Careers

Docebo is seeking an experienced email marketer to join our demand generation team and become the lifeblood of our nurturing efforts. 

The role of the Email Marketing Specialist is to guide prospects through the buyer’s journey with effective email marketing. This candidate should possess a deep understanding of digital marketing, particularly as it relates to inbound and outbound marketing, lead generation, and analytics. This is a great opportunity to develop profitable campaigns from the ground up.

Big Questions to Answer Before Applying:

• Can you craft and execute nurturing strategies to improve win rates? 
• Do you love running campaign experiments? 
• Are you a master of both inbound and outbound tactics? 
• Are you able to run profitable campaigns across the buyer journey? 
• Can you write compelling copy that explains benefits over feature dumping? 

If so, let’s talk! Your mission, should you choose to accept it, is to drive the highest quality leads and nurture them from first touch to closed won at the most efficient cost. 

You will:

• Develop compelling email campaigns to drive engagement, conversion, and communication with our target audiences
• Research, create, and test persona-specific messages to improve campaign performance
• Manage nurture campaigns in collaboration with our content team and other stakeholders to guide prospects and customers through appropriate funnels
• Analyze our current email marketing campaigns and recommend improvements
• Work with operations and automation specialists to carry out segmentation of our email database and implement re-engagement strategies
• Run A/B tests on email campaigns to establish effective approaches
• Track and report both high-level and detailed metrics on email campaigns in order to guide improvements
• Ensure email campaigns comply with current laws and best practices in the industry across all markets
• Maintain database cleanliness and perform clean-up efforts and re-engagement campaigns on a regular basis

You have:

• Minimum 5+ years of proven experience in email marketing for B2B tech. 
• Experience in marketing for a recurring revenue SaaS business is required. 
• Alien-like copywriting skills. You must be a prolific writer for this role. 
• The uncanny ability to balance speed of execution vs. quality control. 
• Ridiculous organization and are detail-oriented. Nothing slips through the cracks. 
• Extensive knowledge of Project Management best practices. You thrive with using tools like Asana / Trello to manage your workflow. 
• Advanced marketing automation and CRM chops, particularly with HubSpot and Salesforce. HubSpot certifications and knowledge are highly valued.

Docebo is seeking an experienced performance marketer to drive tactical execution of all paid channels, from social to search to PPL and beyond. You will have an obsession with testing, improving, and scaling the performance of global campaigns across multiple markets and languages. This means you will be laser-focused on generating pipeline and revenue through the most profitable mix of platforms, creative, and targeting.

Big Questions to Answer Before Applying:

• Can you drive the strategy of all paid channels? 
• Do you love running experiments and investigating data? 
• Are you a master of scaling performance marketing teams? 
• Are you able to connect the dots from campaigns all the way to critical metrics like ROAS, CAC, payback period, and more? 
• Can you write compelling copy that explains benefits over feature dumping? 

If so, let’s talk! Your mission, should you choose to accept it, is to generate the greatest amount of high-quality pipeline (free trials and demos) at the most efficient cost. 

You will:

• Execute paid marketing strategies with maniacal focus on business metrics. Forget about clicks and impressions. Pipeline and revenue are your north stars, with a focus on lead quality (not volume). 
• Be the in-house expert on our digital footprint in the SEM and paid social spaces. We want to be found (in all areas of the funnel), and you’ll be waving the flag.
• Decrease cost per acquisition by optimizing for efficiency across paid channels. 
• Know how organic channels compliment and work in tandem with our paid strategy - understanding the ideal marketing mix will be crucial for this role. 
• Optimize landing pages on our most valuable traffic sources. You’ll work closely with affiliate partners and review sites to maximize opportunities from those critical partnerships. 
• Work closely with sales and growth marketing on ABM-specific campaigns and strategies - including outbound, events, content, verticalization, and positioning.
• Collaborate with our Product team to help package and launch new products / features, and generate demand for those products. You’ll be their go-to when they want to create excitement around new feature releases. 

You have:

• Minimum 8+ years of proven experience in performance marketing for B2B Tech. 
• Experience in marketing for a recurring revenue SaaS business is required. 
• Alien-like copywriting skills. You must be a prolific writer for this role. 
• Digital agency experience is preferred (but not required). 
• The uncanny ability to balance speed of execution vs. quality control. 
• Ridiculously organization and are very detail oriented. Nothing slips through the cracks. 
• Knowledge of Project Management best practices. You thrive with using tools like Asana / Trello to manage your workflow. 
• Tech-savvy; proficiency with various sales and marketing tools, from Google Analytics to SEMRush to Hotjar and beyond. Hubspot certifications and knowledge are highly valued.

As a Product Marketing Manager (PMM) at Docebo you will launch Docebo products to market and turn them into market-leading solutions. In this role, you will help maintain an extensive understanding of the market and buyers and turn this expertise into compelling positioning and messaging that speak to our target audiences and clearly expresses our product differentiation.

Location: Toronto, ON or remote

Reports to: Senior Manager, Product Marketing

You will: 

• Work closely with our Market Intelligence arm to develop a strategic understanding of our competitive landscape and create unique marketing positioning
• Drive product messaging and positioning for each buyer persona across entire organization
• Own internal and external roadmap and product communication related to your products, including roadmap decks, product releases, updates, alerts, etc.
• Develop internal messaging frameworks (positioning documents) that include: the problem, unique solution, message, solution-oriented features, selling points, persona-based messaging, and competitive differentiation
• Run win/loss interviews to understand why we lose to competitors, why we win, and how we can turn that into actionable go-to-market strategies
• Project manage the launch of major releases, including but not limited to: releasing checklists, checkpoints, mitigating risks and suggesting alternate plans
• Lead internal communication and cross-team work related to product launches, ensuring enablement, alignment and readiness across the organization
• Have frequent conversations with customers and the Customer Marketing arm to increase the understanding of how we solve buyer’s problems via a dedicated “adoption framework"
• Support Content Marketing arm in creating compelling content for our products, including providing messaging and reviews of all collateral
  
• Work closely with the Sales Enablement team to communicate the product value proposition to the sales team via frameworks and various enablement sessions
• Collaborate with the Content Marketing team on content projects related to industry trends, market problems and solutions (use cases) 
• Develop and maintain industry and solutions onboarding content for new hires

You have:

• 5+ years of experience in product marketing at a SaaS company
• Proven success launching at least 2 well-adopted, revenue-generating SaaS products to market
• Understanding of LMS, content authoring or business intelligence applications
• Experience in maintaining relationships with senior external and internal stakeholders, including different expectations from various departments (Product, Sales, Marketing, etc) to correctly manage expectations and achieve successful outcomes
• Ability to thrive in a fast-paced environment and effectively prioritize your work
• Capacity to operate in an extremely self-motivated and independent manner
• Ability to demonstrate critical thinking and problem solving in a fast-paced technical environment
• Outstanding written and verbal communications skills
• Bachelor’s degree (or equivalent work experience) in Computer Science, Marketing or Communications

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives both prospect (self-sourced) and receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Docebo family. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Location: Toronto, ON, Canada or Athens, Georgia, USA or remote

Reports to: Sales Manager in either Toronto, ON, Canada or Athens, Georgia, USA

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email, and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

You have: 

• Previous minimum of 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar and experience in, or knowledge of, the HR software space.
• Experience with Salesforce (or other CRMs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up, etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

The Account Manager will work to grow revenue from our existing accounts while working closely with our global CX team to ensure healthy clients that renew at a high rate. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for the overall client account relationship with Docebo including account penetration, meaning you will thoroughly map and scope out subsidiaries of the clients in your portfolio with the goal of expanding the Docebo footprint. 

One of Docebo’s top revenue-growth strategies involves landing and expanding and this dynamic role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the broader HR-SaaS space.

Location: Toronto, ON Canada or Athens, GA (Open to Remote)

Reports to: Director of Account Management 

You Will:

• Understand client business and industry dynamics, and be able to present our products inside-out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Experience, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• 3-years minimum experience in a sales role in an SDR, AE, or AM position with an LMS, LXP, or similar software company in the HR tech space.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

Impress us with a great application!

