CAREERS
Toronto – Athens, GA – Milano – Dubai – London
Joining the Docebo family means:
Working in a truly multicultural environment
Having the opportunity to travel across the USA, Europe and Asia – where our international offices are located
Working in a fast growing company with a lot of interesting opportunities and things to do
…and most of all have a lot of fun doing so!
Explore open positions at Docebo
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
The Account Manager will work to grow revenue from our existing accounts while working closely with our Global Customer Success teams. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for account penetration, meaning you will map and scope out Subsidiaries of the clients in your targeted portfolio with the goal of expanding the Docebo footprint. One of Docebo’s top revenue-growth strategies involves landing and expanding and this role is critical in contributing to the success of reaching our sales targets.
The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the SaaS space.
Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specially designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Culture is incredibly important at Docebo. Docebo encourages the team to not only work effectively together but also have fun together too!
Location: Athens, GA
Reports to: Director of Account Management
You Will:
- Understand and be able to present our products inside out to different external stakeholders.
- Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
- Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
- Establish and grow relationships with key decision-makers, and influencers within the customer base.
- Understand and communicate the business value and ROI of products and solutions.
- Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
- Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
- Execute on the account plans to deliver maximum revenue potential.
- Coordinate with internal partners in Customer Success, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
- Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
- Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.
You Have/Are:
- Extremely process-driven in your sales methodology.
- 3-years experience in a sales role in an SDR, AE, or AM position at a SaaS company.
- Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
- Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
- Relationship building skills and are able to influence cross-functionally.
- Excellent verbal, written, and presentation skills.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Department: Global Customer Success (GCS)
Location: Athens, USA
Position type: Permanent, Full time
Reports to: Head of Learning & Support
Managerial responsibility: yes
Job Summary
Learning and Support Team Leader is responsible for enabling the Learning & Support Help Desk to provide top quality support for the customers. The position will manage a team of Learning & Support Specialists and closely collaborate with various internal stakeholders in addition to participating in ticket management activities.
The role is also responsible for collaborating with the Global Head of Learning & Support to review, update, and improve key processes in order to increase the effectiveness of the help desk team.
Main Job Tasks and Responsibilities:
Team Management & Leadership
- Direct daily operations focused on delivering high quality, proactive customer support, and service.
- Line manage staff, scheduling work assignments, mentoring and coaching.
- Responsible for performance management of the individuals within the team:
- Monitor team performance against established KPIs through regular 1:1s.
- Discuss performance results on a quarterly basis to improve performance and achieve higher results.
- Evaluate the team’s individual performance and assist management with the calculation of individual bonuses.
- Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
Process Support
- Coordinate with team Head to improve procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking and coordination of help desk functions.
- Allocate and distribute tickets to specific agents in the help desk.
- Responsible for monitoring, and quality assurance for all tickets and service requests and make recommendations to streamline the existing process.
- Have a working knowledge of all workflows (how customer issues are routed and resolved) and train and coach employees to ensure they are followed.
- Handle complex and escalated customer service issues.
Drive continuous improvement
- Define and understand the customer issue by creating adequate reproduction scenarios (e.g. call scripting scenarios).
- Serve as the liaison between clients, Customer Support Help Desk and engineering teams to properly vet potential defects and data errors and help these teams prioritize and understand the impact issues are having on clients.
- Constantly evaluate and strengthen quality standards to ensure a high quality experience for clients.
- Provide input to department Head regarding developing and implementing effective service policies and procedures.
Essential experience and skills
- 3-5 years of experience as a Service/Help Desk Manager in a high-growth technology or SaaS development environment, preferably in the e-learning sector.
- Bachelor's degree in Computer Science or comparable degree.
- Understanding of SaaS business models and their overall relationship to Customer Success.
- Enthusiastic about technology with demonstrated technical aptitude.
- Ability to travel with no restrictions.
- Passion for customer service, and how it can transform businesses.
- Strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
- Coping well with working under pressure and working to tight deadlines.
- Advanced knowledge of a Help Desk Ticketing system (Zendesk preferred).
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
Reports to: Manager, Outbound Business Development
Location: Athens, GA (not a remote position)
You will:
- Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
- Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
- Quickly research and strategize an approach to create interest and engage.
