Careers

As a Business Systems Analyst on the Revenue Operations team, you’ll play a key role in providing a focus on the development of future state business capabilities and to drive the elimination of redundancies, optimize efficiencies, lower costs, and streamline the delivery to our revenue teams. You will play an integral role in the business planning stages of project and program development. The role involves identification of the current program and policy effectiveness and creating the future state best practices; you will be asked to drive and influence change across the revenue organization. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on a technology stack that has the highest level of visibility at the company.  

Reports to: Senior, Revenue Operations Manager

Location: Toronto, ON (Open to remote)

You will:

• Identify and research end to end technology, pain points, inefficiencies, and the reasons for them.
• Participate in discussions on the scope, prioritization, and implementation of projects.
• Be a subject matter expert on all Docebo revenue tools.
• Suggest new methods to improve the experience and productivity of internal users
• Map business processes, business rules, system requirements, exceptions, and error states.
• Act as a technical liaison between development teams and clients/stakeholders;
• Develop and maintain clear, concise, and detailed documentation, including functional and non-functional specifications.
• Write formal requirements documents detailing stakeholder needs and translating them to systems and process requirements. Works in conjunction with the development teams to ensure deliverables meet requirements identified.
• Define project scope, deliverables, and timelines based on project objectives.
• Provide technical guidance concerning the business implications of the application of various systems and their integration.

You Have:

• Bachelor’s degree (or equivalent), in a related field is required.  
• 3+ years in a similar role; sales, operations, systems analysis, or information technologies
• Quantitative and general problem-solving skills; superior critical thinking. 
• Strong technical and analytical skills with an ability to adapt to new technologies
• Experience with integrating key revenue tools like HS, Outreach, Zendesk, Gong etc with Salesforce
• Experience with building and managing managed and unmanaged integration packages with Salesforce.
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Ability to manage competing demands
• Strong data modeling skills 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• Experience within a SaaS environment 

Preferred Qualifications:

• Familiarity with CRMs and similar tools is a plus.
• Knowledge of the LMS industry and its surrounding will be a plus
• Basic understanding of APEX Triggers and Classes., managing managed integrations 

The Content & Program Manager is responsible for creating content and learning experiences for a variety of audiences using various delivery methods. He or she will collaborate with subject matter experts (SMEs) to create, implement, and manage innovative learning and delivery programs to enable our Sales team to provide the best in class prospect and customer experience.

This role requires an individual who is able to work in a team environment, be self-motivated, extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA/Toronto, CA (open to remote)

Reports to: Sales Enablement Manager

You Will: 

• Evaluate needs for internal and external customers and recommend best practices and ideal learning delivery methods based on needs.
• Work with source material supplied by SMEs, such as scripts, storyboards, and presentations, to develop interactive online courses that effectively convey key information and achieve learning objectives.
• Identify the best instructional design techniques to ensure learner engagement and maximum learner retention.
• Use instructional design process and methodology to plan, design, and develop classroom and web-based, instructor-led and asynchronous product training guides and quick reference guides.
• Create coursework with practice exercises, knowledge checks, and other elements designed to meaningfully evaluate and drive learning retention.
• Project manage efficiently, completing, and shifting priorities using business objectives to guide decision making.
• Ensure content accuracy and alignment with current business processes, company branding guidelines, procedures, and systems.
• Consult with Docebo’s marketing and product teams, as needed, on graphics, visuals, illustrations, and other elements to improve the quality and effectiveness of training and ensure branding consistency.
• Hold SMEs and others accountable for content delivery, review and approval deadlines; escalate appropriately, and manage projects through the entire project lifecycle.
• QA final course for accuracy and work regularly with SMEs to refresh instructional designs as needed to ensure content is current and relevant.
• Define and measure training effectiveness using meaningful metrics and address User feedback to revise content as needed.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base working closely with the Sales Operations team.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization.
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 
• Work on other duties as assigned

You Have/Are

• Bachelor’s Degree or equivalent relevant experience.
• 2-3 years of experience in sales, marketing, sales enablement, or learning & development.
• Multimedia production skills using Camtasia, Audition, Photoshop, and Illustrator a plus.
• Experience producing content for Learning Management Systems (LMS) such as Docebo or similar.
• Data Analysis experience with showing learner progress and ROI for learning initiatives.
• Exceptional verbal, written communication, and presentation skills.
• Ability to understand technical content, communicate well with subject matter experts, and translate technical content to non-technical staff.
• Solid knowledge of all MS Office Products required.
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams.
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting.
• Proven experience in demos and leveraging creating tactics and programs.
• Strong business acumen and communication skills.