As Director, Customer Education, your mission will be to build a World-class Customer Education team. The Customer Education team focuses on creating solutions at scale to deliver valuable knowledge to our customers as well as allows customers to be part of a network of Docebo customers and gain value from one another. The Customer Education leader has a background and expertise in the field of both LMS and learning content development. This is a senior management position and experience and achievement in similar prior roles, preferably for tech companies, is required.

Reports To: VP of Customer Experience

Location: Work from Anywhere

You will:

• Build, lead, and manage Docebo’s Customer Education program and Docebo’s Community. 
• Lead key Customer initiatives focused on customer enablement, driving product adoption, ensuring customer satisfaction, and retention at scale.
• Lead the design, development, implementation, and ongoing management of Docebo’s Customer Education program; including virtual instructor-led courses, on-demand courses, certification.
• Lead the instructional design, curriculum development, course development, content development, delivery, administration, and coordination. Responsible for logistical and technical coordination and execution.
• Leverage Docebo’s technology at its finest to implement the programs listed above.
• Work closely with the Customer Experience and Professional Services teams, and continuously refine the online initiatives and education initiatives based on the feedback received from the field.

You Have:

• 5+ years experience in the Learning Management sector working for either a software vendor or as part of a Learning team adopting enterprise-grade LMS solutions.
• 2+ years of experience managing customer-facing programs for a software company.
• Previous success in building and/or leading a customer community program.
• Background in L&D, including instructional design, training, or similar disciplines.
• Prior experience managing personnel in the area of content development and instructional design.

We are hiring a qualified Talent Acquisition Director for designing and implementing our recruiting strategies. Your ultimate goal is to help our company in its growth by hiring qualified candidates. 

This a dynamic leadership role that requires expertise and experience in all areas of talent acquisition. You will partner with leadership to take our company goals and translate them into a talent strategy and process that helps us achieve our short and long term objectives.

You will collaborate with the HR Business Partner and business leaders to create a mid and long-term hiring plan. You will identify talented candidates and monitor the recruitment efforts of our company from sourcing of candidates to their hiring and onboarding. You will create and implement standards that make the recruiting fast and effective.

In order to succeed in this role, you must have experience building a company’s employer brand by working in a similar senior role.

If you are an excellent communicator, set a high bar for yourself, and are passionate about attracting and developing diverse talent, and you are someone who thrives in a complex, fast-paced environment who gains personal satisfaction when sharing knowledge and collaborating, then this is a great role for you and we would definitely like to hear from you.

Location: Athens, GA (open to remote)

Reports to: Chief Human Resources Officer (CHRO)

You Will: 

• Develop and drive the Global Talent Acquisition program that will result in attracting and retaining a diverse pipeline of qualified candidates for all positions.
• Create a robust Employer Branding and social media strategy, partnering with Internal Communications and PR teams.
• Innovate and experiment with new approaches to candidate sourcing, focusing on digital campaigns.
• Lead and coach a team of global recruiters. 
• Continuously source to build a candidate pipeline (active and passive) aligned with business needs and competency framework.
• Leverage and optimize existing technology (Breezy HR) to automate and streamline recruiting and hiring processes.
• Develop, implement, and analyze recruitment metrics to track effectiveness and drive improvement of programs, sources, and technology as well as drive recruiter performance.
• Partner with HRBP and Business Leaders to understand hiring needs and implement effective headcount tracking processes.
• Manage the headcount requisition approval process and optimize recruiter bandwidth with appropriate allocation of open requisitions.
• Train hiring managers and interviewers on best practices for recruiting and interviewing candidates.
• Partner with the Talent and Development team to manage internal job openings.

You Have:

• At least 8+ years of experience with full- lifecycle corporate Recruiting, including, but not limited to: Candidate Sourcing & Assessment, Job Analysis, Wage & Salary Trends, and Strategy.
• At least 3-5+ years of current experience managing a Global Corporate Recruiting function, including the US, Canada, and EMEA regions.
• Prior successful experience managing global teams of recruiters at a rapidly growing tech company.
• Experience leading the development of a comprehensive social media employment branding campaign is preferred.
• Prior successful experience building and managing a Campus Recruiting Program.
• Deep understand of global employment & immigration law as it pertains to hiring.
• Demonstrated experience building and executing a creative, metrics-driven, consultative, service-oriented recruiting strategy for a global Tech organization.
• Ability to influence and foster trust with stakeholders at all levels, while creating and managing strategic alliances.
• Experience with efficient utilization of candidate sourcing tools (LinkedIn Recruiter, etc.).
• BA/BS Degree in Human Resources Management, Business Administration, or related fields is preferred.

Our ideal Inbound Sales Representative is a fantastic listener, critical thinker, team player, and very driven. This role is responsible for generating opportunities for Account Executives from leads generated by the Docebo Marketing team. Reps must be able to quickly and efficiently sort through a large volume of companies that have contacted Docebo directly, started trials, or downloaded papers and determine which companies fit the Docebo Ideal Customer Profile and reach out to schedule meetings with Account Executives. 

Docebo is one of the World's fastest-growing SaaS companies in the Learning Technology space, with its main North American hub in Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Toronto, London, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo transforms customers’ training experience, empowering everyone from employees to partners to clients by combining formal and informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company-sponsored events, and a strong focus on improving the company culture.

Reports to: Inbound Business Development Manager

Location: Athens, GA (Not a remote position) 

You will:

• Identify and qualify prospects via skype, phone, GoToMeeting and update the internal company CRM.
• Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting as needed.
• Generate new accounts and handoff sales opportunities to Account Executives using our sales qualifying methodology.
• Continuously build your pipeline of business opportunities, providing weekly updates and updating our ERP regularly.
• Maintain such pipeline of qualified prospects sufficient to meet monthly objectives.
• Qualify leads that come into the business and schedule appointments for Account Executives. 

You have:

• Previous sales experience (a plus).
• A strong "why" behind your desire to be in sales. 
• Strong written and verbal communication skills.
• The ability to work in a fast-paced, often changing environment and an ability to multitask. 
• A desire to learn new concepts and work on new projects.
• An ability to perform advanced internet research.
• The ability to work and travel with no restrictions within and outside the United States.
• Familiarity with CRMs and similar tools is a plus.
• Previous work experience in a software or tech start-up (a plus).
• A passion for giving value to customers based on your knowledge and experience around our platform. 
• A strong motivation for learning a new product with ambitions of eventually performing demos for prospective clients.

The Manager of Onboarding services will report to the Head of Global Professional Services in order to ensure the complete execution of his/her vision and support his/her decision-making process by providing insightful data.

The role’s primary responsibility is to drive our customers through their onboarding in Docebo's platform, supporting the configuration of the Learning Suite so that it can cover the clients’ use cases.

DEPARTMENT: Professional Services (PS)

REPORTS TO:  Head of Global Professional Services

LOCATION: Athens, GA (US) (Remote OK)

Role Responsibilities: 

• OKR's: Continue to define, build and deploy operational framework, metrics, and OKRs to ensure full alignment with the Head of Global Professional Services and the Executive team, enabling them to build data-driven strategies through insightful reports.
• Onboarding team
  • Coordinate a global team of incredible professionals based in NA and EMEA.
  • Increasing the productivity of the team, optimizing processes, and workflows.
• Onboarding activities
  • Support the enhancement of the onboarding methodology aimed at improving the effectiveness of the learning suite inside the client organization and increasing the level of customer satisfaction and user adoption.
  • Define new onboarding services based on the learning suite evolution.
  • Provide estimation of custom onboarding packages for clients not fitting the standard service packages offered.
  • Define/enhance together with the Customer Success leaders the handoff process from the Professional Services resource to the Customer Success Manager (CSM) 
• Post Go-Live support
  • Define standard and tailor-made services to support the client after the GO-LIVE to optimize the learning suite configuration based on client end-users feedback and changes in the client use cases.
  • Work closely with the Customer Success leaders to have onboarding and Customer Success teams working together to make the client successful in using the learning suite.

