10 Best Learning Management Systems for Customer Training (reviewed February 2026)
Customer training software plays an important role in today’s client-centric business environment.
As clients become more connected and informed, it’s easier for them than ever before to switch over to the competition if they don’t derive value from your product quickly enough.
This is where customer training software comes in.
This guide explores the benefits and key features of customer training and learning management systems (LMSs), as well as the top ten tools currently available on the market.
We’ll also provide some things to look out for when choosing the right system for your needs.
What is a customer training LMS?
A customer training LMS is a digital tool specifically designed to educate and train customers on the company’s products and services.
It does so through things like product tours and tutorials, use cases, training videos, and other forms of online course modules.
In terms of features and functionalities, customer training LMSs typically include things like tooltips, gamification and interactive elements, self-service knowledge bases, and mobile apps.
These and other features help drive engagement, improve knowledge retention and flexibility, and boost the learning experience.
The goal is to help customers reach their “aha moments” as quickly as possible. These are pivotal moments with emotional impact when a new user realizes the value and potential of a product and why they need it.
By accelerating this process, companies stand a better chance of boosting product-adoption rates, customer retention, satisfaction, and long-term retention.
So, what customer training tools can help you achieve these goals?
10 best customer training LMS platforms in 2026
We’ve put together a top ten list of the best LMSs for customer training.
| Software | Best for | Top feature |
| Docebo | Customer training and onboarding | AI-powered content recommendations |
| TalentLMS | Training an international customer base | Targeted training based on region and language |
| Litmos | Selling customer training | E-commerce portal |
| iSpring Learn | Admin task automation | Automated workflows |
| Absorb LMS | Learner engagement | Personalized learning paths |
| SkyPrep | Automated user management | Self-enrollments and automated notifications |
| Skilljar | Providing certificates upon training completion | Assessment and certification engine |
| LearnUpon LMS | Customer communication | Collaboration features like messaging, chat, forums |
| Trainn | How-to video creation | Video editor |
| Tovuti | Cenralized knowledge | Course Authoring |
Let’s go over each of these tools in more detail.
1. Docebo
Docebo is a cloud-based LMS with customer training and education capabilities. It’s a learning tool offering content creation and course-authoring functions.
Companies can use Docebo to create customized training modules, how-to videos, and microlearning snippets of content known as learning pills. They can also include gamification features like leaderboards and badges and interactive elements like quizzes and assessments.
The tool also includes AI-powered content recommendations to help personalize the learning experience.
It also includes robust analytics and reporting capabilities to help companies keep track of learner progress, measure KPIs, identify bottlenecks, and improve processes.
Docebo integrates with hundreds of third-party apps, including popular customer relationship management (CRM) software like Salesforce and Zendesk.
You can also translate your customer training e-learning content in over 40 languages to reach a wider audience.
G2 Rating
Top Features
- Automated course creation to streamline the content authoring process.
- AI-powered content recommendations for more personalized learning paths.
- Branding and white labeling for a seamless experience across all desktop and mobile platforms.
- Multiple types of learning methodologies and capabilities like mobile, social, multimodal, and blended learning.
- Surveying capabilities for gathering customer feedback.
What Users Like
- “Docebo provides a flexible and intuitive platform that supports a wide range of training needs. We use it for compliance courses, customer product training, and partner/distributor enablement. The ability to publish centrally and make our content visible to separate audiences and deliver personalized learning paths is a major plus. The reporting tools are also helpful for tracking progress and ensuring accountability.” – Verified User in Medical Devices, August 22, 2025
- “Docebo LMS has transformed the way we deliver training! It’s intuitive, flexible, and packed with smart features that make learning engaging and measurable. The customization options, powerful reporting, and responsive support team make it a game-changer for our L&D programs.” – Ashley H., August 15, 2025
What Users Dislike
- “With high customization comes complexity[…] As a smaller organization, we do not have multiple L&D experts where one could manage the LMS and another could focus on content building, training, etc. It does take some time to learn the platform, and sometimes it takes a couple of tries to figure out how it all works.” – Verified User in Transportation/Trucking/Railroad, August 7, 2025
Best suited for
Docebo is best suited for training and onboarding customers through personalized learning paths and automated recommendations.
2. TalentLMS
TalentLMS is a cloud-based LMS with customer and employee training capabilities.
