Careers

As a Business Systems Analyst on the Revenue Operations team, you’ll play a key role in providing a focus on the development of future state business capabilities and to drive the elimination of redundancies, optimize efficiencies, lower costs, and streamline the delivery to our revenue teams. You will play an integral role in the business planning stages of project and program development. The role involves identification of the current program and policy effectiveness and creating the future state best practices; you will be asked to drive and influence change across the revenue organization. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on a technology stack that has the highest level of visibility at the company.  

Reports to: Senior, Revenue Operations Manager

Location: Toronto, ON (Open to remote)

You will:

• Identify and research end to end technology, pain points, inefficiencies, and the reasons for them.
• Participate in discussions on the scope, prioritization, and implementation of projects.
• Be a subject matter expert on all Docebo revenue tools.
• Suggest new methods to improve the experience and productivity of internal users
• Map business processes, business rules, system requirements, exceptions, and error states.
• Act as a technical liaison between development teams and clients/stakeholders;
• Develop and maintain clear, concise, and detailed documentation, including functional and non-functional specifications.
• Write formal requirements documents detailing stakeholder needs and translating them to systems and process requirements. Works in conjunction with the development teams to ensure deliverables meet requirements identified.
• Define project scope, deliverables, and timelines based on project objectives.
• Provide technical guidance concerning the business implications of the application of various systems and their integration.

You Have:

• Bachelor’s degree (or equivalent), in a related field is required.  
• 3+ years in a similar role; sales, operations, systems analysis, or information technologies
• Quantitative and general problem-solving skills; superior critical thinking. 
• Strong technical and analytical skills with an ability to adapt to new technologies
• Experience with integrating key revenue tools like HS, Outreach, Zendesk, Gong etc with Salesforce
• Experience with building and managing managed and unmanaged integration packages with Salesforce.
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Ability to manage competing demands
• Strong data modeling skills 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• Experience within a SaaS environment 

Preferred Qualifications:

• Familiarity with CRMs and similar tools is a plus.
• Knowledge of the LMS industry and its surrounding will be a plus
• Basic understanding of APEX Triggers and Classes., managing managed integrations 

As Docebo’s Creative Director, you will oversee all creative aspects of Docebo’s brand, elevating the brand to the highest standard. Working with key stakeholders across the organization, you are responsible for elevating the Docebo brand across the touchpoints of the digital space while leading, mentoring and inspiring an in-house team of passionate creatives including: graphic designers, web designers, and video specialists. You will lead with passion, creativity and curiosity, building and executing on brand guidelines, leading creative marketing campaigns and execution, and ensuring an exceptional level of consistency and quality is accomplished. Above all else, you will put Docebo’s customers at the heart of everything you create while motivating your team to hit business targets. 

Reports to: Global Director of Marketing Communications 

Location: Toronto, ON (remote OK)

You Will:

Creative Leadership and Team Leadership: 

• Develop Docebo Brand guidelines, and rollout of creative governance across the organization. 
• Lead concept development and creative ideation for all creative assets to ensure business targets are met. 
• Strategize and execute industry leading content in the form of branded consistent series including but not limited to: podcast, video series, and newsletters to hit specific growth targets. 
• Oversee design and execution of all branding elements, ensuring consistency and quality across all brands and channels, playing a critical role in building an enterprise focused brand. 
• Alongside the Product Marketing team, support Docebo’s go-to-market strategy with new products to achieve acquisition and adoption of OKRs. 
• Propose and execute on outside the box creative innovation, and support a culture of innovation and design thinking. 
• Translate marketing goals into clear creative strategies while ensuring visual communication and brand standards are met along the way.
• Manage the career development of video specialists, graphic designers, and web designers. 
• Inspire, motivate, and mentor a team of creative professionals to deliver the highest quality creative assets.
• Oversee the budget and resource planning, working with external vendors and internal departments.
• Support cross-functional teams including acquisition, paid, and earned media. 

You Have:

• 8+ years of experience in a creative role in B2B, SasS, or agency background. 
• You have experience as a creative leader on a brand, with a focus of innovation, digital and holistic brand marketing.
• You’ve created and led award-winning integrated marketing campaigns for multiple brands.
• Experience designing, and driving a campaign vision from end-to-end. From pitching the idea to seeing it in lights.
• Strong feedback, coaching, and relationship building skills.
• Complex problem-solving ability and always solution-oriented.
• Comfortable dealing with multiple projects in parallel.