Build and Lead a World-class Team:

Work closely with the HR team to:

• Supervise the recruiting of experienced leaders and employees for each functional role and attract high potential individual contributors to the team.
• Continue to evolve the onboarding process for new team members, fostering collaboration within teams across the customer lifecycle.
• Encourage continuous learning within the team, managing a strong Onboarding Enablement program.
• Continuous coaching, mentoring, and development of current and future Onboarding organization management teams

Role Requirements:

• 7+ years of experience in Professional Services supporting SaaS businesses preferred.
• 3+ years as Manager or Team Lead of Onboarding Services is a plus.
• Ability to manage influence through persuasion, negotiation, and consensus-building.
• Passion for revenue and growth with a deep understanding of value drivers in recurring revenue business models.
• Strong empathy for customers with the ability to push back.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• An enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.
• Ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Relevant Bachelor’s degree; preference for computer science or related degrees / MBA.
• Domestic and International travel as needed, up to 30%.

The Manager of Value Added Services will be responsible for partnering with the Product and Professional Services Leadership team to execute on the company vision of ramping-up our professional services offering and engaging with our customers to deliver an extended portfolio of Value Added Services. 

This role, which can be remote, will report to the Head of Professional Services to ensure the complete execution of our services strategy and serve as a strategic contributor for the SVP of Product.

Our ideal candidate is an expert in service design and delivery of technology platforms with a strong preference in eLearning or talent management solutions. You must also have an entrepreneurial spirit and be able to partner with multiple stakeholders in Docebo as we build and deliver a new offering to both current and prospective customers. The Value Added Services team is a new, critical business unit for Docebo and the Manager of VAS will ultimately be responsible for the unit’s oversight and success.

REPORTS TO:  Global Head of Professional Services

LOCATION: Athens, GA (US) (Remote OK)

Role Responsibilities: 

Own and contribute to our Value Added Services Strategic Plan

• Manage the internal startup of our extended professional services group, building it as a key component of the journey and value proposition to both current and upcoming customers.
• Define the Service offering and detailed value proposition; outlining the Service Blueprints and Service Roadmap, including specification and success metrics. 
• Work cross-functionally with the Revenue and Finance leadership teams in order to define the pricing strategy and model while managing the team's P&L and results.

Execute Value Added Services launch and continued Operations

• Coordinate the delivery of the Services; organizing and prioritizing processes and resources.
• Collaborate with multiple internal and external stakeholders; creating effective communication processes and rituals:
  • Internally with the Sales & Marketing, Customer Success, Solution Deployment, Customer Support, and Product organizations to help build out collaterals and commercial strategy and services based on our product(s) capabilities.
  • Externally with our extended partner network by enabling them to provide services on their own or by outsourcing additional services to them.  
  • Externally, by being a customer champion and analyzing the customers’ needs and areas of interest in order to grow the Value Added services portfolio.
• Manage the services delivery and customer satisfaction by coordinating and leading a globally distributed team of highly talented professionals. 
• Monitor the teams’ productivity in order to optimize processes and workflows.
• Work closely with HR to supervise the recruiting of high-potential individuals (internal and external candidates) for each functional role and build an onboarding process for new team members. 
• Implement an organization that encourages professional development and career progression within the team.
• Catch business opportunities working in partnership with internal teams like Sales and Customer Success, Solution Deployment, Customer Support, and Product teams.

Role competencies and requirements:

• Ability to inspire group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Passion for defining and implementing services that affect customer success and augment usage and retention.
• Passion for owning the business unit’s economic sustainability, revenue, and growth with a deep understanding of value drivers in recurring revenue business models.
• Experience in managing teams remotely located in different countries.
• An enthusiastic, creative leadership style with a demonstrated desire for continuous learning and the ability to inspire others.
• Ability to make timely decisions and manage priorities with an analytical and process-oriented mindset.
• Strong empathy for customers with the ability to build solid relationships.
• Excellent communication and presentation skills.
• 7+ years of experience in Professional Services with 3+ years of operational leadership experience, managing multidisciplinary, global, and remote teams.
• Experience working for B2B SaaS companies preferred.
• E-learning or HCM industry experience preferred.
• Domestic and International travel as needed, up to 20%, including being in the Athens office several days a month.

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives both prospect (self-sourced) and receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere as a valued member of our Docebo family. 

Location: Toronto, ON, Canada or Athens, Georgia, USA (Remote OK)

Reports to: Sales Manager in either Toronto, ON, Canada or Athens, Georgia, USA

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email, and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

You have: 

• Previous minimum of 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar and experience in, or knowledge of, the HR software space.
• Experience with Salesforce (or other CRMs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up, etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

The Account Manager will work to grow revenue from our existing accounts while working closely with our global CX team to ensure healthy clients that renew at a high rate. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for the overall client account relationship with Docebo including account penetration, meaning you will thoroughly map and scope out subsidiaries of the clients in your portfolio with the goal of expanding the Docebo footprint. 

One of Docebo’s top revenue-growth strategies involves landing and expanding and this dynamic role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the broader HR-SaaS space.

Location: Toronto, ON Canada or Athens, GA (Remote OK)

Reports to: Director of Account Management 

You Will:

• Understand client business and industry dynamics, and be able to present our products inside-out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Experience, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• 3-years minimum experience in a sales role in an SDR, AE, or AM position with an LMS, LXP, or similar software company in the HR tech space.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.

Reports to: Manager, Outbound Business Development

Location: Athens, GA (remote OK)

You will:

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
• Quickly research and strategize an approach to create interest and engage.
• Profile potential prospects via predetermined criteria.
• Secure and schedule meetings and demos adopting all tools available to you.
• Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
• Record all activities in our CRM.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Clear writer and a creative thinker - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Good listening attitude.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• Run through a brick wall level of drive, passion, and desire for results.
• 1+ year in a fast growing startup environment is a plus

A Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo. 

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.

Reports to: Global Head of Implementation

Location: Athens, GA (Remote OK)

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;

You have:

• A strong desire to become a Docebo product expert.
• Experience in an IT Project Manager role or in IT service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.
• Experience working with support, QA, and product teams to resolve customer issues.
• BA/BS or equivalent experience;
• English Fluency (both written and spoken)

Essential Requirements

• Experience in E-Learning / Learning Management industry is preferred;
• General knowledge of programming languages and specific experience with REST Webservices.
• Flexibility to travel if required

Desirable Requirements

• Bilingual in English and Spanish (NA Office Only)

We are looking for a highly motivated and high performing team player to join our growing Talent Acquisition team. The ideal candidate will have a tremendous impact in supporting a hyper-growth global organization and the key stakeholders and business leaders. The ideal candidate has the ability to effectively collaborate with multiple cross-functional stakeholders, including sales, marketing, client support, legal, operations, and Human Resources.

The Docebo NA (North America) office is based in Athens, GA but you will interact with team members and candidates both locally and internationally, as you will support the recruiting functions for Toronto, Canada as well. You will also be a part of a larger global HR team that is based out of Milan, Italy. Docebo is adding new teams and positions regularly and you can have the opportunity to help build something great!

