights, unless Customer has the necessary rights to use such work including to produce such Output; (d) includes Personal Data, unless its use to produce Output complies with all relevant data protection and privacy laws and regulations, including Customer having provided privacy notices and obtained consent where required by applicable laws; (e) violates applicable laws; or (f) breaches any terms of the Agreement or any duty of confidentiality. Docebo reserves the right, but without any obligation, to automatically block or remove any Input, at our discretion, or suspend or terminate the Software Services or other Services, if Docebo believes it infringes on third-party rights including Intellectual Property Rights, applicable laws, or the terms of the Agreement.
3. Output.
   1. Customer is solely responsible for the creation and use of the Output and for ensuring the Output and its use by Customer, its End Users and/or third parties complies with the terms of the Agreement, agreements with third parties that Customer has entered into, applicable law, and Customer’s own internal requirements. Docebo may, but is not obliged to, use available technologies, vendors, or processes to screen for and block, remove or commence related take-down action with regard to any Output that may violate applicable law, the rights of a third party including Intellectual Property Rights, or the terms of the Agreement, at any time, including before the Output may be delivered.
   2. Customer may utilize generative AI via the Software Services as a time-saving tool, such as to produce a first draft or assist in the review of Output. The Software Services include tools/features to enable Customer to preview content and check quality before publication, with versioning. Customer acknowledges that generative AI’s accuracy, reliability and suitability for Customer’s purpose(s) cannot be guaranteed, and therefore it is Customer’s responsibility to review all Output (including independent human review) and correct/delete it as appropriate. In particular, without limitation, Customer acknowledges and accepts that factual assertions in Outputs should not be relied upon without independently checking their accuracy.
   3. Customer must not use the Software Services in any manner or to any extent that would cause, or be reasonably likely to cause, non-compliance by any person, including but not limited to Docebo, with the terms of any AI Provider referred or linked to on or via the AI Providers List, including any AI Providers’ terms referred or linked to from those terms, any AI Providers’ customer terms, product or service terms, and acceptable use policies or codes of conduct, howsoever described which in each case includes any license terms or end user license agreements and any codes of conduct relating to AI models from any AI Provider mentioned in the AI Providers List, and includes such terms/policies as updated from time to time (“AI Provider Terms“). The AI Provider Terms applicable to the relevant AI functionality provided by the AI Provider will supersede and prevail over the Agreement solely with respect to that AI Provider’s underlying AI model or technology.
   4. Customer shall comply with Docebo’s AI Acceptable User Policy as updated from time to time, available at: https://docs.google.com/document/d/1J4S7DEKC1etEeie-J8t7YvSpVFhFS6kmOPMl5ZRZ4aI/edit?tab=t.0#heading=h.75iupevp8z4o
   5. Customer acknowledges and agrees that use of generative AI features:
      1. may produce Output that may not be unique, and other users of generative AI features (whether they are Customer’s End Users or end users of other Docebo customers) may generate the same or similar output. In such cases, all or part of the Output may not be protectable by exclusive Intellectual Property Rights or any Intellectual Property Rights of the Customer or End Users; and
      2. may result in the same Input not generating the same Output for the same or another End User on different occasions.
   6. Should any Output include Personal Data, Customer is solely responsible for that Personal Data as the Data Controller or equivalent under applicable laws (or as the Data Processor acting on the instructions from the relevant Data Controller with sole responsibility for that Personal Data, if applicable), with Docebo acting as Customer’s Data Processor in accordance with the Data Processing Addendum.
   7. Notwithstanding the foregoing, to the extent that the Outputs, recommendations, and materials generated by the Software Services contain Docebo Data, those Outputs are owned by Docebo.
4. Customer Use.  Customer must use the Software Services only in accordance with the applicable Documentation. Customer must not use the Services, Software Services, any Outputs or any other methods including web scraping, in each case directly or indirectly, to train any AI models, to develop or improve any AI-enabled or AI-powered service, product, or system, including any service or product similar to or competing with the Software Services, or to obtain or reproduce any data used to train any AI models used in offering the Software Services; nor may Customer attempt to, or permit, facilitate, or support any End User or other third party to, do any of the foregoing. References in Section 6.1(a)(ix) to “source code” in the Agreement includes any AI models used to provide any Software Services and their weights/parameters and algorithms. Customer represents and warrants that Customer will not reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the AI Functionality of the Software Services in whole or in part.
5. Subject to the AI Provider Terms (as amended from time to time) and to the extent that any new Intellectual Property Rights capable of ownership arise, as between Docebo and Customer, ownership of Output, subject to these terms, created by the Customer through the use of the Software Services shall remain the property of the Customer. As between Customer and Docebo, and subject to these terms, Output is Customer Data and Docebo does not have or claim Intellectual Property Rights in or to any Output.
6. Customer Data use by AI Providers. Neither Docebo nor the AI Providers use Customer Data, Inputs or Outputs to train any AI models.
7. Processing of Personal Data. To the extent the Software Services involve the processing of Personal Data (e.g. conversational inputs), such processing is governed by the Data Processing Addendum that forms part of the Agreement between Customer and Docebo.
8. Indemnification. Customer agrees that any claims, including third party claims, relating to the use of the software as part of the Software Services, including but not limited to any Input and/or Output, are explicitly excluded from Docebo’s obligations under Section 11 (Indemnification) of the Agreement, or such corresponding sections in any other contractual documentation as between Customer and Docebo (“Infringement Claims”), and similarly Docebo’s representations and warranties under Section 9 of the Agreement do not extend to any Input, Output, or any other Materials or matters that are or could be the subject of any such Infringement Claims.
9. Limitation of Liability. Notwithstanding Section 10 (Limitations of Liability) of the Agreement or corresponding sections in any other contractual documentation as between Customer and Docebo, the liability of each Party for such Infringement Claims under this Agreement is limited to one an aggregate amount equal to six (6) months of fees for Services which were paid or would otherwise be payable to Docebo by the Customer during the Term during which the events arose giving rise to such Infringement Claim, save that nothing in the preceding phrase shall exclude or limit either Party’s liability for wilful misconduct or gross negligence. The foregoing states Docebo’s entire liability and obligation, and Customer’s sole and exclusive remedy, with respect to any Infringement Claims.