- Profile potential prospects via predetermined criteria.
- Secure and schedule meetings and demos adopting all tools available to you.
- Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
- Record all activities in our CRM.
- Work closely with Account Executives to move prospects through pipeline and closing.
- Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
- Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
- Successfully manage and overcome prospect objections.
- Provide closed-loop feedback to ensure continuous process optimization.
You have:
- Four-year college degree (preferably in Marketing, Business, or Communications).
- Clear writer and a creative thinker - the more you love to read and write the better.
- Great self-awareness of speaking in a polished manner.
- Good listening attitude.
- Verifiable track record of success and goal attainment in a sales-oriented role.
- Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
- Ability to engage and empathize over the phone.
- Run through a brick wall level of drive, passion, and desire for results.
- 1+ year in a fast growing startup environment is a plus
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
In this role, you will be working with large enterprise accounts. You will allocate internal resources to many different tasks, maintain the organization of the projects, and ensure the fulfillment of timely delivery with quality. Our Project Manager will work within teams dedicated to the same client, including but not limited to, professional services, customer success managers and software developers.
Our ideal candidate will be comfortable with working in an environment that moves at the speed of light. You must have a strong work ethic and a high level of curiosity on top of being a fast learner and excited to learn new technology on an ongoing basis. Having great communication skills (presentation, verbal and written) is a must!
This position does require some travel internationally so you will have the opportunity to visit Toronto and Milan (among other places).
Location: Athens, Georgia (Not a Remote position)
Reports to: Global Head of Professional Services
You Will:
- Own the project level relationship between Docebo and key customers and/or partners.
- Identify key stakeholders and define project escalation paths.
- Define project scope, goals, and deliverables according to customer and/or partner agreements.
- Work with key stakeholders to develop & maintain a detailed project plan encompassing all project disciplines (integration, deployment, sales, support, and customer success).
- Monitor and report on the progress of the project to key stakeholders both internally and externally by defining a communication plan for each project.
- Present reports defining project progress, risks, issues, solutions, and KPIs.
- Work closely with the Product and Development teams to monitor and report on development progress for work related to assigned projects.
- Monitor project resource levels and escalate resource needs when required.
- Communicate blocking issues to internal and external audiences in a timely manner.
- Organize partner enablement activities across Sales, Customer Success, Professional Services, and Support departments.
- Lead both internal and customer project meetings.
You have:
- 5+ years proven experience managing the implementation and deployment of software projects with contract values greater than $1 million
- Deep knowledge of project management methodologies
- Excellent ability to communicate, manage, and prioritize risk and risk responses
- Flexibility to travel domestically and internationally
- Ability to communicate complex technical concepts to a variety of audiences
- Strong relationship/account management skills
- English Fluency (both written and spoken)
- Demonstrates strong leadership and team working abilities
- Good understanding of consulting processes and software implementation
- A natural inclination to resolve customer problems and help them be highly successful
- Experience working with support, QA, and product teams to resolve customer issues
- BA/BS or equivalent experience
Desirable Requirements:
- Accreditation in eg PRINCE2 / PMI PMP
- Experience working with JIRA
- Experience in either the LMS or HCM field
- Experience working with an Agile development team in a virtual scenario
- Experience in a startup or early-stage SaaS companies
- Strong desire to become a Docebo product expert
- Multilingual
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
We are new to Salesforce - but you are not! We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. Your experience with the Salesforce platform means you have a deep understanding of the configuration as well as know when to bring in a developer to extend features to support the business needs. We know you are analytical and will enjoy digging into the business needs and requirements and seamlessly translate them into Salesforce solutions.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
Reports to: Sales Operations Manager
Location: Toronto, Canada / Athens, Georgia (Not a remote position)
You Will:
Business Analysis
- Work closely with departments included sales, professional services, customer service, and IT to implement new features, functionalities, and processes.
- Work with business users to document a business process, problems, gather requirements for enhancements
- Translate business requirements into logical technical designs; define technical solutions in Salesforce.cin to support business work processes
- Create, maintain detailed documentation for technical designs, project plans, deployments and training documents
- Design test plans and manage the execution of plans, documentation failures for developers and others to correct. Drive resolution of all issues that come up during the development phase
- Communicate project status to key stakeholders throughout the entire development process
- Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports, etc.