The Customer Experience Manager (CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize the customer’s  use of the platform by taking advantage of current & new features. The CXM will assess overall satisfaction of the customer through stakeholder meetings, and close monitoring of usage and other key metrics.

The CXM guides Docebo customers to the optimal  solution to meet their business needs in a consultative approach and in the context of the customer's industry and use case.

This role works with a portfolio of customers and collaborates with all internal stakeholders such as sales, product, marketing and account management. The primary goal is to increase customer satisfaction and loyalty creating… “raving fans”.

Location: Toronto, ON (Remote OK)

Reports to: Director of Customer Experience NA 

You Will:

• Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
• Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
• Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
• Create customer champions who are willing to participate in Docebo Marketing initiatives. 
• Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
• Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo. 

You Have:

• 5-9 years of experience in a related field.
• Bachelor degree or equivalent experience.
• Prior experience managing a renewable book of business for a software-as-a-service company.
• Previous experience on LMS administration and Instructional Design principles.
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Understanding of HTML, CSS, and Javascript;
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset; 
• Knowledge of latest trends & technology in L&D space and how to apply into the customer journey. 
• Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives. 
• Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
• Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Nice to Have:

• Previous experience as Customer Success Specialist, Customer Success Manager, Customer Experience Manager or business consultant.
• Proficiency of HR / LMS technologies is desired.
• Knowledge in CRMs Salesforce preferred.

As a Deal Desk Specialist on the Revenue Operations team, you’ll play a key role in providing overall support for the company via supporting best practice contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements. You will be responsible for arranging an end to end management of the negotiation process of client contracts and be a key player in the scenario modeling, and contract execution activities, and will also own the responsibility for the day to day pricing and business requests from the sales organization. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals with the highest level of visibility at the company.  

Reports to: Senior, Revenue Operations Manager

Location: Toronto, ON (Remote OK)

You will:

• Facilitate the preparation, and execution of contractual agreements. Draft terms, including new templates and amendments to template wording. Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests. 
• Liaise between Sales, Finance, and Compliance to holistically handle all elements of contractual documentation including conducting a review of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue and proactively negotiate client requests. 
• Provide deal financial modeling and proposal support to the senior members of the team on global accounts. 
• Provide deal structure guidance and recommendations to Sales that balance a data-driven approach with creative and out of the box thinking
• Maintains records of contract activity for benchmark purposes, drafts and reinforces processes to improve overall contract administration efficiencies and champions compliance and accuracy of content with stakeholders to ensure the integrity of all contracts. 
• Vet and approve commercial proposals on behalf of global sales leadership, and ensure contract compliance with internal controls.
•  Coordinates training and awareness activities with all key stakeholders (internal and external) to ensure contractual agreements in place are clear, fair and legally binding. 
• Drive the execution of contracts by working with cross-functional teams and stakeholders, including Sales, Legal, Accounting and Operations. 

You have:

• Bachelor’s degree (or equivalent), Business Administration or a related field is required.  Working knowledge of contract law is an asset.
• 2+ years in a similar role.
• Superior analytical and problem-solving skills. 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities. 
• Familiarity with CRMs and similar tools is a plus.
• Experience within a SaaS environment 
• Work experience within sales operations, paralegal, legal,  finance, market research and/ or business operations a plus

Docebo is looking for a results-driven Director of PR & Communications to create and manage a best-in-industry public relations strategy for our growing public company. This individual will grow and maintain strong relationships with members of the media and L&D influencer networks, and act as Docebo’s primary spokesperson. Reporting to the Global Director of Marketing Communications, this individual will lead the PR & Communications department, establishing KPIs, and ensuring organic growth year over year. 

Reports To: Global Director of Marketing Communications

Location: Toronto, Ontario

You will:

• Strategy: You will lead in the development, implementation, and integration of strategic communications plans that advance the business’s brand identity in the market. This includes the creation of strategies in conjunction with the marketing team in order to enable the cultivation and enhancement of strong and meaningful relationships with our target audience, external partners and analysts, and key media outlets. 
• Media Relations: This role will act Docebo’s spokesperson and conduct a set number of daily media pitches, with quarter and annual targets to be achieved. This individual will act as lead point person across all media interactions, ensuring a positive portrayal of the business at all time, and exercise judgment in prioritizing media opportunities, organizing, and preparing presentations, speeches, talking points, and other external media relations materials. 
• Reporting & Analytics: With the help of analytics and media monitoring tools, they will set forth impactful reporting systems to demonstrate valid metrics to prove the value of their campaigns to internal stakeholders and leadership teams. 