8. Docebo AI Video Presenter

This section applies to the use of certain products and services (“AI Video Presenter”) that form part of the “Software Services” and are provided by Colossyan Inc. (“Colossyan”) to the Customer.

• a. Customer must notify Docebo if it becomes aware of any unauthorized access to or use of Customer’s account to access the AI Video Presenter.
• b. Customer and its End Users may share or publish Customer Created Content via a third-party service or create public links to it. Customer and Docebo understand that it is solely Customer’s choice to share the Customer Created Content and that Colossyan nor Docebo has no responsibility in relation to such public sharing of Customer Created Content. “Customer Created Content” means any images, audio, or video output created or generated by Customer or an End User through the AI Video Presenter.  
• c. Notwithstanding section 3.6 of the MSA, for the AI Video Presenter, Customer shall receive support in accordance with the support services via the following link: https://www.docebo.com/company/docebo-ai-video-presenter-support-services/.   Neither Colossyan nor Docebo shall be responsible for any Customer support services outside of the terms stated or incorporated herein; and premium support packages offered by Docebo are not applicable to the AI Video Presenter service.
• d. Customer must comply with the Acceptable Use policy located at:   https://www.colossyan.com/acceptable-use. Any non compliance is automatically deemed a material breach of this Agreement.
• e. In addition to the indemnities provided for in the Agreement, Customer will indemnify and defend Docebo and its officers, directors, employees and affiliates against all third-party claims, actions or proceedings arising out of or in connection with, and to the extent caused by any violation of the Acceptable Use Policy.  
• f. Customer acknowledges and agrees that any services offered free of charge with relation to the Colossyan Solution, including the initial free 30 minutes of use, is offered “AS IS” and “AS AVAILABLE” without any warranty that may be set forth in this Agreement, and without any liability and indemnity obligations, warranty, support, Helpdesk Services, Professional Services, maintenance, or service level obligations of any kind.

9. Docebo Roleplay

This section applies to the use of Docebo Roleplay (“Roleplay” or “Software Service“) that forms part of the “Software Services”, as defined above, and is designed to provide End Users with an interactive and adaptive coaching experience, offering feedback, guidance, and personalized learning paths based on their engagement with learning content. In consideration of the mutual covenants and agreements contained herein, the Parties hereby agree as follows:

• 9.1 Overview of Docebo Roleplay. The Parties understand that any overview or summary generated by Roleplay is currently based exclusively on the text transcript of a learner’s interactions. The Software Service does not make any use of video or audio recordings for the purpose of generating overviews, summaries, or any other Output. The Software Service does not involve any form of “emotion recognition” or any other non-textual analysis as defined in the Artificial Intelligence Act (Regulation (EU) 2024/1689) referred to herein as the “EU AI Act.”
• 9.2 Prohibited Use of Docebo Roleplay. The Customer acknowledges and agrees that the Software Services are not intended to be used for any purposes specified in paragraph 3 and 4 of Annex III of the EU AI Act. The Customer represents and warrants that they will not use the Software Services:
  • to make decisions affecting terms of work-related relationships (e.g., recruitment or selection of persons, promotion or termination of work-related contractual relationships);
  • to be used to allocate tasks based on individual behavior or personal traits or characteristics;
  • to be used to monitor and evaluate the performance and behavior of persons in work-related relationships;
  • to be used for the evaluation or classification of natural persons based on their social behavior or personal characteristics, or for general purpose emotion recognition;
  • to evaluate learning outcomes within the scope of Annex III, paragraph 3(b) of the EU AI Act;
  • in any capacity that would be deemed as or classified as “prohibited” or “high-risk” under the EU Al Act, with particular emphasis on the uses described in paragraphs 3 and 4 of Annex III thereof.
• 9.3 Customer Indemnification. In addition to the indemnities provided for in the Agreement, the Customer shall indemnify, defend, and hold harmless Docebo, its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, actions, or proceedings arising out of or in connection with, and to the extent caused by any violation of section 9.2 (Prohibited Use of the Software Services) above.
• 9.4 Suspension & Termination. Docebo reserves the right to suspend or terminate the Customer’s access to the Software Service, immediately upon written notice, if Docebo reasonably believes that the Customer is using the Software Service for any of the prohibited purposes outlined in section b (Prohibited Use of the Software Services) above, or in a manner that would cause the Software Services or Docebo to be in violation of the EU AI Act.

