CAREERS

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.

Reports to: Customer Success Team Leader

You will:

• Be the primary contact and advocate for SMB-based customers;
• Become an expert in Learning Management System adoption, including its challenges and processes;
• You will be a friendly professional advisor and know when to suggest best practices, how to defuse tensions, and always address issues as your ultimate goal;
• Maintain a revenue base by managing account retention and renewal rates;
• Generate upsell from new product feature adoption and through upgrades;
• Advocate extended usage, by explaining the value of new modules and services to existing customers;
• Work as part of the team to develop strategies for scale, growth and increased quality of service.

You have:

• BA/BS or equivalent experience;
• Prior experience in an account management or sales related role, preferably in a startup or fast growth SaaS organization;
• Experience in helpdesk or similar past roles are a plus;
• Experience working with B2B accounts;
• A track record of consistently meeting, and exceeding, revenue goals in previous roles;
• Clear and articulate communication skills, you know how to empathize via phone and in person;
• Natural organizational skills allow you to handle pressure and volume with a positive attitude;
• A natural inclination towards problem solving;
• Knowledge of the HR technologies market is a plus.

000

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase the number of our ‘Customer champions’.

If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.

Reports to: Customer Success Team Leader

You will:

• Be the primary contact and advocate for Enterprise based customers;
• Become an expert in Learning Management System adoption, including its challenges and processes;
• You will be a friendly professional advisor and know when to suggest best practices, how to defuse tensions, and always address issues as your ultimate goal;
• Maintain a revenue base by managing account retention and renewal rates;
• Generate upsell from new product feature adoption and through upgrades;
• Advocate extended usage, by explaining the value of new modules and services to existing customers;
• Work as part of the team to develop strategies for scale, growth and increased quality of service.

You have:

• BA/BS or equivalent experience;
• Excellent oral and written Spanish communication skills;
• Prior experience in an account management or sales related role, preferably in a startup or fast growth SaaS organization;
• Experience in helpdesk or similar past roles are a plus;
• Experience working with B2B accounts;
• A track record of consistently meeting, and exceeding, revenue goals in previous roles;
• Clear and articulate communication skills, you know how to empathize via phone and in person;
• Natural organizational skills allow you to handle pressure and volume with a positive attitude;
• A natural inclination towards problem-solving;
• HTML and/or CSS experience, or related 
• Knowledge of the HR technologies market is a plus.

000

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Docebo is a fast-growing SaaS company headquartered in beautiful Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Toronto, London, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a business and life balance with a work hard and play harder mentality, understanding that recharged employees provide the best service for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo focuses on developing the individual both professionally with established career progression paths and making sure their personal needs are met with full benefits, company-sponsored events, and weekly in-office happy hours.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

As leader of the Global Implementation team, you’ll help a talented team introduce and get our clients up and running on our platform. Your primary responsibility will be to ensure that our clients love working with us, that projects are closed smoothly, and that we exceed the client expectations whenever possible.

Reports to: Senior Director, Global Head of Customer Success

Location: Athens, GA (Must work out of this office)

You will :

• Lead a Global team currently located in Europe and North America, with a coach-player and collaborative hands-on approach.
• Define KPIs and key metrics to measure team performance.
• Measure and report upon KPIs and other performance metrics as identified by your manager.
• Drive standardization efforts for our implementation process to maintain more of a predictable, stable, and efficient methodology.
• Become an expert in Learning Management Systems and their implementation cycles.
• Continuously measure, re-pivot and improve our Implementation product methodologies to fit new customer profiles and use cases.
• Drive efforts to create standard materials for the Implementations Team including Statements of Work, contracts, and presentations.
• Advocate and position our out-of-the-box implementation approach (no customizations).
• Demonstrate leadership by doing, versus a hands-off management style.
• Coach and mentor team members on an ongoing basis.
• Maintain and evolve a team structure to best support active implementations, including team members within the Implementations Team, and within other organizations.
• Own the implementation methodology for the Implementations Team, pushing team members to use it, and improving and evolving it over time.
• Ensure that the goals of your team are cohesive with the rest of the Success team (Support, Customer Success) and in the same direction of the Company's goals
• Assist in defining and formalizing a new hire onboarding training program.
• Support the Continuous Professional Development of the Implementation team.
• Be precise and obsessively organized, yet maintaining a strong business focus and flexibility and customer-first attitude at all times regardless of the customer region or business culture.
• Be willing to travel nationally and Internationally as needed, up to 40%

You have:

• 5+ years experience implementing technology and/or operational projects at external customers
• BA/BS degree or equivalent
• Prior experience with an Implementation Management role in SaaS B2B
• Clear and articulate communication skills
• Incredible organizational skills
• A self-starter with a positive attitude, including when the heat is on
• Experience in a startup is an asset
• Strong understanding of SaaS technologies
• Knowledge of MySQL, PHP, Amazon AWS, and Cloudfront
• Knowledge of the software development lifecycle (SCRUM preferred)
• Experience managing and growing a team of ambitious professionals
• Experience working with cross-functional teams, including Sales, Product, and Engineering organizations
• Strong track record managing relationships with senior leaders at outside parties (e.g. clients and partners).
• Ability to navigate challenging client situations a must
• Backgrounds as a BA, Software Development, or Solution Architect are preferred
   

000

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase customer support.

By joining this team you agree to learn continuously and join a family of highly motivated individuals who look at customer success as their daily driving criteria and key performance indicator.

Reports to: Learning and Support Team Leader

You will:

• Care for your customers as if every customer was a friend in need;
• Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone;
• Be able to troubleshoot and quickly assess severity and impact of customer issues;
• Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
• Help clients by caring about their success, and work with the entire Success team;
• Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
• Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
• Be curious, ask, learn by internal coaching, study all the documentation that we have available and become a ninja at what we do and how we support;
• Continually generate good content to supplement the existing Docebo knowledge base;
• Deliver professional Administrator training;
• Fix problems through a Consulting and Education-driven approach.