You have: 

• Bachelor’s degree in Public Relations, Marketing, Journalism or related field.
• 10+ years experience working in a PR or Communications capacity. 
• A strong network and current relationships with technology and trade reporters in North America.
• Experience in the enterprise software industry, particularly with content services, supply chain technology, digital experience platforms or enterprise security technology.
• Demonstrated experience planning technology and corporate public relations campaigns and managing them through execution and reporting.
• Experience in B2B SaaS, L&D, e-learning, and technology is preferred.
• Highly effective public speaking skills, and comfortability participating in webinars, virtual and in-person events and panels, podcasts, and much more.

Docebo is seeking an experienced email marketer to join our demand generation team and become the lifeblood of our automation efforts. 

The role of the Marketing Automation Manager is to guide prospects through the buyer’s journey with effective email marketing. This candidate should possess a deep understanding of marketing automation, CRM, and sales outreach platforms in order to coordinate, execute, and measure profitable campaigns from the ground up.

Big Questions to Answer Before Applying:

• Do you love running campaign experiments to find winning messages? 
• Are you a master of compliance, knowing which email rules to follow per country? 
• Do you know your way around marketing automation and CRM platforms better than your own neighborhood?  
• Are you able to work with content teams on messaging and feedback in order to iterate and optimize profitable campaigns?

If so, let’s talk! Your mission, should you choose to accept it, is to own marketing automation and technical execution of campaigns in order to drive sales opportunities and closed deals.

You Will:

• Develop, execute, and measure compelling email campaigns to drive engagement, conversion, and communication with our target audiences
• Create and test persona-specific messages to improve campaign performance
• Manage nurture campaigns in collaboration with our content team and other stakeholders to guide prospects and customers through appropriate funnels
• Analyze our current email marketing campaigns and recommend improvements
• Work with operations and automation specialists to carry out segmentation of our email database and implement re-engagement strategies
• Run A/B tests on email campaigns to establish effective approaches
• Track and report both high-level and detailed metrics on email campaigns in order to guide improvements
• Ensure email campaigns comply with current laws and best practices in the industry across all markets
• Maintain database cleanliness and perform clean-up efforts and re-engagement campaigns on a regular basis

You Have:

• Minimum 5+ years of proven experience in email marketing for B2B tech. 
• The uncanny ability to balance speed of execution vs. quality control. 
• Ridiculous organization and attention to detail. Nothing slips through the cracks. 
• Knowledge of Project Management best practices. You thrive with using tools like Asana / Trello to manage your workflow. 
• Advanced marketing automation and CRM chops, particularly with HubSpot and Salesforce. HubSpot certifications and knowledge are highly valued.

As a Product Marketing Manager (PMM) at Docebo you will launch Docebo products to market and turn them into market-leading solutions. In this role, you will help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

You will: 

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your products, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Run win/loss interviews to understand why we lose to competitors, why we win, and how we can turn that into actionable go-to-market strategies
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization
• Have frequent conversations with customers and the Customer Marketing arm to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework"
• Support Content Marketing arm in creating compelling content for our products, including providing messaging and reviews of all collateral
  
• Work closely with the Sales Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions
• Collaborate with the Content Marketing team on content projects related to industry trends, market problems and solutions (use cases) 
• Develop and maintain industry and solutions onboarding content for new hires

You have:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS, content authoring or business intelligence applications
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Capacity to operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Outstanding written and verbal communications skills
• Bachelor’s degree (or equivalent work experience) in Computer Science, Marketing or Communications

As a Renewal Desk Specialist on the Sales Operations team, you’ll play a key role in providing overall support for the company via best practices for contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements during the Renewal, Upsell and Expansion processes. You will work closely with the Deal Desk in assisting with arranging end to end management of the negotiation process of client contracts and be a key player in the scenario modeling, and contract execution activities, and will also own the responsibility for the day to day pricing and business requests from the Docebo end customers. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals that contribute to one of our core initiatives; retention.  