Design/Build
- Design, develop and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, approval processes, process builders, etc.
- Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation; create and manage any complex workflow rules, data validation, and triggers
- Assist with testing/QA
- Build customized solutions in Salesforce.com and associated systems that support business requirements and process
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity
- Work with developers to provide direction where advanced solutions are required (e.g., Apex classes, triggers, VisualForce)
Maintain/ Administer
- Provide day to day SFDC platform and user support; Manage users, profiles and roles, customization of objects, fields, record types, page layouts, validations
- Ensure proper security models are in place and maintained for data access
- Maintain and improve upon SFDC integrations with both internal and third-party systems
- Assist with managing Report/Dashboard structure
- Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators; help troubleshoot, investigate, and implement solutions to identified issues
- Ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality. Perform mass uploads and updates of data as required. Assist with monitoring data quality.
- Work within sandbox environments and follow a release schedule, to maintain system integrity
- Help with regression testing during Salesforce releases
- Assist with Technical documentation
You Have:
- Bachelors degree
- 3+ years experience as an SFDC Admin
- Technical experience with Salesforce CPQ
- Certified Salesforce Administrator, Advanced Administrator
- Experience with Marketing Automation Tools (Hubspot, Outreach, etc,)
- Skilled in Workflow, Approval Process, Process Builder, Visual Workflow
- Experience with Lightning UI
- Strong understanding of Salesforce.com best practices and functionality
- Strong communication and logical thinker
- Comfortable with ambiguity associated with a fast-moving business and international environment.
- Impeccable time management and organizational skills.
- Strong written and verbal communication skills.
- The ability to work and travel with no restrictions within and outside the United States.
- Certified CPQ Specialist, Salesforce Sales Cloud or Service Cloud Consultant preferred
- Experience within a SaaS environment highly preferred
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset.
You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family.
Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.
Location: Athens, GA
Reports to: Sales Manager, NA
Your Qualifications:
- Consultative selling experience
- Prospecting skills
- Strong communication skills
- Has a competitive spirit
- Can collaborate and influence in a “win as a team” environment
- Coachable
- Has a drive for results
- Objection handling skills
You Will:
- Inspire and educate prospects on the value of our solution.
- Drive revenue generation for Docebo through qualifying and closing new businesses.
- Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
- Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
- Use the Docebo forecasting methodologies to accurately forecast new business.
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
- Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
- Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
- Develop strong relationships with key clients that will generate revenue as new features go-to-market.
- Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
- Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
- Engage and work with business partners where appropriate.
You have:
- Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
- Experience with Salesforce (or other CRMS's), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
- Thrive in a dynamic, fast-paced, collaborative environment.
- Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
- Strong presentation skills (making effective decks, being an engaging speaker, value selling).
- Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
- Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
- A competitive edge and thrive in a fast-paced team environment.
- Strong use of insights and data-driven decision making to inform the sales process.
- Excellent communication skills as it relates to providing full product demos (virtually).
- Extremely proactive and upbeat with strong organizational skills.
- Bachelor’s degree or higher level of education.
- Ability to do light travel
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
The role sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.
Solution Deployment Manager leverage skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.
Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.
Reports to: Global Head of Implementation
Location: Athens, GA (Not a remote position)
You will:
- Deal with customers from different countries, managing multiple projects concurrently;
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
- Prevent, identify, quantify, and communicate risks internally and externally;
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;
You have:
- English Fluency (both written and spoken)
- A strong desire to become a Docebo product expert.
- Experience in an IT Project Manager role or in IT service implementation and delivery;
- Experience working with clients in the ‘Large Accounts, Enterprise’ space;
- Working knowledge of project management principles;
- Great understanding of consulting processes and software implementation;
- Solid Knowledge in the areas of application programming and system design;
- A natural inclination to resolve customer problems and help them be highly successful.
- Experience working with support, QA, and product teams to resolve customer issues.
- BA/BS or equivalent experience;
Essential Requirements
- Experience in E-Learning / Learning Management industry is preferred;
- General knowledge of programming languages and specific experience with REST Webservices.