The Customer Experience Manager (CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize the customer’s  use of the platform by taking advantage of current & new features. The CXM will assess overall satisfaction of the customer through stakeholder meetings, and close monitoring of usage and other key metrics.

The CXM guides Docebo customers to the optimal  solution to meet their business needs in a consultative approach and in the context of the customer's industry and use case.

This role works with a portfolio of customers and collaborates with all internal stakeholders such as sales, product, marketing and account management. The primary goal is to increase customer satisfaction and loyalty creating… “raving fans”.

Location: Toronto, ON (Remote OK)

Reports to: Director of Customer Experience NA 

You Will:

• Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
• Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
• Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
• Create customer champions who are willing to participate in Docebo Marketing initiatives. 
• Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
• Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo. 

You Have:

• 5-9 years of experience in a related field.
• Bachelor degree or equivalent experience.
• Prior experience managing a renewable book of business for a software-as-a-service company.
• Previous experience on LMS administration and Instructional Design principles.
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Understanding of HTML, CSS, and Javascript;
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset; 
• Knowledge of latest trends & technology in L&D space and how to apply into the customer journey. 
• Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives. 
• Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
• Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Nice to Have:

• Previous experience as Customer Success Specialist, Customer Success Manager, Customer Experience Manager or business consultant.
• Proficiency of HR / LMS technologies is desired.
• Knowledge in CRMs Salesforce preferred.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team that is obsessed with constantly innovating to provide an amazing experience for our users.

Our ideal candidate excels at working with the leadership team to plan and execute enablement needs for the revenue organization.

Location: Toronto or Athens (remote ok)

Reports to: VP Revenue Performance

YOU WILL:

• Responsible for resource management, performance management, hiring, and mentorship with the goal of building and managing a world-class enablement team.
• Ensure the teams are structured for both proactive and reactive support to customers, prospects, and partners both internal and external.
• Provide direction and strategy to Revenue Leadership to ensure operational excellence.
• Work with leadership to ensure teams are optimized to meet rapidly evolving business needs.
• Perform analysis and create tracking mechanisms to assess the impact of Enablement organizations.
• Perform analysis and communicate Enablement initiatives to increase and maintain performance.
• Build a training program to ensure Docebo’s revenue team remains best in class - this includes all revenue roles (Sales, Pre-Sales, Customer Experience, Marketing, and all associated leadership).
• Build and foster a culture of alignment between revenue leadership.
• Build and maintain a content strategy that includes building and deploying.
• Identify content gaps and organize content with a content map for the company.

YOU HAVE:

• Prior experience in building and/or leading revenue/sales enablement teams.
• 10+ years experience in the Learning Management sector working for either a software vendor or as part of a Learning team adopting enterprise-grade LMS solutions.
• 5+ years of experience managing enablement programs for a software company.
• Background in Learning & Development, sales/revenue enablement, or similar disciplines.
• Prior experience managing personnel in the area of content development and instructional design.

We are seeking a Manager, Outbound Business Development to create, develop, and manage a team of sales and business development representatives. This team will be made up of driven individuals, early in their careers and seeking a path to becoming Account Executives or Account Managers with our company. The Business Development team is one of the first interactions our prospective customers have with Docebo and the BDR/SDR program is a key driver of our success. If you have proven success overachieving your KPI’s and goals as an BDR/SDR to achieve weekly, quarterly, and annual goals as well as a passion for coaching, mentoring, and inspiring people, this is the role for you! 

Outbound Business Development Reps at Docebo run highly targeted prospecting efforts at assigned targeted and named accounts. This group is a highly operational team that proactively calls into net-new accounts and educates those who have never heard of Docebo about how they can innovate their learning strategy. The Outbound BDR Manager has three mandates for the sales team:

1. Move Docebo upmarket by focusing on mid-market & enterprise level opportunities through targeting named accounts.
2. Fuel the pipeline growth of Docebo in North America by finding qualified opportunities over the phone, email, and social interaction.
3. Hire, train, retain, and promote the future AEs & leaders for Docebo.

These three objectives are crucial in scaling the sales organization and providing a predictable revenue and profit stream. 

