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Nick, your local Docebo Consultant is here to answer you!

Joining the Docebo family means:

Working in a truly multicultural environment

Having the opportunity to travel across the USA, Europe and Asia – where our international offices are located

Working in a fast growing company with a lot of interesting opportunities and things to do

...and most of all have a lot of fun doing so!

Explore open positions at Docebo

Milan Office

DevOps, Infrastructure Support Specialist
Docebo is a fast growing SaaS company headquartered in beautiful Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Italy and Dubai, UAE. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a business and life balance with a work hard and play harder mentality, understanding that recharged employees provide best for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo focuses on developing the individual both professionally with established career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and weekly in office happy hours.

As a DevOps, Infrastructure Support Specialist, you will be responsible for managing the server environment that runs our applications and supports its infrastructure.

This is a DevOps intermediate experience and full time position.

The position reports to the Cloud Performance and Architecture Manager.

You will:

  • Develop and maintain product infrastructure.
  • Manage Docebo software release roll-out.
  • Identify and maintain metrics that tell you how your software is performing.
  • Improve the deployment pipeline to ensure smooth and frequent releases.
  • Keep your eyes and ears open for ways we can further streamline our development process.
  • Evangelise and spread your DevOps mentality among your colleagues.

You have/are:

  • Proven experience in a similar position.
  • Proven experience with Bash and Ruby scripting.
  • Proven experience with Linux based systems.
  • Proven experience with Lamp.
  • Proven expertise in Cloud services such as Amazon AWS.
  • Familiar with monitoring tools like Pingdom, New Relic
  • Familiar with Git and SVN.
  • A DevOps mindset with a strong drive to get things done.
  • Strong attention to detail, astute diagnostic skills.
  • Ability to solve issues with clear methods while knowing when to take intuitive leaps.
  • A strategic and forward-looking thought process.
  • Able to guide technical discussions with both technical and non-technical audiences.
  • Ability to work under pressure and tight deadlines.
  • Branch, write, test, and deploy code for configuring and managed production services.

Plus:

  • Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
  • Good source code management.
  • Knowledge of Chef, Puppet, Docker.
  • Knowledge of Resque and Sidekiq.
Inbound Sales Representative
You should know that:

Docebo is a fast growing SaaS company headquartered in beautiful Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Italy and Dubai, UAE. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a business and life balance with a work hard and play harder mentality, understanding that recharged employees provide best for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo focuses on developing the individual both professionally with established career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and weekly in office happy hours.

Our ideal Inbound Sales Representative is a fantastic listener, critical thinker, team player, and very driven. This role is responsible for generating opportunities for Account Executives from leads generated by the Docebo Marketing team. Reps must be able to quickly and efficiently sort through a large volume of companies that have contacted Docebo directly, started trials, or downloaded papers and determine which companies fit the Docebo Ideal Customer Profile and reach out to schedule meetings with AE’s. This role is meant to be an education in SaaS sales and great reps should expect to grow into the AE roles within 12-24 months if meeting and exceeding set quotas.

Reports to: Docebo NA COO and mentored by a Senior Account Executive.

You will:

  • Identify and qualify prospects via skype, phone, gotomeeting and update the internal company CRM.
  • Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting
  • Generate new accounts, and close sales opportunities using your presentation and negotiation skills
  • Continuously build your pipeline of business opportunities, providing weekly updates
  • Maintain such pipeline of qualified prospects sufficient to meet monthly objectives

You have:

  • Strong written and verbal communication skills
  • Ability to work in a fast paced environment and ability to multi-task
  • Desire to learn new concepts and work on new projects
  • Strong working knowledge of Microsoft Office Platforms
  • Ability to perform advanced internet research
  • Ability to work and travel with no restrictions within and outside the United States
  • Familiarity with CRMs and similar tools is a plus
  • You have worked previously in a software start-up
  • You matured a previous sales experience best in inside sales
  • You enjoy giving value to customers based on your knowledge and experience
  • You enjoy attaining results as part of a unit and via team play and not solo player
  • You enjoy learning a new product, and performing demos of it up to multiple times a day
  • You enjoy managing multiple tasks in parallel and wearing multiple hats as required in a start-up culture
Director Of Customer Success
At Docebo we are building an extended family; we’re a global company made up of professionals who care about their customer’s success. We are innovating the way Training is managed online. We will continue to build and deliver outstanding software products for our customers.

Overview

As we grow, and our customer base grows, we need to increase our team of customer “champions”. If we had to rename this role using a non-industry term we would call it “Customer-First Director”. Our ideal Director of Customer Success creates a working environment and customer experience that enables our customers to fall in love with our company, our services teams, and our products, while enjoying every experience with our company.