Reports to: Senior, Revenue Operations Manager

Location: Toronto ON, Athens, GA or Remote

You will:

• Facilitate the preparation, and execution of renewal contractual agreements. Draft terms, including new templates and amendments to template wording. Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests. 
• Own the process for pushing specific segment renewals through the workflows within the CRM. 
• Liaise between Customer Experience, Account Management, Finance, and Compliance to holistically handle all elements of the renewal contractual documentation.
• Provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team on global accounts. 
• Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
• Maintains records of contract activity for benchmark purposes, drafts and reinforces processes to improve overall contract administration efficiencies and champions compliance and accuracy of content with stakeholders to ensure the integrity of all contracts. 
• Vet and approve commercial proposals on behalf of global sales leadership, and ensure contract compliance with internal controls.
• Drive the execution of contracts by working with cross-functional teams and stakeholders, including; Customer Experience, Account Management, Sales, Legal, Accounting and Operations. 

You Have:

• Bachelor’s degree (or equivalent), Business Administration or a related field is required.  Working knowledge of contract law is an asset.
• Superior analytical and problem-solving skills. 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities. 
• The ability to work and travel with no restrictions within and outside the United States and Canada.
• Familiarity with CRMs and similar tools is a plus.
• Experience within a SaaS environment 
• Work experience within customer experience, account management, sales operations, finance, market research and/or business operations is a plus.  

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives both prospect (self-sourced) and receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Docebo family. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Location: Toronto, ON, Canada or Athens, Georgia, USA or remote

Reports to: Sales Manager in either Toronto, ON, Canada or Athens, Georgia, USA

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email, and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

You have: 

• Previous minimum of 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar and experience in, or knowledge of, the HR software space.
• Experience with Salesforce (or other CRMs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up, etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

The Account Manager will work to grow revenue from our existing accounts while working closely with our global CX team to ensure healthy clients that renew at a high rate. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for the overall client account relationship with Docebo including account penetration, meaning you will thoroughly map and scope out subsidiaries of the clients in your portfolio with the goal of expanding the Docebo footprint. 

One of Docebo’s top revenue-growth strategies involves landing and expanding and this dynamic role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the broader HR-SaaS space.

Location: Toronto, ON Canada or Athens, GA (Open to Remote)

Reports to: Director of Account Management 

You Will:

• Understand client business and industry dynamics, and be able to present our products inside-out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Experience, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• 3-years minimum experience in a sales role in an SDR, AE, or AM position with an LMS, LXP, or similar software company in the HR tech space.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

Our ideal Sales Development Representative is a results-oriented professional with a hunter's mentality and a desire to win. Our SDR’s are self-motivated, ambitious, and passionate about how Docebo helps our customers. We look for professionals who are interested in the team’s goals, incessantly focussed on results, and have a glass-half-full mentality. In this role, SDR’s become experts at using lead gen tools to routinely extract contacts and craft targeted lists of prospects. They conduct sales development best practices with email, phone, and social drip cadences with net-new prospects. Using a fresh and modern tech stack, SDR’s vigorously generate new appointments, demos, and contracts. This professional is passionate about smashing their goals and works to continuously improve their craft.

Reports to: Manager, Outbound Business Development

Location: Toronto, ON, Canada (remote OK)

You will:

• Craft succinct and compelling messaging for emails and cold calls which speak directly to buyer pain and capture your audience’s attention in a short amount of time.
• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Qualify the needs and wants of an organization.
• Connect with prospects to introduce the value proposition of Docebo products.
• At a high-level, discuss products and features to asses the interest and timing of a sales opportunity.
• Work collaboratively with AE’s by sharing prospect’s use case and level of interest to solution-build for prospects, upon identifying a qualified lead.
• Be excited to hunt for new business opportunities to fuel the sales pipeline.
• Be comfortable cold calling and video conferencing.
• Be ready to thrive in a dynamic environment and develop the role as things change within the business.
• Be able to strategically research and develop new accounts and messaging for hyper-targeted outreach (events, conferences, awards).
• Quickly research and strategize an approach to create interest and engagement.
• Secure and schedule meetings and demos adopting all tools available to you.
• Record all activities in our CRM and ensure that all the data points are accurate and updated on a timely basis.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings, and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends, and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Passion, enthusiasm, energy, and humor that translates through phone and email communications.
• Creative ways to reach out to prospects and engage them in a meaningful discussion about how to improve their business.
• Self-empowering and self-motivated resilience in the face of rejection.
• A gritty love for the chase and the rewards that come with it.
• A keenly developed competitive nature with a desire to meet and exceed measurable performance goals.
• Clear writing and creative thinking - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Empathetic and active listening skills that drive thoughtful solutions.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• 1+ years in a fast-growing startup environment is a plus.

