Careers

Docebo, the industry leader in cloud-based LMS, is looking for a talented Compliance Specialist to join our global Information Security team and directly support the CISO and the Product Security Manager in managing the overall company compliance to to regulations and standard related to Information Security, Privacy and Data Protection, Quality, as well as to internal company’s policies

Our ideal candidate will be comfortable with working in an environment that moves at the speed of light. You must have a strong work ethic and a high level of curiosity on top of being a fast learner and excited to learn new technology on an ongoing basis. Having great communication skills (presentation, verbal and written) is a must!

Reports to: Information Security Officer

Location: Toronto, ON

You Will:

• Support the CISO and the Product Security Manager in managing the overall company compliance to to regulations and standard related to Information Security, Privacy and Data Protection, Quality, as well as to internal company’s policies

• Support the Product Security Manager in qualifying the security requests and explaining how the current docebo practices addresses such requests 

• Support SalesOps and Solution Engineers to understand customer’s inquiries and fulfill questionnaires related to Information Security, Privacy and Data Protection and plays the technical expert role during the commercial relationships 

• Manage and maintains the company standard CAIQ and SIG questionnaires and the overall company knowledge base and official documentation and reports relevant to Information Security, Privacy and Data Protection

• Support the Product Security Manager, the General Counsel and company legals in the review of customer’s amendments to MSSA and DPA related to Information Security, Privacy and Data Protection helping and on defending our DPA documentation in terms of those controls and processes we put in place

• Manage the maintenance of ISMS structure and security controls documentation

• Operate the existing tools for compliance monitoring and management

• Provide support in the sales and customer care processes for all the aspects related to information security and privacy

• Monitor the compliance with contractual obligations with customers

• Provide support in the  process analysis, procedures and work instruction definition

• Provide support in the monitoring and application of security organizative measures 

• Support the maintenance of ISMS structure and security controls documentation

• Participate in internal audit activities

You Have:

• Knowledge of privacy regulations such as GDPR, PIPEDA, CCPA and of law aspects related to innovation and technology

• Basic knowledge of information security principles and security industry standards such as SSAE18/SOC2, ISO 27001/27018, ISO 9001, PCI-DSS, NIST

• Experience in pre-sales of ICT services and/or information security services/products 

• Experience in contract review and negotiations

• Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas

• Ability to speak about  standard operating procedures and protocols in the security realm of the customer company

• Ability to analyze problems and propose solutions

• Ability to work in a fast-paced, dynamic environment

Pluses:

• LLB/LLM and/or specialisations in Privacy & Cybersecurity related fields

• Professional certifications related to standards such as ISO 27001, PCIP, ISACA

• Familiarity with risk management and related assessment/audit activities

Docebo is looking for a Conversion Rate Optimization Manager to join our global marketing team and own the responsibility for driving conversion rate optimization strategy and vision across our web marketing channels. 

You will centralize our marketing optimization efforts by working cross-functionally to implement and execute strategies, advocate for our audiences, and help drive the overall growth of our channels. 

This role will offer you the chance to establish an on-going conversion rate optimization program from the ground up. In this pivotal position on our acquisition team, you will work with talented partners across marketing, creative, and engineering. Successful candidates will bring a mix of innovative ideas, measurement strategy, and tactical execution to test, track, measure growth-focused initiative. 

Reports to: Senior SEO Manager

Location: Athens, GA or Toronto, ON - Remote OK (North America only)

Who You Are:

• You have a customer-first mindset, and you believe having a deep understanding of the way B2B buyers think is the best way to build a winning inbound marketing experience. You will be responsible for bringing ideas to life and upholding an exceptional site experience for our audience. This means doing all the things you have always wanted to do but never had the time or resources to do at your previous job. 
• You are unrelenting in driving inbound results, helping to keep marketing costs low while doing so. You will develop personalized user acquisition flows by understanding the key conversion funnel stages and building a roadmap to get there.
• You champion performance reporting, embracing your strong analytical skills. You value data integrity and the need to report on the success/failure results of optimization efforts.
• You are confident at making decisions that affect critical aspects of the business. And experienced presenting and influencing C-Level executives with an emphasis on translating insights and data into customer value.
• You have experience working with SaaS products, have worked on initiatives that support product led growth and you’ve implemented a PQL strategy 

You Will:

Develop a conversion rate optimization vision and strategy - Own the conversion optimization plan, test design, implementation, and insights generation against the business objectives.