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning. Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Director, Business Development - North America

Location: Toronto, CA (remote OK)

You Will: 

• Continue to build out the BDR program in our Athens office through recruiting, interviewing, and hiring top talent. 
• Provide regular cadence of professional development, including weekly 1:1 meetings, weekly shadow sessions, and routine co-selling.
• Identify and make improvements in process, efficiency, enablement, and productivity.
• Track and communicate weekly goals to team and leadership to drive consistent performance week over week.
• Deliver on meetings set and opportunities generated, as well as report on all weekly, monthly and quarterly KPIs and performance of BDR team.
• Proactively identify and launch initiatives to drive new business development growth and operational excellence.
• Achieve quarterly and annual pipeline and revenue targets.
• Leverage activity data for targeted training and development.
• Monitor BDR calls and provide coaching and assistance as needed.
• Motivate individuals and team to exceed objectives through coaching and mentorship.
• Work with marketing and sales ops to ensure thorough follow up leads.
• Ensure that team metrics are aligned with the broader organizational objectives.
• Coach, develop and promote the next generation of AE’s and AM’s.
• Work closely with sales managers and account executives to ensure proper alignment on opportunity quality, follow-up on handoff.
• Have a maniacal focus on outcomes and impact. Closely monitor metrics – everything from dials per day, conversion rates to opportunities, hand-off to sales and close rates – with the aim to increase BDR productivity, contribution to pipeline, and bookings.

You have/are: 

• 1-2 years managing a sales team (ideally an BDR/SDR program in a comparable industry) 
• Proven track record –  demonstrable experience as an BDR/SDR with phone experience for at least one year with proven track record of success and goal achievement and crushing KPIs for a sales organization.
• Strategic thinker – work with the BDR team to upskill them with ability to research their ideal client profile and become an expert on Docebo’s competitive landscape.
• Team player – you inspire others around you and build a highly motivated and successful team through your management skills.
• Data-driven – you are driven by numbers and are constantly finding ways to improve productivity, efficiency, and contribution to the business 
• Natural leader – you have a passion for developing talent and coaching a team to success, inspire confidence, and lead by example.
• Results-driven work ethic with measurable results in fast-paced environments.
• 3+ years in a fast-growing startup SaaS environment is a plus.
• Experience using Salesforce is preferred but not required.
• Strong process and analytical skills to identify inefficiencies and create improvements.
• Four-year college degree (preferably in Marketing, Business, or Communications).

Docebo (from the Latin “I will teach” and pronounced “Docēbō“) is a pure Cloud Learning Management System (LMS) that has been ranked in the world’s Top 10 for SaaS elearning solutions providers. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Docebo has offices in Europe, the US, and Canada, and is currently one of the fastest-growing learning technology companies in the market.

We’re building something good here.

The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it’s critical to provide online learners with the best learning technology available. That’s why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).

Docebo is seeking an experienced marketing automation manager to join our high-growth acquisition team to become the technical architect for our marketing and sales automation tech stack. 

The Marketing Automation Manager will be responsible for executing our marketing automation strategy across HubSpot, Outreach.io, Drift and Engagio -- managing the technical aspects of all of the platforms aligning and maximizing the full use of the marketing automation stack across demand generation and business development. 

Who are you? 

You’re a marketing automation professional with experience working across a large set of scenarios inherent to high growth companies. You’ve implemented and scaled a best-of-breed sales and marketing tech stack at a SaaS company that is focused on pipeline and revenue. 

Big Questions to Answer Before Applying:

• Can you implement, execute and optimize nurture strategies to improve win rates? 
• Do you love running campaign experiments?
• Are you a master of both inbound and outbound tactics?
• Are you able to run profitable campaigns across the buyer journey?
• Are you comfortable with tracking and reporting both high-level and detailed metrics on campaigns?
• Do you have a data-driven mindset?
• Are you a master of compliance and marketing automation best practices?

If so, let’s talk! Your mission, should you choose to accept it, is to drive the highest quality leads and nurture them from first touch to closed won at the most efficient cost. 

