Careers

Are you someone who wants to make an impact? Someone who can be given an idea and put together a plan to execute on it? Someone who actively seeks coaching to improve themselves? 

If so, this is the role for you. Docebo is growing it’s active customer base at a very fast rate and is looking for the right person to help fuel that growth. This Account Development Representative will work very closely with our Account Management and Customer Success teams to identify areas of opportunity within our customer base and engage those customers to build our upsell and cross-sell pipeline. 

Reports to: Manager, Account Development

Location: Toronto, ON, Canada ; Athens, GA, USA ; Remote OK

Responsibilities: 

• Work with an Account Manager to identify priority accounts and come up with outreach strategies 
• Research accounts to stay up to date with what’s important to them
• Reach out to new points of contact by email, phone, LinkedIn, or video in order to qualify new potential opportunities 
• Seek coaching from your peers and manager to constantly improve existing skill set
• Come up with new and creative ways to uncover opportunities within your assigned accounts
• Additional duties as requested

Requirements: 

• Previous success in a prospecting role is required for this position
• Genuine dedication to constantly improving yourself
• Desire to make an impact on something bigger than yourself
• Familiarity with social networks (especially LinkedIn)

About Docebo: 

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

Title: ​Customer Community Manager

Reports to: ​Director of Customer Education

Location: Toronto, ON (Remote OK)

As a key member of the Customer Education team, Docebo’s Community Manager will be responsible for implementing, maturing, improving, and operationalizing our community platform to become an industry-leading destination for Docebo customers to learn, engage, collaborate, and self-serve. In this role, you will inform and lead the operational strategy and management of the community, staying hyper-focused on the engagement, enjoyment, and growth of the community and helping customers successfully help each other.

You will drive the creation and management of a content calendar for the community, leveraging content produced by other teams at Docebo and leading the effort to create original content that will live in the community. This role will allow you to work cross-functionally with customer experience, support, professional services, product, marketing, and sales to determine how to leverage Docebo employees to seed discussions and answer customer questions in the community. You will also work with these teams to solicit feedback on engagement ideas and to cross-promote appropriate CTA’s at the organization within the community.

You Are

• Curious, innovative, extremely creative and constantly looking for ways to optimize the way you work to maximize impact and outcomes.
• Customer-obsessed – you aim to deeply and personally understand the needs of your customers, prioritizing solving their problems above all else. You understand the way that your customers think and are determined to understand how to best serve them.
• Collaborative, driven to connect people with one another.
• Self-motivated and fueled by moving fast, ingesting feedback, and applying it to evergreen projects effectively.
• A creative team player who has a deep understanding of customer support community development, and possesses the technical skills required to bring ideas through concept to production.
• A thought leader and influencer – you have ideas and you love sharing them.
• Experienced presenting and influencing C-Level executives with an emphasis on translating insights and data into customer value.
• Supremely organized, thoughtfully collecting information, ideas, content, and project plans to make them easy for others to locate and reference.
• Comfortable with a rapidly changing environment with numerous stakeholders.

You will

• Own the community content roadmap, coordinating with other teams at Docebo what information to share and when, and creating original content to educate and enable our customers in the community.
• Serve as the primary administrator of the community platform, listening to the community needs, collecting feedback, staying up-to-date on releases, and owning the strategy for bringing new functionality into the community.
• Serve as the community moderator, seeding discussions, answering questions, connecting community members with one another, and serving as the face and voice of Docebo for our customers within the platform.
• Support the development of a robust measurement plan to ensure that the content and engagement strategy is evaluated correctly and demonstrates business impact.
• Measure and amplify engagement across the community, setting and owning all KPIs related to the community on a quarterly basis.
• Grow a robust gamification strategy to reward members for participating and incentivize their continued engagement in the community.
• Assist with overall branding and promotion of the community.
• Work with teams across Docebo to develop group content plans and to determine how to mobilize individual customer groups via events, campaigns, and incentives.
• Assist Marketing in the development of community champions & advocacy programs, driving more content, participation, and leadership coming from community members.
• Enable Docebo employees on the value of the community and identify ways for them to get involved.
• Engage with the community by organizing and hosting online and offline events, meetups, workshops, etc.

