CAREERS

The Escalation Manager is a new position with Docebo and we are looking for a candidate who will be excited about owning the responsibility of offering outstanding customer service to our clients. As part of the Product organization, the EM works closely with Docebo’s Product, Support, Professional Services, Customer Experience, and Sales teams. Externally, the EM works closely with customers, owning the coordination and triaging of critical issues resolution. The EM provides timely and accurate updates regarding these issues externally while reporting the status of the customer relationship to senior management.

The EM will report to the SVP of Product and Services in order to ensure the complete execution of their vision, supporting the decision-making process by providing insightful data.

The role’s primary responsibility is to support our customers in resolving critical issues that they have with the Docebo platform in order to implement their use cases with high satisfaction.

Role Responsibilities: 

DEPARTMENT: Product

REPORTS TO:  SVP of Product

LOCATION: Athens, GA (US) - (Open to remote)

• Develop and maintain a prioritized Issue List and Action Plan to drive resolution to critical issues.
• Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues.
• Coordinate resources throughout Product, Support, Professional Services, and Customer Experience organizations to address the Action Plan for assigned accounts.
• Educate and promote best practices for leveraging Functional and Technical Support with customers.
• Report to senior management together with the Customer Experience organization to provide insight into the current state of the customer relationship with escalated accounts.

Role Requirements:

• Ideal candidates will have at least 3 years of experience in Escalation Management, Customer Relationship, and/or Account Management for SaaS solutions, plus one or more of the following areas:
  • Functional and Technical Support services delivery
  • Technical Sales Support
• Experience in HCM/Talent Management/Learning Management solutions is a plus. 
• Ability to establish and maintain strong relationships with a variety of internal and external roles, from technical contributors to senior management.
• Excellent written and verbal communication skills.
• Strong negotiation and objection handling skills.
• Track record of success in effectively managing crisis situations.
• Strengths in managing customer expectations clearly, concisely, and in summary format.
• Highly skilled in effectively identifying and managing a list of issues from inception to resolution. Very organized. 
• Understanding of cross-functional relationships and processes critical to driving issue resolution.
• Amazing ability to effectively lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.
• Relevant Bachelor’s degree; preference for computer science or related degrees / MBA.
• Domestic and International travel as needed, up to 30%. 
• Language: English is required;  1 or more languages at business proficiency level is a plus. 

The Head of Client Onboarding directs and coordinates functional and technical Onboarding activities for net new clients as well as functional and technical consulting post Go-Live of the Docebo platform. 

The Head of Onboarding services will report to the Head of Global Professional Services in order to ensure the complete execution of his/her vision and support his/her decision-making process by providing insightful data.

The role’s primary responsibility is to drive our customers through their onboarding in Docebo's platform, supporting the configuration of the Learning Suite so that it can cover the clients’ use cases.

DEPARTMENT: Professional Services (PS)

REPORTS TO:  Head of Global Professional Services

LOCATION: Athens, GA (US) OR Remote

Role Responsibilities: 

• OKR's: Continue to define, build and deploy operational framework, metrics, and OKRs to ensure full alignment with the Head of Global Professional Services and the Executive team, enabling them to build data-driven strategies through insightful reports.
• Onboarding team
  • Coordinate a global team of incredible professionals based in NA and EMEA.
  • Increasing the productivity of the team, optimizing processes, and workflows.
• Onboarding activities
  • Support the enhancement of the onboarding methodology aimed at improving the effectiveness of the learning suite inside the client organization and increasing the level of customer satisfaction and user adoption.
  • Define new onboarding services based on the learning suite evolution.
  • Provide estimation of custom onboarding packages for clients not fitting the standard service packages offered.
  • Define/enhance together with the Customer Success leaders the handoff process from the Professional Services resource to the Customer Success Manager (CSM) 
• Post Go-Live support
  • Define standard and tailor-made services to support the client after the GO-LIVE to optimize the learning suite configuration based on client end-users feedback and changes in the client use cases.
  • Work closely with the Customer Success leaders to have onboarding and Customer Success teams working together to make the client successful in using the learning suite.

Build and Lead a World-class Team:

Work closely with the HR team to:

• Supervise the recruiting of experienced leaders and employees for each functional role and attract high potential individual contributors to the team.
• Continue to evolve the onboarding process for new team members, fostering collaboration within teams across the customer lifecycle.
• Encourage continuous learning within the team, managing a strong Onboarding Enablement program.
• Continuous coaching, mentoring, and development of current and future Onboarding organization management teams

Role Requirements:

• 7+ years of experience in Professional Services supporting SaaS businesses preferred.
• 3+ years as Head of Onboarding Services is a plus.
• Ability to manage influence through persuasion, negotiation, and consensus-building.
• Passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models.
• Strong empathy for customers with the ability to push back.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• An enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.
• Ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Relevant Bachelor’s degree; preference for computer science or related degrees / MBA.
• Domestic and International travel as needed, up to 30%.