As the technical lead for marketing automation and sales engagement platforms at Docebo, you will:

• Perform all technical tasks to build and manage the integrated marketing automation platforms (HubSpot, Outreach.io, Drift and Demandbase/Engagio)
• Manage all aspects and core functionality for both prospect and customer lifecycle automation programs
• Manages all aspect of lead scoring within HubSpot, refreshing quarterly
• Perform regular data analysis of program performance to report on success
• Track and report both high-level and detailed metrics on email campaigns in order to guide content and send improvements
• Help manage the workflows of cross-channel campaign “plays” across various platforms
• Manage all email templates (layout + HTML) and work with the creative team to expand our brand’s design system as it applies to email
• Conceptualize and implement personalization logic across text-based and HTML-based emails
• Develop workflow and trigger rules with RevenueOperations team related to campaign tracking, CRM field updates and data maintenance
• Own the end-to-end lead process across all integrated platforms (both automation platforms and connected endpoints such as Demandbase, Sendoso, LinkedIn)
• Run A/B tests on email campaigns to establish effective approaches
• Maintain the data sync between HubSpot and Salesfore
• Manage lead flow through custom form integrations with platforms like Zapier, Wokato, Tray.io, etc
• Architect and configure email automation workflow
• Creates segments for automated marketing campaigns based on criteria defined by our buyer personas, behavioral attributes and lead/account score 

• Proven experience HTML/CSS coding of responsive emails 
• Work with marketing operations teams when necessary to enhance functionality and features to support marketing automation process 
• Manages dynamic content and segmentation for personalization  
• Partners with marketing ops to ensure leads are correctly and efficiently routed to Marketo and Salesforce and distributed to appropriate teams internally
• Observes data integrity best practices and identifies areas for improvement 
• Manage nurture campaigns in collaboration with our content team and other stakeholders to guide prospects and customers through appropriate funnel

You have:

• Minimum of 5 years of proven experience in marketing automation for  B2B tech. 
• Experience in  a recurring revenue SaaS business is required. 
• The uncanny ability to balance speed of execution vs. quality control. 
• Ridiculous organization and are detail-oriented. Nothing slips through the cracks. 
• Extensive knowledge of Project Management best practices. You thrive with using tools like Asana / Trello to manage your workflow. 

As a member of the Global Revenue Operations team, the Marketing Operations Specialist has a passion for the intersection of marketing and technology and plays a critical role in supporting demand and revenue generation at Docebo. As a member of the Revenue Operations team, the successful candidate will focus on the execution of marketing automation platform (MAP) related tasks and be responsible for the design, quality assurance (QA), execution, maintenance, and reporting for automated marketing programs and lead flow. The role partners across the marketing and sales teams, providing support to all global marketing functions to deliver to market reputation and demand generation programs and activities.

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work cross-functionally.   

Title: Marketing Operations Specialist

Reports to: Sr. Revenue Operations Manager

Location: Toronto, Canada (or remote position) 

You will:

• Define, track, and implement operational solutions & processes that scale.
• Manage database list segmentation for inbound/outbound marketing activities.
• Manage the lead enrichment process from data capture to CRM.
• Work closely with the inbound and outbound business development teams to align key revenue-impacting workflows, systems, and processes, and continuously improve them.
• Report on account-based program metrics, including pipeline velocity, account engagement, and other cohort-specific details.
• Perform budget analysis of our paid advertising spend to recommend reallocations to maximize ROI and funnel analysis to identify areas to improve marketing/sales conversion rates.
• Continuously consider ways to improve our lead-gen flow and buying experience - based on data insights.
• Maintain a QA process for data capture, enrichment, and normalization.
• Monitor data integrity of platform provided data. 
• Assist with maintaining key reports and dashboards required to track key business KPIs for sales and marketing stakeholders (i.e. data enrichment, field integrity). 
• Forecast revenue and provide visibility of our metrics against forecasts and execute recommendations to improve go-to-market productivity (i.e. attribution model). 
• Connect Marketing, Sales, and Business Development operations across the customer acquisition and growth cycle to drive efficiency and keep all teams accountable to Revenue.
• Use your visual and logical creativity to design and build insightful dashboards, workflows, and processes that connect the sales and marketing tech stack (Salesforce, HubSpot, Outreach etc.).
• Maintain clean CRM data: manage data integrity of CRM and pipeline across our different tools and reporting. 
• Research new tools and constantly improve our tooling to empower our sales, marketing teams.