- Flexibility to travel if required
Desirable Requirements
- Bilingual in English and Spanish (NA Office Only)
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
The Solution Deployment Manager - Front End Designer will be responsible for providing front end development services to the Docebo client-base in addition to managing the onboarding of new Enterprise customers onto the Docebo platform.
In this role, you will attend conference calls and prepare customers for going live. While leveraging project management and business analysis skills, this person will work closely with Solution Deployment Managers, Help Desk Specialists, and Customer Success Managers to ensure Docebo customers receive maximum support in every phase of their journey with Docebo.
Our ideal candidate will have a good understanding of consulting processes and software implementation and a natural inclination to resolve customer problems and help them be highly successful.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
Reports to: Global Head of Professional Services
Location: Athens, GA (Not a remote position)
You will:
- Partner with customers from different industries and countries, managing multiple projects concurrently.
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.
- Use HTML5 & CSS3 alongside a consultative approach to design Docebo website pages for Docebo clients as a professional service.
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
- Prevent, identify, quantify, and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
You have:
- High level of competency in HTML5 & CSS3 coding
- Experience in an IT Project Management role or in IT service implementation and delivery positions
- Working knowledge of project management principles
- Experience working with large accounts in the enterprise space
- Solid knowledge of application programming and system design
- Experience working with support, QA, and product teams to resolve customer issues
- A strong desire to become a Docebo product expert
- English Fluency (both written and spoken)
- BA/BS or equivalent experience
Desired:
- Experience in E-Learning / Learning Management industry
- General knowledge of programming languages and specific experience with REST Webservices
- Flexibility to travel if required
- Multilingual
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.
This position is about supporting our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software is properly and promptly taken care of while transferring key product knowledge to them.
Reports to: Learning and Support Team Leader
Location: Athens, GA (not a remote position)
You will :
- Possess a high level of empathy in addressing customer concerns.
- View each and every customer issue as your own issue and take responsibility for owning full resolution.
- Deal with customers from different countries every day;
- Provide technical, software support for Docebo’s software via ticketing system, webinar sessions, email and phone;
- Be able to troubleshoot and quickly assess severity and impact of customer issues;
- Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
- Help clients by caring about their success and work with the entire Success team through the customers' journey;
- Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
- Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
- Continually generate and provide feedback on Docebo’s knowledge base;
- Deliver online training to the customers about the LMS’s functionalities;
- Work with a talented and multicultural team.
You have:
- Superior communication skills to enable you to share information and resources with both clients and cross-functional teams
- A strong desire to become a Docebo product expert.
- BA/BS or equivalent experience;
- A passion for modern technologies/internet related technologies;
- A natural inclination towards problem-solving;
- Experience in Helpdesk or Training capacity or similar past roles are a plus;
- Knowledge of the HR technologies & E-Learning markets is a plus;
- General knowledge of programming languages;
Strongly Preferred:
- Experience in E-Learning / Learning Management industry;
- Experience with E-Learning authoring tools.
- Knowledge of IT networking basics.
- Specific experience with REST Webservices. PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
- Flexibility to travel if required.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product within the AI team.
Reports to: Head of AI Team
Location: Biassono
You will:
- Development of the Docebo LMS products in a service-oriented environment, using the Python ecosystem and tools.
- specifically, you will be responsible for developing software projects for efficient Cloud-based training, hosting and serving of Machine Learning models, which power a growing set of Docebo LMS advanced features
- you will also be responsible for the integration of those AI-powered features with the rest of the Docebo LMS platform
- Ability to meet challenging deadlines.
- Follow project development and manage practical activities and tasks related to the project's implementation.
- You will work in an Agile, Scrum international team, in day-to-day collaboration a team of data scientists and machine learning specialists, and other backend and frontend developers
- You will report to the Team Leader of the Docebo AI team.
You have:
- Demonstrated strong knowledge of Python (3.x) programming language, major libraries and tools in the Python ecosystem, REST services and microservices technologies and related Python frameworks (such as Flask, its REST extensions, Celery, among others)
- Minimum 2 years experience in a similar development position.
- Experience in enterprise-level projects.
- Ability to solve issues with clear methods while knowing when to take intuitive leaps.
- Ability to guide technical discussions with both technical and non-technical audiences.
- Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, Machine Learning and Deep Learning frameworks (also on the Cloud) and more.