You have:

• BA/BS or equivalent experience;
• A passion for modern technologies / internet related technologies;
• A natural inclination towards problem solving;
• Experience in Helpdesk or similar past roles are a plus;
• Knowledge of the HR technologies & e-learning markets is a plus.

000

Docebo transforms customers’ training experience, empowering everyone from employees to partners to clients by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

Our ideal candidate is driven, curious, intelligent, and brings a solid prior experience in sales management in SaaS. The Sales Manager will be responsible for leading and coaching the NA Account Executive team. She/he is expected to understand the Client journey, the Docebo platform, and should be comfortable explaining technical scenarios involving SSO, API’s, cloud hosting via AWS, etc. The ideal candidate also loves to have fun, laugh, and wants to build something bigger than themselves.

Report to: Director of Sales North America

You will:

• Inspire your team with your vision for them
• Develop and Coach your team on a professional and personal level
• Challenge your team to meet growing sales goals
• Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas
• Build confidence and trust with direct reports as well as provide developmental feedback for continuous improvement
• Work well with other sales managers, directors and executives
• Supervise and conduct trainings on skills improvement, inbound sales and learning & development topics
• Maintain headcount and continue to grow your team through hiring top talent
• Continuously coach and teach sales reps in developing a strong sales process to close their opportunities to meet revenue goals
• Continuously encourage and develop discipline in your sales team with regards to updating the CRM timely and with high quality information

You have:

• Naturally positive attitude
• 1-5 years of sales management experience with a proven track record of success
• SaaS specific sales experience
• HCM experience is a plus
• Superior coaching skills
• Passion for helping sales reps improve
• Strong analytical skills to identify team trends and patterns to drive results
• Personal responsibility to crush team goals
• B.A. or B.S. degree or equivalent knowledge

0025

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

The ideal candidate will have an expert level technical knowledge who has worked in a client-facing, sales (or similar) position. You have experience working well with other departments, including sales and product development, and you get excited about contributing to the sales process.  

Reports to: Head of Solutions Engineering

You will :

• Roll-up your sleeves, and become a trusted advisor to all levels of the prospective customer organization from CEOs, to Developers, Learning and Development Directors.
• Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to a minimum with less technical stakeholders.
• Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality.
• Be a creative, attitude wise,  upbeat, positive player at all times while guiding the prospects assessments of our products at various technical levels.
• Be a responsive, and creative member of cross teams (sales, marketing, success) and provide value internally to your sales team as well as to your assigned prospects who are looking at “how to do it in a smart way”.
• Be comfortable speaking everything about the 'web' i.e. from HTML to CSS through Javascript, PHP, and JSON.
• Understand, master, and become a pro at describing our architecture to prospects, and addressing promptly every question they may have surrounding our technology.
• Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.

You have:

• You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
• 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
• B.A. or B.S. degree (M.S. or an M.B.A. is a plus);
• Ability to travel up to 20% of the time;
• A “can do” attitude is what you have, which means you look at obstacles as opportunities of making Docebo succeed; strong sales attitude and instinct, and enjoy speaking with prospective clients in all stages of the sales cycle;
• Love the intersection of technology, business, and learning;
• Good working knowledge of HTML, CSS and Javascript;
• Comfortably code in at least one object-oriented language PHP, C#, Python;
• Strong knowledge of industry standards REST, OAuth 2.0, SAML 2.0;
• Strong knowledge of enterprise technologies and systems as like LDAP, SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace (don’t get them bored in jargon if not needed) and a positive mindset;
• Knowledge of the LMS industry and its surrounding standards will be plus (xAPI, SCORM, AICC);
• Experience in the SaaS industry will be considered an advantage.; portfolio and track of project where REST APIs and other modern web frameworks were used heavily.
• Working experience  with one or more of the following frameworks: Yii 2, Angular 2, React.js, Redux, ngrx/store

000

Docebo is one of the World's fastest growing SaaS companies in the Learning Technology space, with its main North American hub in Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Toronto, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo transforms customers’ training experience, empowering everyone to learn, from employees to partners to clients by combining formal and informal (or social) learning.

Culture is incredibly important at Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together. Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on improving the company culture.

Our ideal candidate has limitless energy that can match ours. You need to be able to keep up with a fast paced and demanding environment and manage several concurrent projects and tasks effectively. If these things scare you even a bit, this is not the right position for you. We are looking for someone that can take ownership and pride in what they do and know that are a part of a greater team where everyone is doing some amazing work.

We are currently only processing applicants for candidates who have a valid US work permit. We also are not interested in candidates through recruitment agencies and headhunters.

Location:  Athens, GA (Not a remote position).

Reports to: Sr. Director, Global Customer Success

You will:

• Manage multiple projects concurrently;
• Analyze and understand client business requirements and translate client objectives into technical documentation (SoW);
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation. This includes doing an assessment before, during, and after implementation.
• Work closely with cross-functional departments and be able to respond to their needs promptly.
• Prevent, Identify, Quantify, Communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams are within utilization and budget targets

You have:

• Prior experience in a similar role in services implementation and delivery
• Experience working with clients in the Large Accounts, Enterprise space
• Great understanding of consulting processes and software implementation
• A firm grasp in the areas of application programming and system design and a natural inclination to resolve problems to customers and making customers successful
• Excellent communication and client facing skills both written and spoken
• Ability to “think on the fly”
• Ability to thrive in a time-sensitive, high energy, demanding entrepreneurial environment
• Experience in E-Learning / Learning Management industry;
• Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
• Knowledge of Project management principals;
• Previous experience in a high-growth organization;
• Spanish or Portuguese language is a plus.

000

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

000

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

000

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles. The AE will be responsible for closing opportunities sourced from a robust inbound lead generation engine. Account Executives are expected to understand the Buyer, the Buyer Journey, and to present and demo the Docebo platform comfortable explaining. The ideal candidate also loves to have fun, laugh, and wants to build something bigger than themselves.