Lead conversion rate optimization at all stages of the funnel - you’ll optimize the conversion rate for everything from inbound lead flow to in-product onboarding. You’ll brainstorm ways to engage and activate platform users to create product qualified leads for our sales team. You’ll report and quantify the wins and the impact on the business.

Provide leadership in architecting the ideal digital experience -  Leveraging metrics, optimization, qualitative/quantitative research to inform and validate design decisions you’ll have purview over the entire digital experience including our main website, microsites, landing pages and in-product

Rapidly prototype and test CRO/UI hypotheses across acquisition funnels - Ensuring that tests are “always-on” across acquisition funnels and activation workflows

Manage in-product experiences to drive action - you will use in-product activity from users to activate engagement methods (pop ups, messages, chat/bots) and qualify users for sales outreach, upsells and cross-sell opportunities

Work in collaboration with agencies and cross-functional teams - Partner with executives, product, creative, content, technology to deliver a robust CRO program.

Own test management and reporting across all initiatives - working closely with the CRO contractor to manage operations of the program.

Develop, manage, and report on multivariate tests, owning documentation and tracking of all CRO action items and workflows.

Manage ambiguity effectively - Influence the direction of projects using strong analytical skills, but when required relying on your intuitive sense in the absence of data.

Troubleshoot - Spot existing issues with optimization test set-ups and present results internally or externally through the production of high-quality documentation.

Function as the conversion rate optimization subject matter expert -  ensuring stakeholders know what is working, what is not working, and what the next focus will be.

You Have:

• 2-5+ years driving conversion rate optimization strategy on high-profile web properties
• You’ve run an end-to-end CRO or testing program from hypothesis to concluded experiments
• Expert knowledge of web optimization, heat mapping, and multivariate platforms like Google Optimize, Optimizely, or VWO
• Experience working with platforms like Pendo to improve engagement and user activation
• Experience implementing and managing a web personalization strategy
• Expert in landing page development & optimization, experienced with landing page tools such as Unbounce or Instapage
• In-depth Google Analytics knowledge and experience using Google Analytics to find insights and areas of opportunity
• Solid understanding of statistics and attribution modeling methodologies
• Experience with UX best practices and their effects on conversion rates
• Detailed knowledge of CRO research methods (user experience, surveys, analytics, heat maps) to gain insights from web traffic
• Ability to create wireframes and lead technical and non-technical team members to implement CRO tests
• HTML, CSS and/or Javascript experience 
• Experience with data APIs and database systems, data modeling, a plus
• Knowledge & experience in agile project management a plus
• Bonus points if you’ve completed courses for conversion rate optimization programs like Reforge and CXL
• Proven analytical storytelling skills. Aggregating data and translating it into insightful stories and tactical recommendations
• A deep understanding of digital marketing and the e-commerce landscape
• Creative thinker that is organized, detailed, and extremely collaborative with the ability to work on many projects simultaneously
• Strong communication skills (up, down, and laterally) with the ability to listen, articulate positions, and advocate designs
• An eagerness about using data to improve user experiences
• Ridiculous organization and are detail-oriented. Nothing slips through the cracks. 