The Head of Value Added Services will be responsible for partnering with the Product and Professional Services Leadership team to execute on the company vision of ramping-up our professional services offering and engaging with our customers to deliver an extended portfolio of Value Added Services. 

This role, which can be remote, will report to the Head of Professional Services to ensure the complete execution of our services strategy and serve as a strategic contributor for the SVP of Product.

Our ideal candidate is an expert in service design and delivery of technology platforms with a strong preference in eLearning or talent management solutions. You must also have an entrepreneurial spirit and be able to partner with multiple stakeholders in Docebo as we build and deliver a new offering to both current and prospective customers. The Value Added Services team is a new, critical business unit for Docebo and the Head of VAS will ultimately be responsible for the unit’s oversight and success.

REPORTS TO:  Global Head of Professional Services

LOCATION: Athens, GA (US) (Open to remote)

Role Responsibilities: 

Own and contribute to our Value Added Services Strategic Plan

• Manage the internal startup of our extended professional services group, building it as a key component of the journey and value proposition to both current and upcoming customers.
• Define the Service offering and detailed value proposition; outlining the Service Blueprints and Service Roadmap, including specification and success metrics. 
• Work cross-functionally with the Revenue and Finance leadership teams in order to define the pricing strategy and model while managing the team's P&L and results.

Execute Value Added Services launch and continued Operations

• Coordinate the delivery of the Services; organizing and prioritizing processes and resources.
• Collaborate with multiple internal and external stakeholders; creating effective communication processes and rituals:
  • Internally with the Sales & Marketing, Customer Success, Solution Deployment, Customer Support, and Product organizations to help build out collaterals and commercial strategy and services based on our product(s) capabilities.
  • Externally with our extended partner network by enabling them to provide services on their own or by outsourcing additional services to them.  
  • Externally, by being a customer champion and analyzing the customers’ needs and areas of interest in order to grow the Value Added services portfolio.
• Manage the services delivery and customer satisfaction by coordinating and leading a globally distributed team of highly talented professionals. 
• Monitor the teams’ productivity in order to optimize processes and workflows.
• Work closely with HR to supervise the recruiting of high-potential individuals (internal and external candidates) for each functional role and build an onboarding process for new team members. 
• Implement an organization that encourages professional development and career progression within the team.
• Catch business opportunities working in partnership with internal teams like Sales and Customer Success, Solution Deployment, Customer Support, and Product teams.

Role competencies and requirements:

• Ability to inspire group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Passion for defining and implementing services that affect customer success and augment usage and retention.
• Passion for owning the business unit’s economic sustainability, revenue, and growth with a deep understanding of value drivers in recurring revenue business models.
• Experience in managing teams remotely located in different countries.
• An enthusiastic, creative leadership style with a demonstrated desire for continuous learning and the ability to inspire others.
• Ability to make timely decisions and manage priorities with an analytical and process-oriented mindset.
• Strong empathy for customers with the ability to build solid relationships.
• Excellent communication and presentation skills.
• 7+ years of experience in Professional Services with 3+ years of operational leadership experience, managing multidisciplinary, global, and remote teams.
• Experience working for B2B SaaS companies preferred.
• E-learning or HCM industry experience preferred.
• Domestic and International travel as needed, up to 20%, including being in the Athens office several days a month.

Why Outbound? 

Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Manager, Outbound Business Development

Location: Athens, GA (not a remote position)

You will:

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
• Quickly research and strategize an approach to create interest and engage.
• Profile potential prospects via predetermined criteria.
• Secure and schedule meetings and demos adopting all tools available to you.
• Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
• Record all activities in our CRM.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Clear writer and a creative thinker - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Good listening attitude.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• Run through a brick wall level of drive, passion, and desire for results.
• 1+ year in a fast growing startup environment is a plus

As a Sales Trainer, you will provide training, internal support, resources, and guidance for Docebo’s global sales team. This includes implementing and managing innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

This role requires an individual who is able to work in a team environment, be self-motivated, and is extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA (Remote optional)

Reports to: Sales Enablement Manager

You will:

• Partner with sales teams to understand the most critical needs and build programs and content to meet their needs.
• Support the sales enablement strategy and project management activities of innovative and digital field training.
• Deliver and facilitate select training programs in strong partnership with the field managers as well as external vendors to ensure the best class, modern and engaging training experience across all KPIs. 
• Work with sales leaders to support the day-to-day training management of the sales organization, enabling sales leaders to spend more time on customer-facing activities.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization.
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 

You have:

• 2+ years experience of Sales Enablement and/or corporate training
• Previous experience in a sales role preferred.
• Experience selling complex deals or training salespersons in the SaaS, e-learning, or similar space.
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams.
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting.
• Proven experience in demos and leveraging creative tactics and programs. 
• Strong business acumen and communication skills.
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business.
• Ability to exercise discretion, decisiveness, and independent judgment on business and training matters.
• Fluent in English.

Title: Salesforce Administrator 

Reports to: Senior, Sales Operations Manager

Location: Toronto, Canada/ Athens, Georgia (Open to remote) 

We are new to Salesforce - but you are not! We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. Your experience with the Salesforce platform means you have a deep understanding of the configuration as well as know when to bring in a developer to extend features to support the business needs. We know you are analytical and will enjoy digging into the business needs and requirements and seamlessly translate them into Salesforce solutions. 

You will be responsible for:

Business Analysis

• Work closely with departments including sales, professional services, customer service, and IT to implement new features, functionalities, and processes.
• Work with business users to document a business process, problems, gather requirements for enhancements.
• Translate business requirements into logical technical designs; define technical solutions in Salesforce.cin to support business work processes.
• Create, maintain detailed documentation for technical designs, project plans, deployments and training documents.
• Design test plans and manage the execution of plans, documentation failures for developers and others to correct. Drive resolution of all issues that come up during the development phase. 
• Communicate project status to key stakeholders throughout the entire development process.
• Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports, etc. 

Design/Build

• Design, develop, and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, approval processes, process builders, etc. 
• Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation; create and manage any complex workflow rules, data validation, and triggers.
• Assist with testing/QA.
• Build customized solutions in Salesforce.com and associated systems that support business requirements and processes.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Work with developers to provide direction where advanced solutions are required (e.g., Apex classes, triggers, VisualForce).

Maintain/ Administer

• Provide day to day SFDC platform and user support; Manage users, profiles and roles, customization of objects, fields, record types, page layouts, validations.
• Ensure proper security models are in place and maintained for data access.
• Maintain and improve upon SFDC integrations with both internal and third-party systems.
• Assist with managing Report/Dashboard structure.
• Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators; help troubleshoot, investigate, and implement solutions to identified issues.
• Ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality. Perform mass uploads and updates of data as required. Assist with monitoring data quality.
• Work within sandbox environments and follow a release schedule, to maintain system integrity.
• Help with regression testing during Salesforce releases.
• Assist with Technical documentation.

Minimum Qualifications:

• Bachelors degree
• 3+ years experience as an SFDC Admin
• Technical experience with Salesforce CPQ
• Certified Salesforce Administrator, Advanced Administrator
• Experience with Marketing Automation Tools (Hubspot, Outreach, etc,)
• Skilled in Workflow, Approval Process, Process Builder, Visual Workflow, 
• Experience with Lightning UI
• Strong understanding of Salesforce.com best practices and functionality 
• Strong communication and logical thinker
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work and travel with no restrictions within and outside the United States.

Preferred Qualifications:

• Certified CPQ Specialist, Salesforce Sales Cloud or Service Cloud Consultant preferred
• Experience with Hubspot, Outreach, HTML preferred 
• Experience within a SaaS environment

We are looking for a Salesforce Developer who will play a key role in maximizing the efficacy of Salesforce within our Docebo ERP. You will be responsible for implementing design, development, testing, and implementation of internal customizations, applications, extensions, and integrations. You will report directly to Sales and Marketing Solution Architect and collaborate with Executives, marketing, and sales teams to translate business needs into effective and scalable products within the Docebo Salesforce. Your contributions will directly impact the growth and future of Docebo in terms of the decision-making process.

Location: Athens, GA, USA or Toronto, Ontario, Canada (Remote optional)

You will:

• Develop, configure, code, test, and debug the integration of Salesforce within Docebo ERP.
• Have a clear ability to comprehend from a “big picture” down to the details of what can and cannot be done including understanding downstream ramifications and results.
• Design workarounds to meet Docebo business requirements.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Establish requirements working closely with internal stakeholders, developing user stories and storing into JIRA to manage sprints.
• Manage all Salesforce architecture, support, and maintenance activities;
• Follow agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications.