10. Docebo AI assistant

(formerly Harmony CoPilot)

This section applies to the use of Docebo AI assistant (“AI assistant”) that forms part of the “Software Services”.

• Guidance Disclaimer. AI assistant provides general guidance and platform usage recommendations only. Such guidance does not constitute professional advice (legal, compliance, or otherwise). The Customer remains solely responsible for verifying and implementing any actions based on AI assistant outputs.
• User Control. All AI assistant suggestions and navigation prompts are subject to Customer administrator acceptance and control. The Customer is solely responsible for any configurations, actions, or outcomes resulting from use of AI assistant.

11. Interactive AI Avatars.

This section applies to the use of Interactive AI Avatars (“Interactive AI Avatars”) that forms part of the “Software Services”. Except as expressly modified by this Addendum, the Agreement remains unchanged and in full force and effect.

12. 365Talents’ AI Functionalities

This Section 12 of this Addendum shall apply solely to the extent that the Customer has subscribed to or been granted access to the 365Talents (365Talents is a subsidiary of Docebo) (referred to herein as “Docebo”) Services (or such other designation as may be used in the applicable Order Form or SOW). The below terms are incorporated into the Agreement as if specifically set for therein in relation to the provision of the certain Software Services by 365Talents,   as defined below. In consideration of the mutual covenants and agreements contained herein, the Parties hereby agree as follows:

12.1 Definitions

• 12.1.1 “Software Services” means the 365Talents’ AI functionalities are designed to discover and suggest skills   recommendations and professional interests to End Users, find relevant career opportunities within their company and help human resource people to manage skills and internal mobility.
• 12.1.2 “Customer Training Data” is Customer Data and information derived from Customers’ use of the Software Services.

12.2 Third Party Applications Data as Input.Notwithstanding the definition of Input provided in Section 1 above, for the purposes of Software Services the Customer acknowledges and agrees that any data, content, or information retrieved, accessed, or ingested from Third Party Applications integrated with the Software Services via the API Protocols shall constitute Input for the purposes of this Addendum.

12.3 Service Improvement. The Customer acknowledges and agrees that 365Talents may use, copy and store Customer Training Data on an aggregated and anonymous basis only for the purposes of improving or developing enhancements to the Software Services.

12.4 Prohibited Use of the Software Services. The Customer acknowledges and agrees that the Software Services are not intended to be used for any purposes specified in paragraph 4 of Annex III of the EU AI Act. The Customer represents and warrants that they will not use the Software Services in any capacity that would be deemed as or classified as “prohibited” or “high-risk” under the EU Al Act, with particular emphasis on the uses described in paragraph 4 of Annex III thereof. Customer acknowledges and agrees that use of the Software Services shall be consistent with the derogation set out in paragraph 3 of Article 6 such that: (a) the AI system is intended to perform a narrow procedural task; (b) the AI system is intended to improve the result of a previously completed human activity; (c )the AI system is intended to detect decision-making patterns or deviations from prior decision-making patterns and is not meant to replace or influence the previously completed human assessment, without proper human review; or (d) the AI system is intended to perform a preparatory task to an assessment relevant for the purposes of the use cases listed in Annex III. The Software Services shall not be used to perform profiling of natural persons.

12.5. Customer Indemnification. In addition to the indemnities provided for in the Agreement, the Customer shall indemnify, defend, and hold harmless Docebo, its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, actions, or proceedings arising out of or in connection with, and to the extent caused by any violation of section 12.4 (Prohibited Use of the Software Services) above.

13. Agents. This section applies to the use of Agents, where they form part of the “Software Services”, including pre-built agents (also referred to as “system” agents within the Services) and/or Custom Agents (as defined below) which are created and deployed by the Customer, (collectively, “Agents”). Agents execute learning and enablement workflows across the Docebo Services and connected systems.

13.1 Custom Agents. In the event customer creates a custom agent (“Custom Agent”), Docebo expressly disclaims and shall have no liability to the Customer, or any third-party, for any loss or damages resulting from how the Custom Agents execute workflows, connect systems, and perform related activities, unless and to the extent that the same may be solely and directly attributable to Docebo’s actions.

14. Docebo Knowledge

This section applies to the use of Docebo Knowledge (“Knowledge”), which forms part of the “Software Services.” The Parties acknowledge and agree that any information, materials, courses, or related data that is input into Docebo Knowledge is Customer Data.

• Guidance Disclaimer. Docebo Knowledge enables End Users to ask questions and receive AI generated answers derived from Customer Data, and Customer remains solely responsible for all Customer Data published to a collection.
• User Control. The Customer is solely responsible for any integrations, configurations, actions, or outcomes resulting from the use of Docebo Knowledge.

15. Amendments.  Docebo may update the terms of this Addendum at any time and from time to time. Please refer to the last updated date.

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