You Have

• 3-5 years experience managing customer support community design, strategy, and implementation initiatives.
• 3-5 years experience in roles that aggregated customer data to analyze trends and feedback while implementing plans based on emerging customer needs/requirements.
• 3-5 years experience creating gamification, participant tiering/leveling, and “subject matter expert” procedures.
• 3-5 years experience managing content operations, influencing cross-functional teams, and leadership.
• Previously built or managed a community in your work or personal time and have grown it to a significant size (1,500+ active members).
• A growth mindset.
• Excellent written communication skills.
• A level head and sound judgment.

Essential Requirements

• Experience implementing, administering, and growing  a community platform (inSided preferred)
• Experience working with knowledge bases, content repositories, support portals (Zendesk & Salesforce preferred)
• Proven project management experience
• Proven content management experience

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote 

Job Description: Content Marketing Manager 

As a Content Marketing Manager at Docebo you will work alongside a team of energetic content marketers, and collaborate with demand generation, design, product marketing, and sales to create content that helps unlock the value of Docebo’s multi-product learning suite. This is a no-fluff kind of role, and requires both strategy and execution. You will conduct keyword research, structure information architecture for landing pages, build content briefs, deliver copy that meets brand messaging and ensure governance models are followed. Your main goals will be to support SEO, Demand Generation and Product Marketing. 

Some big questions to answer before applying:

• Are you passionate about creating eye-catching and SEO optimized copy for web, blog, video, social, and more?
• Are you a team player who enjoys problem-solving and collaborating with an energetic team of creative professionals? 
• Are you hands on with SEO and web traffic metrics, and are never satisfied with a ‘gut feeling’ on content performance? 
• Are you passionate about content localization and scaling your content to global audiences?

Reports to: Global Director of Marketing Communications 

Location: Toronto, Ontario ; Athens, GA (Remote OK - North America Only)

Responsibilities: 

• Support our multi-channel content strategy, creating content to support our SEO, Lead Generation, and Product Marketing goals. 
• Perform ongoing content audits and content updates - measuring the SEO impact of the content updates and report this back to the team. 
• Support global localization of our content, ensuring content is localized and relevant. 
• Build high-impact and targeted content to our buyers e.g. - landing pages, magazine articles, eBooks, video scripting and more. 
• Review and QA all content deliverables to ensure adherence to quality standards, especially within the context of SEO and lead generation. 
• Work with UX Designers, Content Marketers, and Video Producers to facilitate execution of creative deliverables.
• Support the creation and execution of Docebo’s Learning Network, scripting and supporting the production of high-impact video content for L&D professionals. 
• Leverage tools like Google Search Console, SEMrush, Ahrefs, and Clearscope execute SEO and content initiatives. 

Requirements:

• Minimum 5 years of experience in a similar content marketing role, SaaS experience is preferred. 
• Knowledge of Advanced SEO tactics and tools.
• Strong understanding of how the user experience impacts SEO. 
• Out of this world copywriting skills for SEO - specifically title tag optimization, headers, sub-headers, meta descriptions and social open graph tags. 
• Deep knowledge of effective content promotion strategies. 
• In-depth knowledge Content Management Systems is a bonus, such as WordPress.

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

Docebo is looking for a Conversion Rate Optimization Manager to join our global marketing team and own the responsibility for driving conversion rate optimization strategy and vision across our web marketing channels. 

You will centralize our marketing optimization efforts by working cross-functionally to implement and execute strategies, advocate for our audiences, and help drive the overall growth of our channels. 

This role will offer you the chance to establish an on-going conversion rate optimization program from the ground up. In this pivotal position on our acquisition team, you will work with talented partners across marketing, creative, and engineering. Successful candidates will bring a mix of innovative ideas, measurement strategy, and tactical execution to test, track, measure growth-focused initiative. 