It includes e-learning course creation and management functionalities. Companies can personalize their training content using course templates, gamification, and interactive features.
TalentLMS also lets users host live webinars, track learner progress, and generate custom reports.
G2 Rating
Top Features
- Course Builder with AI-powered content generation through TalentCraft
- Branch functionality for separating different customer groups and partners
- White labeling and customization options for branded learning portals
- Mobile learning support for on-the-go access
- Gamification features including points, achievements, and badges
What Users Like
- I really appreciate how TalentLMS integrates AI, which makes it much easier to tailor the training to my specific needs.” – Valeria G., March 2025
- “TalentCraft, which is the AI helper in content creation is really really nice. Not only for the content but to make your own content look nicer as it gives the ability to create a training webpage style instead of a blank page with only a video, do next, read, do next, etc. It’s more interactive.” – Sabrina P., November 2024
What Users Dislike
- “That some features are still not moved from the legacy version to the new version, like the progress tracking and access to tests and survey, which lead to our team having to move from 1 version to another all day based on what tasks we have to accomplish on it.” – Sabrina P., November 2024
Best suited for
TalentLMS is best suited for educating an international customer base.
3. Litmos
Litmos LMS is a cloud-based customer training solution that focuses on rapid implementation and comprehensive content delivery. The platform enables organizations to launch customer education programs quickly through pre-built courses and streamlined setup processes.
G2 Rating
Top Features
- Course Builder with role-based templates and assessments
- Learning Paths for structured course sequences
- White Labeling for custom branding and personalized URLs
- Content Libraries with pre-built training materials
- Mobile learning support for on-the-go access
What Users Like
- “I use the system every day to support learners and regional managers, continuously looking for ways to meet the organization’s training needs through this product.” – Bryant E., November 2024
- “Litmos is a robust LMS that offers strong functionality paired with excellent customer support. It is well-suited for organisations aiming to confidently scale their learning programmes.” – Kira S., November 2025
What Users Dislike
- “I would say it’s pretty inflexible with reporting. They have a “reporting engine” but i say creating any custom report gives me a headache, and most of the time, after i download the report as a CSV, I have to spend time further revising the report in CSV format.” – Verified User in Security and Investigations, October 2025
Best suited for
Litmos is best for companies that want to sell their training courses via an e-commerce portal.
4. iSpring Learn
iSpring LMS is a customer education platform that combines learning management system functionality with integrated content authoring tools. The platform enables organizations to quickly convert PowerPoint presentations into interactive courses while managing comprehensive customer training programs.
G2 Rating
Top Features
- Content authoring through iSpring Suite for converting presentations into interactive courses
- Course catalog functionality for organizing customer training programs
- Assessment and quiz capabilities with various question types
- Branded learning portal options for white-labeling
- Progress tracking and certification management
What Users Like
- “Complete set of functions to build LMS. Easy to implement without extensive external support and eqsy to use for administrators. Knowledge base can easily be built and replaces all other previous places where information in the company is collected. Greate customer onboarding and support.” – Verified User in Manufacturing, January 2026
- “You can upload courses, assign training, track completion, and generate reports without needing technical knowledge or ongoing admin overhead.” – Peter D, December 2025.
What Users Dislike
- “You really do need to have a training meeting with their IT team in order to be able to fully use the platform. I tried to set up groups and teams on my own and it became pretty messy since I didn’t really know what I was doing. There are videos you can watch (which I did) but it was hard to fully understand.” – Tamar G., June 2025
Best suited for
iSpring Learn is best suited for companies wanting to automate many of the repetitive tasks associated with customer training.
5. Absorb LMS
Absorb LMS is an LMS with customer training features and a focus on creating brand advocacy.
The tool uses artificial intelligence to make content recommendations for better learning experiences. It also includes built-in reporting to provide insights into learner behavior and training content effectiveness.
Absorb LMS has mobile learning capabilities with offline access, branding, and white labeling.
G2 Rating
Top Features
- Built-in course authoring tool for easy content creation.
- AI-powered content recommendations to guide customers to the best modules that address their skill gaps.
- Multi-language support for reaching an international customer base.
- Mobile app for increased customer learning flexibility.
- SCORM-compliance to support interactive elements like quizzes, assessments, and other training modules.