As Docebo’s Creative Director, you will oversee all creative aspects of Docebo’s brand, elevating the brand to the highest standard. Working with key stakeholders across the organization, you are responsible for elevating the Docebo brand across the touchpoints of the digital space while leading, mentoring and inspiring an in-house team of passionate creatives including: graphic designers, web designers, and video specialists. You will lead with passion, creativity and curiosity, building and executing on brand guidelines, leading creative marketing campaigns and execution, and ensuring an exceptional level of consistency and quality is accomplished. Above all else, you will put Docebo’s customers at the heart of everything you create while motivating your team to hit business targets. 

Reports to: Global Director of Marketing Communications 

Location: Toronto, ON (remote OK)

You Will:

Creative Leadership and Team Leadership: 

• Develop Docebo Brand guidelines, and rollout of creative governance across the organization. 
• Lead concept development and creative ideation for all creative assets to ensure business targets are met. 
• Strategize and execute industry leading content in the form of branded consistent series including but not limited to: podcast, video series, and newsletters to hit specific growth targets. 
• Oversee design and execution of all branding elements, ensuring consistency and quality across all brands and channels, playing a critical role in building an enterprise focused brand. 
• Alongside the Product Marketing team, support Docebo’s go-to-market strategy with new products to achieve acquisition and adoption of OKRs. 
• Propose and execute on outside the box creative innovation, and support a culture of innovation and design thinking. 
• Translate marketing goals into clear creative strategies while ensuring visual communication and brand standards are met along the way.
• Manage the career development of video specialists, graphic designers, and web designers. 
• Inspire, motivate, and mentor a team of creative professionals to deliver the highest quality creative assets.
• Oversee the budget and resource planning, working with external vendors and internal departments.
• Support cross-functional teams including acquisition, paid, and earned media. 

You Have:

• 8+ years of experience in a creative role in B2B, SasS, or agency background. 
• You have experience as a creative leader on a brand, with a focus of innovation, digital and holistic brand marketing.
• You’ve created and led award-winning integrated marketing campaigns for multiple brands.
• Experience designing, and driving a campaign vision from end-to-end. From pitching the idea to seeing it in lights.
• Strong feedback, coaching, and relationship building skills.
• Complex problem-solving ability and always solution-oriented.
• Comfortable dealing with multiple projects in parallel.

The Customer Experience Manager (CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize the customer’s  use of the platform by taking advantage of current & new features. The CXM will assess overall satisfaction of the customer through stakeholder meetings, and close monitoring of usage and other key metrics.

The CXM guides Docebo customers to the optimal  solution to meet their business needs in a consultative approach and in the context of the customer's industry and use case.

This role works with a portfolio of customers and collaborates with all internal stakeholders such as sales, product, marketing and account management. The primary goal is to increase customer satisfaction and loyalty creating… “raving fans”.

Location: Toronto, ON (Remote OK)

Reports to: Director of Customer Experience NA 

You Will:

• Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
• Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
• Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
• Create customer champions who are willing to participate in Docebo Marketing initiatives. 
• Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
• Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo. 

You Have:

• 5-9 years of experience in a related field.
• Bachelor degree or equivalent experience.
• Prior experience managing a renewable book of business for a software-as-a-service company.
• Previous experience on LMS administration and Instructional Design principles.
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Understanding of HTML, CSS, and Javascript;
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset; 
• Knowledge of latest trends & technology in L&D space and how to apply into the customer journey. 
• Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives. 
• Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
• Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Nice to Have:

• Previous experience as Customer Success Specialist, Customer Success Manager, Customer Experience Manager or business consultant.
• Proficiency of HR / LMS technologies is desired.
• Knowledge in CRMs Salesforce preferred.