As a Sales Trainer, you will provide training, internal support, resources, and guidance for Docebo’s global sales team. This includes implementing and managing innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

This role requires an individual who is able to work in a team environment, be self-motivated, and is extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA or Toronto, ON (Remote OK)

Reports to: Sales Enablement Manager

You will:

• Partner with sales teams to understand the most critical needs and build programs and content to meet their needs;
• Support the sales enablement strategy and project management activities of innovative and digital field training;
• Deliver and facilitate select training programs in strong partnership with the field managers as well as external vendors to ensure the best class, modern and engaging training experience across all KPIs. 
• Work with sales leaders to support the day-to-day training management of the sales organization, enabling sales leaders to spend more time on customer-facing activities
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 

You have:

• 2+ years experience of Sales Enablement and/or corporate training
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting
• Proven experience in demos and leveraging creating tactics and programs
• Strong business acumen and communication skills
• Ambitious with a strong work ethic and intense will to win
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business
• Industry experience preferred, but not limited to Saas sector
• Ability to exercise discretion, decisiveness and independent judgment on business and training matters
• Fluent in English
• University Degree in Business Management or Information Technology

Desired Skills:

• Excellent interpersonal skills
• Situational adaptability
• Can handle ambiguity
• Ensures accountability
• Instils trust
• Plans & Aligns
• Demonstrated Initiative
• Ability to work independently and as a team
• Excellent time management and focus on productivity 

As Docebo’s Senior Content Marketer you will collaborate heavily with demand generation, design, product marketing, social, and senior leaders to help Docebo secure itself as the world leading cloud LMS. 

Docebo is looking for an experienced Content Marketer who will collaborate with various stakeholders across the business to execute on content campaigns that actually deliver measurable results - i.e. traffic, leads, opportunities and revenue. 

This is a no-fluff kind of role - and requires both strategy and execution. You will conduct keyword research, structure information architecture for landing pages, build content briefs, deliver copy that meets brand messaging and ensure governance models are followed. 

Your main goals will be to support SEO and Demand Generation. 

Reports to: Global Director of Marketing Communications 

Location: Toronto, Ontario (Remote OK)

You Will:

• Develop a multi-channel Content Strategy that meets SEO and Lead Generation goals. 
• Perform ongoing content audits and content updates - measuring the SEO impact of the content updates and report this back to the team. 
• Build impactful and targeted content e.g. - landing pages, blogs, eBooks, e-mails, and more. 
• Review and QA all content deliverables to ensure adherence to quality standards, especially within the context of SEO and lead generation. 
• Work with UX Designers, Content Team, Videographers and team to facilitate execution of creatives.
• Analyze and identify keywords that support ranking opportunities across all areas of the customer funnel. 
• Contribute to link building by writing guest posts and conducting outreach. 
• Leverage tools like Google Search Console, SEMrush, Ahrefs, and Clearscope execute SEO and content initiatives. 
• Oversee Docebo’s social media channels and Social Media Manager developing strategies for effective promotion, particularly on platforms such as LinkedIn. 

You Have:

• Minimum 5 years of experience in a similar content marketing role, SaaS experience is preferred. 
• Knowledge of Advanced SEO tactics and tools.
• Strong understanding of Google SERP analysis, and breaking down searcher intent, then matching content back to searcher intent needs. 
• Strong understanding of how the user experience impacts SEO. 
• Out of this world copywriting skills for SEO - specifically title tag optimization, headers, sub-headers, meta descriptions and social open graph tags. 
• Ability to write engaging and EYE-CATCHING headlines for social, ads, blog titles, and ad-copy. 
• Deep knowledge of effective content promotion strategies. 
• In-depth knowledge Content Management Systems is a bonus, such as WordPress.

Docebo is looking for a results-driven Senior Conversion Copywriter to lead our marketing acquisition content efforts. We’re looking for a data-minded creative marketer who is skilled at producing punchy, engaging copy that inspires action and conversion. This role will report to Docebo’s Global Director of Marketing Communications, and will work closely with Docebo’s acquisition team and creative team to create compelling copy for banners, ads, video, and social media networks. 

Reports To: Global Director of Marketing Communications

Location: Toronto, Ontario

You will:

• Write original, action-evoking copy for banners, ads, video, and social networks that drive prospects through the buyer’s journey.
• Use SEO, SEM and PPC practices to optimize content.
• Collaborate with Performance Marketing Manager and Acquisition Team to drive shared goals through targeted campaigns. 
• Partner with graphic designers, web designers, and web developers to develop visually compelling content designed to convert.
• A/B testing creative content and using data to inform your copywriting tactics.