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be rigorous and disciplined in pipeline management and forecasting
• Maintain the company CRM updated on a daily basis
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Be a champion at providing in depth product demos of Docebo to prospective customers
• Be a champion at presenting Docebo’s value proposition
• Carry and exceed an agreed revenue quota per year

You have:

• Minimum of 2 years experience in the Software as a Service industry with a sales role related
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills and process priented thinking mindset
• Sales related knowledge of Social Networksie: LinkedInBachelor’s degree or higher level of education
• Ability travel nationally up to 50% and Internationally up to 20%
• Good oral and written English communication skills.

0052

The qualified candidate for the Business Intelligence Team Leader has proven experience developing successful Business Intelligence and Analytics solutions in data warehousing, analytics and reporting, portal and dashboard development, and scorecard methodologies.

This position will require an architectural and functional understanding of information architecture and master data as it relates to a client's overall business objectives.

In addition to project responsibilities, the BI team leader will be required to participate in the business development process with the Director of Product Management and the Director of Product Marketing. 

The Business Intelligence Team Leader will report to the Director of Product Management.

You will:

• Lead the planning and implementation of the Docebo BI product.
• Define project scope, goals and deliverables according to the Director of Product management.
• Manage the activities and people associated with the project as well as the success of that project.
• Plan and schedule project timelines.
• Track and report project deliverables using appropriate tools.
• Constantly monitor and report on the progress of the project to sales team, customer success managers and clients.
• Present reports defining project progress, problems, solutions and KPIs.
• Investigate and offer new technical solutions for the Docebo BI product.

You have

• 3 years of related business experience (project manager and/or equivalent) working with very large datasets.
• Experience with relational DB, data warehouse, no sql DB, reporting and BI tools.
• Patterns and Best Practices in data warehouse design.
• Knowledge of Amazon AWS, Enterprise Level Application, Angular 2.
• Ability to work in an Agile environment.
• Exceptional analytical and problem solving skills.
• Ability to communicate complex technical concepts.
• Excellent oral and written English communication skills.

Considered a Plus:

• Bachelor's degree  in Computer Science, Electronic Engineering or Mathematics.
• Knowledge of PHP, Javascript, HTML, CSS.
• Previous experience in e-learning.
• Experience in SaaS development environment.

000

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

We are looking for a highly motivated and high performing team player to join the Channels Team to design, launch, and support aggressive plans to strategically grow our e-Learning and System Integrator referral and re-seller Partners.

The ideal candidate will blend strategic thinking, sales experience, outstanding partner development skills, and an entrepreneurial mindset. In addition, an ability to effectively collaborate with multiple cross-functional stakeholders, including sales, channels, marketing, legal, operations and partners is critical.

Docebo is a company that is seeing exponential year over year growth and this allows for amazing career growth opportunities for its employees. This newly formed position allows you to use your sales and networking skills in addition to your marketing and training skills to give you incredible exposure to Docebo’s platform and business strategy, positioning you to be an integral part of the Channels Team.

Report to: Director of Channels   

You will:

• Act as a liaison between Docebo and our Partners to build, maintain, and manage relationships with current and prospective partners
• Perform all aspects of partner development, including: partner identification and recruitment, relationship building, developing launch activities, validating partner value proposition, assessing partner competencies, driving certifications and managing incentives and benefits
• Manage the closure of the top sales funnel opportunities with the Partners, the Docebo Sales team, and their customers
• Facilitate communications and deal flow between partner and Docebo sales reps
• Work closely with sales, marketing, product, channel sales to design the go-to-market plan and drive execution of related activities
• Ability to understand partner business priorities, identifying opportunities for the creation of value for Partners, Customers, and Docebo
• Provide consistent partner management to ensure that our Partners are developing their sales, pre-sales (including lead generation), and delivery capabilities in line with the Docebo strategy, and meeting sales targets.
• Liaise with and motivate individuals at all levels of the partner relationships
• Initiate and conduct/coordinate pre-sales, sales, and product readiness training events
• Engage alliance organizations in order to inspire and influence them to partner with Docebo and deliver joint propositions
• Serve as internal ambassador and champion for Partners
• Co-Develop and execute partner marketing plans and events in conjunction with internal and partner resources
• Report forecast and activity accurately to the Director of Channels
• Study the market for newer trends and report the same to management.
• Monitoring pricing policies making sure that channel partners sign proper contracts/agreements.

You have:

• 2+ years experience managing partner programs for OEM, ISV, BPO or Systems Integrators
• 5+ years of consulting, management, sales, and/or business leadership in the alliances high-tech SaaS space
• Outstanding knowledge of partner development approaches to seed and grow software partner businesses
• Good organizational skills, capable of handling tactical items while never losing sight of longer term strategic goals
• Experience working with multiple Sales teams driving and building the partner ecosystem
• Ability to think strategically and develop compelling plans for new partner initiatives
• History of successfully developing and leading multiple strategic partnerships
• Good knowledge of LMS technology and applications products/solutions, platform and SaaS
• Experience creating and building differentiated relationships with Reseller partners
• Ability to enthusiastically evangelize the Docebo message to strategic partners and their customers
• Sound business acumen skills; thrive in a fast-paced, dynamic work environment
• Excellent spoken and written communication, interpersonal, relationship building skills
• Highly motivated and independent contributor
• High energy, enthusiasm, and passion for the business
• Business or Engineering Bachelor's degree
• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
• Willing and able to travel (30%-40%)
• Bilingual fluent in English and any other European language (German, French, Italian)

000

We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase the number of our ‘Customer champions’.

If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.