Minimum Qualifications:

• Bachelor's degree or diploma in a related field
• 3+ years in a similar role at a high-growth company, ideally B2B SaaS 
• Experience with Salesforce
• Experience working with marketing automation platforms HubSpot, Marketo, Eloqua, Pardot (we use HubSpot)
• Experience with sales automation platforms such as Outreach, Salesloft, XANT
• Experience with Google Analytics or Adobe Analytics
  • Knowledge of UTM parameters and website tracking
• Experience working with a data visualization platform like Looker, Tableau, or Google Data Studio
• Resourceful and good research skills, who would thrive in a fast-paced, data-driven environment 
• Help manage data segmentation process including CRM field population methods such as data enrichment 
• Firm understanding of marketing and sales funnel stages and industry KPIs, such as website sessions, MQLs, pipeline, and ARR
• Demonstrable experience interpreting marketing data analytics to identify quick wins and pull out the next hurdle
• A keen interest and understanding of the various stages of the SaaS product lifecycle
• Strong communication and logical thinker
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Ability to manage multiple projects simultaneously and proactively provide updates
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work and travel with no restrictions within and outside the United States.
• Experience within a SaaS environment 

Preferred Qualifications:

• Work experience within revenue, marketing ,or sales operations.
• Experience working with a data warehouse such as Snowflake, BigQuery, or Redshift
• Experience with user behavior tracking platforms and data (e.g. Pendo)
• Experience using SQL to query larger sets of data
• Salesforce Certification is a big plus

We’re looking for a Product Marketing Manager (PMM) to lead all product marketing efforts for our existing LMS product. In this role, you will also help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

You Will:

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your product, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans.
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization.

• Have frequent conversations with customers and the Customer Experience team to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework.”
• Create compelling content for our products, including providing messaging and creating all collateral (one pagers, videos, brochures, etc)
• Work closely with the Revenue Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions.

• Collaborate with the Content Marketing team on content projects related to industry trends, analyst updates, market problems and solutions (use cases). 
• Develop and maintain industry and solutions onboarding content for new hires. 

You Have:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS space
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Have outstanding written and verbal communications skills
• Bachelor’s degree or equivalent work experience in Computer Science, Marketing or Communications

As a Renewal Desk Specialist on the Sales Operations team, you’ll play a key role in providing overall support for the company via best practices for contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements during the Renewal, Upsell and Expansion processes. You will work closely with the Deal Desk in assisting with arranging end to end management of the negotiation process of client contracts and be a key player in the scenario modeling, and contract execution activities, and will also own the responsibility for the day to day pricing and business requests from the Docebo end customers. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals that contribute to one of our core initiatives; retention.  

Reports to: Senior, Revenue Operations Manager

Location: Toronto ON, Athens, GA or Remote

You will:

• Facilitate the preparation, and execution of renewal contractual agreements. Draft terms, including new templates and amendments to template wording. Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests. 
• Own the process for pushing specific segment renewals through the workflows within the CRM. 
• Liaise between Customer Experience, Account Management, Finance, and Compliance to holistically handle all elements of the renewal contractual documentation.
• Provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team on global accounts. 
• Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
• Maintains records of contract activity for benchmark purposes, drafts and reinforces processes to improve overall contract administration efficiencies and champions compliance and accuracy of content with stakeholders to ensure the integrity of all contracts. 
• Vet and approve commercial proposals on behalf of global sales leadership, and ensure contract compliance with internal controls.
• Drive the execution of contracts by working with cross-functional teams and stakeholders, including; Customer Experience, Account Management, Sales, Legal, Accounting and Operations. 

You Have:

• Bachelor’s degree (or equivalent), Business Administration or a related field is required.  Working knowledge of contract law is an asset.
• Superior analytical and problem-solving skills. 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities. 
• The ability to work and travel with no restrictions within and outside the United States and Canada.
• Familiarity with CRMs and similar tools is a plus.
• Experience within a SaaS environment 
• Work experience within customer experience, account management, sales operations, finance, market research and/or business operations is a plus.  

As a Revenue Data Analyst on the Revenue Operations team, you’ll play a key role in working cross-functionally with teams to drive strategic, operational, and business development initiatives. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on data with the highest level of visibility at the company. We work in an environment where priorities are constantly changing, so you’ll need to stay resourceful, calm, and adaptive as we face new challenges. 

Title: Revenue Data Analyst

Reports to: Senior, Revenue Operations Manager 

You will:

• Assist with maintaining key reports and dashboards required to track key business KPIs for sales and marketing stakeholders.
• Forecast revenue and provide visibility of our metrics against forecasts and execute recommendations to improve go-to-market productivity. 
• Audit and manage data pertaining to the Docebo OEM business. Manage the revenue stream as is intended per the Agreement, and liaise with finance to continue to scale the operation as more OEM partnerships join. 
• Connect the Revenue Organization data: Marketing, Sales, Account Management, Business Development, and Customer Experience operations across the customer acquisition and growth cycle to drive efficiency and keep all teams accountable to Revenue. Driving trends and insight. 
• Build and analyze dashboards and workflows and processes that connect the sales stack (Salesforce, Outreach, etc.).
• Maintain clean CRM data pipeline across our different tools and reporting. 
• Research new tools and constantly improve our tooling to empower our sales and marketing teams.
• Manage the execution of new or updated data reporting requests or tasks.

