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Nick, your local Docebo Consultant is here to answer you!

Joining the Docebo family means:

Working in a truly multicultural environment

Having the opportunity to travel across the USA, Europe and Asia – where our international offices are located

Working in a fast growing company with a lot of interesting opportunities and things to do

...and most of all have a lot of fun doing so!

Explore open positions at Docebo

Please send your CV to: job@docebo.com.

Please add the position you are applying for in the email subject line.

CUSTOMER SUCCESS MANAGER

You should know that:

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase the number of our ‘Customer champions’.

If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.

You will:

  • Be the primary contact and advocate for Enterprise based customers
  • Become an expert in Learning Management System adoption, including its challenges and processes
  • You will be a friendly professional advisor and know when to suggest best practices, how to defuse tensions, and always address issues as your ultimate goal
  • Maintain a revenue base by managing account retention and renewal rates
  • Generate upsell from new product feature adoption and through upgrades
  • Advocate extended usage, by explaining the value of new modules and services to existing customers
  • Work as part of the team to develop strategies for scale, growth and increased quality of service
  • Reports to: Head of Customer Success

You have:

  • BA/BS or equivalent experience
  • Prior experience in an account management or sales related role, preferably in a startup or fast growth SaaS organization
  • Experience in helpdesk or similar past roles are a plus
  • Experience working with B2B accounts
  • A track record of consistently meeting, and exceeding, revenue goals in previous roles
  • Clear and articulate communication skills, you know how to empathize via phone and in person
  • Natural organizational skills allow you to handle pressure and volume with a positive attitude
  • A natural inclination towards problem solving
  • Knowledge of the HR technologies market is a plus
SERVICE DESK MANAGER
In order to support the fast growth of our North American office we are seeking professionals that fit in our highly dynamic, fast paced, very International, and fast company culture.

The Service Desk Manager will be highly dedicated to oversee all Service Desk staff and ensure that end users are receiving timely assistance. The Service Desk Manager supervises a team of Service Desk Specialists located around the world, and will collaborate effectively and closely with various stakeholders in several company’s departments. The main goal of the Service Desk manager will be to review, update, and improve key processes in order to increase the effectiveness of the help desk team globally.

Reporting lines are respectively CTO and COO.

Compensation will reflect the candidate experience.

This is a Senior and full time only position.

Main Job Tasks and Responsibilities

  • Provide process and management support, and direction to help desk staff.
  • Responsible for monitoring, and quality assurance for all tickets and service requests.
  • Manage all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions.
  • Develop and implement help desk activity metrics, supporting key performance indicators including customer satisfaction metrics.
  • Manage Help desk support tool solutions and providers.
  • Acts as focal point for client and end user management communications and escalation of issues.
  • Provides input to executive management regarding continuous improvement opportunities.
  • Manage staff, scheduling work assignments.

Job Requirements

  • 5 years experience as Service Desk or Help Desk manager in a SaaS software, preferably in the e-learning sector.
  • Ability to travel with no restrictions.
  • Extensive experience in a high technology or SaaS development environment.
  • Strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
  • Ability to work happily under pressure and tight deadlines.
  • Proven ability to manage a team of resources of different skillsets and seniority levels.

Considered a Plus

  • You are located in the Greater Atlanta GA area.
  • Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
  • Advanced knowledge of Zendesk.

You should NOT apply if

  • You do not express your consent to run a background check prior to hiring.
SERVICE DESK INTERN
In order to support the fast growth of our North American HQ we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a Service Desk Intern, the candidate will be highly dedicated to existing and new B2B customers application support.  This is a Junior technical position, candidates with very limited work experience will have the opportunity to be trained and work with Senior professionals and to develop new skills in the software industry. This position is initially open for a Internship agreement for the duration of 3 months.

The position reports to the Service Desk Manager.

Key tasks

  • Provide technical software support for Docebo’s software via Zendesk ticketing system, gotomeeting, email and phone.
  • Be able to troubleshoot and quickly assess severity and impact of customer issues.
  • Articulate necessary technical and non-technical information to customers in a simple, yet clear and concise manner.
  • Help our clients by providing answers to general questions around product usage and train them accordingly.
  • Proactively provide updates to customers on open tickets/cases based on SLAs.
  • Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files.
  • Increase technical expertise by attending training sessions and reading technical documentation.
  • Utilize trouble ticket application and databases to manage and resolve the customer issues clearly and concisely documenting all aspects of the support request.
  • Generate content to augment the existing Docebo knowledge base.
  • Communicate and work effectively with staff in all levels of the organization, including leadership in product and projects management.
  • Perform other duties as required.

Preferred

  • You speak and write fluently both in English and in Spanish.
  • Knowledge of PHP, MySQL, Javascript, HTML, CSS.
  • You have a high degree of flexibility and are able to travel or relocate upon convenience.

Other

All positions available in Docebo require the candidate’s consent to run a full background check.

DEVOPS - INFRASTRUCTURE SUPPORT SPECIALIST
In order to support the fast growth of our North American office we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a DevOps, Infrastructure Support Specialist, the candidate will be responsible for managing the server environment that runs our applications and supports its infrastructure. Compensation will reflect the candidate experience. This is a DevOps intermediate experience and full time position.

The position reports to the Cloud Performance and Architecture Manager.

Main Job Tasks and Responsibilities

  • Infrastructure development and maintenance.
  • Roll out of new Docebo software releases.
  • Identify and keep track of metrics that tell you how your software is performing.
  • Make improvements to the deployment pipeline to ensure smooth and frequent releases.
  • Keep your eyes and ears open for ways we can further streamline our development process.
  • Evangelise and spread your DevOps mentality to your colleagues.

Job Requirements

  • 3 years experience in a similar position.
  • 3 years of experience with Bash and Ruby scripting.
  • 3 years of experience with Unix based systems.
  • Familiar with monitoring tools like Pingdom.
  • Familiar with Git and SVN.
  • A DevOps mindset with a strong drive to get things done.
  • Strong attention to detail, astute diagnostic skills.
  • Ability to solve issues with clear methods while knowing when to take intuitive leaps.
  • Strategic and forward planning thought process.
  • Able to guide technical discussions with both technical and non-technical audiences.
  • Ability to work under pressure and tight deadlines.
  • Branch, write, test, and deploy code for configuring and managed production services.
  • Cloud services such as Amazon AWS.

Considered a Plus

  • You are located in the Greater Atlanta GA area.
  • Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
  • Good source code management.
  • Knowledge of Chef, Puppet, Docker.
  • Knowledge of Resque and Sidekiq.

You should NOT apply if

  • You do not express your consent to run a background check prior to hiring.
IMPLEMENTATION SPECIALIST
We are currently only processing applications for candidates who have a valid US work permit. We are not considering candidates via recruitment agencies / headhunters.

Things you need to know about this role at Docebo:

  • Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking. If these three things scare you, it’s not going to work out.
  • A no-attitude, no-jerks policy is in place
  • We help each other above and beyond what’s considered the norm – we are truly a tight team and pride ourselves on that
  • We encourage continued evolution and improvement on a professional level, no matter what the job role
  • We don’t promote the culture of a quiet, confined 8×5 cubicle job – your social skills are key to us
  • Our culture is about making things happen fast, and if possible yesterday
  • We are a flat organization and keep company politics to a minimum

You Have

  • Experience in a similar role in service implementation and delivery
  • Experience working with clients in the ‘Large Accounts, Enterprise’ space
  • Great understanding of consulting processes and software implementation
  • A firm grasp in the areas of application programming and system design
  • A natural inclination to resolve customer problems and help them be highly successful
  • Excellent communication and client-facing skills, both written and spoken
  • Ability to thrive in a time-sensitive, high-energy, demanding, entrepreneurial environment

You Will

  • Manage multiple projects concurrently
  • Analyze and understand client business requirements and translate client objectives into technical documentation (SoW)
  • Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
  • Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
  • Prevent, identify, quantify, and communicate risks internally and externally
  • Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
  • Liaise with different teams like a champ

Plus

  • Experience in E-Learning / Learning Management industry
  • Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque
  • Working knowledge of project management principles
  • Previous experience in a high-growth organization
  • Flexibility to relocate if needed, and to travel if required
  • Spanish or Portuguese language is a plus

Other

  • Every position in Docebo is subject to a full background check.
SAAS/CLOUD SALES EXECUTIVE FOR EUROPEAN MARKET
In order to support the fast growth of our office in Dubai we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As an Account Executive, the candidate will be highly dedicated to new inbound lead nurturing and customer acquisitions, selling our Cloud-based, SaaS Learning Management System: typical target is clients with 500 to 10,000 employees.

Compensation will reflect the candidate experience. This is a sales intermediate experience and full time position.

The Account Executive will report to the Country COO.

Main Job Tasks and Responsibilities

  • Respond to inbound customer contact and questions either through email response or via Skype or phone call.
  • Provide detailed online demo of  the product based upon customer requirements and customizing the demonstration based upon customer needs.
  • Build proposals for complex customers in conjunction with senior team.
  • Planning, meeting with senior team members to build strategy, forecasting and adapting business development strategy.
  • Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

Job Requirements

  • 2 years experience selling SaaS/Cloud Apps in Europe.
  • Experiences drafting Business Proposals.
  • 4 year University Degree from accredited University.
  • Highly comfortable with technology with deep love of experimentation and tinkering with new tools
  • Understanding of common web technologies (browsers, HTML 5.0, APIs, JavaScript, PhP).
  • Very advanced communication ability and high comfort level of virtual communication mediums (phone, skype, GoToMeeting).
  • Strong working knowledge of Microsoft Office Platforms.
  • Highly organized.
  • Expert ability in eMail communication and ability to input all communication into ERP System with detailed customer notes.
  • Good understanding of the needs of the European market.
  • Ability to network fluidly and to speak and listen to individuals in a way that encapsulates their needs and requirements.
  • Fluent in English, knowledge of other languages (French, Italian, German) a strong bonus
  • Ability to work in a fast paced environment and multitask.
  • Ability to maintain a solid pipeline and manage a large number of assigned leads and RFPs and report status weekly.

Considered a Plus:

  • Experience Developing new markets in Europe.
  • Familiarity with CRMs and similar tools.
  • Experiences working virtually with teams across the world.

Benefits:

  • Paid health insurance.
  • 2 tickets home per year (if living outside of home).
  • Company Laptop.
  • Mobile phone.