CAREERS
Toronto – Athens, GA – Milano – Dubai – London
Joining the Docebo family means:
Working in a truly multicultural environment
Having the opportunity to travel across the USA, Europe and Asia – where our international offices are located
Working in a fast growing company with a lot of interesting opportunities and things to do
…and most of all have a lot of fun doing so!
Explore open positions at Docebo
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
The Account Manager will work to grow revenue from our existing accounts while working closely with our Global Customer Success teams. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for account penetration, meaning you will map and scope out Subsidiaries of the clients in your targeted portfolio with the goal of expanding the Docebo footprint. One of Docebo’s top revenue-growth strategies involves landing and expanding and this role is critical in contributing to the success of reaching our sales targets.
The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the SaaS space.
Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specially designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Culture is incredibly important at Docebo. Docebo encourages the team to not only work effectively together but also have fun together too!
Location: Athens, GA
Reports to: Director of Account Management
You Will:
- Understand and be able to present our products inside out to different external stakeholders.
- Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
- Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
- Establish and grow relationships with key decision-makers, and influencers within the customer base.
- Understand and communicate the business value and ROI of products and solutions.
- Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
- Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
- Execute on the account plans to deliver maximum revenue potential.
- Coordinate with internal partners in Customer Success, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
- Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
- Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.
You Have/Are:
- Extremely process-driven in your sales methodology.
- 3-years experience in a sales role in an SDR, AE, or AM position at a SaaS company.
- Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
- Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
- Relationship building skills and are able to influence cross-functionally.
- Excellent verbal, written, and presentation skills.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.
Reports to: Customer Success Team Leader, North America
Location: Athens, GA (not a remote position)
You will:
- Be the primary contact and advocate for SMB Growth and small Enterprise customers
- Work within a team of other success specialists and use automation to assist in managing a large portfolio of SMB Growth customers.
- Independently manage a portfolio of approximately 10 small Enterprise customers.
- Become an expert in Learning Management System (LMS) adoption and use case expansion, including providing best practices guidance and configuration processes.
- Manage customer expectations taking into consideration the customer profile and persona of your main point of contact.
- Be a trusted advisor and customer advocate to customers in order to identify and assist with their business and technical challenges.
- Generate up-sell opportunities from new product feature adoption and user plan upgrades
- Advocate extended usage, by explaining the value of new modules and services to existing customers
- Work as part of the customer success team to develop strategies for scale, growth and increased quality of service
- Be responsible for managing KPIs (Logo Churn, Dollar Churn, Upsell/Downgrade, Referrals, Business Reviews, etc.) for your customer portfolio.
- Leverage the success and value you provide to achieve referrals, case studies, and positive reviews.
You have:
- Bachelor degree or equivalent experience
- 1-3 years experience in an account management or customer facing role, preferably in a start-up or fast growth SaaS organization.
- A successful track record of consistently assisting customers in achieving their desired business outcomes.
- Strong communication and rapport building skills, while liaising with customers remotely.
- Ability to handle a fast-paced work environment with a positive attitude
- Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.
- A natural inclination towards problem solving
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
We are looking for a qualified HR Business Partner to partner with senior sales leaders and their team in order to support strategic and operational alignment with the hiring, retention, and growth goals of the global sales and marketing organization.
Our sales organization is growing at an incredible pace and this candidate will support this growth while offering guidance to the decision-makers and other leaders of the business unit through the lens of a true HR Business Partner professional.
Our ideal candidates should have solid experience with HR practices and employee management and be very familiar with sales processes and vocabulary.
The HRBP will communicate with the senior sales managers and leaders to express new ideas and suggest solutions, considering budget limitations and our company culture.
Ultimately, she/he should be able to act as a consultant on human resources management and organizational changes for the Docebo North America sales organization.
Location: Athens, GA (not a remote position)
HR Business Partner Responsibilities:
- Fully manage the Sales hiring process:
- assessing the hiring needs
- creating job descriptions
- building an effective candidate pipeline
- managing the hiring process
- Continuing to build and foster an Employer Brand strategy in conjunction with the Regional activities
- Propose ideas and collaborate with the sales leaders to understand how the sales organization must evolve.
