CAREERS

The Head of Value Added Services will be responsible for partnering with the Product and Professional Services Leadership team to execute on the company vision of ramping-up our professional services offering and engaging with our customers to deliver an extended portfolio of Value Added Services. 

This role, which can be remote, will report to the Head of Professional Services to ensure the complete execution of our services strategy and serve as a strategic contributor for the SVP of Product.

Our ideal candidate is an expert in service design and delivery of technology platforms with a strong preference in eLearning or talent management solutions. You must also have an entrepreneurial spirit and be able to partner with multiple stakeholders in Docebo as we build and deliver a new offering to both current and prospective customers. The Value Added Services team is a new, critical business unit for Docebo and the Head of VAS will ultimately be responsible for the unit’s oversight and success.

REPORTS TO:  Global Head of Professional Services

LOCATION: Athens, GA (US) (Open to remote)

Role Responsibilities: 

Own and contribute to our Value Added Services Strategic Plan

• Manage the internal startup of our extended professional services group, building it as a key component of the journey and value proposition to both current and upcoming customers.
• Define the Service offering and detailed value proposition; outlining the Service Blueprints and Service Roadmap, including specification and success metrics. 
• Work cross-functionally with the Revenue and Finance leadership teams in order to define the pricing strategy and model while managing the team's P&L and results.

Execute Value Added Services launch and continued Operations

• Coordinate the delivery of the Services; organizing and prioritizing processes and resources.
• Collaborate with multiple internal and external stakeholders; creating effective communication processes and rituals:
  • Internally with the Sales & Marketing, Customer Success, Solution Deployment, Customer Support, and Product organizations to help build out collaterals and commercial strategy and services based on our product(s) capabilities.
  • Externally with our extended partner network by enabling them to provide services on their own or by outsourcing additional services to them.  
  • Externally, by being a customer champion and analyzing the customers’ needs and areas of interest in order to grow the Value Added services portfolio.
• Manage the services delivery and customer satisfaction by coordinating and leading a globally distributed team of highly talented professionals. 
• Monitor the teams’ productivity in order to optimize processes and workflows.
• Work closely with HR to supervise the recruiting of high-potential individuals (internal and external candidates) for each functional role and build an onboarding process for new team members. 
• Implement an organization that encourages professional development and career progression within the team.
• Catch business opportunities working in partnership with internal teams like Sales and Customer Success, Solution Deployment, Customer Support, and Product teams.

Role competencies and requirements:

• Ability to inspire group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Passion for defining and implementing services that affect customer success and augment usage and retention.
• Passion for owning the business unit’s economic sustainability, revenue, and growth with a deep understanding of value drivers in recurring revenue business models.
• Experience in managing teams remotely located in different countries.
• An enthusiastic, creative leadership style with a demonstrated desire for continuous learning and the ability to inspire others.
• Ability to make timely decisions and manage priorities with an analytical and process-oriented mindset.
• Strong empathy for customers with the ability to build solid relationships.
• Excellent communication and presentation skills.
• 7+ years of experience in Professional Services with 3+ years of operational leadership experience, managing multidisciplinary, global, and remote teams.
• Experience working for B2B SaaS companies preferred.
• E-learning or HCM industry experience preferred.
• Domestic and International travel as needed, up to 20%, including being in the Athens office several days a month.

The Manager of Client Onboarding directs and coordinates functional and technical Onboarding activities for net new clients as well as functional and technical consulting post Go-Live of the Docebo platform. 

The Manager of Onboarding services will report to the Head of Global Professional Services in order to ensure the complete execution of his/her vision and support his/her decision-making process by providing insightful data.

The role’s primary responsibility is to drive our customers through their onboarding in Docebo's platform, supporting the configuration of the Learning Suite so that it can cover the clients’ use cases.

