CAREERS
Toronto – Athens, GA – Milano – Dubai – London
Joining the Docebo family means:
Working in a truly multicultural environment
Having the opportunity to travel across the USA, Europe and Asia – where our international offices are located
Working in a fast growing company with a lot of interesting opportunities and things to do
...and most of all have a lot of fun doing so!
Explore open positions at Docebo
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.
Reports to: Head of Customer Success
Location: Athens, GA (not a remote position)
You will:
- Be the primary contact and advocate for SMB Growth and small Enterprise customers
- Work within a team of other success specialists and use automation to assist in managing a large portfolio of SMB Growth customers.
- Independently manage a portfolio of approximately 10 small Enterprise customers.
- Become an expert in Learning Management System (LMS) adoption and use case expansion, including providing best practices guidance and configuration processes.
- Manage customer expectations taking into consideration the customer profile and persona of your main point of contact.
- Be a trusted advisor and customer advocate to customers in order to identify and assist with their business and technical challenges.
- Generate up-sell opportunities from new product feature adoption and user plan upgrades
- Advocate extended usage, by explaining the value of new modules and services to existing customers
- Work as part of the customer success team to develop strategies for scale, growth and increased quality of service
- Be responsible for managing KPIs (Logo Churn, Dollar Churn, Upsell/Downgrade, Referrals, Business Reviews, etc.) for your customer portfolio.
- Leverage the success and value you provide to achieve referrals, case studies, and positive reviews.
You have:
- Bachelor degree or equivalent experience
- 1-3 years experience in an account management or customer facing role, preferably in a start-up or fast growth SaaS organization.
- A successful track record of consistently assisting customers in achieving their desired business outcomes.
- Strong communication and rapport building skills, while liaising with customers remotely.
- Ability to handle a fast-paced work environment with a positive attitude
- Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.
- A natural inclination towards problem solving
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Our ideal Inbound Sales Representative is a fantastic listener, critical thinker, team player, and very driven. This role is responsible for generating opportunities for Account Executives from leads generated by the Docebo Marketing team. Reps must be able to quickly and efficiently sort through a large volume of companies that have contacted Docebo directly, started trials, or downloaded papers and determine which companies fit the Docebo Ideal Customer Profile and reach out to schedule meetings with Account Executives.
Docebo is one of the World's fastest-growing SaaS companies in the Learning Technology space, with its main North American hub in Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Toronto, London, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.
Docebo transforms customers’ training experience, empowering everyone from employees to partners to clients by combining formal and informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company-sponsored events, and a strong focus on improving the company culture.
Reports to: Inbound Business Development Manager
Location: Athens, GA (Not a remote position)
You will:
- Identify and qualify prospects via skype, phone, GoToMeeting and update the internal company CRM.
- Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting as needed.
- Generate new accounts and handoff sales opportunities to Account Executives using our sales qualifying methodology.
- Continuously build your pipeline of business opportunities, providing weekly updates and updating our ERP regularly.
- Maintain such pipeline of qualified prospects sufficient to meet monthly objectives.
- Qualify leads that come into the business and schedule appointments for Account Executives.
You have:
- Previous sales experience (a plus).
- A strong "why" behind your desire to be in sales.
- Strong written and verbal communication skills.
- The ability to work in a fast-paced, often changing environment and an ability to multitask.
- A desire to learn new concepts and work on new projects.
- An ability to perform advanced internet research.
- The ability to work and travel with no restrictions within and outside the United States.
- Familiarity with CRMs and similar tools is a plus.
- Previous work experience in a software or tech start-up (a plus).
- A passion for giving value to customers based on your knowledge and experience around our platform.
- A strong motivation for learning a new product with ambitions of eventually performing demos for prospective clients.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
Reports to: Manager, Outbound Business Development
Location: Athens, GA (not a remote position)
You will:
- Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
- Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
- Quickly research and strategize an approach to create interest and engage.
- Profile potential prospects via predetermined criteria.
- Secure and schedule meetings and demos adopting all tools available to you.
- Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
- Record all activities in our CRM.
- Work closely with Account Executives to move prospects through pipeline and closing.
- Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
- Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
- Successfully manage and overcome prospect objections.
- Provide closed-loop feedback to ensure continuous process optimization.
You have:
- Four-year college degree (preferably in Marketing, Business, or Communications).
- Clear writer and a creative thinker - the more you love to read and write the better.
- Great self-awareness of speaking in a polished manner.
- Good listening attitude.
- Verifiable track record of success and goal attainment in a sales-oriented role.
- Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
- Ability to engage and empathize over the phone.
- Run through a brick wall level of drive, passion, and desire for results.
- 1+ year in a fast growing startup environment is a plus
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
In this role, you will be working with large enterprise accounts. You will allocate internal resources to many different tasks, maintain the organization of the projects, and ensure the fulfillment of timely delivery with quality. Our Project Manager will work within teams dedicated to the same client, including but not limited to, professional services, customer success managers and software developers.
Our ideal candidate will be comfortable with working in an environment that moves at the speed of light. You must have a strong work ethic and a high level of curiosity on top of being a fast learner and excited to learn new technology on an ongoing basis. Having great communication skills (presentation, verbal and written) is a must!
This position does require some travel internationally so you will have the opportunity to visit Toronto and Milan (among other places).
Location: Athens, Georgia (Not a Remote position)
Reports to: Global Head of Professional Services
You Will:
- Own the project level relationship between Docebo and key customers and/or partners.
- Identify key stakeholders and define project escalation paths.
- Define project scope, goals, and deliverables according to customer and/or partner agreements.
- Work with key stakeholders to develop & maintain a detailed project plan encompassing all project disciplines (integration, deployment, sales, support, and customer success).
- Monitor and report on the progress of the project to key stakeholders both internally and externally by defining a communication plan for each project.
- Present reports defining project progress, risks, issues, solutions, and KPIs.
- Work closely with the Product and Development teams to monitor and report on development progress for work related to assigned projects.
- Monitor project resource levels and escalate resource needs when required.