What Users Like
- “The system is easy to use. If I can’t figure something out by just trying, the help articles on the support site provide the information.” – Cassie D., December 2025
- “The interface is clean and customizable, which makes it easy to organize content and track learner progress.” –Candace R., April 2025
What Users Dislike
- “The flexibility when it comes to the customization of admin and manager roles is quiet limited. ” – Verified User in Machinery, July 2025
Best suited for
Absorb LMS is best suited for engaging learners with personalized training experiences.
6. SkyPrep
SkyPrep is an LMS with content-creation and progress-tracking capabilities.
The tool provides easy access to training courses through its intuitive designs and gamification features. It also automates many administrative tasks, reducing the incidence of human error and duplicate data entries.
SkyPrep lets you create separate portals for different learner segments based on clients, brands, or branches. It also includes built-in reporting for gathering actionable insights.
G2 Rating
Top Features
- Course authoring tools with interactive elements, quizzes, and multimedia support
- Gamification features include badges, leaderboards, and progress tracking
- White-labeling for custom branding and personalized URLs
- E-commerce to sell courses and manage subscriptions
- AI-powered content creation tools, including text-to-speech and text generation
What Users Like
- “I find SkyPrep incredibly user-friendly, which greatly simplifies the process of navigating and interacting with the platform for staff and trainers.” – Cody P., November 2025
- “I really like how SkyPrep organizes and stores all our content in one place. It’s great that we can deploy it directly to our external customers through our software, integration is key for us” – Marcus H., February 2026
What Users Dislike
- “The downside of using SkyPrep would be the sometimes awkward nature of the interface when it comes to the courses we put together. Finding a way to reduce the time it takes to create a full course would make the platform even more efficient and powerful.” – L. Michael S., November. 2025
Best suited for
SkyPrep is best for eliminating duplicate entries and human error through its automated user management.
7. Skilljar
Skilljar by Gainsight is a cloud-based LMS with a special emphasis on external training, such as channel partners and customers.
You can create custom learning paths based on use cases, roles, and specific skills. Course modules can include different types of content formats like video, PDFs, audio, SCORM content, live lessons, and more.
The platform also provides certifications for customers, who then can add them to their LinkedIn profiles.
G2 Rating
Top Features
- Course Builder with role-based templates and assessments
- Learning Paths for guided progression
- Certification engine with proctored exam support
- E-commerce capabilities for paid training programs
- White-labeling and multilingual support
What Users Like
- “I love the analytics feature of Skilljar by Gainsight. It’s very simple to use, not just for us but for our customers too.” – Vivek G., January 2026
- “The primary upsides of using Skilljar by Gainsight as a customer education platform include its strong focus on customer and partner training, seamless integration with business systems like Salesforce” – Tommy C., January 2026
What Users Dislike
- “I find the reporting capabilities of Skilljar by Gainsight to be limited. The basic features like who completed what and scores are available, but when I want to dig deeper or build custom reports, I hit a roadblock. This restriction necessitates exporting data to Excel, which is time-consuming. Additionally, the certification setup process was a bit complicated, despite the overall setup being straightforward.” – Angel M., November 2025
Best suited for
Skilljar is best for providing customers with certifications upon completion.
8. LearnUpon LMS
LearnUpon LMS is a cloud-based LMS with customer training capabilities. It can generate personalized learning paths and specific portals based on the target audience’s needs.
The LMS can also track learner progress, gather customer feedback, and include gamification elements in the course material.
LearnUpon LMS offers collaboration tools like instant messaging, chat rooms, and forums and has a mobile app for iOS and Android.
G2 Rating
Top Features
- Online and offline mobile access for better access and training flexibility.
- SCORM and xAPI-compatible for various types of e-learning content.
- Customizable certifications upon training course completion.
- Collaboration tools for enhanced customer communication.
- Learning paths for higher engagement and knowledge retention.
What Users Like
- “I really appreciate how user-friendly and organized LearnUpon LMS is, which makes it easy to manage enrollments, pull reports, update courses, and support staff without a steep learning curve. ” – Michael C., February 2026
- “We like that LearnUpon LMS provides one central location for learning resources and development, making it easy to follow.” – Troy C., February 2026
What Users Dislike
- “Features change in ways that disrupt the way we do things and don’t seem to benefit our use case. There are little things like course connection when copying courses in the LMS, which makes us have to use two portals to disconnect the courses.” – Verified User in Health, Wellness and Fitness, February 2026
Best suited for
LearnUpon LMS is best suited for keeping in contact with customers through its communication tools.