DEPARTMENT: Professional Services (PS)

REPORTS TO:  Head of Global Professional Services

LOCATION: Athens, GA (US) OR Remote

Role Responsibilities: 

• OKR's: Continue to define, build and deploy operational framework, metrics, and OKRs to ensure full alignment with the Head of Global Professional Services and the Executive team, enabling them to build data-driven strategies through insightful reports.
• Onboarding team
  • Coordinate a global team of incredible professionals based in NA and EMEA.
  • Increasing the productivity of the team, optimizing processes, and workflows.
• Onboarding activities
  • Support the enhancement of the onboarding methodology aimed at improving the effectiveness of the learning suite inside the client organization and increasing the level of customer satisfaction and user adoption.
  • Define new onboarding services based on the learning suite evolution.
  • Provide estimation of custom onboarding packages for clients not fitting the standard service packages offered.
  • Define/enhance together with the Customer Success leaders the handoff process from the Professional Services resource to the Customer Success Manager (CSM) 
• Post Go-Live support
  • Define standard and tailor-made services to support the client after the GO-LIVE to optimize the learning suite configuration based on client end-users feedback and changes in the client use cases.
  • Work closely with the Customer Success leaders to have onboarding and Customer Success teams working together to make the client successful in using the learning suite.

Build and Lead a World-class Team:

Work closely with the HR team to:

• Supervise the recruiting of experienced leaders and employees for each functional role and attract high potential individual contributors to the team.
• Continue to evolve the onboarding process for new team members, fostering collaboration within teams across the customer lifecycle.
• Encourage continuous learning within the team, managing a strong Onboarding Enablement program.
• Continuous coaching, mentoring, and development of current and future Onboarding organization management teams

Role Requirements:

• 7+ years of experience in Professional Services supporting SaaS businesses preferred.
• 3+ years as Manager or Team Lead of Onboarding Services is a plus.
• Ability to manage influence through persuasion, negotiation, and consensus-building.
• Passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models.
• Strong empathy for customers with the ability to push back.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• An enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.
• Ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Relevant Bachelor’s degree; preference for computer science or related degrees / MBA.
• Domestic and International travel as needed, up to 30%.

Why Outbound? 

Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Manager, Outbound Business Development

Location: Athens, GA (not a remote position)

You will:

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
• Quickly research and strategize an approach to create interest and engage.
• Profile potential prospects via predetermined criteria.
• Secure and schedule meetings and demos adopting all tools available to you.
• Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
• Record all activities in our CRM.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Clear writer and a creative thinker - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Good listening attitude.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• Run through a brick wall level of drive, passion, and desire for results.
• 1+ year in a fast growing startup environment is a plus

As we embark on our next phase of growth, we are seeking an SDR Manager to create, develop, and manage a team of sales and business development representatives. This team will be made up of driven individuals, early in their careers and seeking a path to becoming Account Executives or Account Managers with our company. The Business Development team is one of the first interactions our prospective customers have with Docebo and the SDR/BDR program is a key driver of our success. If you have proven success overachieving your KPI’s and goals as an SDR or BDR, as well as have a passion for coaching, mentoring, and inspiring people, this is the role for you! 

Outbound Business Development Reps at Docebo run highly targeted prospecting efforts at assigned targeted and named accounts. This group is a highly operational team that proactively calls into net-new accounts and educates those who have never heard of Docebo about how they can innovate their learning strategy. The SDR Manager has three mandates for the sales team:

1. Move Docebo upmarket by focusing on mid-market & enterprise level opportunities through targeting named accounts.
2. Fuel the pipeline growth of Docebo in North America by finding qualified opportunities over the phone, email, and social interaction.
3. Hire, train, retain, and promote the future AEs & leaders for Docebo.

These three objectives are crucial in scaling the sales organization and providing a predictable revenue and profit stream. 