Location: Athens, GA (open to remote)

Reports to: Director, Talent Acquisition

You Will:

• Manage our full recruiting life-cycle for all open positions both internally and externally.
• Ensure all recruitment communications remain in compliance with our brand and recruiting practices.
• Screen and interview job applicants.
• Build and maintain an ongoing pipeline of qualified talent.
• Coordinate interviews between candidates and hiring managers and other members of the interview teams. 
• Serve as an SME and resource to hiring managers on external market conditions, and all aspects of the recruitment process including compliance, sourcing, recruitment marketing, interview & selection, and offer negotiation.
• Actively source candidates from various job-boards, networks, websites, and social media platforms.
• Take the lead on researching new sourcing strategies.
• Stay on top of recruiting, sourcing, hiring, and retention trends.
• Develop and maintain internal and external job postings for the Athens, GA and Toronto, CA offices.
• Consistently maintain acceptance rates and hiring goals
• Work with Hiring Managers and HR Business Partners to assess future and current staffing needs.
• Monitor and maintainsATS and position pipelines.
• Oversee and create all talent communications regarding offer letters, promotion letters, and pre-employment requirements.
• Assist HR Team with projects

You Have/Are

• 1- 3 years of high volume Talent Acquisition and/or Recruiting experience in a corporation or staffing agency.
• Previous ATS experience.
• Proven track record of sourcing and retaining top talent.
• Ability to effectively utilize proven interviewing techniques to select top talent
• Previous experience or training in sales.
• Problem-solving skills
• Determined, innovative, and self-driven
• Excellent time-management skills with the ability to manage multiple priorities and work with a sense of urgency.
• The ability to communicate effectively in both written and verbal form.
• Thrive in succeeding and achieving goals.
• Associates or Bachelor’s Degree and/or equivalent years of experience

The Docebo Learning & Support Team Leader (North America) is responsible for enabling our Learning & Support Help Desk team to provide top quality support for the customers. The Team Leader will manage a team of client support specialists, closely collaborate with various internal stakeholders, and participate in external customer service reviews and escalation activities.

The role is also responsible for collaborating with the Global Head of Learning & Support to review, update, and improve key processes in order to increase the effectiveness of the help desk team.

Main Job Tasks and Responsibilities:

Team Management & Leadership

• Direct daily operations focused on delivering high quality, proactive customer support, and service.
• Line manage staff, scheduling work assignments, mentoring, and coaching. 
• Responsible for performance management of the individuals within the team:
  • Monitor team performance against established OKR’s through regular 1:1s.
  • Review performance results on a quarterly basis to identify potential areas of improvement. 
  • Evaluate the team’s individual performances and assist management with the calculation of individual bonuses.
• Drive the team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.

Process Support 

• Coordinate with the Head of L&S to improve procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of help desk functions.
• Allocate and distribute tickets to specific agents on the help desk team.
• Responsible for the monitoring and quality assurance of all tickets and service requests, and making recommendations to streamline existing processes.
• Train and coach employees on processes, workflows, and our support tools and technology to ensure they are followed.

• Handle complex and escalated customer service issues in collaboration with the Escalation Manager.

Drive continuous improvement 

• Define and understand the customers’ issues by creating adequate reproduction scenarios (e.g. call scripting scenarios).
• Serve as the liaison between clients, Customer Success, Help Desk, and engineering teams to properly vet potential defects and data errors and help these teams prioritize and understand the impact that the issues are having on clients.
• Constantly evaluate and strengthen quality standards to ensure a high-quality experience for our clients.
• Provide input to the Head of L&S regarding developing and implementing effective service policies and procedures.

Essential experience and skills 

• 3-5 years of experience as a Service/Help Desk Manager in a high technology or SaaS development environment, preferably in the e-learning sector. 
• Bachelor's degree in Computer Science or comparable degree.
• Understanding of SaaS business models and their overall relationship to Customer Success.
• Enthusiastic about technology with demonstrated technical aptitude.
• Ability to travel with up to 20%, including international travel.
• Passion for customer service and how it can transform businesses.
• Strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proficient level of business acumen across a variety of industries with an ability to communicate and empathize with customers from different verticals. 
• Coping well with working under pressure and working with tight deadlines.
• Advanced knowledge of a Help Desk Ticketing system (Zendesk preferred).

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

The role is responsible for managing the daily activities of the Architecture Team and organizing the roadmap following the principles of the SCRUM methodology. The role will be responsible for supporting business and product development processes and working closely with the Head of Software Development & Architecture.

Reports to: Head of Software Development & Architecture

Location: Biassono, Italy

You Will: 

• Be responsible for assuring the quality of the product following agreed quality assurance standards
• Leading the correct epic and user story refinement and relative acceptance criteria
• Be responsible for the adoption of all the best practises and rules shared by the Communities of Practice
• Responsible for the project documentation
• User Story splitting, definition of low-level/more granular User Stories. It includes more granular ACs' titles (Scenarios)
• Bug lifecycle management
• Definition of the Sprint Goal
• Protecting the completion of the Sprint Goal and the success of the Sprint
• Impediments resolution
• Own total service performance, managing communications when conflicts and  impediment occur, and leading retrospectives to resolve and mitigate further conflicts and impediments
• Fostering SCRUM methodology adoption

You Have:

• Minimum of 2 years of equivalent position
• Understanding product development life cycle; Understanding of SDLC including quality assurance, change management and release processes
• Ability to work in an Agile/Scrum environment
• Knowledge of Javascript (NodeJS), Python, Bash scripting
• Familiarity with Docker, *nix OS (Linux Debian/Ubuntu)
• Proven planning and prioritising skills in order to deliver to deadlines
• Exceptional analytical and problem-solving skills
• Ability to communicate complex technical concepts
• Excellent command of the English language and the ability to present and defend your ideas to other key stakeholders both verbally and in writing
• Ability to manage upwards, influencing senior leaders 
• Ability to review processes and drive change through continuous improvement

Nice to have:

• BA/BS in Computer Science or a related technical field or equivalent practical experience
• Knowledge of Amazon AWS and DevOps principles
• Previous experience in E-learning industry and/or SaaS development environment

As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product.

Reports to: Functional Product Owner

Location: Biassono, Italy

You will: 

• Develop the main Docebo LMS products in a service-oriented environment, using PHP7 and NodeJs + MySQL as the main code base.
• Meet challenging deadlines;
• Follow project development and manage practical activities and tasks related to the project's implementation;
• Work in an Agile, Scrum international team with other backend and frontend development.

You have:

• Demonstrated strong knowledge of PHP 5.6+ or Node JS and MySQL. A portfolio attached to the curricula, codeplex or github link;
• 3+ years experience in a similar development position;
• Experience in enterprise-level projects;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps;
• Ability to guide technical discussions with both technical and non-technical audiences;
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more;
• Strong attention to detail and astute diagnostic skills;
• Ability to look at your development within a product use case and measure quality upon it;
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• General knowledge of HTML5, SASS, Angular 2+, Redux;
• Experience in a Cloud or SaaS development environment;
• Bachelor's degree in Computer Science;
• Previous as a programmer analyst.

As a Business Intelligence Analyst, you will help us read and organize data, turning it into information, which will then be turned into insight, then into business decisions. Thus, you will help Docebo make better business decisions!

Report to: BI Team Leader

Location: Biassono, Italy

You will: 

• Together with the team leader, you’ll work closely with management to prioritize sales and marketing business intelligence needs identifying the best KPIs and customer valuation models and dashboards;
• Establish and create scalable and intuitive reporting methodologies  through Looker, suggesting the best representation that optimizes analysis for Sales Operation Team;
• Interpret data, analyze results, identify trends or patterns in complex data sets
• Liaise between Sales and Marketing as a central coordination function to ensure that the BI reporting is directed towards areas of revenues opportunities, monitoring and red flags
• Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct data corruption problems.
• Define project scope, goals, timelines and deliverable according to the BI Team Leader;

You have:

• 2 years of experience on that role or similar within a Sales and Marketing department.
• Experience with relational DB. Skilled in complex queries. 
• Experience in Mysql language
• Experience on BI reporting and BI tools such as Looker or similar.
• Strong experience in project management  in order to design, track and monitor the progress of projects
• Excellent ability to expose and communicate clearly to internal/external stakeholders results of work and help them make decisions based on the correct interpretation of data.
• Exceptional analytical and problem solving skills.
• Ability to communicate complex technical concepts.
• Excellent oral and written English communication skills.
• A genuine interest in innovation
  

Considered a Plus:

• Bachelor's degree in Computer Science, Engineering or Mathematics.
• Knowledge and experience of main advanced statistical analysis methods (machine learning, hypothesis tests, data mining, ..)
• Previous experience in saas companies 
• Experience with data warehouse, data lake, no sql DB

The Business Product Owner is responsible for leading, implementing and improving specific features of the Docebo LMS through envisioning product increments with business values, interacting with various internal teams and gathering feedback. The Product Owner will be also be responsible for the product ROI and will be responsible for the product road-map, priority and business value of all the increments.