Reports to: Senior SEO Manager

Location: Athens, GA or Toronto, ON - Remote OK (North America only)

Who You Are:

• You have a customer-first mindset, and you believe having a deep understanding of the way B2B buyers think is the best way to build a winning inbound marketing experience. You will be responsible for bringing ideas to life and upholding an exceptional site experience for our audience. This means doing all the things you have always wanted to do but never had the time or resources to do at your previous job. 
• You are unrelenting in driving inbound results, helping to keep marketing costs low while doing so. You will develop personalized user acquisition flows by understanding the key conversion funnel stages and building a roadmap to get there.
• You champion performance reporting, embracing your strong analytical skills. You value data integrity and the need to report on the success/failure results of optimization efforts.
• You are confident at making decisions that affect critical aspects of the business. And experienced presenting and influencing C-Level executives with an emphasis on translating insights and data into customer value.
• You have experience working with SaaS products, have worked on initiatives that support product led growth and you’ve implemented a PQL strategy 

You Will:

Develop a conversion rate optimization vision and strategy - Own the conversion optimization plan, test design, implementation, and insights generation against the business objectives.

Lead conversion rate optimization at all stages of the funnel - you’ll optimize the conversion rate for everything from inbound lead flow to in-product onboarding. You’ll brainstorm ways to engage and activate platform users to create product qualified leads for our sales team. You’ll report and quantify the wins and the impact on the business.

Provide leadership in architecting the ideal digital experience -  Leveraging metrics, optimization, qualitative/quantitative research to inform and validate design decisions you’ll have purview over the entire digital experience including our main website, microsites, landing pages and in-product

Rapidly prototype and test CRO/UI hypotheses across acquisition funnels - Ensuring that tests are “always-on” across acquisition funnels and activation workflows

Manage in-product experiences to drive action - you will use in-product activity from users to activate engagement methods (pop ups, messages, chat/bots) and qualify users for sales outreach, upsells and cross-sell opportunities

Work in collaboration with agencies and cross-functional teams - Partner with executives, product, creative, content, technology to deliver a robust CRO program.

Own test management and reporting across all initiatives - working closely with the CRO contractor to manage operations of the program.

Develop, manage, and report on multivariate tests, owning documentation and tracking of all CRO action items and workflows.

Manage ambiguity effectively - Influence the direction of projects using strong analytical skills, but when required relying on your intuitive sense in the absence of data.

Troubleshoot - Spot existing issues with optimization test set-ups and present results internally or externally through the production of high-quality documentation.

Function as the conversion rate optimization subject matter expert -  ensuring stakeholders know what is working, what is not working, and what the next focus will be.

You Have:

• 2-5+ years driving conversion rate optimization strategy on high-profile web properties
• You’ve run an end-to-end CRO or testing program from hypothesis to concluded experiments
• Expert knowledge of web optimization, heat mapping, and multivariate platforms like Google Optimize, Optimizely, or VWO
• Experience working with platforms like Pendo to improve engagement and user activation
• Experience implementing and managing a web personalization strategy
• Expert in landing page development & optimization, experienced with landing page tools such as Unbounce or Instapage
• In-depth Google Analytics knowledge and experience using Google Analytics to find insights and areas of opportunity
• Solid understanding of statistics and attribution modeling methodologies
• Experience with UX best practices and their effects on conversion rates
• Detailed knowledge of CRO research methods (user experience, surveys, analytics, heat maps) to gain insights from web traffic
• Ability to create wireframes and lead technical and non-technical team members to implement CRO tests
• HTML, CSS and/or Javascript experience 
• Experience with data APIs and database systems, data modeling, a plus
• Knowledge & experience in agile project management a plus
• Bonus points if you’ve completed courses for conversion rate optimization programs like Reforge and CXL
• Proven analytical storytelling skills. Aggregating data and translating it into insightful stories and tactical recommendations
• A deep understanding of digital marketing and the e-commerce landscape
• Creative thinker that is organized, detailed, and extremely collaborative with the ability to work on many projects simultaneously
• Strong communication skills (up, down, and laterally) with the ability to listen, articulate positions, and advocate designs
• An eagerness about using data to improve user experiences
• Ridiculous organization and are detail-oriented. Nothing slips through the cracks. 

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote

The Customer Experience Manager (CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize the customer’s  use of the platform by taking advantage of current & new features. The CXM will assess overall satisfaction of the customer through stakeholder meetings, and close monitoring of usage and other key metrics.

The CXM guides Docebo customers to the optimal  solution to meet their business needs in a consultative approach and in the context of the customer's industry and use case.

This role works with a portfolio of customers and collaborates with all internal stakeholders such as sales, product, marketing and account management. The primary goal is to increase customer satisfaction and loyalty creating… “raving fans”.