We are seeking an action oriented, creative and experienced Revenue Enablement professional to join our rapidly growing Enablement team. As an Enablement Lead, you will be responsible for full stack Enablement for our global Customer Experience and Solutions Engineers teams (or other segment as appointed).  The responsibilities for this role include, but are not limited to, defining operational strategy, developing Enablement programs and driving the execution of them, and working closely with internal stakeholders to refine our Enablement processes as needed. The successful candidate will implement and manage innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

Our ideal candidate is a strong team player, has stellar communication, and loves seeing other people win. This individual has a track record of success in both Sales Enablement and as a quota carrying individual contributor. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA or Toronto, ON

Reports to: Sales Enablement Manager

You will:

• Partner with global Customer Experience and Solutions Engineers (or other audience as appointed) as well as cross functional stakeholders in Product, Operations and Product Marketing to identify gaps and build programs to meet business needs
• Support the sales enablement strategy and drive your unique strategic initiatives
• Deliver and facilitate select training programs in strong partnership with the field managers to ensure the best class, modern and engaging training experience across all KPIs
• Leverage our amazing tech stack to equip you with data, insights and anecdotal examples that will allow you to provide impactful coaching
• Share best practices with team members to enhance the quality and efficiency of support, and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy
• Ensure consistent adoption of all methodologies, tools, enablement assets, and best practices
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting 

You have:

• 2+ years experience in Sales/ Revenue Enablement and/or corporate training
• Customer facing experience in a CSM or Solutions Engineer capacity 
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting
• Strong business acumen and communication skill
• Ambitious with a strong work ethic and intense will to win
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business
• Ability to handle ambiguity 
• Industry experience preferred, but not limited to SaaS sector
• Ability to exercise discretion, decisiveness and independent judgment on business and training matters
• Excellent time management and focus on productivity 

Why Doecbo?
We offer a competitive salary and a comprehensive employee benefits package. You will also have the opportunity to be a part of a successful team and work for a recognised, publicly traded market leader. 

Docebo (from the Latin “I will teach” and pronounced “Docēbō“) is a pure Cloud Learning Management System (LMS) that has been ranked in the world’s Top 10 for SaaS elearning solutions providers. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Docebo has offices in Europe, the US, and Canada, and is currently one of the fastest-growing learning technology companies in the market.

We’re building something good here.

The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it’s critical to provide online learners with the best learning technology available. That’s why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).

Docebo is seeking an experienced marketing automation manager to join our high-growth acquisition team to become the technical architect for our marketing and sales automation tech stack. 

The Marketing Automation Manager will be responsible for executing our marketing automation strategy across HubSpot, Outreach.io, Drift and Engagio -- managing the technical aspects of all of the platforms aligning and maximizing the full use of the marketing automation stack across demand generation and business development. 

Who are you? 

You’re a marketing automation professional with experience working across a large set of scenarios inherent to high growth companies. You’ve implemented and scaled a best-of-breed sales and marketing tech stack at a SaaS company that is focused on pipeline and revenue. 

Big Questions to Answer Before Applying:

• Can you implement, execute and optimize nurture strategies to improve win rates? 
• Do you love running campaign experiments?
• Are you a master of both inbound and outbound tactics?
• Are you able to run profitable campaigns across the buyer journey?
• Are you comfortable with tracking and reporting both high-level and detailed metrics on campaigns?
• Do you have a data-driven mindset?
• Are you a master of compliance and marketing automation best practices?

If so, let’s talk! Your mission, should you choose to accept it, is to drive the highest quality leads and nurture them from first touch to closed won at the most efficient cost. 

As the technical lead for marketing automation and sales engagement platforms at Docebo, you will:

• Perform all technical tasks to build and manage the integrated marketing automation platforms (HubSpot, Outreach.io, Drift and Demandbase/Engagio)
• Manage all aspects and core functionality for both prospect and customer lifecycle automation programs
• Manages all aspect of lead scoring within HubSpot, refreshing quarterly
• Perform regular data analysis of program performance to report on success
• Track and report both high-level and detailed metrics on email campaigns in order to guide content and send improvements
• Help manage the workflows of cross-channel campaign “plays” across various platforms
• Manage all email templates (layout + HTML) and work with the creative team to expand our brand’s design system as it applies to email
• Conceptualize and implement personalization logic across text-based and HTML-based emails
• Develop workflow and trigger rules with RevenueOperations team related to campaign tracking, CRM field updates and data maintenance
• Own the end-to-end lead process across all integrated platforms (both automation platforms and connected endpoints such as Demandbase, Sendoso, LinkedIn)
• Run A/B tests on email campaigns to establish effective approaches
• Maintain the data sync between HubSpot and Salesfore
• Manage lead flow through custom form integrations with platforms like Zapier, Wokato, Tray.io, etc
• Architect and configure email automation workflow
• Creates segments for automated marketing campaigns based on criteria defined by our buyer personas, behavioral attributes and lead/account score 