- Communicate blocking issues to internal and external audiences in a timely manner.
- Organize partner enablement activities across Sales, Customer Success, Professional Services, and Support departments.
- Lead both internal and customer project meetings.
You have:
- 5+ years proven experience managing the implementation and deployment of software projects with contract values greater than $1 million
- Deep knowledge of project management methodologies
- Excellent ability to communicate, manage, and prioritize risk and risk responses
- Flexibility to travel domestically and internationally
- Ability to communicate complex technical concepts to a variety of audiences
- Strong relationship/account management skills
- English Fluency (both written and spoken)
- Demonstrates strong leadership and team working abilities
- Good understanding of consulting processes and software implementation
- A natural inclination to resolve customer problems and help them be highly successful
- Experience working with support, QA, and product teams to resolve customer issues
- BA/BS or equivalent experience
Desirable Requirements:
- Accreditation in eg PRINCE2 / PMI PMP
- Experience working with JIRA
- Experience in either the LMS or HCM field
- Experience working with an Agile development team in a virtual scenario
- Experience in a startup or early-stage SaaS companies
- Strong desire to become a Docebo product expert
- Multilingual
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
The role sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.
Solution Deployment Manager leverage skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.
Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.
Reports to: Global Head of Implementation
Location: Athens, GA (Not a remote position)
You will:
- Deal with customers from different countries, managing multiple projects concurrently;
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
- Prevent, identify, quantify, and communicate risks internally and externally;
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;
You have:
- English Fluency (both written and spoken)
- A strong desire to become a Docebo product expert.
- Experience in an IT Project Manager role or in IT service implementation and delivery;
- Experience working with clients in the ‘Large Accounts, Enterprise’ space;
- Working knowledge of project management principles;
- Great understanding of consulting processes and software implementation;
- Solid Knowledge in the areas of application programming and system design;
- A natural inclination to resolve customer problems and help them be highly successful.
- Experience working with support, QA, and product teams to resolve customer issues.
- BA/BS or equivalent experience;
Essential Requirements
- Experience in E-Learning / Learning Management industry is preferred;
- General knowledge of programming languages and specific experience with REST Webservices.
- Flexibility to travel if required
Desirable Requirements
- Bilingual in English and Spanish (NA Office Only)
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
The Solution Deployment Manager - Front End Designer will be responsible for providing front end development services to the Docebo client-base in addition to managing the onboarding of new Enterprise customers onto the Docebo platform.
In this role, you will attend conference calls and prepare customers for going live. While leveraging project management and business analysis skills, this person will work closely with Solution Deployment Managers, Help Desk Specialists, and Customer Success Managers to ensure Docebo customers receive maximum support in every phase of their journey with Docebo.
Our ideal candidate will have a good understanding of consulting processes and software implementation and a natural inclination to resolve customer problems and help them be highly successful.
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
Reports to: Global Head of Professional Services
Location: Athens, GA (Not a remote position)
You will:
- Partner with customers from different industries and countries, managing multiple projects concurrently.
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.
- Use HTML5 & CSS3 alongside a consultative approach to design Docebo website pages for Docebo clients as a professional service.
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
- Prevent, identify, quantify, and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
You have:
- High level of competency in HTML5 & CSS3 coding
- Experience in an IT Project Management role or in IT service implementation and delivery positions
- Working knowledge of project management principles
- Experience working with large accounts in the enterprise space
- Solid knowledge of application programming and system design
- Experience working with support, QA, and product teams to resolve customer issues
- A strong desire to become a Docebo product expert
- English Fluency (both written and spoken)
- BA/BS or equivalent experience
Desired:
- Experience in E-Learning / Learning Management industry
- General knowledge of programming languages and specific experience with REST Webservices
- Flexibility to travel if required
- Multilingual
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.
This position is about supporting our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software is properly and promptly taken care of while transferring key product knowledge to them.
Reports to: Learning and Support Team Leader
Location: Athens, GA (not a remote position)
You will :
- Possess a high level of empathy in addressing customer concerns.
- View each and every customer issue as your own issue and take responsibility for owning full resolution.
- Deal with customers from different countries every day;
- Provide technical, software support for Docebo’s software via ticketing system, webinar sessions, email and phone;
- Be able to troubleshoot and quickly assess severity and impact of customer issues;
- Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
- Help clients by caring about their success and work with the entire Success team through the customers' journey;
- Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
- Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
- Continually generate and provide feedback on Docebo’s knowledge base;
- Deliver online training to the customers about the LMS’s functionalities;
- Work with a talented and multicultural team.
You have:
- Superior communication skills to enable you to share information and resources with both clients and cross-functional teams
- A strong desire to become a Docebo product expert.
- BA/BS or equivalent experience;
- A passion for modern technologies/internet related technologies;
- A natural inclination towards problem-solving;
- Experience in Helpdesk or Training capacity or similar past roles are a plus;
- Knowledge of the HR technologies & E-Learning markets is a plus;
- General knowledge of programming languages;
Strongly Preferred:
- Experience in E-Learning / Learning Management industry;
- Experience with E-Learning authoring tools.
- Knowledge of IT networking basics.
- Specific experience with REST Webservices. PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
- Flexibility to travel if required.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product within the AI team.
Reports to: Head of AI Team
Location: Biassono
You will:
- Development of the Docebo LMS products in a service-oriented environment, using the Python ecosystem and tools.
- specifically, you will be responsible for developing software projects for efficient Cloud-based training, hosting and serving of Machine Learning models, which power a growing set of Docebo LMS advanced features
- you will also be responsible for the integration of those AI-powered features with the rest of the Docebo LMS platform
- Ability to meet challenging deadlines.
- Follow project development and manage practical activities and tasks related to the project's implementation.
- You will work in an Agile, Scrum international team, in day-to-day collaboration a team of data scientists and machine learning specialists, and other backend and frontend developers
- You will report to the Team Leader of the Docebo AI team.