- Propose programs and initiatives to retain current employees and understand Sales workforce motivation.
- Cooperate with Global training and sales enablement in managing the employee onboarding and development programs.
- Handle severe and/or escalated HR-related disputes.
- Identify needs and implement new strategies that support to the Sale Org’s vision and objectives.
- Inform personnel about the HR regulations/policies.
- Identify any HR-related risks and communicate with the appropriate leaders (sales and HR).
- Cooperate with Sales Operations and Enablement in building and explaining new rules/policies.
- Have a focus on delivering business outcomes by making the best use of the whole HR function and acting as a strong role-model for the rest of the organization.
- Keep updated on top of Sales Trends - the latest development in sales methods, sales profiles, and career networking events.
- Proactively take the pulse of the sales organization; collecting feedback formally and informally and addressing issues in an efficient and constructive way.
- Perform other related duties as assigned by management.
HR Business Partner Requirements:
- Has operated in sales and sales recruiting for at least 5 years in the SaaS industry.
- Minimum 3+ years of experience in human resources.
- Executive presence: resilience, consultative style, & ability to articulate complex ideas into simple terms.
- Ability to deal effectively with a diversity of individuals at all organizational levels.
- Demonstrated competence in supporting multiple projects simultaneously with a solid focus on results.
- Able to champion new ideas, manage change, and execute action plans.
- Familiarity with the unique requirements, challenges, and culture of Sales and Marketing Saas environments.
- Strategic thinker who can see long-term goals and balance against short and intermediate-term needs.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Availability to travel 50%.
- Bachelor's degree preferred.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
Reports to: Manager, Outbound Business Development
Location: Athens, GA (not a remote position)
You will:
- Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
- Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
- Quickly research and strategize an approach to create interest and engage.
- Profile potential prospects via predetermined criteria.
- Secure and schedule meetings and demos adopting all tools available to you.
- Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
- Record all activities in our CRM.
- Work closely with Account Executives to move prospects through pipeline and closing.
- Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
- Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
- Successfully manage and overcome prospect objections.
- Provide closed-loop feedback to ensure continuous process optimization.
You have:
- Four-year college degree (preferably in Marketing, Business, or Communications).
- Clear writer and a creative thinker - the more you love to read and write the better.
- Great self-awareness of speaking in a polished manner.
- Good listening attitude.
- Verifiable track record of success and goal attainment in a sales-oriented role.
- Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
- Ability to engage and empathize over the phone.
- Run through a brick wall level of drive, passion, and desire for results.
- 1+ year in a fast growing startup environment is a plus
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
In this role, you will be working with large enterprise accounts. You will allocate internal resources to many different tasks, maintain the organization of the projects, and ensure the fulfillment of timely delivery with quality. Our Project Manager will work within teams dedicated to the same client, including but not limited to, professional services, customer success managers and software developers.
Our ideal candidate will be comfortable with working in an environment that moves at the speed of light. You must have a strong work ethic and a high level of curiosity on top of being a fast learner and excited to learn new technology on an ongoing basis. Having great communication skills (presentation, verbal and written) is a must!
This position does require some travel internationally so you will have the opportunity to visit Toronto and Milan (among other places).
Location: Athens, Georgia (Not a Remote position)
Reports to: Global Head of Professional Services
You Will:
- Own the project level relationship between Docebo and key customers and/or partners.
- Identify key stakeholders and define project escalation paths.
- Define project scope, goals, and deliverables according to customer and/or partner agreements.
- Work with key stakeholders to develop & maintain a detailed project plan encompassing all project disciplines (integration, deployment, sales, support, and customer success).
- Monitor and report on the progress of the project to key stakeholders both internally and externally by defining a communication plan for each project.
- Present reports defining project progress, risks, issues, solutions, and KPIs.
- Work closely with the Product and Development teams to monitor and report on development progress for work related to assigned projects.
- Monitor project resource levels and escalate resource needs when required.
- Communicate blocking issues to internal and external audiences in a timely manner.
- Organize partner enablement activities across Sales, Customer Success, Professional Services, and Support departments.
- Lead both internal and customer project meetings.