- Strong attention to detail and astute diagnostic skills.
- Ability to look at your development within a product use case and assess its quality.
- Attention to quality documentation of code and APIs in English, and to make your work easy to reuse and integrate for other teams.
- Knowledge and hands-on experience with (big) data extraction and management tools.
- Hands-on experience writing programs in Python for Data Science and Machine Learning.
- Experience in a Cloud or SaaS development environment.
- Bachelor's degree in Computer Science.
- Previous as a programmer or analyst.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product.
Location: Biassono, Italy
Reports to: Team Leader
You will:
- Develop the main Docebo LMS products in a service-oriented environment, using PHP7 and NodeJs + MySQL as the main code base.
- Meet challenging deadlines;
- Follow project development and manage practical activities and tasks related to the project's implementation;
- Work in an Agile, Scrum international team with other backend and frontend development.
You have:
- Demonstrated strong knowledge of PHP 5.6+, Node JS and MySQL. A portfolio attached to the curricula, codeplex or github link;
- 5 years experience in a similar development position;
- Experience in enterprise-level projects;
- Ability to solve issues with clear methods while knowing when to take intuitive leaps;
- Ability to guide technical discussions with both technical and non-technical audiences;
- Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more;
- Strong attention to detail and astute diagnostic skills;
- Ability to look at your development within a product use case and measure quality upon it;
- Ability to properly document your code in English and make it reusable to others teams.
Nice to have:
- General knowledge of HTML5, SASS, Angular 2+, Redux;
- Experience in a Cloud or SaaS development environment;
- Bachelor's degree in Computer Science;
- Previous as a programmer analyst.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
This role is responsible for producing high quality code following an Agile methodology. Working in an Agile, Scrum international team you will be expected to contribute to top quality Docebo LMS Product under tight deadlines. As a Backend Developer (Serverless) you will be resolving any critical issues, develop projects using your front and back end knowledge with the emphasis on the back end.
Location: Biassono, Italy
Reports to: Product Owner
You will:
- Develop main Docebo LMS products using Javascript, Typescript, Node.JS and other serverless technologies as the main code base;
- Drive the creation of Microservices architectures;
- Follow project development and manage practical activities and tasks related to the project's implementation;
- Contribute to our software architecture and optimise existing code;
- Work closely with the product owners to define feature specifications, and collaboratively refine a technical solution.
You have:
- Minimum 2 years of web development experience in a similar position;
- Enterprise-level projects experience;
- Track record of developing scalable web applications;
- Strong knowledge of handwritten Node.JS and Javascript;
- Experience with MySQL and strong knowledge of optimisation methods;
- Experience with automated testing, including TDD;
- Familiarity with MVC frameworks;
- Experience developing RESTful APIs;
- Strong command of a Linux based development environment;
- Experience with version control systems (preferably Git or Mercurial);
- Understanding of web related security issues (preferably the OWASP 10);
- Ability to properly document your code in English and make it reusable to other teams;
- Strong communication and influencing skills; ability to guide technical discussions with both technical and non-technical audiences;
- Ability to solve issues with clear methods while knowing when to take intuitive leaps;
- A deep understanding of cross-functional multiple-team based software development;
- Strong attention to detail and astute diagnostic skills;
- Ability to drive own development within a product use case and with focus on high quality;
- Working understanding of Git or similar version control system.
Nice to have:
- Experience in a Cloud or SaaS development environment;
- Bachelor's degree in Computer Science or 5+ years of equivalent experience;
- General knowledge of Python;
- Working knowledge with Graphs QL;
- Working knowledge with NoSQL BDs (Mongo, Dynamo);
- Working knowledge with graph databases (Neo4j, AWS Neptune, Apache Tinkerpop);
- Prior hands-on experience of working as a programmer analyst;
- Working understanding of industry leading IT automation and cloud tooling, including but not limited to: JIRA, Docker, Test Automation (Selenium), AWS, Enterprise Level Application, Services, and more;
- Ability to handle multiple competing priorities in a fast-paced environment;
- Experience in conducting code reviews;
- Passion for solving complex and interesting problems;
- Reliable, tolerant, and determined team player.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Business Analyst, you will help us read and organize data, turning it into information, which will then be turned into insight, then into business decisions. Thus, you will help Docebo make better business decisions!