9. Trainn
Trainn is a cloud-based customer education tool with a special emphasis on creating product walk-throughs and how-to videos.
Companies can use Trainn’s Chrome extension for screen and webcam recording.
Instructional designers can further customize the recordings by adding custom backgrounds, music, voice-overs, slides, zoom-ins, and annotations. They can also include the brand logo in the how-to videos.
Trainn includes an analytics dashboard to gain insights into content performance or highlight where customers may need additional help.
G2 Rating
Top Features
- Screen and webcam video recording capabilities.
- Video editor to create engaging how-to videos and product walk-throughs.
- Video hosting capabilities to deliver content to customers.
- Quiz creator for assessing learner knowledge and certification upon completion.
- Analytics capabilities to track performance and uncover bottlenecks.
What Users Like
- “Ease of use, simple process of sharing a screen and recording. Like the annotations and adding music.” – Gareth M., February 2026
- “Trainn offers a very intuitive interface for both administrators and learners. The dashboard is clean, and navigating through courses and modules is straightforward.” – Wayne B., July 2025
What Users Dislike
- “The software has been a big buggy in some places. There also are some things that I have to do repeatedly, such as uploading the same background image for every new tutorial, since there’s no option to save.” – Alex S., February 2026
- “They don’t have a mobile application yet to capture videos on mobile and put them into their system, so you have to record on your mobile, then upload the video and cut it up yourself.” – Verified User in Computer Software, September 2025
Best suited for
Trainn is best suited for creating how-to videos and product walk-throughs.
10. Tovuti
Tovuti LMS is a comprehensive learning management system that provides built-in course authoring tools, gamification features, and white-label branding options. The platform serves as a customer training solution for organizations looking to educate customers, partners, and internal teams through a single, integrated system.
G2 Rating
Top Features
- Course authoring with built-in content creation tools and assessments
- Gamification elements including badges, points, leaderboards, and certifications
- E-commerce capabilities for course monetization and subscriptions
- White-label branding with custom domains and personalized interfaces
- Live training and webinar functionality with interactive collaboration tools
What Users Like
- “It’s a simplified platform that lets you use your own branding. Customer support is very responsive and there are many forums and educational material to assist the admins.” – Nada A., January 2026
- “Creating content is straightforward, and there are many useful features available. Adding multiple users at once is both fast and simple, with options to tailor the fields to fit the needs of your organization.” – Ben B., November 2025
What Users Dislike
- “Reporting and analytics can be a bit difficult or incomplete. I wish there were more reporting options available.” – Jared E., December 2025
Best suited for
Northpass is best suited for providing centralized customer training.
Benefits of using a customer training learning management system
Just as there are many benefits of customer education, using customer training LMSs also has its fair share.
Here are four main benefits that these platforms have to offer.
Decreased customer churn rate
Customer churn often happens when a client isn’t satisfied with the product or service and starts looking elsewhere.
This can happen for a number of reasons. It could be because they didn’t derive enough value from your product or they feel the product doesn’t meet their exact needs and requirements.
In many cases, however, it’s because they don’t know how to use the product to its full potential. Whenever these things happen, customers begin to churn.
Proper customer training with an effective LMS can reduce customer churn. These tools help learners know how to use and derive the most value from your product to meet their needs.
Better customer onboarding process
An inefficient onboarding process is also among the main reasons why customers churn.
Professional training solutions can streamline the customer onboarding process, boost ROI, and save businesses tons of resources in training costs.
When, for example, the software company PowerDMS partnered up with Docebo for their customer training needs, they decreased their customer onboarding time by 30 percent, increased their ROI by 119 percent, and saved $150k in training costs.
Customer education tools also have the potential to improve the customer experience with the product from the first day they start using it.
This gives clients the necessary confidence to pick up the product and introduce it into their daily processes as quickly as possible.
Increased customer satisfaction
The right training and LMS can also help boost customer satisfaction with your product or service.
Without a good customer training program and the right LMS to boot, customer engagement and product satisfaction are hard to track and influence.
The right online training tools and learning programs can tip the scales in favor of a better overall user experience.
Improved product adoption
A great initial experience with the product will greatly improve the chances that customers will pick up and use the product long-term.