Location: Biassono

Reports to: VP of Product

You will:

Product ownership:

• Define and prioritise the key activities of the development team/s based on the product road-map
• Create product incremental developments with business values to define priorities
• Responsibility for the ROI of the product increment he/she leads
• Build and re-prioritize the work and story backlog of the team when organisational priorities change to ensure maximum value delivery

Continuous Product improvement (internal)

• Interact with sales team to improve go-to-market and gather feedback for lost deals and new business opportunities
• Interact with marketing team to improve product positioning, gather market analysis and create content pills for marketing and customer-facing colleagues
• Interact with Global Customer Success to gather customer feedback and collect new ideas 
• Interact with the CEO and all the internal/external stakeholders to keep on top of the product innovation
• Together with UI/UX and marketing teams defines stakeholder/personas and involves them into the agile product life cycle (Design thinking approach and sprint review)

Continuous Product improvement (external)

• Interact with existing customers to listen to feedback and gather new data and problems they’re willing to solve with Docebo LMS
• Interact with special prospects to explain and position their product
• Interact with Analyst (with marketing) to present new features and improve the analyst product perception and market positioning

Business Analysis

• Opportunity Canvases for new initiatives
• User Story Mapping, Epics and high-level User Story definition for new features/initiatives. It includes ACs' titles (let's call them Scenarios)
• Market & Competitor Analysis
• Focus Area strategy definition
• Investigate and offer new functionality for the Docebo LMS product 
• Constantly monitor and report on the progress of the project to the Product Director
• Collaborate with key stakeholders to define, develop, shape and refine requirements
• Ongoing research and understanding of customer needs, developing knowledge and insight so as to be seen as a valued business partner
• Conduct research on industry best practices, standards and other market data

You have:

• Minimum of 3 years of equivalent position 
• Ability to work in an Agile/Scrum environment
• Proven planning and prioritizing skills in order to deliver to deadlines
• Exceptional analytical and problem-solving skills
• Ability to communicate complex technical concepts
• Excellent command of the English language and the ability to present and defend your ideas to other key stakeholders both verbally and in writing
• Confidence to influence, communicate, and build relationships with key stakeholders
• Ability to manage upwards, influencing senior leaders 
• Ability to review processes and drive change through continuous improvement

Nice to Have:

• Marketing, economics background; BA/BS in Computer Science or a related technical field or equivalent practical experience
• General knowledge of web development technologies
• General knowledge of cloud technologies
• Previous experience in e-learning industry and/or SaaS development environment
• P&L, budgeting, business planning and Agile product life cycle approach

As a Frontend Developer, the candidate will be highly dedicated to evolve the Docebo LMS Product.

Reports to: Functional Product Owner

Location: Biassono, Italy

You will:

• Develop the main Docebo LMS products in a service-oriented environment, Angular 7, HTML5, SASS as a main code base using REST APIs to retrieve data from the Backend.
• Meet challenging deadlines.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Help the developers in the team growth their abilities in their positions
• Be a part of an Agile, Scrum international team with other Backend and Front End developers.

You Have:

• Demonstrated strong knowledge of HTML5, SASS, Angular 7 (or equivalent Front End framework), Redux. A portfolio attached to the curricula, codeplex, github link or a website link.
• Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience in enterprise-level projects.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more.
• Strong attention to detail and astute diagnostic skills.
• Ability to look at your development within a product use case and measure quality upon it.
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• Experience in a Cloud or SaaS development environment.
• Bachelor's degree in Computer Science
• Previous as a programmer analyst.

A UX Engineer is a Front End developer who sits on a cross-functional design team and helps facilitate collaboration between design and engineering.

UX Engineers possess the full skill-set of a Front End developer, but with a working knowledge of UX design principles. Their primary domain focuses on the UI component layer of an application and steers away from the middleware layer between front-end and back-end development.

As a UX Engineer at Docebo, you will be working at our internal Design System, turning the Design Language into a living and breathing component library: you will be primarily responsible for crafting and maintaining accessible cross-browser UI Kit components, basing on the guidelines and mockups provided by Product Designers, as well as other development tools (such as helpers or services) which will empower other Product Development teams to easily build the User Interface for new features following a pure “bricks assembly” approach.

You will also be an accessibility technical specialist: with support from WCAG specialists in the Design team, you will be responsible for making our core features accessible to keyboard and screen reader users and promoting - inside and outside the company - the urge of making the Web accessible to everyone.

Reports to: Functional Product Owner

Location: Biassono, Italy

You will:

• Craft accessible cross-browser Angular components for our internal UI Kit, following our Design System guidelines and the mockups provided by Product Designers.
• Research innovative and reliable ways to work around technical constraints without compromising on the quality of User Experience.
• Promote the value and adoption of the Design System throughout the organization.
• Build the style guide website for our Design System, with interactive demos for all UI Kit components as well as usage documentation.
• Make the core features of our product accessible to keyboard and screen reader users.
• Empower other Product Development teams to make their features accessible as well, by providing direct support and consultancy when needed.
• Be a part of an Agile, Scrum international team with other Front End Developers and UX Engineers.

You have:

• Demonstrated strong knowledge of HTML5, CSS3, and JavaScript (ES6).
• Knowledge of Angular (or equivalent Front End framework).
• Experience with Responsive Design and full knowledge of its principles.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Strong attention to detail and astute diagnostic skills.
• Ability to properly document your code and write usage documentation for UI Kit components in English.

Nice to have:

• Experience with Accessibility and/or knowledge of WCAG principles.
• Knowledge of CSS pre-processors, like SCSS or LESS.
• Bachelor's degree in Computer Science.
• Previous as a programmer analyst.

Job Summary

This role is responsible for evolving Docebo LMS Product within the deadline, and following department guidelines. Reporting on progress and developments directly to the relevant Product Owner.

Reports to: Functional Product Owner 

Location: Biassono, Italy

You will

• Develop the main Docebo LMS products 
• Follow project development and manage practical activities and tasks related to the project's implementation
• Be a part of an Agile, Scrum international team with other backend and frontend development

You have: 

Frontend

• Demonstrated strong knowledge of HTML5, SASS, javascript/ECMA, Angular 2+ (or equivalent frontend framework), Redux. Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience using REST APIs to retrieve data from the backend
• A portfolio attached to the curricula, codeplex, github link or a website link.

Backend

• Strong knowledge of handwritten Node.JS, Typescript and Javascript OR PHP
• Familiarity with MVC frameworks;
• Experience developing RESTful APIs;
• Experience with SQL and/or NoSQL databases (ex. MySql, Mongo, DynamoDB) 
  

Nice to have: 

• Commercial experience with Angular2
• Excellent communication and interpersonal skills 
• Passion for creating great user experience
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organisational skills and an ability to prioritise tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

The Functional Product Owner is responsible for leading a multidisciplinary team and implementing specific features of the Docebo LMS. The Functional Product Owner will also be responsible for supporting business and product development processes and working closely with the VP of Product.