Reports to: Customer Success Team Leader

You will:

• Be the primary contact and advocate for large Enterprise customers;
• Become an expert in Learning Management System (LMS) adoption and implementation, including its challenges and processes;
• You will be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner;
• Maintain a revenue base by managing account retention and renewal rates;
• Generate up-sell opportunities from new product feature adoption and through upgrades;
• Advocate extended usage, by explaining the value of new modules and services to existing customers;
• Work as part of the customer success team to develop strategies for scale, growth and increased quality of service;

You have:

• You speak and write fluent English. Other languages are a huge bonus;
• Bachelor degree or equivalent experience;
• Minimum of 5 years experience in an account management or sales related role, preferably in a start-up or fast growth SaaS organization;
• Experience working with large enterprise B2B accounts;
• A successful track record of consistently meeting and exceeding revenue goals in previous roles;
• Strong communication and rapport building skills, both over the phone and in-person;
• Ability to handle high pressure situations and high volume of work with a positive attitude;
• A natural inclination towards problem solving;
• Experience in Customer Service or Customer Support/helpdesk or similar past roles is considered an asset;
• Knowledge of HR / LMS technologies is considered an asset.

000

The Strategic Account Manager (SAM) is accountable for growing revenues within our KEY (existing) high potential accounts. The SAM will serve as the main point of contact for developing a deep relationship with Docebo's largest, most high-value, and high potential accounts. The SAM will be responsible for strategically managing the account, including farming, up-selling and general expansion of the account. The SAM will manage named accounts in EMEA area.
 

RESPONSIBILITIES:

• Drive revenue generation for Docebo through farming, up-selling and expansion of existing accounts (new licenses, new features, etc.)
• Manage and drive deep relationships with named accounts - high value, high potential accounts
• Be responsible for a quota of expansion business - growing the footprint of DOCEBO within existing named accounts
• Perform quarterly planning sessions with client champions
• Establish relationships and contacts through in-person visits to existing accounts
• Work with Docebo Customer Success team to maximize the success of client's usage of solution and to increase the revenues in the accounts
• Drive all aspects of strategic account expansion, both horizontal and vertical
• Execute Account Planning and manage relationships with key stakeholders within assigned accounts
• Establish trust and rapport with client leadership and decision makers
• Identify additional revenue opportunities within both parent and subsidiary accounts, and close these new opportunities
• Develop and implement strategies to increase size of accounts
• Constantly educate clients on Docebo's products, value proposition, and solutions
• In conjunction with Docebo’s Customer Success, evangelize new products/modules/features and ensure named accounts have the info/collateral they need to make decisions
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing and Product Teams to provide essential customer feedback
• Work closely with the Account Executive team to learn the methodologies and practices of the new business team
• Identify your accounts' needs, understand business drivers behind requests, and explain the Docebo value proposition
• Manage all aspects of account and relationship management within the Docebo CRM and keep it organized and updated in a timely manner

REQUIREMENTS

• Minimum of 5 years experience in a similar role of Strategic Account Manager, Account Executive, or Customer Relationship Manager (high value accounts) within a Software company
• Great forecasting, reporting, and quota management skills
• Experience working at a B2B SaaS company in a role related to sales, post sales, AE, or similar role. Experience within HR, HCM, Learning, Training industries preferred
• Prior experience in a quota-carrying role where the quota included a portion for farming/up-selling/expansion on existing accounts
• Strong analytical skills and ability to understand complex businesses, with the ability to articulate recommended solutions
• Strong customer service skills and strong client management skills
• Excellent listening skills and ability to understand client's needs
• Ability to collaborate and perform as a true team player internally in the company and as a trusted business advisor externally
• Proven track record of FARMING and GROWING high value, high potential accounts and consistently exceeding revenue growth targets
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to drive the sales process
• Ability problem solve, adapt, and grow quickly as we build the sales organization.
• Extremely proactive and upbeat with strong organizational skills
• Bachelors degree or higher level of education
• Ability to travel to clients' offices (up to 50%)

000

The Implementation Specialist sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.

Implementation Specialists leverage skills in Project Management, Business Analysis, to ensure that Enterprise customer are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking. If these three things scare you, it’s not going to work out.

Reports to: Global head of Implementation

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Analyze and understand client business requirements and translate client objectives into technical documentation (SoW);
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;

You have:

• English Fluency (both written and spoken)
• Experience in a IT Project Manager role or in service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.

Plus:

• Experience in E-Learning / Learning Management industry;
• Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
• Flexibility to travel if required.

000

Our ideal Inbound Business Development Representative is a fantastic listener, critical thinker, team player, and very driven. This role is responsible for generating opportunities for Account Executives from leads generated by the Docebo Marketing team. Reps must be able to quickly and efficiently sort through a large volume of companies that have contacted Docebo directly, started trials, or downloaded papers and determine which companies fit the Docebo Ideal Customer Profile and reach out to schedule meetings with AE’s. This role is meant to be an education in SaaS sales and great reps should expect to grow into the AE roles within 12-24 months if meeting and exceeding set quotas.

Reports to :   Senior Account Executive

You will :

• Identify and qualify prospects via skype, phone, gotomeeting and update the internal company CRM;

• Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting;

• Generate new accounts, and close sales opportunities using your presentation and negotiation skills;

• Continuously build your pipeline of business opportunities, providing weekly updates;

• Maintain such pipeline of qualified prospects sufficient to meet monthly objectives;

You have:

• Strong written and verbal communication skills;

• Ability to work in a fast paced environment and ability to multi-task;

• Desire to learn new concepts and work on new projects;

• Strong working knowledge of Microsoft Office Platforms;

• Ability to perform advanced internet research;

• Ability to work and travel with no restrictions within and outside the United States;

• Familiarity with CRMs and similar tools is a plus;

• You have worked previously in a software start-up;

• You matured a previous sales experience best in inside sales;

• You enjoy giving value to customers based on your knowledge and experience;

• You enjoy attaining results as part of a unit and via team play and not solo player;

• You enjoy learning a new product, and performing demos of it up to multiple times a day;

• You enjoy managing multiple tasks in parallel and wearing multiple hats as required in a start-up culture;

• Four-year college degree (preferably in Marketing, Business, or Communications).