Reports to: Director, Business Development - North America

Location: Athens, GA (In office at least 2 days a week)

You Will: 

• Provide regular cadence of professional development, including weekly 1:1 meetings, weekly shadow sessions, and routine co-selling.
• Identify and make improvements in process, efficiency, enablement, and productivity.
• Track and communicate weekly goals to team and leadership to drive consistent performance week over week.
• Deliver on meetings set and opportunities generated, as well as report on all weekly, monthly, and quarterly KPIs and performance of the SDR team.
• Proactively identify and launch initiatives to drive new business development growth and operational excellence.
• Achieve quarterly and annual pipeline and revenue targets.
• Leverage activity data for targeted training and development.
• Monitor SDR calls and provide coaching and assistance as needed.
• Motivate individuals and team to exceed objectives through coaching and mentorship.
• Work with marketing and sales ops to ensure thorough follow up leads.
• Ensure that team metrics are aligned with the broader organizational objectives.
• Coach, develop, and promote the next generation of AE’s and AM’s.
• Work closely with sales managers and account executives to ensure proper alignment on opportunity quality, and follow-up on handoffs.
• Have a maniacal focus on outcomes and impact. Closely monitor metrics – everything from dials per day, conversion rates to opportunities, hand-off to sales, and close rates – with the aim to increase BDR productivity, contribution to pipeline, and bookings.

You have/are: 

• Proven track record of success –  demonstrable experience as an SDR or BDR with phone experience for at least one year with clear goals and KPIs achievement for a sales organization.
• Strategic thinker – work with the SDR team to upskill them with the ability to research their ideal client profile and become an expert on Docebo’s competitive landscape.
• Team player – you inspire others around you and build a highly motivated and successful team through your management skills.
• Data-driven – you are driven by numbers and are constantly finding ways to improve productivity, efficiency, and contribution to the business 
• Natural leader – you have a passion for developing talent and coaching a team to success, inspire confidence, and lead by example.
• Results-driven work ethic with measurable results in fast-paced environments.
• 3+ years in a fast-growing startup SaaS environment is a plus.
• Experience using Salesforce is preferred but not required.
• Strong process and analytical skills to identify inefficiencies and create improvements.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.

The role sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.

Solution Deployment Manager leverage skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.

Reports to: Global Head of Implementation

Location: Athens, GA (Open to remote)

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;

You have:

• A strong desire to become a Docebo product expert.
• Experience in an IT Project Manager role or in IT service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.
• Experience working with support, QA, and product teams to resolve customer issues.
• BA/BS or equivalent experience;
• English Fluency (both written and spoken)

Essential Requirements

• Experience in E-Learning / Learning Management industry is preferred;
• General knowledge of programming languages and specific experience with REST Webservices.
• Flexibility to travel if required

Desirable Requirements

• Bilingual in English and Spanish (NA Office Only)

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

The role is responsible for managing the daily activities of the Architecture Team and organizing the roadmap following the principles of the SCRUM methodology. The role will be responsible for supporting business and product development processes and working closely with the Head of Software Development & Architecture.

Reports to: Head of Software Development & Architecture

Location: Biassono, Italy

You Will: 

• Be responsible for assuring the quality of the product following agreed quality assurance standards
• Leading the correct epic and user story refinement and relative acceptance criteria
• Be responsible for the adoption of all the best practises and rules shared by the Communities of Practice
• Responsible for the project documentation
• User Story splitting, definition of low-level/more granular User Stories. It includes more granular ACs' titles (Scenarios)
• Bug lifecycle management
• Definition of the Sprint Goal
• Protecting the completion of the Sprint Goal and the success of the Sprint
• Impediments resolution
• Own total service performance, managing communications when conflicts and  impediment occur, and leading retrospectives to resolve and mitigate further conflicts and impediments
• Fostering SCRUM methodology adoption

You Have:

• Minimum of 2 years of equivalent position
• Understanding product development life cycle; Understanding of SDLC including quality assurance, change management and release processes
• Ability to work in an Agile/Scrum environment
• Knowledge of Javascript (NodeJS), Python, Bash scripting
• Familiarity with Docker, *nix OS (Linux Debian/Ubuntu)
• Proven planning and prioritising skills in order to deliver to deadlines
• Exceptional analytical and problem-solving skills
• Ability to communicate complex technical concepts
• Excellent command of the English language and the ability to present and defend your ideas to other key stakeholders both verbally and in writing
• Ability to manage upwards, influencing senior leaders 
• Ability to review processes and drive change through continuous improvement

Nice to have:

• BA/BS in Computer Science or a related technical field or equivalent practical experience
• Knowledge of Amazon AWS and DevOps principles
• Previous experience in E-learning industry and/or SaaS development environment

As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will: 

• Develop the main Docebo LMS products in a service-oriented environment, using PHP7 and NodeJs + MySQL as the main code base.
• Meet challenging deadlines;
• Follow project development and manage practical activities and tasks related to the project's implementation;
• Work in an Agile, Scrum international team with other backend and frontend development.