Report to: Business Product Owner

Location: Biassono, Italy

You will: 

Product delivery:

• Accountable for the technical design, delivery, maintenance and integration of the product owned by your team
• Be responsible for assuring the quality of the product following agreed quality assurance standards
• Leading the correct epic - created by business owners - and user story refinement and relative acceptance criteria
• Be responsible for the adoption of all the best practices and rules shared by the Communities of Practice
• Responsible for the project documentation
• User Story splitting, the definition of low-level/more granular User Stories. It includes more granular ACs' titles (Scenarios)
• Bug life cycle management
• Definition of the Sprint Goal
• Protecting the completion of the Sprint Goal and the success of the Sprint
• Impediments resolution

Team Leadership:

• Leading, mentoring, coaching, developing and managing own team 
• Drive a culture of agility, transformation and team empowerment. Foster a culture of delivering continuous value based on measurable outcomes focused around business goals and customer satisfaction
• Own total service performance, managing communications when conflicts and  impediment occur, and leading retrospectives to resolve and mitigate further conflicts and impediments
• Fostering SCRUM methodology adoption

You have:

• Minimum of 3 years of equivalent position 
• Understanding product development life cycle; Understanding of SDLC including quality assurance, change management and release processes
• Ability to work in an Agile/Scrum environment
• Knowledge of PHP, Javascript, HTML, CSS and Angular 2+ 
• Proven planning and prioritizing skills in order to deliver to deadlines
• Exceptional analytical and problem-solving skills
• Ability to communicate complex technical concepts
• Excellent command of the English language and the ability to present and defend your ideas to other key stakeholders both verbally and in writing
• Ability to manage upwards, influencing senior leaders 
• Ability to review processes and drive change through continuous improvement

Strongly Preferred: 

• BA/BS in Computer Science or a related technical field or equivalent practical experience
• Knowledge of Amazon AWS, Enterprise Level Application
• Previous experience in E-learning industry and/or SaaS development environment

As a Learning & Support Specialist, you will support our customers on a first-level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software are properly and promptly taken care of.

This position includes shift & weekend work responsibilities on a rotational basis.

Reports to: Learning and Support Team Leader

Location: Biassono, Italy

You will :

• Deal with customers from different countries every day;
• Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email, and phone;
• Be able to troubleshoot and quickly assess the severity and impact of customer issues;
• Articulate necessary technical and non-technical information to customers in a simple, clear, and concise manner;
• Help clients by caring about their success, and work with the entire Success team;
• Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
• Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration, and log files;
• Continually, generate and provide feedback on Docebo’s knowledge base;
• Deliver online training to the customers about the LMS’s functionalities;
• Work with a talented and multicultural team.

You have:

• Superior communications skills and an excellent grasp of the English language;
• BA/BS or equivalent experience;
• A passion for modern technologies/internet related technologies;
• A natural inclination towards problem-solving.

Nice to have:

• Experience in Helpdesk or similar past roles;
• Knowledge of the HR technologies & eLearning markets;
• Knowledge of PHP, MySQL, Javascript, HTML, CSS.

The Product Designer enjoys solving complex problems with simple design solutions, working on the top cloud-based LMS with AI superpowers designed to make customers, partners, and employees love their learning experience.

At Docebo, Product Designers works directly within the design team and with the product teams, always keeping an eye to the full product design life-cycle under the guidance of the Product UX leads. 

As a Product Designer, you possess a balanced toolkit of research, interface design, and prototyping capabilities. Your main daily activity will be working within a team of multiple product stakeholders on building our product interface high-fidelity mockups, prototyping those solutions for further testing, and supporting the development cycle from a design standpoint.

At Docebo, we always make an impact on what we do and we measure our success based on our customer's success.

A PORTFOLIO OF WORKS IS NEEDED TO APPLY TO THIS POSITION. 

Reports to: Product UX Lead

Location: Biassono, Italy

Key responsibilities

• Create user-friendly, high-fidelity interfaces mockups and prototypes, using specific software tools, with Product UX Lead support.
• Test the interfaces with internal/external stakeholders and readapt the job done according to the feedback of the incoming test.
• Keeping in mind the different devices on which our clients access the platform (mobile, desktop, etc) and apply responsive design techniques
• Work closely with the various product development SCRUM teams and other involved stakeholders; especially, working “on-site”  with Product Owners and Developers to coordinate with them, keep the communication high and help to ensure that the quality expectations are met.

Essential requirements

• A background in Product Design is essential, specifically great skills in UI design.
• Mastery of Sketch+Craft+Invision
• Experience working within an AGILE environment is appreciated
• Superior communication and relational competencies and attitude;
• Superior problem-solving attitude;
• Capability to work in high-demand contexts;
• Proven track record working on both web/mobile projects. SaaS enterprise software design is much appreciated.
• Good knowledge of written English language and very good fluency in spoken English;

The product support specialist is an integral part of the L&S Team. Supporting our customers and ultimately our end-users, this team member is tenacious and disciplined about delivering timely, delightful service. Having a passion for solutions, this position requires effective prioritization and communication to ensure the customers’ needs are met. We’re looking for an individual who wants to become part of a growing company and is excited about putting their full effort into delighting customers. By joining this team you agree to learn a ton, and to join a family of highly motivated individuals who look at customer success as their daily driving criteria and key performance indicator. 

This position includes shift & weekend work responsibilities on a rotational basis.

Reports to: Learning and Support Team Leader

Location: Biassono, Italy

You will :

• Manage & resolve incoming tickets coming from multiple channels dealing with issues related to product feature usage/functionality and configuration 
• Provide product support for Docebo’s software via Zendesk ticketing system, Zoom, email, and phone.
• Be able to troubleshoot and quickly assess the severity and impact of customer issues
• Perform troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration, and log files to diagnose, document, and resolve customer issues within SLAs
• Work to identify workarounds to mitigate customer disruption in situations where immediate resolution not possible
• Coordinate work effort through rigorous prioritization
• Communicate gaps and challenges (Product/Process) to aid in improvement opportunities
• Become a subject matter expert on usage, configuration, and setup in product feature/functionality areas
• Continually document expertise & findings, generating high-quality content to supplement the existing Docebo knowledge base, helping customers avoid issues
• Care for your customers as if every customer was a friend in need.
• Help clients by caring about their success, and work across the different internal Docebo groups to help drive our customers’ success
• Proactively provide updates to customers on open tickets/cases because you care and want to progress those to resolution as quickly as possible, not just because you have to meet an SLA
• Be curious, ask, learn by internal coaching, study all the documentation that we have available, and become an expert at what we do and how best to support that
• Deliver professional Administrator training
• Fix problems through a Consulting and Education-driven approach

You have: 

• BA/BS or equivalent experience 
• A passion for modern technologies/internet related technologies
• A natural inclination towards problem-solving
• 2+ years of experience working with SAAS environment in a technical implementation or support environment
• Excellent documentation and communication competency necessary
  • Clear & effective communication in English – fluency in other Languages (particularly French, Spanish, German) a plus
• Experience in Helpdesk or similar past roles is a plus
• Proven track record in multi-tasking, working under pressure, and meeting customer Service Level Agreements on an ongoing basis
• Knowledge of the HR Technologies & E-Learning markets is a plus 
• Experience with one or more of the following beneficial:
  HTML/CSS, E-Learning content development standards (SCORM/TinCan), REST APIs
• Zendesk ticketing system experience is an asset
• Passion for talking directly with the customer
• Ability to balance workload and prioritize effectively
• Creative solution-based mindset

The Product UX Lead is responsible for the UX of specific parts of the product and for leading Product Designers, working on the top cloud-based LMS with AI superpowers, designed to make customers, partners, and employees love their learning experience.

At Docebo, Product UX Leads works directly within the design team, embracing and supporting the Design vision and strategy. They’re also responsible for the growth of his/her team members.

As a Product UX Lead, you have excellent analytical and problem-solving skills, you are able to take independent UX design decisions and implement creative decisions based on research outcomes and customer feedback. You also excel in enterprise application design and you are able to deliver an awesome user experience to our customers, focusing on their needs and on achieving outcomes that can make their lives better.

A PORTFOLIO OF WORKS IS NEEDED TO APPLY TO THIS POSITION. 

Reports to: Head of Design

Location: Biassono, Italy

Key responsibilities

• Lead the product UX for specific parts of the product without losing the big picture, removing any possible barrier to the success of a project.
• Develop and maintain strong cross-functional relationships, especially while working closely with other stakeholders (Business Product Owners, Product Architects) within the Product team during the feature preparation phases.
• Produce deliverables (wireframes, flows, sketches) to visualize the UX and support Product Designers' job when moving forward with your project.
• Work closely and inspire your team to achieve the project and company goals.
• Review the work done by your team ensuring that they are following common UX best practices and our design standards before everything is delivered to our customers.
• Improve our quality standards and our standardized processes
• Communicate with the Head of Design about the project (deadlines, goals, etc.) and communicate common & shared UX goals to Product Designers.