You Have:

• Excellent knowledge of Salesforce
• Experience with APEX, Lightning, AppExchange, Canvas, Javascript.
• Experience with installing and customizing packages from AppExchange. Knowledge of CPQ module is strongly preferred.
• Excellent communication and interpersonal skills 
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality.
• Good organizational skills and the ability to prioritize tasks effectively.
• Reliable, tolerant, and determined.
• Good team player.
• Good eye for detail.

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset.

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family.

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.

Location: Athens, GA (Open to remote)

Reports to: Sales Manager, NA

Your Qualifications:

• Consultative selling experience
• Prospecting skills
• Strong communication skills
• Has a competitive spirit
• Can collaborate and influence in a “win as a team” environment
• Coachable
• Has a drive for results
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution.
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business.
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate.

You have:

• Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Experience with Salesforce (or other CRMS's), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually).
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.

The role sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.

Solution Deployment Manager leverage skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.

Reports to: Global Head of Implementation

Location: Athens, GA (Not a remote position)

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;

You have:

• A strong desire to become a Docebo product expert.
• Experience in an IT Project Manager role or in IT service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.
• Experience working with support, QA, and product teams to resolve customer issues.
• BA/BS or equivalent experience;
• English Fluency (both written and spoken)

Essential Requirements

• Experience in E-Learning / Learning Management industry is preferred;
• General knowledge of programming languages and specific experience with REST Webservices.
• Flexibility to travel if required

Desirable Requirements

• Bilingual in English and Spanish (NA Office Only)

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

The role is responsible for managing the daily activities of the Architecture Team and organizing the roadmap following the principles of the SCRUM methodology. The role will be responsible for supporting business and product development processes and working closely with the Head of Software Development & Architecture.

Reports to: Head of Software Development & Architecture

Location: Biassono, Italy

You Will: 

• Be responsible for assuring the quality of the product following agreed quality assurance standards
• Leading the correct epic and user story refinement and relative acceptance criteria
• Be responsible for the adoption of all the best practises and rules shared by the Communities of Practice
• Responsible for the project documentation
• User Story splitting, definition of low-level/more granular User Stories. It includes more granular ACs' titles (Scenarios)
• Bug lifecycle management
• Definition of the Sprint Goal
• Protecting the completion of the Sprint Goal and the success of the Sprint
• Impediments resolution
• Own total service performance, managing communications when conflicts and  impediment occur, and leading retrospectives to resolve and mitigate further conflicts and impediments
• Fostering SCRUM methodology adoption

You Have:

• Minimum of 2 years of equivalent position
• Understanding product development life cycle; Understanding of SDLC including quality assurance, change management and release processes
• Ability to work in an Agile/Scrum environment
• Knowledge of Javascript (NodeJS), Python, Bash scripting
• Familiarity with Docker, *nix OS (Linux Debian/Ubuntu)
• Proven planning and prioritising skills in order to deliver to deadlines
• Exceptional analytical and problem-solving skills
• Ability to communicate complex technical concepts
• Excellent command of the English language and the ability to present and defend your ideas to other key stakeholders both verbally and in writing
• Ability to manage upwards, influencing senior leaders 
• Ability to review processes and drive change through continuous improvement

Nice to have:

• BA/BS in Computer Science or a related technical field or equivalent practical experience
• Knowledge of Amazon AWS and DevOps principles
• Previous experience in E-learning industry and/or SaaS development environment

As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will: 

• Develop the main Docebo LMS products in a service-oriented environment, using PHP7 and NodeJs + MySQL as the main code base.
• Meet challenging deadlines;
• Follow project development and manage practical activities and tasks related to the project's implementation;
• Work in an Agile, Scrum international team with other backend and frontend development.

You have:

• Demonstrated strong knowledge of PHP 5.6+ or Node JS and MySQL. A portfolio attached to the curricula, codeplex or github link;
• 3+ years experience in a similar development position;
• Experience in enterprise-level projects;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps;
• Ability to guide technical discussions with both technical and non-technical audiences;
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more;
• Strong attention to detail and astute diagnostic skills;
• Ability to look at your development within a product use case and measure quality upon it;
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• General knowledge of HTML5, SASS, Angular 2+, Redux;
• Experience in a Cloud or SaaS development environment;
• Bachelor's degree in Computer Science;
• Previous as a programmer analyst.

The Docebo Learning Analytics team is looking for an exceptional Data Engineer who is passionate about data and the insights that large amounts of data can provide, who thinks/acts globally, and who has the ability to contribute to major novel innovations in the industry. The role will focus on working with a team of data engineers, business and tech-savvy professionals to ingest large amounts of structured and unstructured datasets and work with stakeholders to drive business decisions based on these datasets.