You have:

• Demonstrated strong knowledge of PHP 5.6+ or Node JS and MySQL. A portfolio attached to the curricula, codeplex or github link;
• 3+ years experience in a similar development position;
• Experience in enterprise-level projects;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps;
• Ability to guide technical discussions with both technical and non-technical audiences;
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more;
• Strong attention to detail and astute diagnostic skills;
• Ability to look at your development within a product use case and measure quality upon it;
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• General knowledge of HTML5, SASS, Angular 2+, Redux;
• Experience in a Cloud or SaaS development environment;
• Bachelor's degree in Computer Science;
• Previous as a programmer analyst.

The Docebo Learning Analytics team is looking for an exceptional Data Engineer who is passionate about data and the insights that large amounts of data can provide, who thinks/acts globally, and who has the ability to contribute to major novel innovations in the industry. The role will focus on working with a team of data engineers, business and tech-savvy professionals to ingest large amounts of structured and unstructured datasets and work with stakeholders to drive business decisions based on these datasets.

The ideal candidate will possess a data engineering background that enables him/her to think strategically and add value to the customer experience. He/She will experience a wide range of problem-solving situations, requiring extensive use of data collection and analysis techniques.

Reports to: Learning Analytics Business Product Owner

Location: Biassono 

You Will:

• Develop and improve the current data architecture using AWS Redshift, AWS S3, AWS Glue, and Hadoop/EMR.
• Improve upon the data models, ETL jobs, and alarming to maintain data integrity and data availability.
• Stay up-to-date with advances in data persistence and big data.
  
  

Basic Qualifications:

• Bachelor’s degree in Computer Science or related field
• 2+ years relevant database and/or software engineering experience
• Experience with MySQL, Redshift/other MPP DBs Experience dealing with a large dataset

Preferred Qualifications:

• Experience with ETL, data modeling and big data architectures
• Experience with Big Data solutions: AWS EMR, Hadoop, Spark, Pig/Hive or similar frameworks
• AWS experience

As a Front End Developer, the candidate will be highly dedicated to evolve the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will:

• Develop the main Docebo LMS products in a service-oriented environment, Angular 7, HTML5, SASS as a main code base using REST APIs to retrieve data from the Backend.
• Meet challenging deadlines.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Help the developers in the team growth their abilities in their positions
• Be a part of an Agile, Scrum international team with other Backend and Front End developers.

You Have:

• Demonstrated strong knowledge of HTML5, SASS, Angular 7 (or equivalent Front End framework), Redux. A portfolio attached to the curricula, codeplex, github link or a website link.
• Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience in enterprise-level projects.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more.
• Strong attention to detail and astute diagnostic skills.
• Ability to look at your development within a product use case and measure quality upon it.
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• Experience in a Cloud or SaaS development environment.
• Bachelor's degree in Computer Science
• Previous as a programmer analyst.

Job Summary

This role is responsible for evolving Docebo LMS Product within the deadline, and following department guidelines. Reporting on progress and developments directly to the relevant Product Owner.

You will

• Develop the main Docebo LMS products 
• Follow project development and manage practical activities and tasks related to the project's implementation
• Be a part of an Agile, Scrum international team with other backend and frontend development

You have: 

Frontend

• Demonstrated strong knowledge of HTML5, SASS, javascript/ECMA, Angular 2+ (or equivalent frontend framework), Redux. Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience using REST APIs to retrieve data from the backend
• A portfolio attached to the curricula, codeplex, github link or a website link.