You have:
- Demonstrated strong knowledge of Python (3.x) programming language, major libraries and tools in the Python ecosystem, REST services and microservices technologies and related Python frameworks (such as Flask, its REST extensions, Celery, among others)
- Minimum 2 years experience in a similar development position.
- Experience in enterprise-level projects.
- Ability to solve issues with clear methods while knowing when to take intuitive leaps.
- Ability to guide technical discussions with both technical and non-technical audiences.
- Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, Machine Learning and Deep Learning frameworks (also on the Cloud) and more.
- Strong attention to detail and astute diagnostic skills.
- Ability to look at your development within a product use case and assess its quality.
- Attention to quality documentation of code and APIs in English, and to make your work easy to reuse and integrate for other teams.
- Knowledge and hands-on experience with (big) data extraction and management tools.
- Hands-on experience writing programs in Python for Data Science and Machine Learning.
- Experience in a Cloud or SaaS development environment.
- Bachelor's degree in Computer Science.
- Previous as a programmer or analyst.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product.
Location: Biassono, Italy
Reports to: Team Leader
You will:
- Develop the main Docebo LMS products in a service-oriented environment, using PHP7 and NodeJs + MySQL as the main code base.
- Meet challenging deadlines;
- Follow project development and manage practical activities and tasks related to the project's implementation;
- Work in an Agile, Scrum international team with other backend and frontend development.
You have:
- Demonstrated strong knowledge of PHP 5.6+, Node JS and MySQL. A portfolio attached to the curricula, codeplex or github link;
- 5 years experience in a similar development position;
- Experience in enterprise-level projects;
- Ability to solve issues with clear methods while knowing when to take intuitive leaps;
- Ability to guide technical discussions with both technical and non-technical audiences;
- Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more;
- Strong attention to detail and astute diagnostic skills;
- Ability to look at your development within a product use case and measure quality upon it;
- Ability to properly document your code in English and make it reusable to others teams.
Nice to have:
- General knowledge of HTML5, SASS, Angular 2+, Redux;
- Experience in a Cloud or SaaS development environment;
- Bachelor's degree in Computer Science;
- Previous as a programmer analyst.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
This role is responsible for producing high quality code following an Agile methodology. Working in an Agile, Scrum international team you will be expected to contribute to top quality Docebo LMS Product under tight deadlines. As a Backend Developer (Serverless) you will be resolving any critical issues, develop projects using your front and back end knowledge with the emphasis on the back end.
Location: Biassono, Italy
Reports to: Product Owner
You will:
- Develop main Docebo LMS products using Javascript, Typescript, Node.JS and other serverless technologies as the main code base;
- Drive the creation of Microservices architectures;
- Follow project development and manage practical activities and tasks related to the project's implementation;
- Contribute to our software architecture and optimise existing code;
- Work closely with the product owners to define feature specifications, and collaboratively refine a technical solution.
You have:
- Minimum 2 years of web development experience in a similar position;
- Enterprise-level projects experience;
- Track record of developing scalable web applications;
- Strong knowledge of handwritten Node.JS and Javascript;
- Experience with MySQL and strong knowledge of optimisation methods;
- Experience with automated testing, including TDD;
- Familiarity with MVC frameworks;
- Experience developing RESTful APIs;
- Strong command of a Linux based development environment;
- Experience with version control systems (preferably Git or Mercurial);
- Understanding of web related security issues (preferably the OWASP 10);
- Ability to properly document your code in English and make it reusable to other teams;
- Strong communication and influencing skills; ability to guide technical discussions with both technical and non-technical audiences;
- Ability to solve issues with clear methods while knowing when to take intuitive leaps;
- A deep understanding of cross-functional multiple-team based software development;
- Strong attention to detail and astute diagnostic skills;
- Ability to drive own development within a product use case and with focus on high quality;
- Working understanding of Git or similar version control system.
Nice to have:
- Experience in a Cloud or SaaS development environment;
- Bachelor's degree in Computer Science or 5+ years of equivalent experience;
- General knowledge of Python;
- Working knowledge with Graphs QL;
- Working knowledge with NoSQL BDs (Mongo, Dynamo);
- Working knowledge with graph databases (Neo4j, AWS Neptune, Apache Tinkerpop);
- Prior hands-on experience of working as a programmer analyst;
- Working understanding of industry leading IT automation and cloud tooling, including but not limited to: JIRA, Docker, Test Automation (Selenium), AWS, Enterprise Level Application, Services, and more;
- Ability to handle multiple competing priorities in a fast-paced environment;
- Experience in conducting code reviews;
- Passion for solving complex and interesting problems;
- Reliable, tolerant, and determined team player.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Customer Care Specialist, you will support our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software are properly and promptly taken care of.
Location: Biassono, Italy
Reports to: Learning and Support Team Leader
You will :
- Deal with customers from different countries every day;
- Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone;
- Be able to troubleshoot and quickly assess severity and impact of customer issues;
- Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
- Help clients by caring about their success, and work with the entire Success team;
- Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
- Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
- Continually, generate and provide feedback on Docebo’s knowledge base;
- Deliver online training to the customers about the LMS’s functionalities;
- Work with a talented and multicultural team.
You have:
- Superior communications skills and an excellent grasp of the English language;
- BA/BS or equivalent experience;
- A passion for modern technologies / internet related technologies;
- A natural inclination towards problem solving.
Nice to have:
- Experience in Helpdesk or similar past roles;
- Knowledge of the HR technologies & eLearning markets;
- Knowledge of PHP, MySQL, Javascript, HTML, CSS.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
The Account Executive will be responsible for closing opportunities sourced from a robust inbound lead generation engine. Account Executive is expected to understand the Buyer, the Buyer Journey, the Docebo platform, and should be comfortable explaining technical scenarios involving SSO, API’s, cloud hosting via AWS, etc.
You will:
- Drive revenue generation for Docebo through qualifying and closing new businesses
- Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
- Have an innate hunger to be successful and win.
- Thrive in the dynamic and fast-growing Docebo culture and business.