• Ability to fluently speak more than one European language. Italian, English, Spanish, French and German most advantageous but other languages also desirable.

000

As Mobile iOS developer, the candidate will be highly dedicated to evolve the Docebo iOS mobile applications. You will work with the mobile team at Docebo to create apps that run flawlessly on the iOS platform.

You will support the development of the Docebo LMS product, through the conception-to-delivery and maintenance lifecycles, using a Scrum-based development methodology.

A deep understanding and knowledge of mobile technologies is essential in executing all required duties.

Office: Biassono (MB)

Report to: Mobile Product Owner

You will:

• Develop and build the functional and technical design of the app
• Work with the UI/UX Team to constantly improve the usability of the mobile products
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency  

You have:

• Significant experience in native iOS app development and knowledge
• Strong experience developing with Swift
• Good experience with Objective-C
• Strong experience in Git workflow
• An understanding of common software development patterns such as Singleton, Adapter, Proxy Patterns, Viper, MVVM
• Good experience with Javascript (ECMAScript 6)
• Comprehensive knowledge in React Native and Redux

Nice to have:

• Working Knowledge of Angular
• Experience with Testing and Test cases desirable
• Experience working in SCRUM team and familiarity with the Agile Methodology
• Write great code and SOLID pattern is appreciated
• Familiarity with JSON and Api calls

0016

Outbound Business Development Representative Specialist

Docebo is a global company made up of professionals who truly care for their customer’s success.

We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come.

Our ideal Sales Development Representative is a sales 3.0 person, whom leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts.

Reports to : Outbound BDR Manager

Location: Docebo Spa - Biassono 

You will :

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting);

• be able to identify and leverage compelling new business entry ways for very targeted outreach (events, conferences, awards, publishing);

• Quickly research and strategize an approach to create interest and engage;

• Profile potential prospects via predetermined criteria;

• Secure and schedule meetings and demos adopting all tools available to you;

• Generate new business opportunities to fuel the Docebo Enterprise Pipeline;

• Record all activities in our CRM;

• Work closely with Account Executives to move prospects through pipeline and closing;

• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated;

• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition;

• Successfully manage and overcome prospect objections;

• Provide closed-loop feedback to ensure continuous process optimization;

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications);

• Clear writer and a creative thinker - the more you love to read and write the better;

• Great self awareness of speaking, versus rambling;

• Good listening attitude;

• Verifiable track record of success and goal attainment in a sales oriented role;

• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter);

• Ability to engage and empathize over the phone;

• Run through a brick wall level of drive, passion, and desire for results;

• 1+ year in a fast growing startup environment is a plus.

• Fluency in more than one European language. Italian, English, Spanish, French and German an advantage.

000

Our ideal Business Development Representative Team Leader is first and foremost an effective communicator. As Team Leader, you will be responsible for generating discovery calls, demos, and strong pipeline and is designed to grow in a sales management role. You will be the most senior team member of the Outbound BDR team, which means greater responsibility like coaching less experienced reps, tracking key metrics of the team, leading team meetings, and helping to create and develop new outbound strategies.

Reports to : Director of Sales EMEA
 

You will get :

• The opportunity to build out Docebo’s Business Development Strategy in the EMEA marketplace
• To work with a high growth, global SaaS company and an industry leader in eLearning
• A clear career progression path to more responsibility once desired results are achieved
• Professional development through working with a proven management team with 20+ years experience
• To be a part of a disruptive and innovative player in the market
• To work with proven A-Players from across the globe
• To immerse yourself in a great, collaborative, global culture at Docebo

You will :

• Learn and maintain an in-depth knowledge of Docebo products, industry trends and competition
• Send personal, strategic, value-add emails and social messages (no copying and pasting)
• Identify and leverage compelling new business entry ways for very targeted outreach programs
• Embrace   using all mediums (Phone, Social and Email) to have value add conversations with prospects and coach others in doing so well
• Schedule discovery calls with potential prospects via predetermined criteria
• Qualify and schedule meetings for the Account Executive Team
• Generate new qualified opportunities
• Work closely with Account Executives to move prospects through pipeline and closing
• Achieve a monthly quotas of demos, meetings and qualified opportunities generated
• Master objection handling
• Develop a career path for new Business Development Representatives

You have:

• BS in Marketing, Business, or Communications or equivalent experience
• At least 2 Years in SDR and / or AE roles in the SaaS industry (in a startup is a plus)
• Clear writer and a creative thinker - the more you love to read and write the better
• Great self awareness of speaking, versus rambling
• Verifiable track record of success and goal attainment in a sales oriented role
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• A self-starter mentality, genuine curiosity and thrive with high levels of autonomy
• Understanding of complex technologies and can learn new ones quickly
• Italian and one other European language (French, English, Spanish preferable)

000

As Outbound Sales Intern with Docebo you will work closely with the sales and marketing teams to drive interest in Docebo’s product and events. Docebo is a fast paced SaaS software company so it’s essential that you are passionate, hungry to learn and a natural at jumping on the phone and talking to prospects. You are a master of technology and apply fresh, modern sales development approaches to set up sales meetings and demo appointments at international conferences and events, and drive attendance at Docebo-hosted events and roadshows.