You have:
- 5+ years proven experience managing the implementation and deployment of software projects with contract values greater than $1 million
- Deep knowledge of project management methodologies
- Excellent ability to communicate, manage, and prioritize risk and risk responses
- Flexibility to travel domestically and internationally
- Ability to communicate complex technical concepts to a variety of audiences
- Strong relationship/account management skills
- English Fluency (both written and spoken)
- Demonstrates strong leadership and team working abilities
- Good understanding of consulting processes and software implementation
- A natural inclination to resolve customer problems and help them be highly successful
- Experience working with support, QA, and product teams to resolve customer issues
- BA/BS or equivalent experience
Desirable Requirements:
- Accreditation in eg PRINCE2 / PMI PMP
- Experience working with JIRA
- Experience in either the LMS or HCM field
- Experience working with an Agile development team in a virtual scenario
- Experience in a startup or early-stage SaaS companies
- Strong desire to become a Docebo product expert
- Multilingual
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
We are new to Salesforce - but you are not! We know that behind the scenes, you really run the show and are the true “go-to-person” inside the business. Your experience with the Salesforce platform means you have a deep understanding of the configuration as well as know when to bring in a developer to extend features to support the business needs. We know you are analytical and will enjoy digging into the business needs and requirements and seamlessly translate them into Salesforce solutions.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
Reports to: Sales Operations Manager
Location: Toronto, Canada / Athens, Georgia (Not a remote position)
You Will:
Business Analysis
- Work closely with departments included sales, professional services, customer service, and IT to implement new features, functionalities, and processes.
- Work with business users to document a business process, problems, gather requirements for enhancements
- Translate business requirements into logical technical designs; define technical solutions in Salesforce.cin to support business work processes
- Create, maintain detailed documentation for technical designs, project plans, deployments and training documents
- Design test plans and manage the execution of plans, documentation failures for developers and others to correct. Drive resolution of all issues that come up during the development phase
- Communicate project status to key stakeholders throughout the entire development process
- Provide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports, etc.
Design/Build
- Design, develop and configure customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, approval processes, process builders, etc.
- Work closely with business partners to review operational processes and identify inefficiencies and opportunities for automation; create and manage any complex workflow rules, data validation, and triggers
- Assist with testing/QA
- Build customized solutions in Salesforce.com and associated systems that support business requirements and process
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity
- Work with developers to provide direction where advanced solutions are required (e.g., Apex classes, triggers, VisualForce)
Maintain/ Administer
- Provide day to day SFDC platform and user support; Manage users, profiles and roles, customization of objects, fields, record types, page layouts, validations
- Ensure proper security models are in place and maintained for data access
- Maintain and improve upon SFDC integrations with both internal and third-party systems
- Assist with managing Report/Dashboard structure
- Manage Salesforce system issues/bug fixes, and feature releases via rotation with other Application Administrators; help troubleshoot, investigate, and implement solutions to identified issues
- Ensure data integrity by merging duplicate records, performing regular de-duping cleanup procedures, and managing auto-merge functionality. Perform mass uploads and updates of data as required. Assist with monitoring data quality.
- Work within sandbox environments and follow a release schedule, to maintain system integrity
- Help with regression testing during Salesforce releases
- Assist with Technical documentation
You Have:
- Bachelors degree
- 3+ years experience as an SFDC Admin
- Technical experience with Salesforce CPQ
- Certified Salesforce Administrator, Advanced Administrator
- Experience with Marketing Automation Tools (Hubspot, Outreach, etc,)
- Skilled in Workflow, Approval Process, Process Builder, Visual Workflow
- Experience with Lightning UI
- Strong understanding of Salesforce.com best practices and functionality
- Strong communication and logical thinker
- Comfortable with ambiguity associated with a fast-moving business and international environment.
- Impeccable time management and organizational skills.
- Strong written and verbal communication skills.
- The ability to work and travel with no restrictions within and outside the United States.
- Certified CPQ Specialist, Salesforce Sales Cloud or Service Cloud Consultant preferred
- Experience within a SaaS environment highly preferred
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset.
You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family.
Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.