Backend

• Strong knowledge of handwritten Node.JS, Typescript and Javascript OR PHP
• Familiarity with MVC frameworks;
• Experience developing RESTful APIs;
• Experience with SQL and/or NoSQL databases (ex. MySql, Mongo, DynamoDB) 
  

Nice to have: 

• Commercial experience with Angular2
• Excellent communication and interpersonal skills 
• Passion for creating great user experience
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organisational skills and an ability to prioritise tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

The Functional Product Owner is responsible for leading a multidisciplinary team and implementing specific features of the Docebo LMS. The Functional Product Owner will also be responsible for supporting business and product development processes and working closely with the VP of Product.

Location: Biassono

Report to: Business Product Owner

You will: 

Product delivery:

• Accountable for the technical design, delivery, maintenance and integration of the product owned by your team
• Be responsible for assuring the quality of the product following agreed quality assurance standards
• Leading the correct epic - created by business owners - and user story refinement and relative acceptance criteria
• Be responsible for the adoption of all the best practices and rules shared by the Communities of Practice
• Responsible for the project documentation
• User Story splitting, the definition of low-level/more granular User Stories. It includes more granular ACs' titles (Scenarios)
• Bug life cycle management
• Definition of the Sprint Goal
• Protecting the completion of the Sprint Goal and the success of the Sprint
• Impediments resolution

Team Leadership:

• Leading, mentoring, coaching, developing and managing own team 
• Drive a culture of agility, transformation and team empowerment. Foster a culture of delivering continuous value based on measurable outcomes focused around business goals and customer satisfaction
• Own total service performance, managing communications when conflicts and  impediment occur, and leading retrospectives to resolve and mitigate further conflicts and impediments
• Fostering SCRUM methodology adoption

You have:

• Minimum of 3 years of equivalent position 
• Understanding product development life cycle; Understanding of SDLC including quality assurance, change management and release processes
• Ability to work in an Agile/Scrum environment
• Knowledge of PHP, Javascript, HTML, CSS and Angular 2+ 
• Proven planning and prioritizing skills in order to deliver to deadlines
• Exceptional analytical and problem-solving skills
• Ability to communicate complex technical concepts
• Excellent command of the English language and the ability to present and defend your ideas to other key stakeholders both verbally and in writing
• Ability to manage upwards, influencing senior leaders 
• Ability to review processes and drive change through continuous improvement

Strongly Preferred: 

• BA/BS in Computer Science or a related technical field or equivalent practical experience
• Knowledge of Amazon AWS, Enterprise Level Application
• Previous experience in E-learning industry and/or SaaS development environment

We are looking for a Salesforce Developer who will play a key role in maximizing the efficacy of Salesforce within Docebo ERP. You will be responsible for implementing design, development, testing and implementation of internal customizations, applications, extensions and integrations. You will report directly to Sales and Marketing Solution Architect and collaborate with Executives, Marketing and Sales teams to translate business needs into effective and scalable products within the Docebo Salesforce. Your contributions will directly impact the growth and future of Docebo in terms of the decision-making process.

Location: Biassono

Reports to: Sales and Marketing Solution Architect

You will

• Develop, configure, code, test and debug the integration of Salesforce within Docebo ERP
• Have a clear ability to comprehend from a “big picture” down to the details of what can and cannot be done including understanding downstream ramifications and results;
• Design workarounds to meet Docebo business requirements
• Follow project development and manage practical activities and tasks related to the project's implementation
• Establish requirements working closely with internal stakeholders, developing user stories and storing into JIRA to manage sprints;
• Manage all Salesforce administrative, architecture, support and maintenance activities;
• Follow agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications

You have

• Good knowledge of Salesforce
• Experience with APEX, Lightning, AppExchange, Canvas, Javascript
• Experience with installing and customizing packages from AppExchange. Knowledge of CPQ module is strongly preferred.
• Excellent communication and interpersonal skills
• Fluency in English
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organizational skills and an ability to prioritize tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

As Software Quality Controller, you will support Docebo in quality assurance of software development and deployment. This also includes to make sure that product tests are managed and corrective actions are held appropriately.

Location: Biassono, Italy

Reports to: Head of Quality Assurance

You will:

• Analyze software and systems to avert risk and prevent issues;
• Research Bugs and issues within a product before it gets deployed to everyday users;
• Perform stress testing,  performance testing, functional testing and scalability testing;
• Test in different environments including web and mobile;
• Review documentation and its analysis;
• Provide feedback to software development teams;

You have:

• Demonstrate  knowledge of PHP, MySQL, CSS, Javascript, HTML;
• Excellent problem solving attitude;
• Strong attention to detail and astute diagnostic skills;
• Basic knowledge of UI design;
• Fluent in English;
• Strong interest for Information Technology;

Nice to have:

• Bachelor’s degree in Computer Science.

As BI Solution Architect, you will manage Docebo internal business processes and identify reporting opportunities to improve BI internal management systems adopted.The candidate will define and manage the internal KPIs and reporting tools to meet Docebo needs. 

The candidate will understand the leaders’ needs and challenges, define a development roadmap that aligns with company objectives for internal reporting purposes. 

Location: Biassono

Report to: Head of IT.

You will: 

• Design and deploy dashboards, analytical reports, and metrics tailored to track trends and justify future business initiatives 
• Partner with key stakeholders to understand goals and key performance indicators
• Participate in cross-functional project teams and initiatives, to design and deploy business intelligence solutions 
• Provide insights by understanding business needs and comparing to trends in data Clarify data inconsistencies and offer technical assistance/expertise as necessary 

• Convert Business requirements into User Stories for a team of BI analysts/developers.
• Define project scope, goals and deliverables

You have:

• Prior experience in the same role;
• Experience on understanding business processes and recognizing the proper metrics to evaluate efficiency in any department.
• Ability to expose clearly to internal/external stakeholders' results of work and help them making decisions based on the correct interpretation of data.
• Knowledge of the Software Agility principles and ceremonies; capacity to implement the various practices of the framework following the established company guidelines
• Exceptional analytical skills.
• Focus on problem solving and performance, through teamwork.
• Attention to detail and accuracy.
• Leadership skills, propensity to encourage collaboration, and to improve team engagement.
• Excellent communication skills in English
• A genuine interest in innovation

Strongly Preferred: 

• Knowledge of most common company BI software, such as Looker or Tableau
• Previous experience on a Tech SaaS company

Docebo is seeking an experienced Growth Marketer to drive tactical execution and become the lifeblood of our growth engine. You will have an obsession with lead quality (trials & demos), as a marketing contribution to pipeline and revenue. This means you will be driving website form completions and pricing request inquiries via a mix of organic and paid channels. 

You will focus on optimizing existing channels that have the highest potential for untapped acquisition opportunities, while incrementally experimenting with new unproven channels - ultimately refining a growth cadence that fuels the entire revenue engine. 

Location: Toronto, Ontario, CA (open to remote)

Team: Demand Generation

Big Questions to Answer Before Applying:

• Can you drive the content strategy for building high converting landing pages? 
• Do you love running landing page experiments? 
• Are you a master of modern-day SEO strategies? 
• Are you able to run profitable paid marketing campaigns? 
• Can you write compelling copy that explains benefits over feature dumping? 

If so, let’s talk! Your mission, should you choose to accept it, is to drive the highest quality leads (free trials and demos) at the most efficient cost. 

Key Position Responsibilities:

• Execute organic and paid marketing strategies with maniacal focus on business metrics. Forget about clicks and impressions. Pipeline and revenue are your north stars, with a focus on lead quality (not volume). 
• Possess deep expertise in at least one specific marketing channel e.g. - SEO, PPC, Conversion Rate Optimization, Marketing Automation, etc. 
• Be the in-house expert on our digital footprint in the market and SEO standing. We want to be found (in all areas of the funnel), and you’ll be waving the flag.
• Decrease cost per acquisition by optimizing for efficiency across paid channels. 
• You should know how organic channels compliment + work in tandem with our paid strategy. Understanding the ideal marketing mix will be crucial for this role. 
• Optimize landing pages on our most valuable and expensive traffic sources. You’ll work closely with affiliate partners and review sites to maximize opportunities from those critical partnerships. 
• Work closely with sales on ABM specific campaigns and strategies - outbound, events, content, verticalization, messaging, and positioning. Your mission to help sales break into target accounts, nurture, and close them. 
• Collaborate with our Product team to help package and launch new products / features, and generate demand for those new products. You’ll be their go-to when they want to create excitement around new feature releases. 