By helping them reach their “aha moment” as quickly as possible and by helping them derive maximum value from the product, they are far less likely to abandon it in the foreseeable future.
So, what are the customer training LMS features and functionalities that you should be looking for?
Key features to look for in a customer training LMS
LMS features come in various shapes and sizes, depending on the specific use cases they’re designed for.
When it comes to customer training, in particular, these are among the most important features to consider.
Analytics and insights
Keeping track of relevant customer satisfaction and onboarding metrics like retention, churn, or time-to-value can provide you with valuable insights into how your training programs are doing.
You’ll get a better understanding of the impact in terms of product usage or where your customers are struggling.
LMSs with robust analytics and reporting capabilities can help you identify areas for improvement.
They can also help you make more informed decisions toward greater customer success.
Content creation
You’ll also want a tool that lets you design, create, and manage e-learning content and training courses that fit the needs of your customers and those of your training program.
The tools should let you generate content in different formats, such as video, audio, or SCORM-compliant files.
Preferably, the learning platform should also easily translate your training materials into different languages to help you reach a wider audience.
Gamification
The best LMS platforms for customer training also include gamification elements as part of their course authoring. These elements include things like leaderboards, badges, points, certificates, and other rewards.
Gamification features play an important role in boosting learner engagement with the course material, motivation, and completion rates.
For example, when LinkedIn introduced a simple gamification element like a progress bar, it was able to increase the rate of full user profile completion by 55 percent.
Surveys
Feedback plays an important role in the overall success of your customer training programs. Listening to what customers say at every stage of the onboarding and training process is crucial. It lets you optimize your methodologies over time.
LMSs with built-in survey capabilities, like Docebo Learning Impact, help you gather customer feedback and provide better training experiences and customer support.
How to choose the best customer training LMS for your company
Aside from the key features mentioned above, you should also consider several important functionalities that your customer training platform should include.
These functionalities help to further facilitate online learning, increase flexibility, and positively influence the business impact of the customer training program.
Integrations
Customer training shouldn’t happen in a vacuum or be isolated from other business processes directly related to customer interactions.
You want an LMS capable of integrating with other third-party applications in your tech stack that help provide a more comprehensive picture of what’s happening.
With Docebo, you can integrate with over 400 third-party tools for web conferencing, analytics, sales, marketing, e-commerce, CRM, and more.
These include popular tools like Zendesk, Salesforce, Oracle, Zoom, Slack, and HubSpot.
All of these integrations help create a more efficient and accessible customer training environment.
Security
Security is a major aspect of concern, particularly when dealing with sensitive customer data. You want to rest assured and set your customers’ minds at ease that their information won’t end up in unauthorized hands.
Security features like single sign-on (SSO), multi-factor authentication, and firewalls are a must for any professional LMS.
A secure software system like Docebo is also ISO-certified, complies with all relevant security standards, and maintains an information security management system (ISMS).
Clean user interface
No matter how well-implemented or effective your customer education may be, it will be hard to get customers to engage if the training platform’s user interface (UI) is outdated and hard to navigate.
You want a platform that has user-friendly and intuitive dashboards. In a sense, the training tool should reflect the simplicity of using your product.
Mobile learning options
The majority of B2C and B2B customers nowadays rely on their mobile devices to shop, conduct business, entertain themselves, and even learn.
Therefore, you want a customer training system with mobile learning capabilities. You shouldn’t limit customer access to your training content solely to desktop devices.
Docebo includes a branded and white-labeled mobile app available on iOS and Android, as well as the possibility to create multiple customized mobile apps for different audiences.
These help increase learner flexibility and product adoption by providing a continuous learning experience right at the user’s fingertips.
Custom learning paths
You should also factor in that customers differ in terms of experience, preferences, and learning styles.
This means that what works for one person may not work equally as well for another.
Professional LMSs like Docebo have the functionality to make course content recommendations suited to each learner segment based on existing skill gaps.
Personalized learning paths are generally better than generic courses at improving engagement with the course material, knowledge retention, course completion, and product adoption.
Now over to you
Customer training LMSs are essential tools in educating and empowering your customer base on how to make the most use of your product.
Through their features and functionalities, these systems offer engaging and easily accessible training programs able to bridge knowledge gaps and drive customer success.
Schedule a demo with Docebo today and see how it can help you foster better customer relationships, enhance brand loyalty, and deliver growth.