Minimum Qualifications:

• Bachelors degree (Bachelor’s degree in accounting, finance, operations, data, stats, math, or other technical field)
• Fundamental understanding of the data landscape i.e tooling, tech stack, source systems etc. and work closely with the IT and Business Intelligence team to improve the dashboard reporting and quality.
• 3+ years in a similar role 
• Experience with CRM systems such as Salesforce, HubSpot, etc. 
• Demonstrated ability to define and spot macro and micro levels trends with statistical significance on a regular basis and understand key drivers driving those trends.
• Resourceful and good research skills, who would thrive in a fast-paced, data-driven environment 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• Experience within a SaaS environment.
• Demonstrated experience with Python, R, SQL/MySQL, and basic Database query tools such as Looker, Tableau, PowerBI, Google Analytics, Google Data Studio
• Capable of working closely with multiple business units including but not limited to, Engineering, Sales, Marketing, and Finance to ensure data initiatives are aligned with business needs and are of high quality.

Preferred Qualifications:

• Work experience within sales operations, professional services, consulting, finance
• Salesforce certified is a plus
• Experience with Looker 

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives both prospect (self-sourced) and receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Docebo family. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Location: Toronto, ON, Canada or Athens, Georgia, USA or remote

Reports to: Sales Manager in either Toronto, ON, Canada or Athens, Georgia, USA

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email, and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

You have: 

• Previous minimum of 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar and experience in, or knowledge of, the HR software space.
• Experience with Salesforce (or other CRMs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up, etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

The Account Manager will work to grow revenue from our existing accounts while working closely with our global CX team to ensure healthy clients that renew at a high rate. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for the overall client account relationship with Docebo including account penetration, meaning you will thoroughly map and scope out subsidiaries of the clients in your portfolio with the goal of expanding the Docebo footprint. 

One of Docebo’s top revenue-growth strategies involves landing and expanding and this dynamic role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the broader HR-SaaS space.

Location: Toronto, ON Canada or Athens, GA (Open to Remote)

Reports to: Director of Account Management 

You Will:

• Understand client business and industry dynamics, and be able to present our products inside-out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Experience, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• 3-years minimum experience in a sales role in an SDR, AE, or AM position with an LMS, LXP, or similar software company in the HR tech space.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

Our ideal Sales Development Representative is a results-oriented professional with a hunter's mentality and a desire to win. Our SDR’s are self-motivated, ambitious, and passionate about how Docebo helps our customers. We look for professionals who are interested in the team’s goals, incessantly focussed on results, and have a glass-half-full mentality. In this role, SDR’s become experts at using lead gen tools to routinely extract contacts and craft targeted lists of prospects. They conduct sales development best practices with email, phone, and social drip cadences with net-new prospects. Using a fresh and modern tech stack, SDR’s vigorously generate new appointments, demos, and contracts. This professional is passionate about smashing their goals and works to continuously improve their craft.

Reports to: Manager, Outbound Business Development

Location: Toronto, ON, Canada (remote OK)

You will:

• Craft succinct and compelling messaging for emails and cold calls which speak directly to buyer pain and capture your audience’s attention in a short amount of time.
• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Qualify the needs and wants of an organization.
• Connect with prospects to introduce the value proposition of Docebo products.
• At a high-level, discuss products and features to asses the interest and timing of a sales opportunity.
• Work collaboratively with AE’s by sharing prospect’s use case and level of interest to solution-build for prospects, upon identifying a qualified lead.
• Be excited to hunt for new business opportunities to fuel the sales pipeline.
• Be comfortable cold calling and video conferencing.
• Be ready to thrive in a dynamic environment and develop the role as things change within the business.
• Be able to strategically research and develop new accounts and messaging for hyper-targeted outreach (events, conferences, awards).
• Quickly research and strategize an approach to create interest and engagement.
• Secure and schedule meetings and demos adopting all tools available to you.
• Record all activities in our CRM and ensure that all the data points are accurate and updated on a timely basis.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings, and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends, and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Passion, enthusiasm, energy, and humor that translates through phone and email communications.
• Creative ways to reach out to prospects and engage them in a meaningful discussion about how to improve their business.
• Self-empowering and self-motivated resilience in the face of rejection.
• A gritty love for the chase and the rewards that come with it.
• A keenly developed competitive nature with a desire to meet and exceed measurable performance goals.
• Clear writing and creative thinking - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Empathetic and active listening skills that drive thoughtful solutions.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• 1+ years in a fast-growing startup environment is a plus.