Location: Toronto, ON (Remote OK) 

Reports to: Director of Customer Experience NA 

Responsibilities:

• Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
• Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
• Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
• Create customer champions who are willing to participate in Docebo Marketing initiatives. 
• Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
• Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo. 

Requirements:

• 5-9 years of experience in a related field.
• Bachelor degree or equivalent experience.
• Prior experience managing a renewable book of business for a software-as-a-service company.
• Previous experience on LMS administration and Instructional Design principles.
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Understanding of HTML, CSS, and Javascript;
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset; 
• Knowledge of latest trends & technology in L&D space and how to apply into the customer journey. 
• Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives. 
• Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
• Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Preferred Requirements:

• Previous experience as Customer Success Specialist, Customer Success Manager, Customer Experience Manager or business consultant.
• Proficiency of HR / LMS technologies is desired.
• Knowledge in CRMs Salesforce preferred.

About Docebo:
Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote

Docebo is looking for a results-driven Director of PR & Communications to create and manage a best-in-industry public relations strategy for our growing public company. This individual will grow and maintain strong relationships with members of the media and L&D influencer networks, and act as Docebo’s primary spokesperson. Reporting to the Global Director of Marketing Communications, this individual will lead the PR & Communications department, establishing KPIs, and ensuring organic growth year over year. 

Reports To: Global Director of Marketing Communications

Location: Toronto, Ontario

You will:

• Strategy: You will lead in the development, implementation, and integration of strategic communications plans that advance the business’s brand identity in the market. This includes the creation of strategies in conjunction with the marketing team in order to enable the cultivation and enhancement of strong and meaningful relationships with our target audience, external partners and analysts, and key media outlets. 
• Media Relations: This role will act Docebo’s spokesperson and conduct a set number of daily media pitches, with quarter and annual targets to be achieved. This individual will act as lead point person across all media interactions, ensuring a positive portrayal of the business at all time, and exercise judgment in prioritizing media opportunities, organizing, and preparing presentations, speeches, talking points, and other external media relations materials. 
• Reporting & Analytics: With the help of analytics and media monitoring tools, they will set forth impactful reporting systems to demonstrate valid metrics to prove the value of their campaigns to internal stakeholders and leadership teams. 

You have: 

• Bachelor’s degree in Public Relations, Marketing, Journalism or related field.
• 10+ years experience working in a PR or Communications capacity. 
• A strong network and current relationships with technology and trade reporters in North America.
• Experience in the enterprise software industry, particularly with content services, supply chain technology, digital experience platforms or enterprise security technology.
• Demonstrated experience planning technology and corporate public relations campaigns and managing them through execution and reporting.
• Experience in B2B SaaS, L&D, e-learning, and technology is preferred.
• Highly effective public speaking skills, and comfortability participating in webinars, virtual and in-person events and panels, podcasts, and much more.

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote 

We are seeking an action oriented, creative and experienced Revenue Enablement professional to join our rapidly growing Enablement team. As an Enablement Lead, you will be responsible for full stack Enablement for our global Customer Experience and Solutions Engineers teams (or other segment as appointed).  The responsibilities for this role include, but are not limited to, defining operational strategy, developing Enablement programs and driving the execution of them, and working closely with internal stakeholders to refine our Enablement processes as needed. The successful candidate will implement and manage innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

Our ideal candidate is a strong team player, has stellar communication, and loves seeing other people win. This individual has a track record of success in both Sales Enablement and as a quota carrying individual contributor. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA or Toronto, ON (Remote OK)

Reports to: Sales Enablement Manager

Responsibilities:

• Partner with global Customer Experience and Solutions Engineers (or other audience as appointed) as well as cross functional stakeholders in Product, Operations and Product Marketing to identify gaps and build programs to meet business needs
• Support the sales enablement strategy and drive your unique strategic initiatives
• Deliver and facilitate select training programs in strong partnership with the field managers to ensure the best class, modern and engaging training experience across all KPIs
• Leverage our amazing tech stack to equip you with data, insights and anecdotal examples that will allow you to provide impactful coaching
• Share best practices with team members to enhance the quality and efficiency of support, and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy
• Ensure consistent adoption of all methodologies, tools, enablement assets, and best practices
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting 

Requirements:

• 2+ years experience in Sales/ Revenue Enablement and/or corporate training
• Customer facing experience in a CSM or Solutions Engineer capacity 
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting
• Strong business acumen and communication skill
• Ambitious with a strong work ethic and intense will to win
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business
• Ability to handle ambiguity 
• Industry experience preferred, but not limited to SaaS sector
• Ability to exercise discretion, decisiveness and independent judgment on business and training matters
• Excellent time management and focus on productivity 

Why Doecbo?
We offer a competitive salary and a comprehensive employee benefits package. You will also have the opportunity to be a part of a successful team and work for a recognised, publicly traded market leader. 