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
- Communicate effectively and efficiently via phone, webinars, email and in-person meetings
- Be prepared to share knowledge and communicate with teams around the globe
- Work closely with Marketing to provide essential feedback on lead generation quality
- Develop strong relationships with key clients that will generate revenue as new features go-to-market
- Identify prospect needs, understand the business drivers behind requests, and explain the Docebo value proposition
- Monitor and answer to any partner requests or issues
- Maintain and possibly exceed an agreed expected volume of revenue per year.
- Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.
You have:
- Previous 2 years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
- Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
- You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
- Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Have a competitive edge and thrive in a fast-paced team environment
- Strong use of insights and data-driven decision making to inform the sales process
- Ability to perform advanced internet research leveraging value added databases on your own
- Ability to problem solve, adapt, and grow quickly as we build the sales organization
- Extremely proactive and upbeat with strong organizational skills
- A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
- Bachelor’s degree or higher level of education
- Ability to do light travel
- Excellent verbal and written communication skills in English; bilingual or multilingual candidates are strongly preferred with proficiency in Spanish, French and/or German
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.
If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you. Plus, there is the potential for international travel to our offices in Toronto, Canada and Milan, Italy!
Our ideal candidate loves working with people to help them understand and learn about our product and will also work closely with our sales team on complex deals. You will work with our prospects to discover, prepare and lead presentations. You will be leveraging industry knowledge to serve as an expert throughout the sales process.
Reports to: Head of Solutions Engineering
Location: Biassono (not a remote position)
You will :
- Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors.
- Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders.
- Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
- Be a creative, upbeat, and positive player at all times while guiding the prospects assessments of our products at various technical levels.
- Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
- Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project
- Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
- Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.
- Prepare and deliver technical presentations explaining products or services to prospective customers.
- Plan and configure products to meet presentation needs.
- Confer with prospective customers and engineers to assess implementation needs and to determine requirements.
- Collaborate with sales teams to understand customer requirements and provide sales support.
You have:
- You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
- 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
- B.A. or B.S. degree;
- Ability to travel up to 20% of the time;
- A “can do” attitude, which means you look at obstacles as opportunities of making Docebo succeed; strong sales attitude and instinct, and enjoy speaking with prospective clients in all stages of the sales cycle;
- Love the intersection of technology, business, and learning;
- Understanding of HTML, CSS, and Javascript;
- Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
- Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset;
- Knowledge of the LMS industry and its surrounding standards will be plus;
- Experience in the SaaS industry will be considered an advantage;
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
The Global Head of Support is responsible for enabling the Support Help Desk to provide top quality support for customers who are administrators of the Docebo platform. The position will manage a global team of Team Leads and Learning & Support Specialists and will closely collaborate with various internal stakeholders to build scalable, industry-leading support experiences for Docebo customers.
The role is also responsible for reviewing, updating, improving, and creating key processes in order to increase the effectiveness and customer satisfaction ratings of our help desk team.
Location: Biassono
Reports to: Senior Director of Global Customer Success
You will:
- Coach and mentor all team members to conduct their daily tasks with both technical precision and empathy.
- Manage and address client escalations with a “call first” mentality.
- Direct daily operations focused on delivering high quality, proactive customer support and service
- Work closely with Product and Customer Success resources to improve the internal and external Knowledge Base.
- Provide mentorship and coaching for Team Leads and individual contributors in order to grow talent and shorten the talent development cycle.
- Develop talent development plans for all Support Tiers in order to retain talent and scale growth.
- Be responsible for performance management of the individuals within the team:
- Monitor team performance against established KPIs through regular 1:1s
- Regularly evaluate KPIs to revise and restructure to meet current needs.
- Discuss performance results on a quarterly basis to improve performance and achieve higher results
- Evaluate team and individual performance and provide calculation of individual bonuses.
- Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals
- Be responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to among the Support team.
- Take full ownership of support procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of help desk functions
- Determine team structure, resource needs, and ticket allocation procedures required to scale the team through hyper growth.
- Be responsible for monitoring of quality assurance for all support requests.
- Own all support related workflows (how customer issues are routed and resolved) and train and coach employees to ensure they are followed.
- Manage complex and escalated customer service issues.
- Participate (and on occasion lead) cross-functional process and customer service initiatives.
- Drive continuous improvement
- Constantly monitor inbound ticket requests for trends and patterns that need to be escalated to internal teams.
- Foster constant collaboration between Support and all other Docebo team to continually prevent knowledge and departmentmental silos.
- Regularly evaluate the market for new technologies that can be used to assist, improve, and automate Support activities.
- Serve as the liaison between clients, Customer Support Help Desk, and Product teams to properly vet potential defects and data errors and help these teams prioritize and understand the impact issues are having on clients.
- Constantly evaluate and strengthen quality standards to ensure high quality experience for clients.
- Develop and implement effective service policies and procedures including analysis, recommendation, and rollout of new modes of support (Chat, Phone, Chatbot, Ticket, extended hours, etc)
- Participate in Voice of the Customer, Docebo Inspire, Docebo University, and Release Task Force activities.
You have:
- 7-10 years relative Service/Help Desk experience in a high technology of SaaS environment.
- 5 years experience as a Service/Help Desk Manager in a high technology or SaaS development environment, preferably in the e-learning sector.
- Strong written and verbal communication skills (in both English and Italian).
- Bachelor's degree in Computer Science or comparable degree.
- Understanding of SaaS business models and their overall relationship to Customer Success
- Enthusiastic about technology with demonstrated technical aptitude
- Ability to travel internationally with no restrictions
- Passion for customer service and how it can transform businesses
- Coping well with working under pressure and working to tight deadlines
- Advanced knowledge of a Help Desk Ticketing system (Zendesk preferred)
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
The Global Internal Communications position is new to Docebo, so the individual responsible will need to influence, demonstrate and teach the value of internal communications with the entire organization globally.
This position is responsible for managing and executing a complex communications workstream to create an outstanding level of communication between all the Docebo employees, offices, and different functions.