The ideal candidate will possess a data engineering background that enables him/her to think strategically and add value to the customer experience. He/She will experience a wide range of problem-solving situations, requiring extensive use of data collection and analysis techniques.

Reports to: Learning Analytics Business Product Owner

Location: Biassono 

You Will:

• Develop and improve the current data architecture using AWS Redshift, AWS S3, AWS Glue, and Hadoop/EMR.
• Improve upon the data models, ETL jobs, and alarming to maintain data integrity and data availability.
• Stay up-to-date with advances in data persistence and big data.
  
  

Basic Qualifications:

• Bachelor’s degree in Computer Science or related field
• 2+ years relevant database and/or software engineering experience
• Experience with MySQL, Redshift/other MPP DBs Experience dealing with a large dataset

Preferred Qualifications:

• Experience with ETL, data modeling and big data architectures
• Experience with Big Data solutions: AWS EMR, Hadoop, Spark, Pig/Hive or similar frameworks
• AWS experience

As a Front End Developer, the candidate will be highly dedicated to evolve the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will:

• Develop the main Docebo LMS products in a service-oriented environment, Angular 7, HTML5, SASS as a main code base using REST APIs to retrieve data from the Backend.
• Meet challenging deadlines.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Help the developers in the team growth their abilities in their positions
• Be a part of an Agile, Scrum international team with other Backend and Front End developers.

You Have:

• Demonstrated strong knowledge of HTML5, SASS, Angular 7 (or equivalent Front End framework), Redux. A portfolio attached to the curricula, codeplex, github link or a website link.
• Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience in enterprise-level projects.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more.
• Strong attention to detail and astute diagnostic skills.
• Ability to look at your development within a product use case and measure quality upon it.
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• Experience in a Cloud or SaaS development environment.
• Bachelor's degree in Computer Science
• Previous as a programmer analyst.

Job Summary

This role is responsible for evolving Docebo LMS Product within the deadline, and following department guidelines. Reporting on progress and developments directly to the relevant Product Owner.

You will

• Develop the main Docebo LMS products 
• Follow project development and manage practical activities and tasks related to the project's implementation
• Be a part of an Agile, Scrum international team with other backend and frontend development

You have: 

Frontend

• Demonstrated strong knowledge of HTML5, SASS, javascript/ECMA, Angular 2+ (or equivalent frontend framework), Redux. Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience using REST APIs to retrieve data from the backend
• A portfolio attached to the curricula, codeplex, github link or a website link.

Backend

• Strong knowledge of handwritten Node.JS, Typescript and Javascript OR PHP
• Familiarity with MVC frameworks;
• Experience developing RESTful APIs;
• Experience with SQL and/or NoSQL databases (ex. MySql, Mongo, DynamoDB) 
  

Nice to have: 

• Commercial experience with Angular2
• Excellent communication and interpersonal skills 
• Passion for creating great user experience
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organisational skills and an ability to prioritise tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

We are looking for a Salesforce Developer who will play a key role in maximizing the efficacy of Salesforce within Docebo ERP. You will be responsible for implementing design, development, testing and implementation of internal customizations, applications, extensions and integrations. You will report directly to Sales and Marketing Solution Architect and collaborate with Executives, Marketing and Sales teams to translate business needs into effective and scalable products within the Docebo Salesforce. Your contributions will directly impact the growth and future of Docebo in terms of the decision-making process.

Location: Biassono

Reports to: Sales and Marketing Solution Architect

You will

• Develop, configure, code, test and debug the integration of Salesforce within Docebo ERP
• Have a clear ability to comprehend from a “big picture” down to the details of what can and cannot be done including understanding downstream ramifications and results;
• Design workarounds to meet Docebo business requirements
• Follow project development and manage practical activities and tasks related to the project's implementation
• Establish requirements working closely with internal stakeholders, developing user stories and storing into JIRA to manage sprints;
• Manage all Salesforce administrative, architecture, support and maintenance activities;
• Follow agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications

You have

• Good knowledge of Salesforce
• Experience with APEX, Lightning, AppExchange, Canvas, Javascript
• Experience with installing and customizing packages from AppExchange. Knowledge of CPQ module is strongly preferred.
• Excellent communication and interpersonal skills
• Fluency in English
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organizational skills and an ability to prioritize tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

As Software Quality Controller, you will support Docebo in quality assurance of software development and deployment. This also includes to make sure that product tests are managed and corrective actions are held appropriately.