• Proven experience HTML/CSS coding of responsive emails 
• Work with marketing operations teams when necessary to enhance functionality and features to support marketing automation process 
• Manages dynamic content and segmentation for personalization  
• Partners with marketing ops to ensure leads are correctly and efficiently routed to Marketo and Salesforce and distributed to appropriate teams internally
• Observes data integrity best practices and identifies areas for improvement 
• Manage nurture campaigns in collaboration with our content team and other stakeholders to guide prospects and customers through appropriate funnel

You have:

• Minimum of 5 years of proven experience in marketing automation for  B2B tech. 
• Experience in  a recurring revenue SaaS business is required. 
• The uncanny ability to balance speed of execution vs. quality control. 
• Ridiculous organization and are detail-oriented. Nothing slips through the cracks. 
• Extensive knowledge of Project Management best practices. You thrive with using tools like Asana / Trello to manage your workflow. 

We’re looking for a Product Marketing Manager (PMM) to lead all go-to-market and product marketing efforts for two new learning technology products. In this role, you will also help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

You Will:

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your product, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans.
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization.

• Have frequent conversations with customers and the Customer Experience team to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework.”
• Create compelling content for our products, including providing messaging and creating all collateral (one pagers, videos, brochures, etc)
• Work closely with the Revenue Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions.

• Collaborate with the Content Marketing team on content projects related to industry trends, analyst updates, market problems and solutions (use cases). 
• Develop and maintain industry and solutions onboarding content for new hires. 

You Have:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS space
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Have outstanding written and verbal communications skills
• Bachelor’s degree or equivalent work experience in Computer Science, Marketing or Communications

As a Renewal Desk Specialist on the Sales Operations team, you’ll play a key role in providing overall support for the company via best practices for contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements during the Renewal, Upsell and Expansion processes. You will work closely with the Deal Desk in assisting with arranging end to end management of the negotiation process of client contracts and be a key player in the scenario modeling, and contract execution activities, and will also own the responsibility for the day to day pricing and business requests from the Docebo end customers. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals that contribute to one of our core initiatives; retention.  

Reports to: Senior, Revenue Operations Manager

Location: Toronto ON, Athens, GA or Remote

You will:

• Facilitate the preparation, and execution of renewal contractual agreements. Draft terms, including new templates and amendments to template wording. Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests. 
• Own the process for pushing specific segment renewals through the workflows within the CRM. 
• Liaise between Customer Experience, Account Management, Finance, and Compliance to holistically handle all elements of the renewal contractual documentation.
• Provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team on global accounts. 
• Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
• Maintains records of contract activity for benchmark purposes, drafts and reinforces processes to improve overall contract administration efficiencies and champions compliance and accuracy of content with stakeholders to ensure the integrity of all contracts. 
• Vet and approve commercial proposals on behalf of global sales leadership, and ensure contract compliance with internal controls.
• Drive the execution of contracts by working with cross-functional teams and stakeholders, including; Customer Experience, Account Management, Sales, Legal, Accounting and Operations. 

You Have:

• Bachelor’s degree (or equivalent), Business Administration or a related field is required.  Working knowledge of contract law is an asset.
• Superior analytical and problem-solving skills. 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities. 
• The ability to work and travel with no restrictions within and outside the United States and Canada.
• Familiarity with CRMs and similar tools is a plus.
• Experience within a SaaS environment 
• Work experience within customer experience, account management, sales operations, finance, market research and/or business operations is a plus.  