The position also focuses on helping employees understand the company strategy, foster a winning culture, and reinforce the company’s values. You will also create different types of content in addition to leading and planning a strong internal communication plan in partnership with the senior leadership team.
Reports to: CHRO, based in Italy
You will:
- In partnership with the senior leadership, develop and implement company-wide internal communication strategies and plans that engage, align, and inspire employees with the company’s vision and business strategy while also increasing employees' understanding of the business’ priorities, company culture and key initiatives.
- Design powerful processes to ensure greater consistency and alignment of employee communication activities happening across the company.
- Build, manage, and ensure the usage of company-approved employee communications templates, policies, tools, procedures, and guides.
- Craft messages and write communications that are detailed, accurate and concise, and tailored to the author, vehicle, and audience.
- Align all the offices in terms of expectations and rituals connected with the communication processes.
- Conduct external research and implement best practices to drive continuous improvement of company-wide employee communication programs, processes, and channels.
- Create KPIs, metrics, and reporting processes to ensure employee communication is delivering greater overall value (ROI) for the organization.
You have:
- At least 5 years of employee communication experience.
- Prior experience with senior leadership management of employee communication programs, processes, and channels.
- Prior experience with Founder/Entrepreneur a plus;
- Exceptional written and verbal communication skills that can effectively engage employees and help them understand and foster the organization’s culture, goals and strategies.
- Strong project management and problem-solving skills.
- Ability to multi-task and keep numerous projects on track and on budget.
- Ability to measure and report on the effectiveness of the employee communication programs and its value to the company’s goals and strategic initiatives.
- Ability to work with multiple country cultures and a variety of leadership styles;
- Bilingual. Italian and English preferred.
- Must have the ability to speak and write in English
- Ability to manage highly confidential information professionally.
Competencies/Behavior Attributes
Communicates Effectively:
- Delivers messages in a clear, compelling, and concise manner;
- Actively listens and checks for understanding;
- Articulates messages in a way that is broadly understood;
- Adjusts communication content and style to meet the needs of diverse stakeholders;
- Models and encourages the expression of diverse ideas and opinions.
Interpersonal Savvy:
- Proactively develops relationships with a wide variety of people;
- Builds immediate rapport, even when facing difficult or tense situations;
- Understands interpersonal and group dynamics and reacts in an effective manner;
- Engages input from others constantly and listens with empathy and concern.
Balances Stakeholders:
- Maintains frequent interactions with a broad stakeholder network;
- Takes a proactive approach to shape and influence stakeholder expectations;
- Serves as a liaison between different stakeholder groups;
- Effectively aligns the interests of multiple, diverse stakeholders;
Instills Trust:
- Gains the confidence and trust of others easily;
- Honors commitments and keeps confidences;
- Expresses self in a credible and transparent manner;
- Models high standards of honesty and integrity.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
Our ideal Inbound Sales Business Development Representative is a fantastic listener, critical thinker, team player, and results driven. As the first point of contact for our customers, the ideal candidate must be able to quickly and efficiently sort through a volume of Inbound enquiries to determine which enquiries fit the Docebo ideal customer profile while delivering an awesome customer experience.
Once you have reached out, the ideal candidate will use their exemplary listening and questioning skills to understand the prospect's goals and to explain how Docebo can enable them to achieve them.
This role is an education into the world of SaaS sales, and great representative should expect to grow into the external facing sales role within 24 months.
Location: Biassono, Italy
Reports to: Inbound Team Leader
You will:
- Deal with over 50 inbound leads a day and ensure they are dealt with in a quick and methodical manner;
- Explain our products and articulate Docebo value proposition;
- Qualify prospects through in-depth “discovery calls”;
- Manage your lead pipeline effectively;
- Methodically generate opportunities for our sales team and schedule meetings with the relevant account executives internally;
- Strategically segment and prioritise prospects within “Outreach” for re-engagement;
- Answer client questions/emails in a friendly, professional manner;
- Build long-lasting relationships with our prospects;
- Consistently exceed monthly and quarterly KPI quotas;
- Thrive on change while remaining highly organised, optimistic, and coachable.
You have:
- Exemplary written and verbal communication skills in English; (Fluent, Mother tongue, C2 level or Equivalent);
- Able to manage multiple tasks in parallel as required in a fast paced sales environment;
- Passion, enthusiasm, energy, humour, and the ability to convey this through phone, email and social media
A will and drive to always deliver an exceptional customer experience; - Bias towards immediate action and results;
- Have a genuine curiosity for Technology;
- Familiarity in working with CRM software (SFCD knowledge is a plus);
- Able to handle rejection;
- Able to contribute to the team and offer insights, interpretation of data trends and new ideas;
- Able to work and travel with no restrictions within the EU.
Nice to have:
- Previous sales experience preferably within inside sales;
- You have worked previously in a software start-up; SAAS or fast-paced technology Company;
- Preferred College degree or equivalent;
- The ability to fluently write and speak more than one European language. Italian, Spanish, French and German etc. (other languages also desirable).
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a Mobile Developer, the candidate will be highly dedicated to evolve the Docebo mobile applications and will work with the Mobile Team at Docebo to create apps that run flawlessly on the platform developed in React Native .
The role will support the development of the Docebo LMS product, through the conception-to-delivery and maintenance lifecycles, using a Scrum-based development methodology.
Location: Biassono, Italy
Reports to: Team Leader
You will:
- Develop and build the functional and technical design of the app
- Work with the UI/UX Team to constantly improve the usability of the mobile products
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
You have:
- Significant experience in native iOS/Android app development
- Strong experience in Git workflow
- An understanding of common software design and development patterns such as Singleton, Adapter, Factory, MVVM
- Good experience with Javascript or willing to learn (ECMAScript 6)
Nice to have:
- Working Knowledge of React.JS
- Comprehensive knowledge in React Native and Redux (plus)
- Strong experience developing with Swift/Kotlin
- Experience with Testing and Test cases desirable
- Experience working in SCRUM team and familiarity with the Agile Methodology
- Write great code! SOLID pattern would be appreciated
- Familiarity with JSON and REST Api calls
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
Our ideal Sales Development Representative is a sales 3.0 person, whom leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts.