About Docebo:
Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote

The ideal candidate for Docebo’s Head of Product Sales is someone that  thrives to focus on the development of future state business capabilities and to drive the elimination of redundancies, optimize efficiencies, lower costs, and streamline the delivery to our sales teams. You will play an integral role in the business planning and deployment of specific product lines. The role involves identification of the performance of the sales team for the specified product(s) and creating the future state best practices; you will be asked to drive and influence change.

Reports to: VP, Revenue Performance

Location: Toronto, ON, Canada or Athens, GA, USA and Remote

Responsibilities: 

• Participation in GTM meetings as needed
• Early-stage guidance and enablement of the sales team
• Support the engine to distribute positioning, pricing, and other related information to the sales team
• Identify opportunities in the market
• Identify gaps in process, needs, forecasting, etc.
• Provide market feedback to product (new features and functionality), product marketing (positioning and marketing collateral), customer marketing (support customer campaigns with the AM team), revenue performance (pricing and procurement), etc. in order to improve performance
• Participate in client-facing meetings (discovery, demos, etc.) and internal deal strategy support
• Ownership of an “overlay quota” for the product(s) across the global sales team

Requirements: 

• Entrepreneurial and strong ownership
• Incredible communications with, and the ability to navigate, Docebo business unit
• You have experience in Sales preferably in a SaaS/Tech Company 
• Solution-oriented
• Self-starter and builder
• Efficient, flexible, and dynamic
• Results-driven
• Hustler
• Consistent and reliable in completing multiple tasks
• Naturally curious
• Coachable
• Strong prioritization and multitasking abilities

About Docebo: (to add at the bottom of all job postings)

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

Docebo is looking for an experienced HR Business Partner (HRBP) to support our Global Revenue team. You will contribute both strategically and hands-on to cultivate an amazing and creative culture as we scale our business. You will provide full-cycle talent leadership working closely with all levels of the organization. This position is a critical, highly-visible role that partners strategically with leaders to drive business transformation initiatives. In addition, acting as a trusted counsel and advisor to the business, as a leader with HR expertise and perspective, and being an integral part of the business and HR teams.

In this role you will be responsible for: 

• Building and cultivating strong relationships with business leaders and key stakeholders; partner with colleagues inside and outside of the HR Team to innovate, enhance, align and drive the effectiveness of HR Team initiatives alongside the business strategy.
• Developing/driving initiatives to close gaps and implement necessary solutions to ensure a high-performing workforce; provide candid and valuable feedback to leaders about talent moves, gaps, promotions and growth opportunities in partnership with Talent Development.
• Working with line managers and employees to address various people relations issues and fairly representing all interests serving as the main point of contact for employees.
• Conducting meetings with employees and middle management reporting back to the senior leadership with a strategy to quickly address any potential issues raised
• Recommending and driving improvement to human resources systems, policies and processes aligned with the HR team strategy.
• Scanning and benchmarking the marketplace to identify and promote methodologies / trends to influence the business and HR Team agenda
• Embody the Company culture and act as an ambassador, driving initiatives to re-enforce the culture and values while measuring employee engagement

Requirements: 

• Bachelor’s degree (OR the equivalent combination of education and years of related experience)
• Minimum 5+ years in a HR Business Partner role
• HR certification preferred
• You possess strong business and HR acumen, including the ability to diagnose and analyze problems and drive appropriate solutions
• You have experience supporting Sales and Services preferably in a growing global SaaS/Tech company
• You have a proven successful track record and knowledge in organizational and employee development, performance management, people relations, change management
• You're a data-oriented decision-maker with the ability to analyze quantitative and qualitative data points and influence leaders
• Passion for innovative HR solutions and process improvement
• Strong communication and interpersonal relationship management skills with all levels of employees
• Aptitude and proven ability to resolve conflicts creatively and collaboratively
• Knowledge of State and Federal employment laws as well as other HR-related compliance requirements
• Ability to work across different cultures and to travel domestically

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote 

We’re looking for a Product Marketing Manager (PMM) to lead all go-to-market and product marketing efforts for two new learning technology products. In this role, you will also help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

Responsibilities:

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your product, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans.
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization.