Reports to: CEO
Location: Athens, Georgia (Atlanta Greater Area)

Responsibilities

  • Create, communicate, and champion the strategic vision of Customer Success and Customer Support & Implementation Services
  • Manage different teams with different skillsets under a unified goal of customer excellence
  • Build top-quality consistency in both communication and interaction approaches
  • Coach and provide leadership with a strong focus on developing teams and team members
  • Collaborate with numerous teams – Customer Success, Support, Implementation, etc. (conduct crucial conversations, compromise, buy-in to agreed upon common goals) across different regions and cultures
  • Build long-term relationships with customers (which means we will retain our customers; they will want to be references for Docebo)
  • Have the ability to handle escalation conversations, and represent the company and its DNA professionally when the pressure increases
  • Maintain the perspective of innovative thinker when it comes to delivery approach
  • Strong presentation skills and leadership presence, along with listening skills and coaching skills
  • Metrics driven: analytical with the ability to make data-driven recommendations and improvement
  • Ability to interpret business related financial statements and accounting reports
  • Creates valuable and meaningful reports for CEO and other senior executives (metrics, KPIs, forecasts, actuals, etc.)
  • Contribute to develop and improve upon the existing KPIs

Qualifications

  • Bachelor’s degree or higher
  • Minimum of 5 – 8 years leading customer-facing teams
  • Experience managing professional services/implementation teams in previous role
  • Previous leadership experience in a similar role
  • Experience leading the innovation, development, and implementation of services and support offerings and best practices in high-growth companies with proven success in scaling operations
  • Experience creating new, scale-able systems and implementing new processes in the areas of Customer Service, Customer Support, Account
  • Management, Customer Success, Professional Services, Implementation Services, etc.
  • Experience managing a team of minimum 8-10 direct reports
  • Experience growing a team (including recruiting employees, interviewing, hiring, onboarding, coaching, mentoring, etc.)
  • Experience working in a high-growth environment
  • Comfortable presenting to C-level executives
  • Previous experience at a SaaS company preferred
  • Ability to roll up your sleeves and get your hands dirty, when necessary
Customer Success Team Leader
At Docebo we are building an extended family; we’re a global company made up of professionals who care about their customer’s success. We are innovating the way Training is managed online. We will continue to build and deliver outstanding software products for our customers.

Overview

As we grow, and our customer base grows, we need to increase our team of customer “champions”. If we had to rename this role using a non-industry term we would call it “Customer-First Champion”. Our ideal Customer Success Manager will make our customers fall in love with our company, Docebo’s product and their entire experience with our company.

Reports to: Customer Success Director
Location: Athens, Georgia (Atlanta Greater Area)

Responsibilities

  • Be the primary contact and advocate for large Enterprise customers
  • Become an expert in Learning Management System (LMS) adoption and implementation, including its challenges and processes
  • You will be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner
  • Maintain a revenue base by managing account retention and renewal rates
  • Generate up-sell opportunities from new product feature adoption and through upgrades
  • Advocate extended usage, by explaining the value of new modules and services to existing customers
  • Work as part of the customer success team to develop strategies for scale, growth and increased quality of service
  • You will be responsible to manage KPIs and report on KPIs of your customer success team
  • You will manage a team of customer success professionals

Qualifications

  • Bachelor degree or equivalent experience
  • Minimum of 5 years experience in an account management or sales related role, preferably in a start-up or fast growth SaaS organization
  • Experience working with large enterprise B2B accounts
  • A successful track record of consistently meeting and exceeding revenue goals in previous roles
  • Experience managing a team of minimum 5-8 direct reports
  • Experience growing a team (including recruiting employees, interviewing, hiring, onboarding, coaching, mentoring, etc.)
  • Strong communication and rapport building skills, both over the phone and in-person
  • Ability to handle high pressure situations and high volume of work with a positive attitude
  • A natural inclination towards problem solving
  • Experience in Customer Service or Customer Support/helpdesk or similar past roles is considered an asset
  • Knowledge of HR / LMS technologies is considered an asset
Outbound Sales Representative
You should know that:

Docebo is a global company made up of professionals who truly care for their customer’s success.
We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come.

Our ideal Sales Development Representative is a sales 3.0 person, whom leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts.