As a Revenue Data Analyst on the Revenue Operations team, you’ll play a key role in working cross-functionally with teams to drive strategic, operational, and business development initiatives. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on data with the highest level of visibility at the company. We work in an environment where priorities are constantly changing, so you’ll need to stay resourceful, calm, and adaptive as we face new challenges. 

Title: Revenue Data Analyst

Reports to: Senior, Revenue Operations Manager 

You will:

• Assist with maintaining key reports and dashboards required to track key business KPIs for sales and marketing stakeholders.
• Forecast revenue and provide visibility of our metrics against forecasts and execute recommendations to improve go-to-market productivity. 
• Audit and manage data pertaining to the Docebo OEM business. Manage the revenue stream as is intended per the Agreement, and liaise with finance to continue to scale the operation as more OEM partnerships join. 
• Connect the Revenue Organization data: Marketing, Sales, Account Management, Business Development, and Customer Experience operations across the customer acquisition and growth cycle to drive efficiency and keep all teams accountable to Revenue. Driving trends and insight. 
• Build and analyze dashboards and workflows and processes that connect the sales stack (Salesforce, Outreach, etc.).
• Maintain clean CRM data pipeline across our different tools and reporting. 
• Research new tools and constantly improve our tooling to empower our sales and marketing teams.
• Manage the execution of new or updated data reporting requests or tasks.

Minimum Qualifications:

• Bachelors degree (Bachelor’s degree in accounting, finance, operations, data, stats, math, or other technical field)
• Fundamental understanding of the data landscape i.e tooling, tech stack, source systems etc. and work closely with the IT and Business Intelligence team to improve the dashboard reporting and quality.
• 3+ years in a similar role 
• Experience with CRM systems such as Salesforce, HubSpot, etc. 
• Demonstrated ability to define and spot macro and micro levels trends with statistical significance on a regular basis and understand key drivers driving those trends.
• Resourceful and good research skills, who would thrive in a fast-paced, data-driven environment 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• Experience within a SaaS environment.
• Demonstrated experience with Python, R, SQL/MySQL, and basic Database query tools such as Looker, Tableau, PowerBI, Google Analytics, Google Data Studio
• Capable of working closely with multiple business units including but not limited to, Engineering, Sales, Marketing, and Finance to ensure data initiatives are aligned with business needs and are of high quality.

Preferred Qualifications:

• Work experience within sales operations, professional services, consulting, finance
• Salesforce certified is a plus
• Experience with Looker 

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives both prospect (self-sourced) and receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Docebo family. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Location: Toronto, ON, Canada or Athens, Georgia, USA or remote

Reports to: Sales Manager in either Toronto, ON, Canada or Athens, Georgia, USA

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email, and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

You have: 

• Previous minimum of 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar and experience in, or knowledge of, the HR software space.
• Experience with Salesforce (or other CRMs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up, etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

The Account Manager will work to grow revenue from our existing accounts while working closely with our global CX team to ensure healthy clients that renew at a high rate. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for the overall client account relationship with Docebo including account penetration, meaning you will thoroughly map and scope out subsidiaries of the clients in your portfolio with the goal of expanding the Docebo footprint. 

One of Docebo’s top revenue-growth strategies involves landing and expanding and this dynamic role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the broader HR-SaaS space.

Location: Toronto, ON Canada or Athens, GA (Open to Remote)

Reports to: Director of Account Management 

You Will:

• Understand client business and industry dynamics, and be able to present our products inside-out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Experience, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• 3-years minimum experience in a sales role in an SDR, AE, or AM position with an LMS, LXP, or similar software company in the HR tech space.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

As a Sales and Marketing Business Intelligence Analyst, you will help us read and organize data, turning it into information, which will then be turned into insight, then into business decisions. Thus, you will help Docebo make better business decisions!