Reports to : Outbound BDR Manager
You will :
- Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting);
- be able to identify and leverage compelling new business entry ways for very targeted outreach activities (events, conferences, awards, publishing);
- Quickly research and strategize an approach to create interest and engage;
- Profile potential prospects via predetermined criteria;
- Secure and schedule meetings and demos adopting all tools available to you;
- Generate new business opportunities to fuel the Docebo Enterprise Pipeline;
- Record all activities in our CRM;
- Work closely with Account Executives to move prospects through pipeline and closing;
- Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated;
- Learn and maintain in-depth knowledge of Docebo products, industry trends and competition;
- Successfully manage and overcome prospect objections;
- Provide closed-loop feedback to ensure continuous process optimization;
You have:
- Clear writer and a creative thinker - the more you love to read and write the better;
- Great self awareness of speaking, versus rambling;
- Good listening attitude;
- Verifiable track record of success and goal attainment in a sales oriented role;
- A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter);
- Ability to engage and empathize over the phone;
- Run through a brick wall level of drive, passion, and desire for results;
- 1+ year in a fast growing startup environment is a plus.
- Fluency in more than one European language. Italian, English, Spanish, French and German an advantage.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
At Docebo our Senior Data Scientist is expected to design and implement a variety of robust and efficient data mining and analysis pipelines using best-in-class programming languages, data manipulation frameworks and tools, drawing from multiple heterogeneous and large-scale data sources, either semi-structured or unstructured.
From those pipelines, the Senior Data Scientist will build Machine Learning models to draw statistical insights and prediction for a wide spectrum of applications, and will be responsible to lead the transition of those models to production.
Reports to: AI Product Owner
Location: Biassono, Italy - Docebo SpA
You will:
- Work and collaborate in a multi-functional team of ten people, composed of the AI product owner, 5 data scientists, a machine learning and data engineer, a backend software engineer, a scrum master, and a QA specialist.
- Design, implement, and optimize data mining and analysis procedures and pipelines from multiple loosely associated data sources, including large-scale live sources.
- Contribute to hypothesis formulation, and lead hypothesis testing on the mined data
- Advice the AI Product Owner on best-in-class techniques and technologies for the problem at hand
- Build predictive models using a variety of Machine Learning techniques including (but not limited to) regression models, time series, clustering and classification models, etc.
- Build a variety of neural models, leveraging best-in-class Deep Learning techniques and frameworks.
- Build Natural Language Processing models and applications.
- Conceive and implement methods for continuous data mining and analytics from “always-on” and streaming data sources, leading to continuous learning and reinforcement learning models.
- Be responsible to transition of pipelines and models from prototypes to production-level SW components, ready to be integrated and deployed to run continuously within a large commercial software platform.
You have:
- Strong statistics, data mining and machine learning foundations
- At least 5 years of experience in data mining, data analysis, and Machine Learning, working on large-scale projects and heterogeneous data sets
- Strong programming skills within the Python ecosystem
- Considerable experience with major Machine Learning and Deep Learning frameworks, such as scikit-learn, nltk, Tensorflow, Pytorch, Jupyter Lab
- Experience with visualization framework, such as Bokeh, Matplotlib, Tensorboard
- Strong analytical skills
- Strong teamwork attitude
- Solid software engineering expertise
- Fluency in English
- Master degree in Computer Science,Math, Statistics or similar. PhD a plus.
Nice to have
- Knowledge of service-oriented computing, specifically the REST paradigm, and micro-services
- Hands-on experience with commercial cloud platforms, such as Amazon Web Services and Google Cloud, including the Machine Learning and Natural Language Processing capabilities offered as-a-service by those platforms
- Hands-on experience with big data processing platforms, such as the Hadoop ecosystem or equivalent.
- Experience with big data streaming platforms, such as Apache Storm and Spark or equivalent
- Attitude to work and deliver within the context of agile development methodologies
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As Software Quality Assurance Specialist, you will support Docebo in product audits and management reviews process. This also include to make sure that product complaints are managed and corrective actions are held appropriately.
Office: Biassono, Italy
Report to: Head of Quality Assurance
You will:
- investigate and manage product bugs assessment and follow-up with product owners to improve their performances;
- support the product audit management process;
- ensure that the product is appropriately released;
- implement corrective and preventive actions;
- maintain a close working collaboration with product owners and team leaders;
- ability to meet challenging deadlines;
- ensure that the monitoring system for customers and complaints is updated;
You have:
- Strong knowledge of PHP, MySQL, CSS, Javascript, HTML;
- Excellent problem solving attitude;
- Strong attention to detail and astute diagnostic skills;
- Basic knowledge of UI design;
- Fluent English;
- Strong interest for Information Technology;
- 2 years of experience in a similar position;
- Working experience in developing test automation scripts in Java, Gherkin, PHP;
- Knowledge of Test automation framework Selenium, Cucumber, Appium, Codeception;
- Working experience in Agile environment with Scrum & Kanban method;
- Good to have knowledge of DevOps tools;
Nice to have:
- Experience in Cloud or Saas Development environment;
- Bachelor’s degree in Computer Science;
- Previous as a developer;
- Experience in performance testing with relevant tools like load impact, IBM RPT.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As Software Quality Controller, you will support Docebo in quality assurance of software development and deployment. This also includes to make sure that product tests are managed and corrective actions are held appropriately.
Location: Biassono, Italy
Reports to: Head of Quality Assurance
You will:
- Analyze software and systems to avert risk and prevent issues;
- Research Bugs and issues within a product before it gets deployed to everyday users;
- Perform stress testing, performance testing, functional testing and scalability testing;
- Test in different environments including web and mobile;
- Review documentation and its analysis;
- Provide feedback to software development teams;
You have:
- Demonstrate knowledge of PHP, MySQL, CSS, Javascript, HTML;
- Excellent problem solving attitude;
- Strong attention to detail and astute diagnostic skills;
- Basic knowledge of UI design;
- Fluent in English;
- Strong interest for Information Technology;
Nice to have:
- Bachelor’s degree in Computer Science.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
As a UI/UX Product Designer, you will be dedicated to creating innovative, great-looking Docebo products that people love to use with the support of the Lead Product Designers.