Reports to : Outbound Sales Development leader

You will learn how to:

• Send personal, strategic, value-add emails and social messages (no copying and pasting)
• Cold-call a list of prospects and persuading them to attend Docebo-hosted events, and secure meetings and appointments at international conferences and events
• Quickly research and strategize an approach to create interest and engage
• Profile potential prospects via predetermined criteria
• Secure and schedule meetings and demos adopting all tools available to you
• Record and track all activities in our CRM
• Work closely with Event Manager to communicate event components and highlights
• Achieve or exceed monthly quotas of demos, meetings and event attendees
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition
• Successfully manage and overcome prospect objections
• Provide closed-loop feedback to ensure continuous process optimization

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications)
• Clear writer and a creative thinker - the more you love to read and write the better
• Confident speaker and excellent listener
• Interest in and knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Ability to engage and empathize over the phone
• Run through a brick wall level of drive, passion, and desire for results
• Superior communications skills and an excellent grasp of the English language
• Previous sales experience a plus

000

As Software Quality Assurance specialist, you will support Docebo in product audits and management reviews process. This also include to make sure that product complaints are managed and corrective actions are held appropriately.

Office: Biassono (MB) - Docebo Spa

Report to: Head of Quality Assurance

Main Job Tasks and Responsibilities:

• investigate and manage product bugs assessment and follow-up with product owners to improve their performances;
• support the product audit management process;
• ensure that the product is appropriately released;
• implement corrective and preventive actions;
• maintain a close working collaboration with product owners and team leaders
• ability to meet challenging deadlines;
• ensure that the monitoring system for customers and complaints is updated

Requirements:

• Demonstrate strong knowledge of PHP, MySQL, CSS, Javascript, HTML
• Excellent problem solving attitude
• Strong attention to detail and astute diagnostic skills
• Basic knowledge of UI design
• Fluent in English
• Strong interest for Information Technology
• 2 years of experience in a similar position

Preferred:

• Experience in Cloud or Saas Development environment;
• Bachelor’s degree in Computer Science
• Previous as a developer

0097

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skil

000

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

We are looking for a highly motivated and high performing team player to join the Channels Team to design, launch, and support aggressive plans to strategically grow our e-Learning and System Integrator referral and re-seller Partners.

The ideal candidate will blend strategic thinking, sales experience, outstanding partner development skills, and an entrepreneurial mindset. In addition, an ability to effectively collaborate with multiple cross-functional stakeholders, including sales, channels, marketing, legal, operations and partners is critical.

Docebo is a company that is seeing exponential year over year growth and this allows for amazing career growth opportunities for its employees. This newly formed position allows you to use your sales and networking skills in addition to your marketing and training skills to give you incredible exposure to Docebo’s platform and business strategy, positioning you to be an integral part of the Channels Team.

Location: Toronto, Canada office

Report to: Director of Channels   

You will:

• Act as a liaison between Docebo and our Partners to build, maintain, and manage relationships with current and prospective partners
• Perform all aspects of partner development, including: partner identification and recruitment, relationship building, developing launch activities, validating partner value proposition, assessing partner competencies, driving certifications and managing incentives and benefits
• Manage the closure of the top sales funnel opportunities with the Partners, the Docebo Sales team, and their customers
• Facilitate communications and deal flow between partner and Docebo sales reps
• Work closely with sales, marketing, product, channel sales to design the go-to-market plan and drive execution of related activities
• Ability to understand partner business priorities, identifying opportunities for the creation of value for Partners, Customers, and Docebo
• Provide consistent partner management to ensure that our Partners are developing their sales, pre-sales (including lead generation), and delivery capabilities in line with the Docebo strategy, and meeting sales targets.
• Liaise with and motivate individuals at all levels of the partner relationships
• Initiate and conduct/coordinate pre-sales, sales, and product readiness training events
• Engage alliance organizations in order to inspire and influence them to partner with Docebo and deliver joint propositions
• Serve as internal ambassador and champion for Partners
• Co-Develop and execute partner marketing plans and events in conjunction with internal and partner resources
• Report forecast and activity accurately to the Director of Channels
• Study the market for newer trends and report the same to management.
• Monitoring pricing policies making sure that channel partners sign proper contracts/agreements.

You have:

• 2+ years experience managing partner programs for OEM, ISV, BPO or Systems Integrators
• 5+ years of consulting, management, sales, and/or business leadership in the alliances high-tech SaaS space
• Outstanding knowledge of partner development approaches to seed and grow software partner businesses
• Good organizational skills, capable of handling tactical items while never losing sight of longer term strategic goals
• Experience working with multiple Sales teams driving and building the partner ecosystem
• Ability to think strategically and develop compelling plans for new partner initiatives
• History of successfully developing and leading multiple strategic partnerships
• Good knowledge of LMS technology and applications products/solutions, platform and SaaS
• Experience creating and building differentiated relationships with Reseller partners
• Ability to enthusiastically evangelize the Docebo message to strategic partners and their customers
• Sound business acumen skills; thrive in a fast-paced, dynamic work environment
• Excellent spoken and written communication, interpersonal, relationship building skills
• Highly motivated and independent contributor
• High energy, enthusiasm, and passion for the business
• Business or Engineering Bachelor's degree
• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
• Willing and able to travel (30%-40%)
• Bilingual fluent in English and any other European language (German, French, Italian)

000

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

The ideal candidate will have a toolbox of skills that will meet the needs of this very customer-facing position and can represent both Docebo and its partners professionally. As the OEM Account Manager you must be a good “hunter” while also managing cross-functional teams and activities and be open to lots of travel. We are looking for someone who has a background in Human Capital Management (HCM) and is hungry for a truly amazing opportunity where they can help develop and shape our partner programs and have the potential to lead a team of their own down the road. This position will be based in Toronto

Location: Toronto, Canada

Reports to: VP of Partnerships and Channels

Travel: 40%

You will:

• Work closely with a major existing partner to drive new business and retain existing (client) customers
• Drive channel revenue growth consistent with the overall growth targets of Docebo and the partner
• Grow revenue by partnering with Sales Representatives at its partner to build a joint pipeline of opportunities.
• Assist partner’s sales teams in identifying new customer opportunities (either with new customers or within existing customers)
• Build strong partnerships across partners’ organization - build executive sponsorship of Docebo and strong working relationships with key sales, marketing, and customer success teams
• Plan and participate with partner sales teams on events, demos, and joint sales with customers
• Help develop marketing capabilities both at Docebo and with the partner to enable growth of the partner’s Docebo's business
• Upskill partner sales teams on Docebo’s offering (solution, partner offering, and key new features)
• Encourage partner sales teams to build competencies around Docebo to the benefit of the partner’s total business
• Work with cross-functional teams to develop business strategies for lead generation
• Work with partners to establish a Docebo business plan and pipeline review cadence
• Be the “voice of the partner” inside Docebo and advocate on their behalf

You have:

• Ability to maintain a high level of productivity, manage multiple complex and competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative, and team-oriented environment
• 3+ years of channel management
• 2+ years of HCM experience
• Account planning and execution skills
• Ability to sell C-Level and across Product Development and IT
• Strong technical aptitude
• Ability to sell both bundling an application and deployment of a platform
• 5+ years of solution sales experience selling OEM, ISV or direct software or SaaS solutions or similar
• A proven track record of driving and closing enterprise or OEM deals
• Consistent overachievement of quota and revenue goals
• Strong time management skills
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment
• Passion and commitment for partner success
• 40% travel

000

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

As a Partner Marketing Specialist with Docebo you will work within a vibrant and growing international eLearning community. You will be responsible for developing and executing on marketing initiatives with various types of partners to educate prospects on our joint value propositions and help drive revenue and demand for our channel organization. We are looking for someone who will thrive in a fast-paced, highly collaborative environment and will bring exceptional relationship-building skills.

Reports to: Marketing SVP

You will:

• Lead the development and execution of global marketing plans with various partner types, including resellers, VARs, technology partners and ISVs.
• Nurture partner relationships to capitalize on exciting opportunities and work with internal and external resources to plan, execute and measure the success of partner marketing campaigns.
• Communicate campaign details to internal stakeholders and guarantee alignment with our sales teams to maintain a cohesive messaging strategy.
• Develop sales and marketing collateral to empower channel partners and also highlight the benefits of using Docebo with our integration partners.
• Collaborate with channel sales and event management to organize and execute strategic events with partners.
• Work closely with channel partners to drive new leads, MQLS and ultimately revenue.
• Create a long-term strategy for Docebo’s partnership marketing program, defining and reporting on quarterly targets and objectives.
• Have or develop a strong knowledge of the SaaS and elearning industry and be able to execute relevant marketing efforts with agility.
• Use the company’s enterprise resource planning (ERP) and customer relationship management (CRM) and marketing automation tools to understand and improve marketing results.
• Work well on a team, contributing to a fun, harmonious work environment where people learn from one another and continuously improve processes on behalf of our clients.

You have:

• Knowledge of the high-tech sector and the ability to absorb constantly evolving information on a daily basis.
• Expertise in executing multichannel campaigns including proficiency in content marketing, email marketing, and other forms of online and face-to-face demand generation programs.
• Enjoy collaborating and working with internal and external teams.
• Strong project management skills and attention to detail.
• Ability to work autonomously and under pressure on multiple tasks simultaneously in a fast-paced environment.
• Experience with Wordpress and project management tools such as Asana.
• Experience with HubSpot is a valuable asset.
• Working knowledge of SEO and inbound marketing best practices.
• Excellent verbal and written communication skills in English; bilingual or multilingual candidates are strongly preferred with proficiency in Spanish, French, German, and/or Italian.
• The ability to work and communicate effectively within an international and diverse environment.
• Bachelor’s degree, preferably in Marketing or related field and 3-5 years of relevant experience.

​Docebo ​welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

000

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together, but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

As a Senior Project Manager, you will be working with partner/large enterprise accounts and will typically be dedicated to a single Tier 1 partner who has multiple projects in-flight. You will allocate resources to many different tasks, keep them under control and ensure the fulfillment of delivery timing and quality. You will work within a team fully dedicated to the same client, including implementation specialists, customer success managers, and software developers.

Our ideal candidate will be very organized, can communicate well with cross-functional teams, pays strict attention to details, and prefers to roll up his or her sleeves as opposed to delegating out project-related tasks. We are looking for a doer and not an order giver. He or she will constantly be looking for ways to improve processes for Docebo and our partner and will also have prior software industry experience. Plus, he or she must be willing to travel approximately 50% of the time.

In return, the Senior Project Manager will have the opportunity to help build out our program working with partners in this capacity moving forward. Your ideas and input will be greatly valued and appreciated and your efforts can launch you into an amazing career with Docebo as you will have many opportunities for continued career and professional growth. This position will have a spotlight on it within the company so this will be an opportunity for you to shine and really build something amazing. If this interests you (plus our amazing benefits) then go ahead and apply!

Location: Based out of our Toronto, Canada office (not a remote position)

Reports to: Global Head of Implementation

You will:

• Own the project level relationship between Docebo and one or more key partners.
• Identify key stakeholders and define project escalation paths;
• Define project scope, goals, and deliverables according to the partnership agreements in place;
• Work with key stakeholder to develop & maintain a detailed project plan encompassing all project disciplines (integration, deployment, sales, support, and customer success).
• Monitor and report on progress of the project to key stakeholders
• Present reports defining project progress, problems, solutions and KPIs
• Define communication plan for each project
• Work closely with the Product and Development team to monitor and report on development progress for work related to your projects
• Work closely with the Enablement team to monitor and report on enablement activities
• Monitor project resource levels and escalate resource needs when required
• Communicate blocking issues to internal and external audiences in a timely manner
• Organize partner enablement activities across Sales, Customer Success, Implementation, and Support departments.
• Lead both internal and customer project meetings;
• Organize and lead alignment meetings with the project teams and the stakeholders to monitor the status of the schedule and the management of any critical issues that may require escalation actions;

You have:

• 5+ years proven experience managing the implementation and deployment of software projects with contract values greater than $1 million;
• Deep knowledge of project management methodologies;
• Excellent ability to communicate, manage, and prioritize risk and risk responses.
• Accreditation in e.g. PRINCE2 / PMI PMP is desirable;
• Experience working with an Agile development team working remotely;
• Flexibility to travel internationally up to 50% of the time;
• Ability to communicate complex technical concepts to a variety of audiences;
• Experience working with JIRA;
• Strong relationship/account management skills;
• Experience in startup or early stage SaaS companies;
• Experience in either the LMS or HCM field strongly preferred;

000

Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specifically designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning. Culture is incredibly important at Docebo. Docebo encourages the team to work effectively together, but also have fun together!