Location: Athens, GA
Reports to: Sales Manager, NA
Your Qualifications:
- Consultative selling experience
- Prospecting skills
- Strong communication skills
- Has a competitive spirit
- Can collaborate and influence in a “win as a team” environment
- Coachable
- Has a drive for results
- Objection handling skills
You Will:
- Inspire and educate prospects on the value of our solution.
- Drive revenue generation for Docebo through qualifying and closing new businesses.
- Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
- Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
- Use the Docebo forecasting methodologies to accurately forecast new business.
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
- Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
- Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
- Develop strong relationships with key clients that will generate revenue as new features go-to-market.
- Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
- Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
- Engage and work with business partners where appropriate.
You have:
- Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
- Experience with Salesforce (or other CRMS's), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
- Thrive in a dynamic, fast-paced, collaborative environment.
- Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
- Strong presentation skills (making effective decks, being an engaging speaker, value selling).
- Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
- Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
- A competitive edge and thrive in a fast-paced team environment.
- Strong use of insights and data-driven decision making to inform the sales process.
- Excellent communication skills as it relates to providing full product demos (virtually).
- Extremely proactive and upbeat with strong organizational skills.
- Bachelor’s degree or higher level of education.
- Ability to do light travel
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
The role sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.
Solution Deployment Manager leverage skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.
Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.
Reports to: Global Head of Implementation
Location: Athens, GA (Not a remote position)
You will:
- Deal with customers from different countries, managing multiple projects concurrently;
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
- Prevent, identify, quantify, and communicate risks internally and externally;
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;
You have:
- English Fluency (both written and spoken)
- A strong desire to become a Docebo product expert.
- Experience in an IT Project Manager role or in IT service implementation and delivery;
- Experience working with clients in the ‘Large Accounts, Enterprise’ space;
- Working knowledge of project management principles;
- Great understanding of consulting processes and software implementation;
- Solid Knowledge in the areas of application programming and system design;
- A natural inclination to resolve customer problems and help them be highly successful.
- Experience working with support, QA, and product teams to resolve customer issues.
- BA/BS or equivalent experience;
Essential Requirements
- Experience in E-Learning / Learning Management industry is preferred;
- General knowledge of programming languages and specific experience with REST Webservices.
- Flexibility to travel if required
Desirable Requirements
- Bilingual in English and Spanish (NA Office Only)
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
The Solution Deployment Manager - Front End Designer will be responsible for providing front end development services to the Docebo client-base in addition to managing the onboarding of new Enterprise customers onto the Docebo platform.
In this role, you will attend conference calls and prepare customers for going live. While leveraging project management and business analysis skills, this person will work closely with Solution Deployment Managers, Help Desk Specialists, and Customer Success Managers to ensure Docebo customers receive maximum support in every phase of their journey with Docebo.
Our ideal candidate will have a good understanding of consulting processes and software implementation and a natural inclination to resolve customer problems and help them be highly successful.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
Reports to: Global Head of Professional Services
Location: Athens, GA (Not a remote position)
You will:
- Partner with customers from different industries and countries, managing multiple projects concurrently.
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.
- Use HTML5 & CSS3 alongside a consultative approach to design Docebo website pages for Docebo clients as a professional service.
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
- Prevent, identify, quantify, and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
You have:
- High level of competency in HTML5 & CSS3 coding
- Experience in an IT Project Management role or in IT service implementation and delivery positions
- Working knowledge of project management principles
- Experience working with large accounts in the enterprise space
- Solid knowledge of application programming and system design
- Experience working with support, QA, and product teams to resolve customer issues
- A strong desire to become a Docebo product expert
- English Fluency (both written and spoken)
- BA/BS or equivalent experience
Desired:
- Experience in E-Learning / Learning Management industry
- General knowledge of programming languages and specific experience with REST Webservices
- Flexibility to travel if required
- Multilingual
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Regularly ranked among the world’s top 10 SaaS elearning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you. Plus, there is the potential for international travel to our offices in Toronto, Canada, and Milan, Italy!
Our ideal candidate loves working with people to help them understand and learn about our product and will also work closely with our sales team on complex deals. As a Solutions Consultant, you will work with our prospects to discover, prepare and lead presentations. You will be leveraging industry knowledge to serve as an expert throughout the sales process.