Reports to: Outbound Sales Development leader

You will:

  • Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting)
  • be able to identify and leverage compelling new business entry ways for very targeted outreach (events, conferences, awards, publishing)
  • Quickly research and strategize an approach to create interest and engage
  • Profile potential prospects via predetermined criteria
  • Secure and schedule meetings and demos adopting all tools available to you
  • Generate new business opportunities to fuel the Docebo Enterprise Pipeline
  • Record all activities in our CRM
  • Work closely with Account Executives to move prospects through pipeline and closing
  • Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated
  • Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
  • Successfully manage and overcome prospect objections
  • Provide closed-loop feedback to ensure continuous process optimization

You have:

  • Four-year college degree (preferably in Marketing, Business, or Communications)
  • Clear writer and a creative thinker – the more you love to read and write the better
  • Great self awareness of speaking, versus rambling
  • Good listening attitude
  • Verifiable track record of success and goal attainment in a sales oriented role
  • A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
  • Ability to engage and empathize over the phone
  • Run through a brick wall level of drive, passion, and desire for results
  • 1+ year in a fast growing startup environment is a plus
Learning & Support Specialist Spanish Speaker
Things you should understand about Docebo and this role:

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase customer support.

By joining this team you agree to learn a ton, and to join a family of highly motivated individuals who look at customer success as their daily driving criteria and key performance indicator.

You will:

  • Care for your customers as if every customer was a friend in need.
  • Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone.
  • Be able to troubleshoot and quickly assess severity and impact of customer issues.
  • Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner.
  • Help clients by caring about their success, and work with the entire Success team
  • Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist.
  • Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files.
  • Be curious, ask, learn by internal coaching, study all the documentation that we have available and become a ninja at what we do and how we support.
  • Continually generate good content to supplement the existing Docebo knowledge base
  • Deliver professional Administrator training
  • Fix problems through a Consulting and Education-driven approach

You have:

  • Fluent in Spanish, or Portuguese
  • BA/BS or equivalent experience
  • A passion for modern technologies / internet related technologies
  • A natural inclination towards problem solving
  • Experience in Helpdesk or similar past roles are a plus
  • Knowledge of the HR technologies & elearning markets is a plus

Reports to: Head of Learning and Support

Learning & Support Specialist
Things you should understand about Docebo and this role:

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase customer support.

By joining this team you agree to learn a ton, and to join a family of highly motivated individuals who look at customer success as their daily driving criteria and key performance indicator.

You will:

  • Care for your customers as if every customer was a friend in need.
  • Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone.
  • Be able to troubleshoot and quickly assess severity and impact of customer issues.
  • Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner.
  • Help clients by caring about their success, and work with the entire Success team
  • Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist.
  • Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files.
  • Be curious, ask, learn by internal coaching, study all the documentation that we have available and become a ninja at what we do and how we support.
  • Continually generate good content to supplement the existing Docebo knowledge base
  • Deliver professional Administrator training
  • Fix problems through a Consulting and Education-driven approach

You have:

  • BA/BS or equivalent experience
  • A passion for modern technologies / internet related technologies
  • A natural inclination towards problem solving
  • Experience in Helpdesk or similar past roles are a plus
  • Knowledge of the HR technologies & elearning markets is a plus

Reports to: Head of Learning and Support

Implementation Specialist
We are currently only processing applications for candidates who have a valid US work permit. We are not considering candidates via recruitment agencies / headhunters.

Things you need to know about this role at Docebo:

  • Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking. If these three things scare you, it’s not going to work out.
  • A no-attitude, no-jerks policy is in place
  • We help each other above and beyond what’s considered the norm – we are truly a tight team and pride ourselves on that
  • We encourage continued evolution and improvement on a professional level, no matter what the job role
  • We don’t promote the culture of a quiet, confined 8×5 cubicle job – your social skills are key to us
  • Our culture is about making things happen fast, and if possible yesterday
  • We are a flat organization and keep company politics to a minimum
  • This listing requires relocation to Athens, GA

You Have

  • Experience in a similar role in service implementation and delivery
  • Experience working with clients in the ‘Large Accounts, Enterprise’ space
  • Great understanding of consulting processes and software implementation
  • A firm grasp in the areas of application programming and system design
  • A natural inclination to resolve customer problems and help them be highly successful
  • Excellent communication and client-facing skills, both written and spoken
  • Ability to thrive in a time-sensitive, high-energy, demanding, entrepreneurial environment

You Will

  • Manage multiple projects concurrently
  • Analyze and understand client business requirements and translate client objectives into technical documentation (SoW)
  • Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
  • Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
  • Prevent, identify, quantify, and communicate risks internally and externally
  • Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
  • Liaise with different teams like a champ

Plus

  • Experience in E-Learning / Learning Management industry
  • Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque
  • Working knowledge of project management principles
  • Previous experience in a high-growth organization
  • Flexibility to relocate if needed, and to travel if required
  • Spanish or Portuguese language is a plus

Other

  • Every position in Docebo is subject to a full background check.

All positions are currently filled.

Information Security Officer
Docebo is a fast growing SaaS company headquartered in Biassono between Como lake and beautiful Milano. Backed by venture capital, Docebo has offices in Europe, Asia and North America, and is currently one of the fastest growing learning technology companies in the market. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe creating a workplace unlike any other. We encourage individuals to find a work-life balance, with a work hard, play harder mentality, as we believe that recharged employees provide the best experience for our customers. Finally, Docebo team members are family, and unlike many modern companies that only focus on output, Docebo fosters professional development by providing clear progression opportunities, and by making sure their personal needs are met with full benefits, company-sponsored events and in-office happy hours.

As Information Security Officer, you are responsible for gathering information necessary to maintain security and establish functioning external barriers such as firewalls and other security measures. You will define documentation for certification and accreditation of each information system according to government requirements. You will review systems and applications to identify potential security weaknesses, recommend improvements to amend vulnerabilities, implement changes and provide suggestions and solutions.

Office: Biassono (MB)

Reports to: CTO

You will:

  • Develop best practices and security standards;
  • Mitigate threats by gathering information and developing plans;
  • Monitor networks for security breaches;
  • Create and maintain the documentation for certification and accreditation of each information system in accordance with government requirements;
  • Evaluate the effectiveness of existing security measures, such as firewalls, password policies and intrusion-detection systems;
  • Grow and share IT security culture within the company;
  • Continually compare market best practices and those implemented in the company toward lean process optimization.

You have:

  • Bachelor’s Degree in Computer Science, Information Systems or related field of study preferred;
  • 4 years of experience in information security and information technology or cyber security required;
  • Experience preparing for regulatory audits such as SSAE16 (SOC1, SOC2, SOC3 ) preferred;
  • Experience in  implementing, managing and enforcing information security directives on a cloud application environment;
  • Working knowledge of Amazon AWS;
  • Familiarity with penetration test requirements and testing tools;
  • Excellent interpersonal and relationship building skills;
  • Excellent communication, documentation and presentation skills;
  • Work experience in a SaaS Cloud environment preferred;
  • Security certifications are highly desirable.
Digital Marketing Specialist
As a Digital Marketing Specialist, you’re responsible for deploying, executing and optimizing the digital marketing activities for Docebo. You’re proficient in working with online tools such as CMS, CRM, online advertising platforms and others. You have solid communication skills, a proven SEO knowledge (on-page and off-page) and social media expertise (Facebook, Twitter, Linkedin, GooglePlus but also Quora, Pinterest, Scoop.it, etc.). A minimum CSS/HTML knowledge is mandatory. You are well-organized and autonomous and can manage and report on your assignments.

Reports to: Digital Marketing Manager

Main tasks and responsibilities:

  • Manage the Docebo.com website (WordPress built) by updating pages, content, webinars, etc. and by supporting the on-page SEO strategy
  • Manage the landing pages creation, by working on page content implementation, starting from templates and/or creating templates for improving results (both HTML and WYSIWYG approaches are required)
  • Support the online events (webinars) by handling the GoToWebinar corporate account and align the Docebo.com content/messaging accordingly
  • Create newsletters for our periodical communications, by working with HTML editors
  • Report on campaign results (DEMs, SEM, SMM) and run analysis to improve the overall ROI
  • Use the company’s enterprise resource planning (ERP) and customer relationship management (CRM) and marketing automation tools to understand and improve marketing results
  • Assist with managing the Docebo blog
  • Work well on a team, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of our clients
  • Work with the digital marketing manager to optimize online content
  • Have or develop a strong knowledge of the SaaS and elearning industry and be able to execute relevant marketing efforts with agility

Requirements:

  • Knowledge of the high-tech sector and the ability to absorb constantly evolving information on a daily basis.
  • A working knowledge of HTML, CSS
  • You enjoy collaborating and working with teams across the organization.
  • Experience with WordPress and project management tools such as Asana.
  • Experience with HubSpot is a major plus.
  • Working knowledge of the SEO and inbound marketing best practices.
  • English speaker and writer with excellent verbal and written communication skills.
  • HubSpot certification required within first 30 days of employment.
  • The ability to work and communicate effectively within an international and diverse environment.