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Nick, your local Docebo Consultant is here to answer you!

Joining the Docebo family means:

Working in a truly multicultural environment

Having the opportunity to travel across the USA, Europe and Asia – where our international offices are located

Working in a fast growing company with a lot of interesting opportunities and things to do

...and most of all have a lot of fun doing so!

Explore open positions at Docebo

Please send your CV to: job@docebo.com.

Please add the position you are applying for in the email subject line.

SOLUTIONS CONSULTANT - Spanish speaker
In order to support the fast growth of our North American office we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

 

As a Solutions Consultant, the candidate will be highly dedicated to new customer acquisitions and existing customers commercial support. Compensation will reflect the candidate experience.

This is a junior sales and full-time position.

The Solution Consultant will report to the company COO and is mentored by a Senior Account Executive.

Responsibilities:

  • Identify and qualify prospects via skype, phone, gotomeeting and update the internal company CRM.
  • Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting
  • Generate new accounts, and close sales opportunities using your presentation and negotiation skills
  • Continuously build your pipeline of business opportunities, providing weekly updates
  • Maintain such pipeline of qualified prospects sufficient to meet monthly objectives

Required skills:

  • Fluent and business proficient in Spanish
  • Strong written and verbal communication skills
  • Ability to work in a fast paced environment and ability to multi-task
  • Desire to learn new concepts and work on new projects
  • Strong working knowledge of Microsoft Office Platforms
  • Ability to perform advanced internet research
  • Ability to work and travel with no restrictions within and outside the United States

Considered a Plus:

  • You are fluent (native level) in Spanish
  • Familiarity with CRMs and similar tools
  • You have worked previously in a software start-up
  • You matured a previous sales experience best in inside sales
  • You are located in the Greater Atlanta GA area and are willing to join our Athens, GA office

You enjoy:

  • Giving value to customers based on your knowledge and experience
  • Attaining results as part of a unit and via team play and not solo player
  • Learning a new product, and performing demos of it up to multiple times a day
  • Managing multiple tasks in parallel and wearing multiple hats as required in a start-up culture

 

You should NOT apply if:

  • You are not passionate about technologies
  • You don’t have a sales background or a potential sales attitude
  • You do not express your consent to run a background check prior to hiring
SENIOR ACCOUNT EXECUTIVE - Spanish speaker
In order to support the fast growth of our North American office we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

 

As a Senior Account Executive, the candidate will be highly dedicated to new customer acquisitions and existing customers commercial support. This is a sales full time position. Compensation will reflect the candidate experience.

The Senior Account Executive will report to the company COO.

Responsibilities 

  • Present solutions and perform demo presentations over the phone or alternative tools, such as Skype or GoToMeeting, in a highly professional manner.
  • Perform basic to average complexity software demonstrations on your own.
  • Maintain a solid pipeline and manage a large number of assigned leads and build your own leads via executive style cold calling approaches.
  • Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.
  • Maintain and possibly exceed an agreed expected volume of revenues per year.

Required skills

  • Fluent and business proficient both Spanish and English (Spanish from College is not it).
  • You have proven experiences writing SoWs, order forms, business proposals, RFPs
  • A previous 3-5 years experience in the Software as a Service  industry with a role related to pre-sales, inside sales, or similar.
  • Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
  • You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
  • Extreme attention to detail and ability to address clients questions concisely and at a fast pace
  • Ability to work in a fast paced environment and multitask between different projects and manage multiple leads and accounts concurrently.
  • Strong working proficiency of Microsoft Office Platforms, Google Docs, Gmail, Gcalendar
  • Ability to perform advanced internet research leveraging value added databases on your own
  • You have a flexible mindset and know how to work in a team

Considered a Plus

  • You have had your own IT start-up in the past
  • Proof to manage average to high-complexity sales cycles on your own
  • You are located in the Greater Atlanta GA area and will be able to work from the Athens office 90%

You should NOT apply if 

  • You are not passionate about SaaS technologies and really understand them
  • You do not express your consent to run a background check prior to hiring
  • You do not speak Spanish fluently (also business vocabulary)
SOLUTIONS CONSULTANT
In order to support the fast growth of our North American office we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a Solutions Consultant, the candidate will be highly dedicated to new customer acquisitions and existing customers commercial support. Compensation will reflect the candidate experience.

This is a junior sales and full-time position.

The Solution Consultant will report to the company COO and is mentored by a Senior Account Executive.

Responsibilities

  • Identify and qualify prospects via skype, phone, gotomeeting and update the internal company CRM.
  • Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting
  • Generate new accounts, and close sales opportunities using your presentation and negotiation skills
  • Continuously build your pipeline of business opportunities, providing weekly updates
  • Maintain such pipeline of qualified prospects sufficient to meet monthly objectives

Required skills

  • Strong written and verbal communication skills
  • Ability to work in a fast paced environment and ability to multi-task
  • Desire to learn new concepts and work on new projects
  • Strong working knowledge of Microsoft Office Platforms
  • Ability to perform advanced internet research
  • Ability to work and travel with no restrictions within and outside the United States

Considered a Plus

  • Familiarity with CRMs and similar tools
  • You have worked previously in a software start-up
  • You matured a previous sales experience best in inside sales
  • You are located in the Greater Atlanta GA area and are willing to join our Athens, GA office

You enjoy

  • Giving value to customers based on your knowledge and experience
  • Attaining results as part of a unit and via team play and not solo player
  • Learning a new product, and performing demos of it up to multiple times a day
  • Managing multiple tasks in parallel and wearing multiple hats as required in a start-up culture

You should NOT apply if

  • You are not passionate about technologies
  • You don’t have a sales background or a potential sales attitude
  • You do not express your consent to run a background check prior to hiring
SERVICE DESK MANAGER
In order to support the fast growth of our North American office we are seeking professionals that fit in our highly dynamic, fast paced, very International, and fast company culture.

The Service Desk Manager will be highly dedicated to oversee all Service Desk staff and ensure that end users are receiving timely assistance. The Service Desk Manager supervises a team of Service Desk Specialists located around the world, and will collaborate effectively and closely with various stakeholders in several company’s departments. The main goal of the Service Desk manager will be to review, update, and improve key processes in order to increase the effectiveness of the help desk team globally.

Reporting lines are respectively CTO and COO.

Compensation will reflect the candidate experience.

This is a Senior and full time only position.

Main Job Tasks and Responsibilities

  • Provide process and management support, and direction to help desk staff.
  • Responsible for monitoring, and quality assurance for all tickets and service requests.
  • Manage all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions.
  • Develop and implement help desk activity metrics, supporting key performance indicators including customer satisfaction metrics.
  • Manage Help desk support tool solutions and providers.
  • Acts as focal point for client and end user management communications and escalation of issues.
  • Provides input to executive management regarding continuous improvement opportunities.
  • Manage staff, scheduling work assignments.

Job Requirements

  • 5 years experience as Service Desk or Help Desk manager in a SaaS software, preferably in the e-learning sector.
  • