CAREERS

The Account Manager will work to grow revenue from our existing accounts while working closely with our Global Customer Success teams. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for account penetration, meaning you will map and scope out Subsidiaries of the clients in your targeted portfolio with the goal of expanding the Docebo footprint. One of Docebo’s top revenue-growth strategies involves landing and expanding and this role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the SaaS space.

Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specially designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Culture is incredibly important at Docebo. Docebo encourages the team to not only work effectively together but also have fun together too!

Location: Athens, GA (Open to remote)

Reports to: Director of Account Management 

You Will:

• Understand and be able to present our products inside out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Success, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• LMS, e-learning, or HCM experience preferred. 
• Experience selling software and an understanding of software sales methodologies and processes.
• 3-years experience in a sales role in an SDR, AE, or AM position at a SaaS company.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

The Escalation Manager is a new position with Docebo and we are looking for a candidate who will be excited about owning the responsibility of offering outstanding customer service to our clients. As part of the Product organization, the EM works closely with Docebo’s Product, Support, Professional Services, Customer Experience, and Sales teams. Externally, the EM works closely with customers, owning the coordination and triaging of critical issues resolution. The EM provides timely and accurate updates regarding these issues externally while reporting the status of the customer relationship to senior management.

The EM will report to the SVP of Product and Services in order to ensure the complete execution of their vision, supporting the decision-making process by providing insightful data.

The role’s primary responsibility is to support our customers in resolving critical issues that they have with the Docebo platform in order to implement their use cases with high satisfaction.

Role Responsibilities: 

DEPARTMENT: Product

REPORTS TO:  SVP of Product

LOCATION: Athens, GA (US) - (Open to remote)

• Develop and maintain a prioritized Issue List and Action Plan to drive resolution to critical issues.
• Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues.
• Coordinate resources throughout Product, Support, Professional Services, and Customer Experience organizations to address the Action Plan for assigned accounts.
• Educate and promote best practices for leveraging Functional and Technical Support with customers.
• Report to senior management together with the Customer Experience organization to provide insight into the current state of the customer relationship with escalated accounts.

Role Requirements:

• Ideal candidates will have at least 3 years of experience in Escalation Management, Customer Relationship, and/or Account Management for SaaS solutions, plus one or more of the following areas:
  • Functional and Technical Support services delivery
  • Technical Sales Support
• Experience in HCM/Talent Management/Learning Management solutions is a plus. 
• Ability to establish and maintain strong relationships with a variety of internal and external roles, from technical contributors to senior management.
• Excellent written and verbal communication skills.
• Strong negotiation and objection handling skills.
• Track record of success in effectively managing crisis situations.
• Strengths in managing customer expectations clearly, concisely, and in summary format.
• Highly skilled in effectively identifying and managing a list of issues from inception to resolution. Very organized. 
• Understanding of cross-functional relationships and processes critical to driving issue resolution.
• Amazing ability to effectively lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.
• Relevant Bachelor’s degree; preference for computer science or related degrees / MBA.
• Domestic and International travel as needed, up to 30%. 
• Language: English is required;  1 or more languages at business proficiency level is a plus. 

The Head of Onboarding Services directs and coordinates functional and technical Onboarding activities for net new clients as well as functional and technical consulting post Go-Live of the Docebo platform. 

The Head of Onboarding services will report to the Head of Global Professional Services in order to ensure the complete execution of his/her vision and support his/her decision-making process by providing insightful data.

The role’s primary responsibility is to drive our customers through their onboarding in Docebo's platform, supporting the configuration of the Learning Suite so that it can cover the clients’ use cases.

DEPARTMENT: Professional Services (PS)

REPORTS TO:  Head of Global Professional Services

LOCATION: Athens, GA (US) OR Remote

Role Responsibilities: 

• OKR's: Continue to define, build and deploy operational framework, metrics, and OKRs to ensure full alignment with the Head of Global Professional Services and the Executive team, enabling them to build data-driven strategies through insightful reports.
• Onboarding team
  • Coordinate a global team of incredible professionals based in NA and EMEA.
  • Increasing the productivity of the team, optimizing processes, and workflows.
• Onboarding activities
  • Support the enhancement of the onboarding methodology aimed at improving the effectiveness of the learning suite inside the client organization and increasing the level of customer satisfaction and user adoption.
  • Define new onboarding services based on the learning suite evolution.
  • Provide estimation of custom onboarding packages for clients not fitting the standard service packages offered.
  • Define/enhance together with the Customer Success leaders the handoff process from the Professional Services resource to the Customer Success Manager (CSM) 
• Post Go-Live support
  • Define standard and tailor-made services to support the client after the GO-LIVE to optimize the learning suite configuration based on client end-users feedback and changes in the client use cases.
  • Work closely with the Customer Success leaders to have onboarding and Customer Success teams working together to make the client successful in using the learning suite.

Build and Lead a World-class Team:

Work closely with the HR team to:

• Supervise the recruiting of experienced leaders and employees for each functional role and attract high potential individual contributors to the team.
• Continue to evolve the onboarding process for new team members, fostering collaboration within teams across the customer lifecycle.
• Encourage continuous learning within the team, managing a strong Onboarding Enablement program.
• Continuous coaching, mentoring, and development of current and future Onboarding organization management teams

Role Requirements:

• 7+ years of experience in Professional Services supporting SaaS businesses preferred.
• 3+ years as Head of Onboarding Services is a plus.
• Ability to manage influence through persuasion, negotiation, and consensus-building.
• Passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models.
• Strong empathy for customers with the ability to push back.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• An enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.
• Ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Relevant Bachelor’s degree; preference for computer science or related degrees / MBA.
• Domestic and International travel as needed, up to 30%.

The Head of Value Added Services will be responsible for partnering with the Product and Professional Services Leadership team to execute on the company vision of ramping-up our professional services offering and engaging with our customers to deliver an extended portfolio of Value Added Services. 

This role, which can be remote, will report to the Head of Professional Services to ensure the complete execution of our services strategy and serve as a strategic contributor for the SVP of Product.

Our ideal candidate is an expert in service design and delivery of technology platforms with a strong preference in eLearning or talent management solutions. You must also have an entrepreneurial spirit and be able to partner with multiple stakeholders in Docebo as we build and deliver a new offering to both current and prospective customers. The Value Added Services team is a new, critical business unit for Docebo and the Head of VAS will ultimately be responsible for the unit’s oversight and success.

REPORTS TO:  Global Head of Professional Services

LOCATION: Athens, GA (US) (Open to remote)

Role Responsibilities: 

Own and contribute to our Value Added Services Strategic Plan

• Manage the internal startup of our extended professional services group, building it as a key component of the journey and value proposition to both current and upcoming customers.
• Define the Service offering and detailed value proposition; outlining the Service Blueprints and Service Roadmap, including specification and success metrics. 
• Work cross-functionally with the Revenue and Finance leadership teams in order to define the pricing strategy and model while managing the team's P&L and results.

Execute Value Added Services launch and continued Operations

• Coordinate the delivery of the Services; organizing and prioritizing processes and resources.
• Collaborate with multiple internal and external stakeholders; creating effective communication processes and rituals:
  • Internally with the Sales & Marketing, Customer Success, Solution Deployment, Customer Support, and Product organizations to help build out collaterals and commercial strategy and services based on our product(s) capabilities.
  • Externally with our extended partner network by enabling them to provide services on their own or by outsourcing additional services to them.  
  • Externally, by being a customer champion and analyzing the customers’ needs and areas of interest in order to grow the Value Added services portfolio.
• Manage the services delivery and customer satisfaction by coordinating and leading a globally distributed team of highly talented professionals. 
• Monitor the teams’ productivity in order to optimize processes and workflows.
• Work closely with HR to supervise the recruiting of high-potential individuals (internal and external candidates) for each functional role and build an onboarding process for new team members. 
• Implement an organization that encourages professional development and career progression within the team.
• Catch business opportunities working in partnership with internal teams like Sales and Customer Success, Solution Deployment, Customer Support, and Product teams.

Role competencies and requirements:

• Ability to inspire group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Passion for defining and implementing services that affect customer success and augment usage and retention.
• Passion for owning the business unit’s economic sustainability, revenue, and growth with a deep understanding of value drivers in recurring revenue business models.
• Experience in managing teams remotely located in different countries.
• An enthusiastic, creative leadership style with a demonstrated desire for continuous learning and the ability to inspire others.
• Ability to make timely decisions and manage priorities with an analytical and process-oriented mindset.
• Strong empathy for customers with the ability to build solid relationships.
• Excellent communication and presentation skills.
• 7+ years of experience in Professional Services with 3+ years of operational leadership experience, managing multidisciplinary, global, and remote teams.
• Experience working for B2B SaaS companies preferred.
• E-learning or HCM industry experience preferred.
• Domestic and International travel as needed, up to 20%, including being in the Athens office several days a month.

Why Outbound? 

Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Manager, Outbound Business Development

Location: Athens, GA (not a remote position)

You will:

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
• Quickly research and strategize an approach to create interest and engage.
• Profile potential prospects via predetermined criteria.
• Secure and schedule meetings and demos adopting all tools available to you.
• Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
• Record all activities in our CRM.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Clear writer and a creative thinker - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Good listening attitude.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• Run through a brick wall level of drive, passion, and desire for results.
• 1+ year in a fast growing startup environment is a plus

As a Sales Trainer, you will provide training, internal support, resources, and guidance for Docebo’s global sales team. This includes implementing and managing innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

This role requires an individual who is able to work in a team environment, be self-motivated, and is extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA (Remote optional)

Reports to: Sales Enablement Manager

You will:

• Partner with sales teams to understand the most critical needs and build programs and content to meet their needs.
• Support the sales enablement strategy and project management activities of innovative and digital field training.
• Deliver and facilitate select training programs in strong partnership with the field managers as well as external vendors to ensure the best class, modern and engaging training experience across all KPIs. 
• Work with sales leaders to support the day-to-day training management of the sales organization, enabling sales leaders to spend more time on customer-facing activities.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization.
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 

You have:

• 2+ years experience of Sales Enablement and/or corporate training
• Previous experience in a sales role preferred.
• Experience selling complex deals or training salespersons in the SaaS, e-learning, or similar space.
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams.
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting.
• Proven experience in demos and leveraging creative tactics and programs. 
• Strong business acumen and communication skills.
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business.
• Ability to exercise discretion, decisiveness, and independent judgment on business and training matters.
• Fluent in English.

Title: Salesforce Administrator 

Reports to: Senior, Sales Operations Manager

Location: Toronto, Canada/ Athens, Georgia (Open to remote) 

We are new to Salesforce - but you are not! We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. Your experience with the Salesforce platform means you have a deep understanding of the configuration as well as know when to bring in a developer to extend features to support the business needs. We know you are analytical and will enjoy digging into the business needs and requirements and seamlessly translate them into Salesforce solutions. 

You will be responsible for:

Business Analysis

• Work closely with departments including sales, professional services, customer service, and IT to implement new features, functionalities, and processes.
• Work with business users to document a business process, problems, gather requirements for enhancements.
• Translate business requirements into logical technical designs; define technical solutions in Salesforce.cin to support business work processes.
• Create, maintain detailed documentation for technical designs, project plans, deployments and training documents.
• Design test plans and manage the execution of plans, documentation failures for developers and others to correct. Drive resolution of all issues that come up during the development phase. 
• Communicate project status to key stakeholders throughout the entire development process.
• Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports, etc. 

Design/Build

• Design, develop, and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, approval processes, process builders, etc. 
• Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation; create and manage any complex workflow rules, data validation, and triggers.
• Assist with testing/QA.
• Build customized solutions in Salesforce.com and associated systems that support business requirements and processes.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Work with developers to provide direction where advanced solutions are required (e.g., Apex classes, triggers, VisualForce).

Maintain/ Administer

• Provide day to day SFDC platform and user support; Manage users, profiles and roles, customization of objects, fields, record types, page layouts, validations.
• Ensure proper security models are in place and maintained for data access.
• Maintain and improve upon SFDC integrations with both internal and third-party systems.
• Assist with managing Report/Dashboard structure.
• Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators; help troubleshoot, investigate, and implement solutions to identified issues.
• Ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality. Perform mass uploads and updates of data as required. Assist with monitoring data quality.
• Work within sandbox environments and follow a release schedule, to maintain system integrity.
• Help with regression testing during Salesforce releases.
• Assist with Technical documentation.

Minimum Qualifications:

• Bachelors degree
• 3+ years experience as an SFDC Admin
• Technical experience with Salesforce CPQ
• Certified Salesforce Administrator, Advanced Administrator
• Experience with Marketing Automation Tools (Hubspot, Outreach, etc,)
• Skilled in Workflow, Approval Process, Process Builder, Visual Workflow, 
• Experience with Lightning UI
• Strong understanding of Salesforce.com best practices and functionality 
• Strong communication and logical thinker
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work and travel with no restrictions within and outside the United States.

Preferred Qualifications:

• Certified CPQ Specialist, Salesforce Sales Cloud or Service Cloud Consultant preferred
• Experience with Hubspot, Outreach, HTML preferred 
• Experience within a SaaS environment

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset.

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family.

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.

Location: Athens, GA (Open to remote)

Reports to: Sales Manager, NA

Your Qualifications:

• Consultative selling experience
• Prospecting skills
• Strong communication skills
• Has a competitive spirit
• Can collaborate and influence in a “win as a team” environment
• Coachable
• Has a drive for results
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution.
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business.
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate.

You have:

• Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Experience with Salesforce (or other CRMS's), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually).
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

As a Front End Developer, the candidate will be highly dedicated to evolve the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will:

• Develop the main Docebo LMS products in a service-oriented environment, Angular 7, HTML5, SASS as a main code base using REST APIs to retrieve data from the Backend.
• Meet challenging deadlines.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Help the developers in the team growth their abilities in their positions
• Be a part of an Agile, Scrum international team with other Backend and Front End developers.

You Have:

• Demonstrated strong knowledge of HTML5, SASS, Angular 7 (or equivalent Front End framework), Redux. A portfolio attached to the curricula, codeplex, github link or a website link.
• Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience in enterprise-level projects.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more.
• Strong attention to detail and astute diagnostic skills.
• Ability to look at your development within a product use case and measure quality upon it.
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• Experience in a Cloud or SaaS development environment.
• Bachelor's degree in Computer Science
• Previous as a programmer analyst.

Job Summary

This role is responsible for evolving Docebo LMS Product within the deadline, and following department guidelines. Reporting on progress and developments directly to the relevant Product Owner.

You will

• Develop the main Docebo LMS products 
• Follow project development and manage practical activities and tasks related to the project's implementation
• Be a part of an Agile, Scrum international team with other backend and frontend development

You have: 

Frontend

• Demonstrated strong knowledge of HTML5, SASS, javascript/ECMA, Angular 2+ (or equivalent frontend framework), Redux. Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience using REST APIs to retrieve data from the backend
• A portfolio attached to the curricula, codeplex, github link or a website link.

Backend

• Strong knowledge of handwritten Node.JS, Typescript and Javascript OR PHP
• Familiarity with MVC frameworks;
• Experience developing RESTful APIs;
• Experience with SQL and/or NoSQL databases (ex. MySql, Mongo, DynamoDB) 
  

Nice to have: 

• Commercial experience with Angular2
• Excellent communication and interpersonal skills 
• Passion for creating great user experience
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organisational skills and an ability to prioritise tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

As a Learning & Support Specialist, you will support our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software are properly and promptly taken care of.

Location: Biassono, Italy

Reports to: Learning and Support Team Leader

You will :

• Deal with customers from different countries every day;
• Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone;
• Be able to troubleshoot and quickly assess severity and impact of customer issues;
• Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
• Help clients by caring about their success, and work with the entire Success team;
• Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
• Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
• Continually, generate and provide feedback on Docebo’s knowledge base;
• Deliver online training to the customers about the LMS’s functionalities;
• Work with a talented and multicultural team.

You have:

• Superior communications skills and an excellent grasp of the English language;
• BA/BS or equivalent experience;
• A passion for modern technologies / internet related technologies;
• A natural inclination towards problem solving.

Nice to have:

• Experience in Helpdesk or similar past roles;
• Knowledge of the HR technologies & eLearning markets;
• Knowledge of PHP, MySQL, Javascript, HTML, CSS.

Our ideal Business Development Representative is a results-oriented professional with a hunter's mentality and a desire to win. Our BDR’s are self-motivated, ambitious, and passionate about how Docebo helps our customers. We look for professionals who are interested in the team’s goals, incessantly focussed on results, and have a glass-half-full mentality. In this role, BDR’s become experts at using lead gen tools to routinely extract contacts and craft targeted lists of prospects. They conduct sales development best practices with email, phone, and social drip cadences with net-new prospects. Using a fresh and modern tech stack, BDR’s vigorously generate new appointments, demos, and contracts. This professional is passionate about smashing their goals and works to continuously improve their craft.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team that is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Manager, Outbound Business Development

Location: Toronto, ON, Canada (not a remote position)

You will:

• Craft succinct and compelling messaging for emails and cold calls which speak directly to buyer pain and capture your audience’s attention in a short amount of time.
• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Qualify the needs and wants of an organization.
• Connect with prospects to introduce the value proposition of Docebo products.
• At a high-level, discuss products and features to asses the interest and timing of a sales opportunity.
• Work collaboratively with AE’s by sharing prospect’s use case and level of interest to solution-build for prospects, upon identifying a qualified lead.
• Be excited to hunt for new business opportunities to fuel the sales pipeline.
• Be comfortable cold calling and video conferencing.
• Be ready to thrive in a dynamic environment and develop the role as things change within the business.
• Be able to strategically research and develop new accounts and messaging for hyper-targeted outreach (events, conferences, awards).
• Quickly research and strategize an approach to create interest and engagement.
• Secure and schedule meetings and demos adopting all tools available to you.
• Record all activities in our CRM and ensure that all the data points are accurate and updated on a timely basis.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings, and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends, and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Passion, enthusiasm, energy, and humor that translates through phone and email communications.
• Creative ways to reach out to prospects and engage them in a meaningful discussion about how to improve their business.
• Self-empowering and self-motivated resilience in the face of rejection.
• A gritty love for the chase and the rewards that come with it.
• A keenly developed competitive nature with a desire to meet and exceed measurable performance goals.
• Clear writing and creative thinking - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Empathetic and active listening skills that drive thoughtful solutions.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• 1+ years in a fast-growing startup environment is a plus.

Title: Salesforce Administrator 

Reports to: Senior, Sales Operations Manager

Location: Toronto, Canada/ Athens, Georgia  (Not a remote position) 

We are new to Salesforce - but you are not! We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. Your experience with the Salesforce platform means you have a deep understanding of the configuration as well as know when to bring in a developer to extend features to support the business needs. We know you are analytical and will enjoy digging into the business needs and requirements and seamlessly translate them into Salesforce solutions. 

You will be responsible for:

Business Analysis

• Work closely with departments including sales, professional services, customer service, and IT to implement new features, functionalities, and processes.
• Work with business users to document a business process, problems, gather requirements for enhancements.
• Translate business requirements into logical technical designs; define technical solutions in Salesforce.cin to support business work processes.
• Create, maintain detailed documentation for technical designs, project plans, deployments and training documents.
• Design test plans and manage the execution of plans, documentation failures for developers and others to correct. Drive resolution of all issues that come up during the development phase. 
• Communicate project status to key stakeholders throughout the entire development process.
• Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports, etc. 

Design/Build

• Design, develop and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, approval processes, process builders, etc. 
• Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation; create and manage any complex workflow rules, data validation, and triggers.
• Assist with testing/QA.
• Build customized solutions in Salesforce.com and associated systems that support business requirements and process.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Work with developers to provide direction where advanced solutions are required (e.g., Apex classes, triggers, VisualForce).

Maintain/ Administer

• Provide day to day SFDC platform and user support; Manage users, profiles and roles, customization of objects, fields, record types, page layouts, validations.
• Ensure proper security models are in place and maintained for data access.
• Maintain and improve upon SFDC integrations with both internal and third-party systems.
• Assist with managing Report/Dashboard structure.
• Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators; help troubleshoot, investigate, and implement solutions to identified issues.
• Ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality. Perform mass uploads and updates of data as required. Assist with monitoring data quality.
• Work within sandbox environments and follow a release schedule, to maintain system integrity.
• Help with regression testing during Salesforce releases.
• Assist with Technical documentation.

Minimum Qualifications:

• Bachelors degree
• 3+ years experience as an SFDC Admin
• Technical experience with Salesforce CPQ
• Certified Salesforce Administrator, Advanced Administrator
• Experience with Marketing Automation Tools (Hubspot, Outreach, etc,)
• Skilled in Workflow, Approval Process, Process Builder, Visual Workflow, 
• Experience with Lightning UI
• Strong understanding of Salesforce.com best practices and functionality 
• Strong communication and logical thinker
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work and travel with no restrictions within and outside the United States.

Preferred Qualifications:

• Certified CPQ Specialist, Salesforce Sales Cloud or Service Cloud Consultant preferred
• Experience with Hubspot, Outreach, HTML preferred 
• Experience within a SaaS environment

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS elearning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you. Plus, there is the potential for international travel to our offices in Athens, Georgia, Canada, and Milan, Italy!

Our ideal candidate loves working with people to help them understand and learn about our product and will also work closely with our sales team on complex deals. As a Solutions Consultant, you will work with our prospects to discover, prepare and lead presentations. You will be leveraging industry knowledge to serve as an expert throughout the sales process.

Reports to: Head of Solutions Engineering

Location: Toronto, ON (not a remote position)

You will :

• Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors.
• Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders.
• Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
• Be a creative, upbeat, and positive player at all times while guiding the prospects assessments of our products at various technical levels.
• Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs.
• Confer with prospective customers and engineers to assess implementation needs and to determine requirements.
• Collaborate with sales teams to understand customer requirements and provide sales support.

You have:

• You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
• 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
• A “can do” attitude, which means you look at obstacles as opportunities to help Docebo succeed.
• Strong sales attitude and instinct; enjoy speaking with prospective clients in all stages of the sales cycle.
• Love the intersection of technology, business, and learning.
• Understanding of HTML, CSS, and Javascript.
• Strong knowledge of enterprise technologies and systems (including SSO, CRM, ERP or HRIS).
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset.
• Knowledge of the LMS industry and its surrounding standards a plus.
• Experience in the SaaS industry will be considered an advantage.
• Bachelor's degree required.
• Ability to travel up to 20% of the time.

Impress us with a great application!

Docebo is of the World's fastest growing SaaS companies in the Learning Technology and has an international presence with offices in Milan, Italy (headquarters), Toronto, Athens, GA, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on improving the company culture.

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.

Reports to: Sales manager UK

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing to provide essential feedback on lead generation quality
• Develop strong relationships with key clients that will generate revenue as new features go-to-market
• Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
• Maintain and possibly exceed an agreed expected volume of revenue per year.
• Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

You have:

• Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Bachelor’s degree or higher level of education
• Ability to do light travel

The position is responsible for generating leads that will support Docebo Sales team through the identification and qualification of new sales opportunities with potential prospects and customers.

You will: 

• Research and actively reach out to targeted accounts and prospects
• Carry out a range of discovery & outbound prospecting calling campaigns
• Create and send targeted and personalised emails; responding to prospects
• Leverage social selling through LinkedIn & Twitter
• Work closely with Account Executives to meet prospect requirements during the qualification process

• Gain in-depth knowledge of Docebo platform and articulate our value proposition to customers
• Understand and resolve prospective client challenges / objections
• Identify client business pain points and educate potential clients on how Docebo can help leverage their learning needs

• Engage in high-level conversations to understand customer goals and find alignment between Docebo and prospective customer needs
• Continuously develop telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing

• Maintain a consistent level of proactive, outbound activity; achieve or exceed monthly, quarterly and annual goals
• Create dialing plan to reach out to the right audience at the right time
• Develop a database of prospects and regularly contact them to gain more understanding of company and prospects
• Track and report daily activities using internal CRM

You have: 

• Proven capabilities and skills in opportunity qualification, pre-call planning, call structure/control, and time management
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic to exceed goals
• Ability to work independently as well as part of a team in a fast-paced environment
• Exceptional analytical and problem-solving skills
• Ability to maintain control of conversation under pressure

Desirable Requirements:

• Fluency in more than one European language; Italian, Spanish, French and German is an advantage
• Previous experience of working in lead generation, sales, sales support and/or marketing
• Previous experience in high volume outbound cold calling