You have: 

• 5+ years experience as a Senior Copywriter, Product Copywriter, or similar role in B2B/SaaS.
• Proven experience writing and editing for demand generating content, with a keen eye for detail.
• A keen aptitude for digital advertising – writing and optimizing copy specific to digital mediums and data insights.
• Bachelor in Marketing, Communications, or relevant field.

Our ideal candidate loves working with people to help them understand and learn about our product and will also work closely with our sales team on complex deals. As a Solutions Consultant, you will work with our prospects to discover, prepare and lead presentations. You will be leveraging industry knowledge to serve as an expert throughout the sales process.

Reports to: Solutions Engineering Manager, North America

Location: Toronto, ON (Remote OK)

You will :

• Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors.
• Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders.
• Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
• Be a creative, upbeat, and positive player at all times while guiding the prospects assessments of our products at various technical levels.
• Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs.
• Confer with prospective customers and engineers to assess implementation needs and to determine requirements.
• Collaborate with sales teams to understand customer requirements and provide sales support.

You have:

• You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
• 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
• A “can do” attitude, which means you look at obstacles as opportunities to help Docebo succeed.
• Strong sales attitude and instinct; enjoy speaking with prospective clients in all stages of the sales cycle.
• Love the intersection of technology, business, and learning.
• Understanding of HTML, CSS, and Javascript.
• Strong knowledge of enterprise technologies and systems (including SSO, CRM, ERP or HRIS).
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset.
• Knowledge of the LMS industry and its surrounding standards a plus.
• Experience in the SaaS industry will be considered an advantage.
• Bachelor's degree required.
• Ability to travel up to 20% of the time.

The Content & Program Manager is responsible for creating content and learning experiences for a variety of audiences using various delivery methods. He or she will collaborate with subject matter experts (SMEs) to create, implement, and manage innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experience.

This role requires an individual who is able to work in a team environment, be self-motivated, extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA

Reports to: Sales Enablement Manager

You Will: 

• Evaluate needs for internal and external customers and recommend best practices and ideal learning delivery methods based on needs.
• Work with source material supplied by SMEs, such as scripts, storyboards, and presentations, to develop interactive online courses that effectively convey key information and achieve learning objectives.
• Identify best instructional design techniques to ensure learner engagement and maximum learner retention.
• Use instructional design process and methodology to plan, design and develop classroom and web-based, instructor-led and asynchronous product training guides and quick reference guides.
• Create coursework with practice exercises, knowledge checks and other elements designed to meaningfully evaluate and drive learning retention.
• Project manage efficiently, completing and shifting priorities using business objectives to guide decision making.
• Ensure content accuracy and alignment with current business processes, company branding guidelines, procedures, and systems.
• Consult with Docebo’s marketing and product teams, as needed, on graphics, visuals, illustrations, and other elements to improve the quality and effectiveness of training and ensure branding consistency.
• Hold SMEs and others accountable for content delivery, review and approval deadlines; escalate appropriately and manage project through the entire project lifecycle.
• QA final course for accuracy and work regularly with SMEs to refresh instructional designs as needed to ensure content is current and relevant.
• Define and measure training effectiveness using meaningful metrics and address User feedback to revise content as needed.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base working closely with the Sales Operations team.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization.
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 
• Work on other duties as assigned

You Have/Are

• Bachelor’s Degree or equivalent relevant experience.
• 2-3 years of experience in sales, marketing, sales enablement or learning & development.
• Multimedia production skills using Camtasia, Audition, Photoshop, and Illustrator a plus.
• Experience producing content for Learning Management Systems (LMS) such as Docebo or similar.
• Data Analysis experience with showing learner progress and ROI for learning initiatives.
• Exceptional verbal, written communication and presentation skills.
• Ability to understand technical content, communicate well with subject matter experts and translate technical content to non-technical staff.
• Solid knowledge of all MS Office Products required.
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams.
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting.
• Proven experience in demos and leveraging creating tactics and programs.
• Strong business acumen and communication skills.

The Customer Experience Manager (CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize the customer’s  use of the platform by taking advantage of current & new features. The CXM will assess overall satisfaction of the customer through stakeholder meetings, and close monitoring of usage and other key metrics.

The CXM guides Docebo customers to the optimal  solution to meet their business needs in a consultative approach and in the context of the customer's industry and use case.