Location: Biassono, Italy

Reports to: Head of Quality Assurance

You will:

• Analyze software and systems to avert risk and prevent issues;
• Research Bugs and issues within a product before it gets deployed to everyday users;
• Perform stress testing,  performance testing, functional testing and scalability testing;
• Test in different environments including web and mobile;
• Review documentation and its analysis;
• Provide feedback to software development teams;

You have:

• Demonstrate  knowledge of PHP, MySQL, CSS, Javascript, HTML;
• Excellent problem solving attitude;
• Strong attention to detail and astute diagnostic skills;
• Basic knowledge of UI design;
• Fluent in English;
• Strong interest for Information Technology;

Nice to have:

• Bachelor’s degree in Computer Science.

As BI Solution Architect, you will manage Docebo internal business processes and identify reporting opportunities to improve BI internal management systems adopted.The candidate will define and manage the internal KPIs and reporting tools to meet Docebo needs. 

The candidate will understand the leaders’ needs and challenges, define a development roadmap that aligns with company objectives for internal reporting purposes. 

Location: Biassono

Report to: Head of IT.

You will: 

• Design and deploy dashboards, analytical reports, and metrics tailored to track trends and justify future business initiatives 
• Partner with key stakeholders to understand goals and key performance indicators
• Participate in cross-functional project teams and initiatives, to design and deploy business intelligence solutions 
• Provide insights by understanding business needs and comparing to trends in data Clarify data inconsistencies and offer technical assistance/expertise as necessary 

• Convert Business requirements into User Stories for a team of BI analysts/developers.
• Define project scope, goals and deliverables

You have:

• Prior experience in the same role;
• Experience on understanding business processes and recognizing the proper metrics to evaluate efficiency in any department.
• Ability to expose clearly to internal/external stakeholders' results of work and help them making decisions based on the correct interpretation of data.
• Knowledge of the Software Agility principles and ceremonies; capacity to implement the various practices of the framework following the established company guidelines
• Exceptional analytical skills.
• Focus on problem solving and performance, through teamwork.
• Attention to detail and accuracy.
• Leadership skills, propensity to encourage collaboration, and to improve team engagement.
• Excellent communication skills in English
• A genuine interest in innovation

Strongly Preferred: 

• Knowledge of most common company BI software, such as Looker or Tableau
• Previous experience on a Tech SaaS company

As Sales & Marketing IT Solution Architect, you will manage Docebo internal business processes and identify software opportunities to improve Sales and Marketing internal management systems and all cloud software adopted by the department. The candidate will define and manage the software solution architecture to meet Docebo Sales and Marketing needs. You will be a bidirectional advocate between Sales and Marketing and Docebo IT departments.

The candidate will understand the leaders’ needs and challenges, define a development road-map that aligns with company objectives for Sales, Marketing and Customer Experience departments.

Location: Biassono

Report to: Head of IT.

You will:

• Identify and design software solutions that best fit the defined sales and marketing needs, after running a proper “Make or buy” analysis.
• Design how new software will be used, set up the proper configuration and architect if/how they need to be integrated with each other.
• Lead the planning and implementation of all cloud software adopted by Docebo in collaboration with the department that requests them.
• Define project scope, goals and deliverables.
• Convert Business requirements into User Stories for a team of developers providing guidance

You have:

• Prior experience in the same role;
• Experience in leading a matrix of internal business stakeholders from across the organization to implement efficient software architecture;
• Ability to gather requirements and to arrange them into technical user stories; faculty to describe the features, including the acceptance criteria, to ensure developers understand the requirements and are able to develop the feature.
• Knowledge of the Software Agility principles and ceremonies; capacity to implement the various practices of the framework following the established company guidelines
• Focus on problem solving and performance, through teamwork.
• Attention to detail and accuracy.
• Leadership skills, propensity to encourage collaboration and to improve team engagement.
• Excellent communication skills
• Fluent in English
• A genuine interest in innovation
• Strongly Preferred:
• Knowledge of most common company software, such as Salesforce (including the CPQ module), Hubspot, Zendesk.

Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specially designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Culture is incredibly important at Docebo. Docebo encourages the team to work effectively together, but also have fun together

We are looking for a Financial Analyst to join our team. Our ideal candidate is highly skilled in forecasting and analysis and has a passion for implementing new financial processes. You must be able to juggle multiple projects simultaneously and work cross-functionally with our commercial OEM business, procurement, invoicing, and sales operations. As Docebo grows and our financial spend increases, we feel this role is critical to ultimately reducing costs and recovering untapped revenue for the company.