Position Qualifications:

• Minimum 4+ years of proven experience in digital marketing for B2B Tech. 
• Experience in marketing for a recurring revenue SaaS business is required. 
• Alien-like copywriting skills. You must be a prolific writer for this role. 
• Digital agency experience is preferred (but not required). 
• You have the uncanny ability to balance speed of execution vs. quality control. 
• You are ridiculously organized and detail-oriented. Nothing slips through the cracks. 
• You’re no stranger to Project Management best practices. You thrive with using tools like Asana / Trello to manage your workflow. 
• Tech-savvy; proficiency with various sales and marketing tools, from Google Analytics to SEMRush to Hotjar and beyond. Hubspot certifications and knowledge are highly valued.

Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) used by more than 6 million users at 1,600 organizations. Sold in over 68 countries worldwide and available in over 41 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.

We're building something good here

The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).

As a Product Marketing Manager (PMM) at Docebo you will launch Docebo products to market and turn them into market-leading solutions. In this role, you will help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

You will: 

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your products, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Run win/loss interviews to understand why we lose to competitors, why we win, and how we can turn that into actionable go-to-market strategies
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization
• Have frequent conversations with customers and the Customer Marketing arm to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework"
• Support Content Marketing arm in creating compelling content for our products, including providing messaging and reviews of all collateral
  
• Work closely with the Sales Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions
• Collaborate with the Content Marketing team on content projects related to industry trends, market problems and solutions (use cases) 
• Develop and maintain industry and solutions onboarding content for new hires

You have:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS, content authoring or business intelligence applications
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Capacity to operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Outstanding written and verbal communications skills, and know when to listen over speaking
• Bachelor’s degree (or equivalent work experience) in Computer Science, Marketing or Communications

Impress us with a great application!

Docebo is of the World's fastest growing SaaS companies in the Learning Technology and has an international presence with offices in Milan, Italy (headquarters), Toronto, Athens, GA, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on improving the company culture.

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.

Reports to: Sales manager UK

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing to provide essential feedback on lead generation quality
• Develop strong relationships with key clients that will generate revenue as new features go-to-market
• Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
• Maintain and possibly exceed an agreed expected volume of revenue per year.
• Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

You have:

• Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Bachelor’s degree or higher level of education
• Ability to do light travel

The position is responsible for generating leads that will support Docebo Sales team through the identification and qualification of new sales opportunities with potential prospects and customers.

You will: 

• Research and actively reach out to targeted accounts and prospects
• Carry out a range of discovery & outbound prospecting calling campaigns
• Create and send targeted and personalised emails; responding to prospects
• Leverage social selling through LinkedIn & Twitter
• Work closely with Account Executives to meet prospect requirements during the qualification process

• Gain in-depth knowledge of Docebo platform and articulate our value proposition to customers
• Understand and resolve prospective client challenges / objections
• Identify client business pain points and educate potential clients on how Docebo can help leverage their learning needs

• Engage in high-level conversations to understand customer goals and find alignment between Docebo and prospective customer needs
• Continuously develop telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing

• Maintain a consistent level of proactive, outbound activity; achieve or exceed monthly, quarterly and annual goals
• Create dialing plan to reach out to the right audience at the right time
• Develop a database of prospects and regularly contact them to gain more understanding of company and prospects
• Track and report daily activities using internal CRM

You have: 

• Proven capabilities and skills in opportunity qualification, pre-call planning, call structure/control, and time management
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic to exceed goals
• Ability to work independently as well as part of a team in a fast-paced environment
• Exceptional analytical and problem-solving skills
• Ability to maintain control of conversation under pressure

Desirable Requirements:

• Fluency in more than one European language; Italian, Spanish, French and German is an advantage
• Previous experience of working in lead generation, sales, sales support and/or marketing
• Previous experience in high volume outbound cold calling