This role works with a portfolio of customers and collaborates with all internal stakeholders such as sales, product, marketing and account management. The primary goal is to increase customer satisfaction and loyalty creating… “raving fans”.

Location: Athens, GA (Remote OK)

Reports to: Director of Customer Experience NA 

You Will:

• Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
• Identify and mitigate risk early to ensure ongoing customer satisfaction.
• Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
• Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
• Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
• Create customer champions who are willing to participate in Docebo Marketing initiatives. 
• Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
• Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo. 

You Have:

• 5-9 years of experience in a related field.
• Bachelor degree or equivalent experience.
• Prior experience managing a renewable book of business for a software-as-a-service company.
• Previous experience on LMS administration and Instructional Design principles.
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Understanding of HTML, CSS, and Javascript;
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset; 
• Knowledge of latest trends & technology in L&D space and how to apply into the customer journey. 
• Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
• Ability to analyze data and use it to drive conversations and objectives. 
• Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
• Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Nice to Have:

• Previous experience as Customer Success Specialist, Customer Success Manager, Customer Experience Manager or business consultant.
• Proficiency of HR / LMS technologies is desired.
• Knowledge in CRMs Salesforce preferred.

As a Deal Desk Specialist on the Revenue Operations team, you’ll play a key role in providing overall support for the company via supporting best practice contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements. You will be responsible for arranging an end to end management of the negotiation process of client contracts and be a key player in the scenario modeling, and contract execution activities, and will also own the responsibility for the day to day pricing and business requests from the sales organization. 

This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals with the highest level of visibility at the company.  

Reports to: Senior, Revenue Operations Manager

Location: Athens, GA (Remote OK)

You will:

• Facilitate the preparation, and execution of contractual agreements. Draft terms, including new templates and amendments to template wording. Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests. 
• Liaise between Sales, Finance, and Compliance to holistically handle all elements of contractual documentation including conducting a review of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue and proactively negotiate client requests. 
• Provide deal financial modeling and proposal support to the senior members of the team on global accounts. 
• Provide deal structure guidance and recommendations to Sales that balance a data-driven approach with creative and out of the box thinking
• Maintains records of contract activity for benchmark purposes, drafts and reinforces processes to improve overall contract administration efficiencies and champions compliance and accuracy of content with stakeholders to ensure the integrity of all contracts. 
• Vet and approve commercial proposals on behalf of global sales leadership, and ensure contract compliance with internal controls.
•  Coordinates training and awareness activities with all key stakeholders (internal and external) to ensure contractual agreements in place are clear, fair and legally binding. 
• Drive the execution of contracts by working with cross-functional teams and stakeholders, including Sales, Legal, Accounting and Operations. 

You have:

• Bachelor’s degree (or equivalent), Business Administration or a related field is required.  Working knowledge of contract law is an asset.
• 2+ years in a similar role.
• Superior analytical and problem-solving skills. 
• Comfortable with ambiguity associated with a fast-moving business and international environment. 
• Impeccable time management and organizational skills.
• Strong written and verbal communication skills.
• The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities. 
• Familiarity with CRMs and similar tools is a plus.
• Experience within a SaaS environment 
• Work experience within sales operations, paralegal, legal,  finance, market research and/ or business operations a plus

Our ideal Manager of Account Management candidate wants to build something great. You know what it takes to take an Account Management program from great to exceptional. We have laid some of the early foundations for our program and are looking for that visionary manager who can help to build it 10X. You are not afraid to roll up your sleeves to help coach your team on closing a tough deal or client renewal but also can step back and look ahead a few years into the strategic future of the program. You will leverage our existing Customer Success team as a resource and maximize our revenue potential. 

Location: Athens, GA/Toronto, CA  (Open to remote)

You Will:

• Partner with the leadership team in Sales and Customer Success to refine our North American strategy and best practices for land-and-expand opportunities across professional services, training, support tiers, and add-on products as well as for contract renewals.
• Develop account strategies and action-oriented plans focused on value expansion (revenue growth) through the sale of add-on products and services within existing customer accounts.
• Drive the success of cross-selling and renewal business through recruiting, hiring, training, mentoring, coaching, and managing the successful performance of our Corporate Account Management Team.
• Evangelize new product features & provide customer feedback to sales, product, customer success, and engineering groups.
• Partner with Customer Success leadership to resolve escalated renewal risks and ensure the successful delivery of Quarterly Business Reviews to key accounts.
• Accurately log, track, and maintain records using our ERP and our Customer Success software tools, ensuring the platform is properly utilized by the entire team while ensuring consistency and transparency across the business.
• Partner with Sales Leadership and Product Management to share feedback, influence, and guide the life cycle of products and features, from envisioning through general availability.
• Deliver company value proposition, differentiation, and presentation as part of demonstrating the CloudHealth platform for prospects as a subject matter expert.