Essential requirements

• Minimum of 5y of experience in leading UX teams, great skills in UX design with the ability to lead and mentor product designers.
• An extensive background in Product Design (UI/UX) is essential
• Proven track record working on both web/mobile projects. SaaS enterprise software design is much appreciated.
• Experience working within an AGILE environment with strong experience in stakeholder management and communication 
• Great knowledge of written English language and very good fluency in spoken English;

We are looking for a Salesforce Developer who will play a key role in maximizing the efficacy of Salesforce within Docebo ERP. You will be responsible for implementing design, development, testing and implementation of internal customizations, applications, extensions and integrations. You will report directly to Sales and Marketing Solution Architect and collaborate with Executives, Marketing and Sales teams to translate business needs into effective and scalable products within the Docebo Salesforce. Your contributions will directly impact the growth and future of Docebo in terms of the decision-making process.

Reports to: Sales and Marketing Solution Architect

Location: Biassono, Italy

You will

• Develop, configure, code, test and debug the integration of Salesforce within Docebo ERP
• Have a clear ability to comprehend from a “big picture” down to the details of what can and cannot be done including understanding downstream ramifications and results;
• Design workarounds to meet Docebo business requirements
• Follow project development and manage practical activities and tasks related to the project's implementation
• Establish requirements working closely with internal stakeholders, developing user stories and storing into JIRA to manage sprints;
• Manage all Salesforce administrative, architecture, support and maintenance activities;
• Follow agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications

You have

• Good knowledge of Salesforce
• Experience with APEX, Lightning, AppExchange, Canvas, Javascript
• Experience with installing and customizing packages from AppExchange. Knowledge of CPQ module is strongly preferred.
• Excellent communication and interpersonal skills
• Fluency in English
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• Good organizational skills and an ability to prioritize tasks effectively
• Reliable, tolerant, and determined
• Good team player
• Good eye for detail

As a Software Technical Team Leader (IT), you will be a technical leader for the Docebo’s self-built internal information management system.

The candidate will be the technical guide for the IT team, while directly helping the team in the development of the Docebo ERP web application, which supports all core company business processes.

Report to: IT Solution Architect.

Location: Biassono, Italy

You will:

• Be the technical guru of the IT Team, by also collaborating with the other tech gurus in Docebo.
• Be the expert in evaluating, suggesting, and choosing the best technologies and technical architecture for complex projects, working directly with the IT Solution Architect.
• Gather technical requirements, define solutions, write technical specifications, and provide estimations of incoming tasks, for both you and the team.
• Help in managing the backlog, by also taking care of merge and release tasks on a sprint-basis approach.
• Solve technical dependencies with other teams.
• Investigate and offer new technical solutions for the Docebo ERP web application.
• Develop a variety of tasks, from internal web pages and routines to integrations with external software.
• Jump on many interesting topics, from the integration and coordination of all the Docebo LMS installations to the Finance, the HR, and our internal Business Intelligence.

You have:

• Full-stack object-oriented developer experience.
• Strong experience and confidence in SQL: you don’t need anyone else to think, design, and build a database from scratch.
• Strong experience and confidence in version-control: you know what a branch is and when is needed, you are not scared on merge-conflicts and rebase: you rule them.
• Experience in designing performing and reusable REST APIs.
• Knowledge of both Waterfall and Agile methodologies.
• Knowledge of cloud technologies, with their pros and cons.
• Ability to gather requirements and to arrange them into technical user stories; faculty to describe the features, including the acceptance criteria, to ensure developers understand the requirements and are able to develop the feature.
• A problem-solver mindset, with attention to detail, accuracy, and performance. You know how to break down a request/problem, estimating it. You can do it independently, but also by teamwork: you know how and when by evaluating each case.
• A genuine interest in innovation, encouraging collaboration, and improving team engagement.
• Fluent in English.

Strongly preferred:

• Experience as a full-stack web developer in PHP + Yii2 framework.
• Experience in using GIT as version control software.
• Experience as a technical team leader and/or scrum master.
• Experience in Amazon AWS.
• Knowledge of Netsuite
• Knowledge of Salesforce

The technical support specialist is an integral part of the L&S Team. Supporting our customers and ultimately our end-users, this team member is tenacious and disciplined about delivering timely, delightful service. Having a passion for solutions, this position requires effective prioritization and communication to ensure the customers’ needs are met. We’re looking for an individual who wants to become part of a growing company and is excited about putting their full effort into delighting customers. By joining this team you agree to learn a ton, and to join a family of highly motivated individuals who look at customer success as their daily driving criteria and key performance indicator.

This position includes shift & weekend work responsibilities on a rotational basis.

Reports to: Learning and Support Team Leader

Location: Biassono, Italy

You will :

• Coordinate and manage the resolution of complex tickets, defects & escalated situations that are raised to the technical support team from multiple channels 
• Provide technical support for Docebo’s software via Zendesk ticketing system, Zoom, email, and phone
• Be able to troubleshoot and quickly assess the severity and impact of customer issues
• Perform troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration, and log files to diagnose, document, and resolve customer issues within SLAs
• Work to identify workarounds to mitigate customer disruption in situations where immediate resolution not possible
• Investigate and identify the root cause of issues, reviewing logs, and system configuration to resolve within SLAs.
• Act as technical resource/expert for Support Teams, screening & prioritizing defects, working across groups to provide guidance & identify improvement opportunities
• Proactively identify & analyze common support issues & identify actions to mitigate those 
• Provide feedback to improve supportability/diagnosability of product
• Coordinate work effort through rigorous prioritization
• Care for your customers as if every customer was a friend in need.
• Partner with our clients and the different internal Docebo groups to help drive our customers' success with our products
• Proactively provide updates to customers on open tickets/cases because you care and want to progress those to resolution as quickly as possible, not just because you have to meet an SLA
• Be curious, ask, learn by internal coaching, study all the documentation that we have available and become an expert at what we do and how best to support that
• Continually document expertise & findings, generating high-quality content to supplement the existing Docebo knowledge base, helping customers avoid issues

You have: 

• BA/BS or equivalent experience 
• A passion for modern technologies/internet related technologies
• A natural inclination towards problem-solving
• 3+ years of experience working with SAAS environment in a technical implementation or support environment communicating with customers
• Excellent documentation and communication competency necessary
• Proven track record in multi-tasking, working under pressure, and meeting customer Service Level Agreements on an ongoing basis
• Experience in Helpdesk or similar past roles is a plus
• Knowledge of the HR Technologies & E-Learning markets is a plus 
• Experience with one or more of the following highly beneficial:
  Programming Languages (Javascript/JSON, PHP, Angular), HTML/CSS, Relational Databases, E-Learning content development standards (SCORM/TinCan), REST APIs
• Zendesk ticketing system experience is an asset
• Passion for talking directly with the customer
• Ability to balance workload and prioritize effectively
• Creative solution-based mindset

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.

Reports to: Sales Team Leader

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing to provide essential feedback on lead generation quality
• Develop strong relationships with key clients that will generate revenue as new features go-to-market
• Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
• Maintain and possibly exceed an agreed expected volume of revenue per year.
• Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

You have:

• Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Bachelor’s degree or higher level of education
• Ability to do light travel

The position is responsible for generating leads that will support Docebo Sales team through the identification and qualification of new sales opportunities with potential prospects and customers.