As a Sales Trainer, you will provide training, internal support, resources, and guidance for Docebo’s global sales team. This includes implementing and managing innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

This role requires an individual who is able to work in a team environment, be self-motivated, and is extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA or Toronto, ON (Remote OK)

Reports to: Sales Enablement Manager

You will:

• Partner with sales teams to understand the most critical needs and build programs and content to meet their needs;
• Support the sales enablement strategy and project management activities of innovative and digital field training;
• Deliver and facilitate select training programs in strong partnership with the field managers as well as external vendors to ensure the best class, modern and engaging training experience across all KPIs. 
• Work with sales leaders to support the day-to-day training management of the sales organization, enabling sales leaders to spend more time on customer-facing activities
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 

You have:

• 2+ years experience of Sales Enablement and/or corporate training
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting
• Proven experience in demos and leveraging creating tactics and programs
• Strong business acumen and communication skills
• Ambitious with a strong work ethic and intense will to win
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business
• Industry experience preferred, but not limited to Saas sector
• Ability to exercise discretion, decisiveness and independent judgment on business and training matters
• Fluent in English
• University Degree in Business Management or Information Technology

Desired Skills:

• Excellent interpersonal skills
• Situational adaptability
• Can handle ambiguity
• Ensures accountability
• Instils trust
• Plans & Aligns
• Demonstrated Initiative
• Ability to work independently and as a team
• Excellent time management and focus on productivity 

The Sales Manager for our Docebo Canada office will lead our team of Enterprise Account Executives and will work closely with the sales teams in the US, London, and Milan. This leader will be passionate about enabling his/her team through coaching, teaching, recognizing, and partnering with the reps to become highly successful salespeople while contributing to the continued market conquering that we have seen the last several years.

Our ideal candidate is driven, curious, intelligent, and brings a solid prior experience in sales management in Saas. She/he is expected to understand the Client journey, the Docebo platform, and should be comfortable explaining technical scenarios involving SSO, API’s, cloud hosting via AWS, etc. 

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, Docebo encourages the team to not only work well together but also have fun together. 

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

Reports to: VP of Sales, North America 

Location: Downtown Toronto, Ontario 

You will:

• Inspire your team with your vision for them.
• Develop and Coach your team on a professional and personal level.
• Challenge your team to meet growing sales goals.

• Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas.
• Build confidence and trust with direct reports as well as provide developmental feedback for continuous improvement.
• Work well with other sales managers, directors and executives.
• Supervise and conduct training on skills improvement, inbound/outbound sales, and learning & development topics.
• Maintain headcount and continue to grow your team through hiring top talent. 
• Continuously coach and teach sales reps in developing a strong sales process to close their opportunities to meet revenue goals.
• Continuously encourage and develop discipline in your sales team with regards to updating the CRM timely and with high-quality information and other admin-related tasks pertinent to the role.

You have:

• Naturally positive attitude
• 2-10 years of sales management experience with a proven track record of success
• SaaS specific sales experience. Deep understanding of the SaaS sales cycle. 
• HCM experience is a plus.
• Superior coaching skills.
• Passion for helping sales reps improve.
• Strong analytical skills to identify team trends and patterns to drive results.
• Personal responsibility to crush team goals.

• B.A. or B.S. degree or equivalent knowledge.

Docebo is looking for a results-driven Senior Conversion Copywriter to lead our marketing acquisition content efforts. We’re looking for a data-minded creative marketer who is skilled at producing punchy, engaging copy that inspires action and conversion. This role will report to Docebo’s Global Director of Marketing Communications, and will work closely with Docebo’s acquisition team and creative team to create compelling copy for banners, ads, video, and social media networks. 