Reports to: BI Team Leader

Location: Toronto, Ontario (North America Remote OK - EST preferred)

You will: 

• Together with the team leader, you’ll work closely with management to prioritize sales and marketing business intelligence needs identifying the best KPIs and customer valuation models and dashboards;
• Establish and create scalable and intuitive reporting methodologies  through Looker, suggesting the best representation that optimizes analysis for Sales Operation Team;
• Interpret data, analyze results, identify trends or patterns in complex data sets
• Liaise between Sales and Marketing as a central coordination function to ensure that the BI reporting is directed towards areas of revenues opportunities, monitoring and red flags
• Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct data corruption problems.
• Define project scope, goals, timelines and deliverable according to the BI Team Leader;

You have:

• 2 years of experience on that role or similar within a Sales and Marketing department.
• Experience with relational DB. Skilled in complex queries. 
• Experience in Mysql language
• Experience on BI reporting and BI tools such as Looker or similar.
• Experience on implementation of reporting solutions related to Performance, Email, ABM Marketing; SEM/SEO; Lead Flow & Conversion Rates; CAC Models
• Understanding of Saas business and main revenue KPIs (ARR, NDRR, Win Rate, etc.)
• Excellent ability to expose and communicate clearly to internal/external stakeholders results of work and help them make decisions based on the correct interpretation of data.
• Exceptional analytical and problem solving skills.
• Ability to communicate complex technical concepts.
• Excellent oral and written English communication skills.
• A genuine interest in innovation
• Considered a Plus:
  • Bachelor's degree in Computer Science, Engineering or Mathematics.

Our ideal Sales Development Representative is a results-oriented professional with a hunter's mentality and a desire to win. Our SDR’s are self-motivated, ambitious, and passionate about how Docebo helps our customers. We look for professionals who are interested in the team’s goals, incessantly focussed on results, and have a glass-half-full mentality. In this role, SDR’s become experts at using lead gen tools to routinely extract contacts and craft targeted lists of prospects. They conduct sales development best practices with email, phone, and social drip cadences with net-new prospects. Using a fresh and modern tech stack, SDR’s vigorously generate new appointments, demos, and contracts. This professional is passionate about smashing their goals and works to continuously improve their craft.

Reports to: Manager, Outbound Business Development

Location: Toronto, ON, Canada (remote OK)

You will:

• Craft succinct and compelling messaging for emails and cold calls which speak directly to buyer pain and capture your audience’s attention in a short amount of time.
• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Qualify the needs and wants of an organization.
• Connect with prospects to introduce the value proposition of Docebo products.
• At a high-level, discuss products and features to asses the interest and timing of a sales opportunity.
• Work collaboratively with AE’s by sharing prospect’s use case and level of interest to solution-build for prospects, upon identifying a qualified lead.
• Be excited to hunt for new business opportunities to fuel the sales pipeline.
• Be comfortable cold calling and video conferencing.
• Be ready to thrive in a dynamic environment and develop the role as things change within the business.
• Be able to strategically research and develop new accounts and messaging for hyper-targeted outreach (events, conferences, awards).
• Quickly research and strategize an approach to create interest and engagement.
• Secure and schedule meetings and demos adopting all tools available to you.
• Record all activities in our CRM and ensure that all the data points are accurate and updated on a timely basis.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings, and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends, and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Passion, enthusiasm, energy, and humor that translates through phone and email communications.
• Creative ways to reach out to prospects and engage them in a meaningful discussion about how to improve their business.
• Self-empowering and self-motivated resilience in the face of rejection.
• A gritty love for the chase and the rewards that come with it.
• A keenly developed competitive nature with a desire to meet and exceed measurable performance goals.
• Clear writing and creative thinking - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Empathetic and active listening skills that drive thoughtful solutions.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• 1+ years in a fast-growing startup environment is a plus.