Location: Toronto, ON 

Reports to: Director of Financial Reporting

You will:

Commercial Finance (OEM) and Customer Collections

• Partner with counterparty’s OEM finance team on pricing, finance case studies and analysis, backlog and forecasting ARR, and other projects.
• Produce monthly analysis and forecasted revenue/ARR for OEM business.
• Prepare, mail, and track all quarterly invoices to customers to remedy outstanding cash collections as part of account receivables.
• Be the Finance representative in the renewal and deal desk functions to ensure all finance-related modifications to customer contracts are in line with company policy.

Sales Operations (Commissions)

• Day to day responsibility in managing the sales commission calculations, including accounting and payments/ clawback for sales commission plans.
• Manage all future plan changes and amendments in Xactly.
• Month-end reporting and variance analysis for sales commissions. 

Procurement

• Examine and test existing contracts with current vendors to conclude on company-wide savings.
• Lead the due diligence on all new vendor contracts ensuring a market benchmark analysis and savings included.
• Track and report key functional metrics to reduce expenses and improve effectiveness.

You have: 

• Ideally, a minimum of 2-3 years of experience in finance, preferably in an international company.
• CPA is highly preferred. 
• Bachelor's degree (ideally in an accounting or finance-related field) or equivalent experience. 
• Friendly, hard-working mentality with excellent communication skills and ability to build effective relationships with everyone in the organization.  
• Familiarity with financial software required; knowledge of NetSuite, Xactly, Salesforce is a plus.
• Strong skills in Microsoft Office including Excel.
• Strong organizational skills to manage a range of regular and ad-hoc tasks and ability to meet monthly deadlines.
• Experience in a fast-paced environment - you will be organized, efficient, self-motivated and capable of managing your own time effectively.

Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) used by more than 6 million users at 1,600 organizations. Sold in over 68 countries worldwide and available in over 41 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.

We're building something good here

The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).

As a Product Marketing Manager (PMM) at Docebo you will launch Docebo products to market and turn them into market-leading solutions. In this role, you will help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

You will: 

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your products, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Run win/loss interviews to understand why we lose to competitors, why we win, and how we can turn that into actionable go-to-market strategies
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization
• Have frequent conversations with customers and the Customer Marketing arm to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework"
• Support Content Marketing arm in creating compelling content for our products, including providing messaging and reviews of all collateral
  
• Work closely with the Sales Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions
• Collaborate with the Content Marketing team on content projects related to industry trends, market problems and solutions (use cases) 
• Develop and maintain industry and solutions onboarding content for new hires

You have:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS, content authoring or business intelligence applications
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Capacity to operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Outstanding written and verbal communications skills, and know when to listen over speaking
• Bachelor’s degree (or equivalent work experience) in Computer Science, Marketing or Communications

Title: Salesforce Administrator 

Reports to: Senior, Sales Operations Manager

Location: Toronto, Canada/ Athens, Georgia  (Not a remote position) 

We are new to Salesforce - but you are not! We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. Your experience with the Salesforce platform means you have a deep understanding of the configuration as well as know when to bring in a developer to extend features to support the business needs. We know you are analytical and will enjoy digging into the business needs and requirements and seamlessly translate them into Salesforce solutions. 

You will be responsible for:

Business Analysis

• Work closely with departments including sales, professional services, customer service, and IT to implement new features, functionalities, and processes.
• Work with business users to document a business process, problems, gather requirements for enhancements.
• Translate business requirements into logical technical designs; define technical solutions in Salesforce.cin to support business work processes.
• Create, maintain detailed documentation for technical designs, project plans, deployments and training documents.
• Design test plans and manage the execution of plans, documentation failures for developers and others to correct. Drive resolution of all issues that come up during the development phase. 
• Communicate project status to key stakeholders throughout the entire development process.
• Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports, etc. 

Design/Build

• Design, develop and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, approval processes, process builders, etc. 
• Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation; create and manage any complex workflow rules, data validation, and triggers.
• Assist with testing/QA.
• Build customized solutions in Salesforce.com and associated systems that support business requirements and process.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Work with developers to provide direction where advanced solutions are required (e.g., Apex classes, triggers, VisualForce).

Maintain/ Administer

• Provide day to day SFDC platform and user support; Manage users, profiles and roles, customization of objects, fields, record types, page layouts, validations.
• Ensure proper security models are in place and maintained for data access.
• Maintain and improve upon SFDC integrations with both internal and third-party systems.
• Assist with managing Report/Dashboard structure.
• Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators; help troubleshoot, investigate, and implement solutions to identified issues.
• Ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality. Perform mass uploads and updates of data as required. Assist with monitoring data quality.
• Work within sandbox environments and follow a release schedule, to maintain system integrity.
• Help with regression testing during Salesforce releases.
• Assist with Technical documentation.