The Strategic Account Manager (SAM) is accountable for growing revenues within our KEY (existing) high potential accounts. The SAM will serve as the main point of contact for developing a deep relationship with Docebo's largest, most high-value, and high potential accounts. The SAM will be responsible for strategically managing the account, including farming, up-selling and general expansion of the account. The SAM will manage named accounts in North America.

Reports To: Director of Sales, North America

Location: Downtown Toronto

Travel: Approx. 50% (across North America to visit accounts)

You Will:

• Drive revenue generation for Docebo through farming, up-selling, and expansion of existing accounts (new licenses, new features, etc.)
• Manage and drive deep relationships with named accounts - high value, high potential accounts
• Be responsible for a quota of expansion business - growing the footprint of DOCEBO within existing named accounts
• Perform quarterly planning sessions with client champions
• Establish relationships and contacts through in-person visits to existing accounts
• Work with Docebo Customer Success team to maximize the success of client's usage of solution and to increase the revenues in the accounts
• Drive all aspects of strategic account expansion, both horizontal and vertical
• Execute Account Planning and manage relationships with key stakeholders within assigned accounts
• Establish trust and rapport with client leadership and decision makers
• Identify additional revenue opportunities within both parent and subsidiary accounts, and close these new opportunities
• Develop and implement strategies to increase size of accounts
• Constantly educate clients on Docebo's products, value proposition, and solutions
• In conjunction with Docebo’s Customer Success, evangelize new products/modules/features and ensure named accounts have the info/collateral they need to make decisions
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing and Product Teams to provide essential customer feedback
• Work closely with the Account Executive team to learn the methodologies and practices of the new business team
• Identify your accounts' needs, understand business drivers behind requests, and explain the Docebo value proposition
• Manage all aspects of account and relationship management within the Docebo CRM and keep it organized and updated in a timely manner

You have:

• Minimum of 5 years experience in a similar role of Strategic Account Manager, Account Executive, or Customer Relationship Manager (high-value accounts) within a Software company
• Great forecasting, reporting, and quota management skills
• Experience working at a B2B SaaS company in a role related to sales, post sales, AE, or similar role. Experience within HR, HCM, Learning, Training industries preferred
• Prior experience in a quota-carrying role where the quota included a portion for farming/up-selling/expansion on existing accounts
• Strong analytical skills and ability to understand complex businesses, with the ability to articulate recommended solutions
• Strong customer service skills and strong client management skills
• Excellent listening skills and ability to understand client's needs
• Ability to collaborate and perform as a true team player internally in the company and as a trusted business advisor externally
• Proven track record of FARMING and GROWING high value, high potential accounts and consistently exceeding revenue growth targets
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to drive the sales process
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Extremely proactive and upbeat with strong organizational skills
• Bachelor degree or higher level of education
• Ability to travel to clients' offices (up to 50%)

BENEFITS

The company focuses on developing team members both professionally and personally by establishing career progression paths and offering a full benefits package, company sponsored events, and a strong focus on continual improvement of the positive company culture. Additional benefits include catered meals, group outings and Friday happy hours.

APPLY HERE:

https://klass-capital.workable.com/jobs/559736/candidates/new

Klass Capital and our portfolio companies are equal opportunity employers. Accommodations are available on request for candidates taking part in all aspects of the selection process.

000

Impress us with a great application!

000

Docebo is of the World's fastest growing SaaS companies in the Learning Technology and has an international presence with offices in Milan, Italy (headquarters), Toronto, Athens, GA, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on improving the company culture.

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.

Reports to: Sales manager UK

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing to provide essential feedback on lead generation quality
• Develop strong relationships with key clients that will generate revenue as new features go-to-market
• Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
• Maintain and possibly exceed an agreed expected volume of revenue per year.
• Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

You have:

• Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Bachelor’s degree or higher level of education
• Ability to do light travel

000

Docebo transforms customers’ training experience, empowering everyone from employees to partners to clients by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. 

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

Our ideal candidate is driven, curious, intelligent, and brings a solid prior experience in sales management in SaaS. The Sales Manager will be responsible for leading and coaching the UK Account Executive team. She/he is expected to understand the Client journey, the Docebo platform, and should be comfortable explaining technical scenarios involving SSO, API’s, cloud hosting via AWS, etc. The ideal candidate also loves to have fun, laugh, and wants to build something bigger than themselves.

Report to: EMEA Sales Director

You will:

• Inspire your team with your vision for them
• Develop and Coach your team on a professional and personal level
• Challenge your team to meet growing sales goals
• Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas
• Build confidence and trust with direct reports as well as provide developmental feedback for continuous improvement
• Work well with other sales managers, directors and executives
• Supervise and conduct trainings on skills improvement, inbound sales and learning & development topics
• Maintain headcount and continue to grow your team through hiring top talent
• Continuously coach and teach sales reps in developing a strong sales process to close their opportunities to meet revenue goals
• Continuously encourage and develop discipline in your sales team with regards to updating the CRM timely and with high quality information

You have:

• Naturally positive attitude
• 1-5 years of sales management experience with a proven track record of success
• SaaS specific sales experience
• HCM experience is a plus
• Superior coaching skills
• Passion for helping sales reps improve
• Strong analytical skills to identify team trends and patterns to drive results
• Personal responsibility to crush team goals
• B.A. or B.S. degree or equivalent knowledge

000