We are highly user-focused and deeply believe in user-centred innovation. The role demands great execution, obsession with quality, the ability to solve difficult challenges creatively, (while keeping the user in mind) and enough ambition and follow-through to take projects from start to finish.
We are looking for a talented Product Designer who knows how to transform the functional requirements of the system in an eye-catching and intuitive way. Modern design and user-centric innovation are Docebo distinguishing factors, setting our platform apart in the international E-Learning panorama. That's why finding a talented Product Designer is a vital and essential step for us.
Location: Biassono, Italy
Reports to: Head of Design
You will:
- Join our design team to design great user-focused product interfaces and be an active part of the product experience success;
- Create high-fidelity interfaces mockups and prototypes, keeping in mind the different devices on which our clients access the platform (mobile, desktop, etc) and readapt the job done according to the incoming tests feedback;
- Collaborate directly within the design team working closely with the Lead Product Designers and always supported by the Head of Design;
- Be involved from the beginning of the process, working closely with the various product development SCRUM teams and the other involved stakeholders; especially, working “on-site” with Product Owners and Developers to coordinate with them, keep the communication high, help ensuring that the expected quality is delivered and maintain the big picture for each project;
- Observe the external trends and continuously submit new ideas to keep the products in line with the market demand, meanwhile;
- protecting and respecting our own identity;
You have:
- 3+ years of experience in software/applications design;
- Mastery of Sketch for UI design;
- Good to great knowledge of Invision for prototyping;
- Knowledge of Craft plugin for Sketch is highly appreciated;
- Attitude to the creation of simple and elegant interfaces and experiences through strong UI and prototyping skills. Superior attention to details with the ability to design pixel-perfect responsive interfaces;
- Knowledge of the main UX principles of software design;
- Knowledge of the main accessibility principles is highly appreciated;
- Capability to work in high-demand contexts, remaining calm and level-headed under pressure;
- Superior communication and relational competences and attitude;
- Superior problem solving attitude, with the ability to articulate your design decisions;
- The ability to prioritise and cope with last-minute changes while under pressure;
- Ability to give and solicit feedback from other designers and stakeholders in order to continually improve the quality of the job
- Good knowledge of written English language and very good fluency in spoken English;
- Knowledge of HTML & CSS is highly appreciated (the role does not include code writing, however this competence will help to understand the entire flow of our system or any possible limit that could be a barrier for the frontend development).
A portfolio featuring examples of design works is REQUIRED.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
Impress us with a great application!
At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.
If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skil
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset.
You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family.
Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.
Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.
Location: Downtown Toronto (not a remote position)
Reports to: Sales Manager, Toronto
Your Qualifications:
- Consultative selling experience
- Prospecting skills
- Strong communication skills
- Has a competitive spirit
- Can collaborate and influence in a “win as a team” environment
- Coachable
- Has a drive for results
- Objection handling skills
You Will:
- Inspire and educate prospects on the value of our solution.
- Drive revenue generation for Docebo through qualifying and closing new businesses.
- Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
- Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
- Use the Docebo forecasting methodologies to accurately forecast new business.
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
- Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
- Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
- Develop strong relationships with key clients that will generate revenue as new features go-to-market.
- Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
- Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
- Engage and work with business partners where appropriate.
You have:
- Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
- Experience with Salesforce (or other CRMSs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
- Thrive in a dynamic, fast-paced, collaborative environment.
- Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
- Strong presentation skills (making effective decks, being an engaging speaker, value selling).
- Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
- Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
- A competitive edge and thrive in a fast-paced team environment.
- Strong use of insights and data-driven decision making to inform the sales process.
- Excellent communication skills as it relates to providing full product demos (virtually).
- Extremely proactive and upbeat with strong organizational skills.
- Bachelor’s degree or higher level of education.
- Ability to do light travel.
Docebo (from the Latin “I will teach” and pronounced “Docēbō”) is a pure Cloud Learning Management System (LMS) that over 28,000 organizations have used globally since 2005. Sold in over 70 countries worldwide and available in over 30 languages, Docebo truly exemplifies internationalization. Docebo has been ranked in the world’s Top 10 for SaaS elearning solutions providers, and in the Top 3 for B2B LMSs. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Backed by venture capital, Docebo has offices in Europe, Asia, Canada and North America, and is currently one of the fastest growing learning technology companies in the market.
We're building something good here
The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it's critical to provide online learners with the best learning technology available. That's why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).
Impress us with a great application!
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
The position responsible for the creation of the UK/Nordics field marketing strategy The duties are also focused around the implementation and execution of all activities associated with UK/Nordics field marketing, working closely with key stakeholders, internal and externally, promoting UK/Nordics lead generation and driving UK/Nordics sales and revenues to meet corporate objectives.
You will:
- Create and present a field marketing strategy for UK/Nordics
- Plan and execute field marketing campaigns after conducting preliminary research, and determining ROI
- Develop and execute region-specific integrated territory marketing strategies in close collaboration with Sales teams, aligned to regional growth objectives, new customer acquisition, and customer retention goals. Integrated marketing strategies should be multi-channel, and encompass all stages of the buyer journey and lead funnel.
- Become the regional “Subject Matter Expert” and work closely with global programs and product marketing to ensure regional-specific requirements are built into the demand generation and customer retention initiatives.
- Develop compelling, targeted multi-channel marketing campaigns and support ABM programs that successfully engage target accounts and buyers, and deliver and nurture high quality leads to sales. Localise global programs to support regional use cases. Account campaigns include events, direct marketing, digital, social, webinars, partner activities, customer events etc.