Reports to: Head of Solutions Engineering
Location: Athens, GA (not a remote position)
You will :
- Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors.
- Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders.
- Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
- Be a creative, upbeat, and positive player at all times while guiding the prospects assessments of our products at various technical levels.
- Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
- Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project
- Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
- Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.
- Prepare and deliver technical presentations explaining products or services to prospective customers.
- Plan and configure products to meet presentation needs.
- Confer with prospective customers and engineers to assess implementation needs and to determine requirements.
- Collaborate with sales teams to understand customer requirements and provide sales support.
You have:
- You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
- 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
- A “can do” attitude, which means you look at obstacles as opportunities to help Docebo succeed.
- Strong sales attitude and instinct; enjoy speaking with prospective clients in all stages of the sales cycle.
- Love the intersection of technology, business, and learning.
- Understanding of HTML, CSS, and Javascript.
- Strong knowledge of enterprise technologies and systems (including SSO, CRM, ERP or HRIS).
- Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset.
- Knowledge of the LMS industry and its surrounding standards a plus.
- Experience in the SaaS industry will be considered an advantage.
- Bachelor's degree required.
- Ability to travel up to 20% of the time.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.
This position is about supporting our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software is properly and promptly taken care of while transferring key product knowledge to them.
Reports to: Learning and Support Team Leader
Location: Athens, GA (not a remote position)
You will :
- Possess a high level of empathy in addressing customer concerns.
- View each and every customer issue as your own issue and take responsibility for owning full resolution.
- Deal with customers from different countries every day;
- Provide technical, software support for Docebo’s software via ticketing system, webinar sessions, email and phone;
- Be able to troubleshoot and quickly assess severity and impact of customer issues;
- Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
- Help clients by caring about their success and work with the entire Success team through the customers' journey;
- Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
- Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
- Continually generate and provide feedback on Docebo’s knowledge base;
- Deliver online training to the customers about the LMS’s functionalities;
- Work with a talented and multicultural team.
You have:
- Superior communication skills to enable you to share information and resources with both clients and cross-functional teams
- A strong desire to become a Docebo product expert.
- BA/BS or equivalent experience;
- A passion for modern technologies/internet related technologies;
- A natural inclination towards problem-solving;
- Experience in Helpdesk or Training capacity or similar past roles are a plus;
- Knowledge of the HR technologies & E-Learning markets is a plus;
- General knowledge of programming languages;
Strongly Preferred:
- Experience in E-Learning / Learning Management industry;
- Experience with E-Learning authoring tools.
- Knowledge of IT networking basics.
- Specific experience with REST Webservices. PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
- Flexibility to travel if required.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
The Video Content Producer is responsible for contributing to the development and implementation of high quality video output in support of Docebo’s leading global sales organization. In this role, you will create video-based content primarily in support of our BDR, AE and AM sales teams. As an integral role of the Marketing Communications team (think of it as our internal creative agency), this role requires a conceptual thinker with an eye for detail, a passion for storytelling and the technical skills to see through the production of visual content from end to end with a focus on impact to the bottom line of the business.
Reports to: Senior Manager, Marketing Communications
Location: Athens, GA or Toronto, CA (not a remote position)
You will:
- Own end-to-end video content development in support of a superior, high-performance driven global sales organization.
- Be responsible for brainstorming, storyboarding, design, composition, raw video and audio selection, editing, to rendering of assets.
- Work closely with members across marketing, sales, customer success and product in production of high-quality video output to drive engagement and reach business goals.
- Measure, test and track the on-going effectiveness of sales video campaigns including net new logos that have been influenced by video content.
- Collaborate with other members of the creative team to create compelling and well produced video content
- Manage, prioritize and execute on video content asks from global sales organization with a goal of nurturing leads and accelerating pipeline.
- Create various types of content including long-form and short-form, with a strong knowledge of multi-channel video best practices
- Digitally edit video footage and still images, while applying graphic treatment where needed
- Set-up, operate, and maintain all video and audio equipment
- Attend and shoot events as required adhering to tight turnaround timelines
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.