• Have frequent conversations with customers and the Customer Experience team to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework.”
• Create compelling content for our products, including providing messaging and creating all collateral (one pagers, videos, brochures, etc)
• Work closely with the Revenue Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions.

• Collaborate with the Content Marketing team on content projects related to industry trends, analyst updates, market problems and solutions (use cases). 
• Develop and maintain industry and solutions onboarding content for new hires. 

Requirements:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS space
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Have outstanding written and verbal communications skills
• Bachelor’s degree or equivalent work experience in Computer Science, Marketing or Communications

About Docebo:
Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

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As a Revenue Operations Analyst on the Revenue Operations team, you’ll play a key role in working cross-functionally with teams to drive strategic, operational, and business development initiatives. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on data with the highest level of visibility at the company. We work in an environment where priorities are constantly changing, so you’ll need to stay resourceful, calm, and adaptive as we face new challenges. 

Title: Revenue Operations Analyst

Reports to: Revenue Systems and Data Manager

Location: Toronto, ON, Athens, GA or Remote

Responsibilities:

• Assist with maintaining key reports and dashboards required to track key business KPIs for sales and marketing stakeholders.
• Forecast revenue and provide visibility of our metrics against forecasts and execute recommendations to improve go-to-market productivity. 
• Audit and manage data pertaining to the Docebo OEM business. Manage the revenue stream as is intended per the Agreement, and liaise with finance to continue to scale the operation as more OEM partnerships join. 
• Connect the Revenue Organization data: Marketing, Sales, Account Management, Business Development, and Customer Experience operations across the customer acquisition and growth cycle to drive efficiency and keep all teams accountable to Revenue. Driving trends and insight. 
• Build and analyze dashboards and workflows and processes that connect the sales stack (Salesforce, Outreach, etc.).
• Maintain clean CRM data pipeline across our different tools and reporting. 
• Research new tools and constantly improve our tooling to empower our sales and marketing teams.
• Manage the execution of new or updated data reporting requests or tasks.

Requirements:

• Experience within a SaaS environment.
• Bachelors degree (Bachelor’s degree in accounting, finance, operations, data, stats, math, or other technical field)
• Fundamental understanding of the data landscape i.e tooling, tech stack, source systems etc. and work closely with the IT and Business Intelligence team to improve the dashboard reporting and quality.
• 3+ years in a similar role 
• Experience with CRM systems
• Demonstrated ability to define and spot macro and micro levels trends with statistical significance on a regular basis and understand key drivers driving those trends.
• Resourceful and good research skills, who would thrive in a fast-paced, data-driven environment 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• Demonstrated experience with basic Database query tools, Google Data Studio, spreadsheets, and Salesforce CRM
• Capable of working closely with multiple business units including but not limited to, Sales, Marketing, Customer Experience, and Finance to ensure data initiatives are aligned with business needs and are of high quality.

Preferred Qualifications:

• Work experience within sales operations, professional services, finance
• Salesforce certified is a plus

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

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We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives both prospect (self-sourced) and receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Docebo family. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Location: Toronto, ON, Canada or Athens, Georgia, USA or remote

Reports to: Sales Manager in either Toronto, ON, Canada or Athens, Georgia, USA

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

Responsibilities:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email, and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

Requirements: 

• Previous minimum of 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar and experience in, or knowledge of, the HR software space.
• Experience with Salesforce (or other CRMs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up, etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

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Who wants to start a sales job and feel like they are at the bottom of the totem pole or like a hamster on a never-ending wheel? Nobody does. We’ve been there, done that - and it’s not fun.

What if you could be the beating heart of a sales organization, knock down the totem-pole, and partner with tenured sales reps? What if you could be a part of a company whose core purpose is rooted in making other organizations champions in their industry through world-class training and development? 