Docebo (from the Latin “I will teach” and pronounced “Docēbō“) is a pure Cloud Learning Management System (LMS) ranked in the world’s Top 10 for SaaS eLearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Docebo has offices in Europe and North America and is currently one of the fastest-growing learning technology companies in the market.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

We are looking for a highly motivated and high performing team player to join our growing Talent Acquisition team. The ideal candidate will have a tremendous impact in supporting a hyper-growth global organization and the key stakeholders and business leaders. The ideal candidate has the ability to effectively collaborate with multiple cross-functional stakeholders, including sales, marketing, client support, legal, operations, and human resources. 

Why should you apply? The Docebo NA (North America) office is based in Athens, GA but you will interact with team members and candidates both locally and internationally, as you will support the recruiting functions for Toronto, Canada as well. You will also be a part of a larger global HR team that is based out of Milan, Italy. Docebo is adding new teams and positions regularly and you can have the opportunity to help build something great!

Location: Toronto, ON (open to remote)

Reports to: Manager, Talent Acquisition

You Will:

• Manage our full recruiting life-cycle for all open positions both internally and externally.
• Ensure all recruitment communications remain in compliance with our brand and recruiting practices.
• Screen and interview job applicants.
• Build and maintain an ongoing pipeline of qualified talent.
• Coordinate interviews between candidates and hiring managers and other members of the interview teams. 
• Serve as an SME and resource to hiring managers on external market conditions, and all aspects of the recruitment process including compliance, sourcing, recruitment marketing, interview & selection, and offer negotiation.
• Actively source candidates from various job-boards, networks, websites, and social media platforms.
• Take the lead on researching new sourcing strategies.
• Stay on top of recruiting, sourcing, hiring, and retention trends.
• Develop and maintain internal and external job postings for the Athens, GA and Toronto, CA offices.
• Consistently maintain acceptance rates and hiring goals
• Work with Hiring Managers and HR Business Partners to assess future and current staffing needs.
• Monitor and maintainsATS and position pipelines.
• Oversee and create all talent communications regarding offer letters, promotion letters, and pre-employment requirements.
• Assist HR Team with projects

You Have:

• 3-5 years of high volume Talent Acquisition and/or Recruiting experience in a corporation or staffing agency.
• Previous Sales Recruiting experience.
• Previous ATS experience.
• Proven track record of sourcing and retaining top talent.
• Ability to effectively utilize proven interviewing techniques to select top talent
• Previous experience or training in sales.
• Problem-solving skills
• Determined, innovative, and self-driven
• Excellent time-management skills with the ability to manage multiple priorities and work with a sense of urgency.
• The ability to communicate effectively in both written and verbal form.
• Thrive in succeeding and achieving goals.
• Associates or Bachelor’s Degree and/or equivalent years of experience

Docebo is looking for a results-driven Senior Conversion Copywriter to lead our marketing acquisition content efforts. We’re looking for a data-minded creative marketer who is skilled at producing punchy, engaging copy that inspires action and conversion. This role will report to Docebo’s Global Director of Marketing Communications, and will work closely with Docebo’s acquisition team and creative team to create compelling copy for banners, ads, video, and social media networks. 

Reports To: Global Director of Marketing Communications

Location: Toronto, Ontario

You will:

• Write original, action-evoking copy for banners, ads, video, and social networks that drive prospects through the buyer’s journey.
• Use SEO, SEM and PPC practices to optimize content.
• Collaborate with Performance Marketing Manager and Acquisition Team to drive shared goals through targeted campaigns. 
• Partner with graphic designers, web designers, and web developers to develop visually compelling content designed to convert.
• A/B testing creative content and using data to inform your copywriting tactics.

You have: 

• 5+ years experience as a Senior Copywriter, Product Copywriter, or similar role in B2B/SaaS.
• Proven experience writing and editing for demand generating content, with a keen eye for detail.
• A keen aptitude for digital advertising – writing and optimizing copy specific to digital mediums and data insights.
• Bachelor in Marketing, Communications, or relevant field.