- Be accountable for regional demand generation goals and lead flow to ensure lead volume and funnel efficiencies are optimized and in-line with sales pipeline goals. Own enablement of the regional sales team for the regional campaigns, and track lead follow-up for leads in UK/Nordics.
- Maintain relationships with third-party vendors and venues
- Attend relevant trade shows and events
- Monitor industry trends and competitor activities
- Track expenses in an organised fashion
- Report weekly/monthly on the status of field marketing activities and the associated KPIs
- Document and share lead/customer intelligence with sales team.
- Translate and/or write and manage the publication of inbound and outbound marketing content and communications including but not limited to: research briefs, white papers, webinars, email communications, advertisements, press releases, video scripts, events and others as needed.
- Understand and utilize best practices in social media, blogging, SEO support and other standard tasks.
- Have or develop a strong knowledge of the SaaS and elearning industry and be able to execute relevant marketing efforts with agility.
- Use the company’s enterprise resource planning (ERP) and customer relationship management (CRM) and marketing automation tools to understand and improve marketing results.
- Work well on a team, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of our clients.
You have:
- Bachelor’s degree in marketing or journalism and 3-5 years of related field experience; specifically in UK/Nordics field marketing, demand creation, and/or go-to-market program creation and roll-out
- A speaker and writer with excellent verbal and written communication skills.
- Solid and proven experience in the translation field, plus recently published work in the tech, education, corporate or government sectors. (Resumes that do not include samples of recent work will not be considered.)
- Knowledge of the high-tech sector and the ability to absorb constantly evolving information on a daily basis.
- Enjoy collaborating and working with teams across the organisation.
- Experience with Wordpress and project management tools such as Asana.
- Experience with marketing automation, specifically HubSpot would be a valuable asset.
- Working knowledge of SEO and inbound marketing best practices.
- A strongly research-based working style, with the ability to digest and disseminate large amounts of complex information with ease.
- The ability to work and communicate effectively within an international and diverse environment.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
We are looking for a high-energy, driven professional with strong business acumen, technical aptitude, and a desire for a fast-track career in SaaS sales to join our team as Business Development Representative (BDR)Team Lead. As BDR Team Lead, you will be part of a dynamic, enthusiastic and strategic team that supports the Docebo EMEA and UK Sales team in the effort to meet and exceed goals. You will manage 3 Inbound BDR team members as well as contribute to the overall team goal.
You will:
- Develop best practice operating strategies and provide direction to the Inbound BDR team
- Create winning cadences which engage our target audience and drive conversion.
- Accountable for lead generation and generate new business opportunities to fuel our up-market growth
- Manage and prioritize large volumes of leads
- Develop and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling, social selling)
- Understand important metrics and be able to spot trends and develop relevant action plans
- Maintain and drive metrics resulting in increasing sale revenues
- Continually training and Coaching your team
- Develop, manage & publish to executive team, reports and dashboards in the Sales team to track team performance
- Achieve monthly BDR team quotas of qualified opportunities and closed business
- Have a “Customer first” attitude to everything you do
You have:
- Proven experience as BDR Team Leader;
- Knowledge of SaaS sales (Knowledge of LMS/Elearning market; a bonus)
- Excellent English communication skills (both written and verbal); (Fluent, C2 minimum, Mother tongue a bonus)
- Excellent client orientation skills;
- Excellent telephone manner;
- Competitive Spirit;
- Able to work in a fast-paced environment;
- Familiarity with CRMs and similar tools is a plus;
- People management and coaching experience;
- Willing to work and travel with no restrictions within the EU
- You have worked previously in a software start-up;
- Inside sales experience;
- Corporate prospecting experience;
- Strong problem-solving skills;
- Motivation, drive and a self-starting attitude;
- Ability to work in a fast-paced, team environment;
- Ability to provide a positive customer experience;
- Good time management with strong organizational skills; Italian, Spanish, French and German most advantageous but other languages also desirable.
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.
Docebo is a truly global organization with a diverse, collaborative working environment. Our “work hard, play hard” mentality helps our teams in the US, Italy, Canada, and the UAE build the best online learning products on the market. We have fun (naturally), but more importantly, we take great pride in our products and strive for an unparalleled experience for both our clients and our people. We value the relationships we've strived to build for more than a decade. By joining Docebo, you will access amazing training programs to support your career growth and your thirst for knowledge! Being on the Docebo team means you’re working in a modern working atmosphere with plenty of space for relaxation and a number of amenities like table tennis, foosball, free coffee and snacks, and a fully furnished office deck overlooking the mountains (perfect for bbq in the summer!).
Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.
Reports to: Sales manager UK
You will:
- Drive revenue generation for Docebo through qualifying and closing new businesses
- Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
- Communicate effectively and efficiently via phone, webinar, email and in-person meetings
- Be prepared to share knowledge and communicate with teams around the globe
- Work closely with Marketing to provide essential feedback on lead generation quality
- Develop strong relationships with key clients that will generate revenue as new features go-to-market
- Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
- Maintain and possibly exceed an agreed expected volume of revenue per year.
- Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.
You have:
- Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
- Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
- You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
- Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Have a competitive edge and thrive in a fast-paced team environment
- Strong use of insights and data-driven decision making to inform the sales process
- Ability to perform advanced internet research leveraging value added databases on your own
- Ability problem solve, adapt, and grow quickly as we build the sales organization
- Extremely proactive and upbeat with strong organizational skills
- A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
- Bachelor’s degree or higher level of education
- Ability to do light travel
Docebo Canada Inc - Suite 701, 366 Adelaide Street West, Toronto, M5V 1R9, Canada
Docebo NA, Inc - 600 N. Thomas Street, Suite A - Athens GA 30601 - USA - FEIN 46-3427175
Docebo S.p.A. - Via Parco 47 - 20853 Biassono (MB) - ITALY - VAT-CF: 04793690969
Docebo EMEA FZ-LLC - DOC Building 07, Unit X-63, Dubai - UAE - License No. 92416
Docebo UK Limited - 6th floor, 48 Gracechurch Street, London, UK, EC3V 0EJ - VAT: GB277237870