Docebo is looking for a go-getter; someone who is hungry for leads and can channel that hunger into engaging, personalized outreach, utilizing today’s technologies. We welcome out-of the-box thinkers who can generate new appointments, demos, and new business. As a Sales Development Representative, you will work directly to fuel Docebo’s growth by using lead-gen tools to craft targeted lists of prospects.

Reports to: Manager, Outbound Business Development

Location: Toronto, ON, Canada (remote OK)

Responsibilities:

• You will identify ideal prospects and generate leads for the Docebo pipeline
• Secure meetings and schedule demos
• Master the art of tailored messaging through value-add emails, social messages and conversations
• Have a positive mindset, remain motivated and share in the successes of your teammates 
• Be open to feedback, proactively better your craft; you can never stop improving
• Attain a deep understanding of the Docebo value proposition and industry trends
• You will record all activities in our CRM
• Thrive in a dynamic, collaborative, fast-paced environment 

Requirements:

• Clear writer and creative thinker - the more you love to read and write the better
• Strong conversational skills
• Deep knowledge of Social Networks (LinkedIn, Facebook, Twitter)
• A keenly developed competitive nature with a desire to meet and exceed monthly performance goals
• Four-year college degree (preferably in Marketing, Business, or Communications)

Preferred Requirements:

• 1+ years in a fast-growing startup environment 

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote

We are looking for a results-driven Senior Conversion Copywriter to lead our marketing acquisition content efforts. We’re looking for a data-minded creative marketer who is skilled at producing punchy, engaging copy that inspires action and conversion. You will report to Docebo’s Global Director of Marketing Communications, and will work closely with Docebo’s acquisition team and creative team to create compelling copy for banners, ads, video, and social media networks. 

Reports To: Global Director of Marketing Communications

Location: Toronto, Ontario

You will:

• Write original, action-evoking copy for banners, ads, video, and social networks that drive prospects through the buyer’s journey.
• Use SEO, SEM and PPC practices to optimize content.
• Collaborate with Performance Marketing Manager and Acquisition Team to drive shared goals through targeted campaigns. 
• Partner with graphic designers, web designers, and web developers to develop visually compelling content designed to convert.
• A/B testing creative content and using data to inform your copywriting tactics.

You have: 

• 5+ years experience as a Senior Copywriter, Product Copywriter, or similar role in B2B/SaaS.
• Proven experience writing and editing for demand generating content, with a keen eye for detail.
• A keen aptitude for digital advertising – writing and optimizing copy specific to digital mediums and data insights.
• Bachelor in Marketing, Communications, or relevant field.

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote

The Sr. Customer Experience Manager (Sr. CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the Sr. CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize the customer’s  use of the platform by taking advantage of current & new features. The Sr. CXM will assess overall satisfaction of the customer through stakeholder meetings, and close monitoring of usage and other key metrics.

The Sr. CXM guides Docebo customers to the optimal  solution to meet their business needs in a consultative approach and in the context of the customer's industry and use case.

This role works with a portfolio of customers and collaborates with all internal stakeholders such as sales, product, marketing and account management. The primary goal is to increase customer satisfaction and loyalty creating… “raving fans”.

Location: Athens GA, Toronto ON, or Remote (EST)

Main Job Tasks and Responsibilities:

• Owns customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
• Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
• Create customer champions who are willing to participate in Docebo Marketing initiatives. 
• Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
• Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo. 

Requirements:

• 10+ years of experience in a related field.
• Bachelor degree or equivalent experience.
• Prior experience managing a renewable book of business for a software-as-a-service company.
• Previous experience on LMS administration and Instructional Design principles.
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Knowledge of latest trends & technology in L&D space and how to apply into the customer journey. 
• Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives. 
• Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
• Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Nice to have:

• Previous experience as Customer Success Manager, Customer Experience Manager or business consultant.
• Proficiency of HR / LMS technologies is desired.
• Knowledge in CRMs Salesforce preferred. 

About Docebo:

Here at Docebo, we power learning experiences for over 2,000 customers around the world with our easy-to-use, highly configurable platform designed to make customers, partners, and employees love their learning experience. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and have grown exponentially in the process.

Docebo is a global company with offices in Italy, France, the United Kingdom, the United States, Canada, and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If you’re ready to join one of the fastest-growing learning technology companies on the market, apply today!

#LI-Remote