Reports to: Outbound Business Development Manager 

Location: London, UK

You will: 

• Research and actively reach out to targeted accounts and prospects
• Carry out a range of discovery & outbound prospecting calling campaigns
• Create and send targeted and personalised emails; responding to prospects
• Leverage social selling through LinkedIn & Twitter
• Work closely with Account Executives to meet prospect requirements during the qualification process

• Gain in-depth knowledge of Docebo platform and articulate our value proposition to customers
• Understand and resolve prospective client challenges / objections
• Identify client business pain points and educate potential clients on how Docebo can help leverage their learning needs

• Engage in high-level conversations to understand customer goals and find alignment between Docebo and prospective customer needs
• Continuously develop telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing

• Maintain a consistent level of proactive, outbound activity; achieve or exceed monthly, quarterly and annual goals
• Create dialing plan to reach out to the right audience at the right time
• Develop a database of prospects and regularly contact them to gain more understanding of company and prospects
• Track and report daily activities using internal CRM

You have: 

• Proven capabilities and skills in opportunity qualification, pre-call planning, call structure/control, and time management
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic to exceed goals
• Ability to work independently as well as part of a team in a fast-paced environment
• Exceptional analytical and problem-solving skills
• Ability to maintain control of conversation under pressure

Desirable Requirements:

• Fluency in more than one European language; Italian, Spanish, French and German is an advantage
• Previous experience of working in lead generation, sales, sales support and/or marketing
• Previous experience in high volume outbound cold calling

The position is responsible for generating leads that will support Docebo Sales team through the identification and qualification of new sales opportunities with potential prospects and customers.

You will: 

• Research and actively reach out to targeted accounts and prospects
• Carry out a range of discovery & outbound prospecting calling campaigns
• Create and send targeted and personalised emails; responding to prospects
• Leverage social selling through LinkedIn & Twitter
• Work closely with Account Executives to meet prospect requirements during the qualification process

• Gain in-depth knowledge of Docebo platform and articulate our value proposition to customers
• Understand and resolve prospective client challenges / objections
• Identify client business pain points and educate potential clients on how Docebo can help leverage their learning needs

• Engage in high-level conversations to understand customer goals and find alignment between Docebo and prospective customer needs
• Continuously develop telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing

• Maintain a consistent level of proactive, outbound activity; achieve or exceed monthly, quarterly and annual goals
• Create dialing plan to reach out to the right audience at the right time
• Develop a database of prospects and regularly contact them to gain more understanding of company and prospects
• Track and report daily activities using internal CRM

You have: 

• Fluency in French
• Proven capabilities and skills in opportunity qualification, pre-call planning, call structure/control, and time management
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic to exceed goals
• Ability to work independently as well as part of a team in a fast-paced environment
• Exceptional analytical and problem-solving skills
• Ability to maintain control of conversation under pressure

Desirable Requirements:

• Fluency in more than one European language; Italian, Spanish, and German is an advantage
• Previous experience of working in lead generation, sales, sales support and/or marketing
• Previous experience in high volume outbound cold calling

The Solution Deployment Manager sits on the Professional Service Team and is responsible for managing the on-boarding Phase for multiple Enterprise customers.

Solution Deployment Manager leverages skills in Project Management, Business Analysis, to ensure that Enterprise customer are quickly and successfully on-boarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking. If these three things scare you, it’s not going to work out.

Reports to: Solution Deployment Team Leader 

Location: London, UK

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Analyze and understand client business requirements and translate client objectives into technical documentation (SoW);
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets.

You have:

• Experience in a IT Project Manager role or in service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.

Nice to have:

• Experience in E-Learning / Learning Management industry;
• Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
• Flexibility to travel if required.

We are looking for the very best! Our Solutions Consultants help prospects understand and learn about our product and collaborate closely with our sales team on all deals, leading demos and presentations born out of detailed discovery, analysis, and preparation that show true value! SCs are naturally confident speakers that are always keen to help, genuinely excited about Docebo's product and even more so about working collaboratively with everyone around them. 

Report to: Head of Solutions Engineering EMEA

You will:

• Collaborate internally with sales teams to understand customer requirements, provide sales support and become a trusted advisor to all levels within the prospective customer organization - from CEOs, to Developers, to Learning & Development Directors.
• You will form a world beating tag team with Sales, and operate with outstanding synchronisation to achieve closing business whilst serving our prospects with high quality service and expertise.
• Prepare and deliver technical presentations that explain our product in the context of real usage in a real project.
• Be instinctively process driven, and having unrivaled industry knowledge.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations that highlight true value for customers. 

You have:

• Confidence, drive, desire to learn and the desire to contribute to the growth of a team. These character traits are key. Along with these you will have the ability to share your technical knowledge whilst maintaining engagement, pace and positivity.
• 2+ years experience working within Pre-Sales, Engagement Management or LMS Implementation. 
• Previous experience within LMS/HCM/Enterprise SaaS within a tech savvy sales/pre-sales role.
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;

Desirables:

• Fluency in a European Language in addition to English would be highly desirable. 

Why join Us:

We are always looking for people who can bring new perspectives and life experiences to our teams. Who share our values and enjoy what they do. 

With offices based in Italy, Canada, US and the UK you have the opportunity to be part of the diverse, multicultural Docebo Family who not only work hard but have fun while doing it. 

Working within our Sales Team, in particular, you are given unrivaled support from our inspirational senior Leadership teams, Sales Enablement and also Marketing. 

As an e-learning organisation, professional development is the beating heart of our business and you can be sure that a role in Docebo’s Sales Team will provide you with endless opportunities to become one of our best. 

You are expected to make a difference, and your opinions and ideas truly matter. We are looking for the best talent to be a part of this amazing journey and leave their mark!

We are looking for the very best! Our Solutions Consultants help prospects understand and learn about our product and collaborate closely with our sales team on all deals, leading demos and presentations born out of detailed discovery, analysis, and preparation that show true value! SCs are naturally confident speakers that are always keen to help, genuinely excited about Docebo's product and even more so about working collaboratively with everyone around them. 

Report to: Head of Solution Engineering EMEA

You will:

• Collaborate internally with sales teams to understand customer requirements, provide sales support and become a trusted advisor to all levels within the prospective customer organization - from CEOs, to Developers, to Learning & Development Directors.
• You will form a world beating tag team with Sales, and operate with outstanding synchronisation to achieve closing business whilst serving our prospects with high quality service and expertise.
• Prepare and deliver technical presentations that explain our product in the context of real usage in a real project.
• Be instinctively process driven, and having unrivaled industry knowledge.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations that highlight true value for customers. 
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project​
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology

You have:

• Native or full professional fluency in the French language as well as English is essential.
• Confidence, drive, desire to learn and the desire to contribute to the growth of a team. These character traits are key. Along with these you will have the ability to share your technical knowledge whilst maintaining engagement, pace and positivity.
• 2+ years experience working within Pre-Sales, Engagement Management or LMS Implementation. 
• Previous experience within LMS/HCM/Enterprise SaaS within a tech savvy sales/pre-sales role.
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Understanding of HTML, CSS, and Javascript

We are looking for the very best! Our Solutions Consultants help prospects understand and learn about our product and collaborate closely with our sales team on all deals, leading demos and presentations born out of detailed discovery, analysis, and preparation that show true value! SCs are naturally confident speakers that are always keen to help, genuinely excited about Docebo's product and even more so about working collaboratively with everyone around them. 

Reports to: Head of Solutions Engineering EMEA

You will:

• Collaborate internally with sales teams to understand customer requirements, provide sales support and become a trusted advisor to all levels within the prospective customer organization - from CEOs, to Developers, to Learning & Development Directors.
• You will form a world beating tag team with Sales, and operate with outstanding synchronisation to achieve closing business whilst serving our prospects with high quality service and expertise.
• Prepare and deliver technical presentations that explain our product in the context of real usage in a real project.
• Be instinctively process driven, and having unrivaled industry knowledge.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations that highlight true value for customers. 
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project​
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.

You have:

• Fluent/Native German language as well as English is essential. 
• Confidence, drive, desire to learn and the desire to contribute to the growth of a team. These character traits are key. Along with these you will have the ability to share your technical knowledge whilst maintaining engagement, pace and positivity.
• 2+ years experience working within Pre-Sales, Engagement Management or LMS Implementation. 
• Previous experience within LMS/HCM/Enterprise SaaS within a tech savvy sales/pre-sales role.
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Understanding of HTML, CSS, and Javascript