Reports To: Global Director of Marketing Communications

Location: Toronto, Ontario

You will:

• Write original, action-evoking copy for banners, ads, video, and social networks that drive prospects through the buyer’s journey.
• Use SEO, SEM and PPC practices to optimize content.
• Collaborate with Performance Marketing Manager and Acquisition Team to drive shared goals through targeted campaigns. 
• Partner with graphic designers, web designers, and web developers to develop visually compelling content designed to convert.
• A/B testing creative content and using data to inform your copywriting tactics.

You have: 

• 5+ years experience as a Senior Copywriter, Product Copywriter, or similar role in B2B/SaaS.
• Proven experience writing and editing for demand generating content, with a keen eye for detail.
• A keen aptitude for digital advertising – writing and optimizing copy specific to digital mediums and data insights.
• Bachelor in Marketing, Communications, or relevant field.

Docebo is looking for an experienced senior web developer to be the lead for the brand’s web and digital experience across all web properties and interactive experiences. As a highly skilled front-end web developer, you will play an integral role in developing and executing on critical projects to drive revenue and also lay the foundations for the web experience for all Docebo properties. 

This role will own the full web development lifecycle and continually build and optimize the web experience, working closely with the CRO Manager and Sr Manager of SEO & Web UX. This person will also work closely with the Creative Director and graphic design/video team to define how the brand is reflected across digital experiences. 

You are building the future of the web at Docebo. You have in-depth experience running larger website development projects and a great track record of being a technical expert across the entire web operations and development team. 

You also have a deep understanding of what it takes to manage a website including minimizing technical debt, maintaining SEO best practices, and finding the simplest way to achieve complex and high-impact problems with code and ingenuity. 

You are also comfortable leading a project, scoping solutions and making specific recommendations on how to improve performance against a KPI.

You Will:

• Function as senior front-end web developer - Build pixel-perfect versions of our creative team’s design in modern web standards using lightweight code and interactive elements to guide users through a high-converting web experience
• Build sections and experiences to expand our web presence - Scope, wireframe, and build entire sections of our web experience with guidance from the design and content teams
• Lay the foundation for WebOps - Lead multiple projects to transform our web experience and put our web stack foundation and WebOps processes in place 
• Iteratively improve our web experience every day - You’ll push tests for web experiences on a daily basis, working close with a team of content marketers, SEO specialists, conversion rate optimization (CRO) specialists, and more with a focus of improving the website. Includes front-end web engagement methods (chat, pop ups).
• Own and manage our website infrastructure - You’ll partner with our WordPress hosting partner and manage all internal processes for QA, testing, development, deployment protocols, and optimizing our databases.
• Build improvements to our web dev and overall project management process - You will standardize the process related to sprint planning, deployments, and feature roadmapping
• Function as senior consultant / web solutions architect - Partner with stakeholders across the organization to scope new web pages or section needs and develop a plan for evaluating requests.
• Technical request manager - Manage all technical aspects of the website including Google Tag Manager (manage all tech stack tags/rules/logic) and Google Analytics, as well as other integration projects
• Uptime/load time monitoring - Leverage website monitoring tools to maintain appropriate uptime with our web hosting provider. 

You Have:

• 10+ years of web development experience
• Deep expertise with web applications and programming languages, such as HTML5, CSS (Sass), JavaScript, JQuery, PHP, TypeScript, and APIs.
• Examples of code you’ve deployed and solutions you’ve built
• Strong WordPress experience building solutions with custom requirements 
• Comfort with JavaScript libraries (React, jQuery, Vue), JavaScript module loaders (RequireJS), templating languages, 
• Experience building interactive content such as tours and guides to convert users
• Project management experience: leading agile projects/methodologies, keeping projects on schedule and sharing updates with stakeholders -- you are both an excellent web developer and communicator
• Experience with design style guides and design templating to reduce web/content maintenance
• Deep experience using Github for iterative code deployments
• Experience working with dual staging and development environments
• Strong communication and experience working on a marketing team
• Familiarity in building high performance responsive websites
• Prior experience working with professional design teams
• Experience working with a content team to support content operation (ContentOps) and building workflows/permissions
• The uncanny ability to balance speed of execution vs. quality control. 
• An eye for design and lots of thoughts about the latest web technologies
• Ridiculous organization and are detail-oriented. Nothing slips through the cracks. 
• Extensive knowledge of Project Management best practices. You thrive with using tools like Jira / Asana / Trello to manage your workflow. 
• An understanding of emerging web trends and the importance of them to our WebOps