Minimum Qualifications:

• Bachelors degree
• 3+ years experience as an SFDC Admin
• Technical experience with Salesforce CPQ
• Certified Salesforce Administrator, Advanced Administrator
• Experience with Marketing Automation Tools (Hubspot, Outreach, etc,)
• Skilled in Workflow, Approval Process, Process Builder, Visual Workflow, 
• Experience with Lightning UI
• Strong understanding of Salesforce.com best practices and functionality 
• Strong communication and logical thinker
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work and travel with no restrictions within and outside the United States.

Preferred Qualifications:

• Certified CPQ Specialist, Salesforce Sales Cloud or Service Cloud Consultant preferred
• Experience with Hubspot, Outreach, HTML preferred 
• Experience within a SaaS environment

We are looking for a Salesforce Developer who will play a key role in maximizing the efficacy of Salesforce within our Docebo ERP. You will be responsible for implementing design, development, testing, and implementation of internal customizations, applications, extensions, and integrations. You will report directly to Sales and Marketing Solution Architect and collaborate with Executives, marketing, and sales teams to translate business needs into effective and scalable products within the Docebo Salesforce. Your contributions will directly impact the growth and future of Docebo in terms of the decision-making process.

Location: Athens, GA, USA or Toronto, Ontario, Canada (Remote optional)

You will:

• Develop, configure, code, test, and debug the integration of Salesforce within Docebo ERP.
• Have a clear ability to comprehend from a “big picture” down to the details of what can and cannot be done including understanding downstream ramifications and results.
• Design workarounds to meet Docebo business requirements.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Establish requirements working closely with internal stakeholders, developing user stories and storing into JIRA to manage sprints.
• Manage all Salesforce architecture, support, and maintenance activities;
• Follow agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications.

You Have:

• Excellent knowledge of Salesforce
• Experience with APEX, Lightning, AppExchange, Canvas, Javascript.
• Experience with installing and customizing packages from AppExchange. Knowledge of CPQ module is strongly preferred.
• Excellent communication and interpersonal skills 
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality.
• Good organizational skills and the ability to prioritize tasks effectively.
• Reliable, tolerant, and determined.
• Good team player.
• Good eye for detail.

Impress us with a great application!

Docebo is of the World's fastest growing SaaS companies in the Learning Technology and has an international presence with offices in Milan, Italy (headquarters), Toronto, Athens, GA, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on improving the company culture.

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.

Reports to: Sales manager UK

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing to provide essential feedback on lead generation quality
• Develop strong relationships with key clients that will generate revenue as new features go-to-market
• Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
• Maintain and possibly exceed an agreed expected volume of revenue per year.
• Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

You have:

• Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Bachelor’s degree or higher level of education
• Ability to do light travel

The position is responsible for generating leads that will support Docebo Sales team through the identification and qualification of new sales opportunities with potential prospects and customers.

You will: 

• Research and actively reach out to targeted accounts and prospects
• Carry out a range of discovery & outbound prospecting calling campaigns
• Create and send targeted and personalised emails; responding to prospects
• Leverage social selling through LinkedIn & Twitter
• Work closely with Account Executives to meet prospect requirements during the qualification process

• Gain in-depth knowledge of Docebo platform and articulate our value proposition to customers
• Understand and resolve prospective client challenges / objections
• Identify client business pain points and educate potential clients on how Docebo can help leverage their learning needs

• Engage in high-level conversations to understand customer goals and find alignment between Docebo and prospective customer needs
• Continuously develop telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing

• Maintain a consistent level of proactive, outbound activity; achieve or exceed monthly, quarterly and annual goals
• Create dialing plan to reach out to the right audience at the right time
• Develop a database of prospects and regularly contact them to gain more understanding of company and prospects
• Track and report daily activities using internal CRM

You have: 

• Proven capabilities and skills in opportunity qualification, pre-call planning, call structure/control, and time management
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic to exceed goals
• Ability to work independently as well as part of a team in a fast-paced environment
• Exceptional analytical and problem-solving skills
• Ability to maintain control of conversation under pressure

Desirable Requirements:

• Fluency in more than one European language; Italian, Spanish, French and German is an advantage
• Previous experience of working in lead generation, sales, sales support and/or marketing
• Previous experience in high volume outbound cold calling