You Have:

• A hunter mentality for new business
• IT, SaaS, or AWS / cloud sales, account management, or Customer Success background.
• 10+ years in a B2B sales or account management role with previous quota responsibility.
• HCM experience a plus. Software experience preferred. 
• 5+ years in a team leadership position driving the strategic global success of an account management function.
• Partner with Customer Success in the renewal process to ensure maximizing opportunity. 

The Manager of Value Added Services will be responsible for partnering with the Product and Professional Services Leadership team to execute on the company vision of ramping-up our professional services offering and engaging with our customers to deliver an extended portfolio of Value Added Services. 

This role, which can be remote, will report to the Head of Professional Services to ensure the complete execution of our services strategy and serve as a strategic contributor for the SVP of Product.

Our ideal candidate is an expert in service design and delivery of technology platforms with a strong preference in eLearning or talent management solutions. You must also have an entrepreneurial spirit and be able to partner with multiple stakeholders in Docebo as we build and deliver a new offering to both current and prospective customers. The Value Added Services team is a new, critical business unit for Docebo and the Manager of VAS will ultimately be responsible for the unit’s oversight and success.

REPORTS TO:  Global Head of Professional Services

LOCATION: Athens, GA (US) (Remote OK)

Role Responsibilities: 

Own and contribute to our Value Added Services Strategic Plan

• Manage the internal startup of our extended professional services group, building it as a key component of the journey and value proposition to both current and upcoming customers.
• Define the Service offering and detailed value proposition; outlining the Service Blueprints and Service Roadmap, including specification and success metrics. 
• Work cross-functionally with the Revenue and Finance leadership teams in order to define the pricing strategy and model while managing the team's P&L and results.

Execute Value Added Services launch and continued Operations

• Coordinate the delivery of the Services; organizing and prioritizing processes and resources.
• Collaborate with multiple internal and external stakeholders; creating effective communication processes and rituals:
  • Internally with the Sales & Marketing, Customer Success, Solution Deployment, Customer Support, and Product organizations to help build out collaterals and commercial strategy and services based on our product(s) capabilities.
  • Externally with our extended partner network by enabling them to provide services on their own or by outsourcing additional services to them.  
  • Externally, by being a customer champion and analyzing the customers’ needs and areas of interest in order to grow the Value Added services portfolio.
• Manage the services delivery and customer satisfaction by coordinating and leading a globally distributed team of highly talented professionals. 
• Monitor the teams’ productivity in order to optimize processes and workflows.
• Work closely with HR to supervise the recruiting of high-potential individuals (internal and external candidates) for each functional role and build an onboarding process for new team members. 
• Implement an organization that encourages professional development and career progression within the team.
• Catch business opportunities working in partnership with internal teams like Sales and Customer Success, Solution Deployment, Customer Support, and Product teams.

Role competencies and requirements:

• Ability to inspire group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Passion for defining and implementing services that affect customer success and augment usage and retention.
• Passion for owning the business unit’s economic sustainability, revenue, and growth with a deep understanding of value drivers in recurring revenue business models.
• Experience in managing teams remotely located in different countries.
• An enthusiastic, creative leadership style with a demonstrated desire for continuous learning and the ability to inspire others.
• Ability to make timely decisions and manage priorities with an analytical and process-oriented mindset.
• Strong empathy for customers with the ability to build solid relationships.
• Excellent communication and presentation skills.
• 7+ years of experience in Professional Services with 3+ years of operational leadership experience, managing multidisciplinary, global, and remote teams.
• Experience working for B2B SaaS companies preferred.
• E-learning or HCM industry experience preferred.
• Domestic and International travel as needed, up to 20%, including being in the Athens office several days a month.

The Product Support Specialist is an integral part of the L&S Team. Supporting our customers and ultimately our end-users, this team member is tenacious and disciplined about delivering timely, delightful service. Having a passion for solutions, this position requires effective prioritization and communication to ensure the customers’ needs are met. We’re looking for an individual who wants to become part of a growing company and is excited about putting their full effort into delighting customers. By joining this team you agree to learn a ton, and to join a family of highly motivated individuals who look at customer suc