Location: Biassono, Italy
Reports to: Team Leader
You will:
- Together with the team coordinator, you’ll work closely with management to prioritize business and information needs; Identify needs and requests.
- Create scalable reports through Looker, suggesting the best representation that optimizes analysis for management
- Interpret data, analyze results, identify trends or patterns in complex data sets;
- Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct data corruption problems.
- Work on any type of data handled by any department in Docebo: finance, sales, marketing, customer success and others
You have:
- 2 years of experience on that role or similar.
- Experience with relational DB. Skilled in complex queries. In particular on Mysql.
- Experience on BI reporting and BI tools such as Looker or similar.
- Ability to expose clearly to internal/external stakeholders results of work and help them make decisions based on the correct interpretation of data.
- Exceptional analytical and problem solving skills.
- Ability to communicate complex technical concepts.
- Excellent oral and written English communication skills.
- A genuine interest in innovation
Nice to have:
- Bachelor's degree in Computer Science, Engineering or Mathematics.
- Knowledge and experience of main advanced statistical analysis methods (machine learning, hypothesis tests, data mining, ..)
- Previous experience in SaaS companies
- Experience with data warehouse, data lake, NoSQL DB
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Customer Care Specialist, you will support our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software are properly and promptly taken care of.
Location: Biassono, Italy
Reports to: Learning and Support Team Leader
You will :
- Deal with customers from different countries every day;
- Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone;
- Be able to troubleshoot and quickly assess severity and impact of customer issues;
- Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
- Help clients by caring about their success, and work with the entire Success team;
- Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
- Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
- Continually, generate and provide feedback on Docebo’s knowledge base;
- Deliver online training to the customers about the LMS’s functionalities;
- Work with a talented and multicultural team.
You have:
- Superior communications skills and an excellent grasp of the English language;
- BA/BS or equivalent experience;
- A passion for modern technologies / internet related technologies;
- A natural inclination towards problem solving.
Nice to have:
- Experience in Helpdesk or similar past roles;
- Knowledge of the HR technologies & eLearning markets;
- Knowledge of PHP, MySQL, Javascript, HTML, CSS.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a DevOps, you’ll work collaboratively with software engineering and site reliability engineering to deploy and operate our systems. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations. And troubleshoot and resolve issues in our dev, test and production environments.
Location: Biassono, Italy
Report to: Cloud Performance and Architecture Manager.
You will:
- Manage Docebo software and infrastructure release roll-out;
- Design and implement build, deployment, and configuration management;
- Build and test automation tools for infrastructure provisioning;
- Handle code deployments in all environments;
- Monitor metrics and develop ways to improve;
- Provide technical guidance and educate team members and coworkers on development and operations;
- Identify and maintain metrics that tell you how your software is performing;
- Improve infrastructure development and application development;
- Keep your eyes and ears open for ways we can further streamline our development process;
- Perform periodic on-call duty maintaining the availability and performance of Docebo Platform;
- Evangelise and spread your DevOps mentality among your colleagues.
You have:
- Previous experience with software development, infrastructure development, or development and operations;
- A DevOps mindset with a strong drive to get things done;
- Experience with Bash, Python and Ruby scripting;
- Experience with CI/CD tools such as Jenkins, AWS CodePipeline, Gitlab CI;
- Experience with Linux based systems, especially LAMP stack;
- Experience with Cloud services such as Amazon AWS;
- Experience with Docker container build, release and management in production;
- Familiar with application performance monitoring tools like New Relic, Dynatrace;
- Familiar with Docker schedulers such as Swarm, Amazon ECS or Kubernetes;
- Familiar with Git and SVN;
- Familiar with tools such as AWS Cloudformation or Terraform;
- Strong attention to detail, astute diagnostic skills;
- Ability to solve issues with clear methods while knowing when to take intuitive leaps;
- A strategic and forward-looking thought process;
- Able to guide technical discussions with both technical and non-technical audiences;
- Ability to work under pressure and tight deadlines;
- Branch, write, test, and deploy code for configuring and managed production services.
Nice to have:
- Bachelor's degree in Computer Science, Electronic Engineering or Mathematics;
- Previous experience in a SaaS company.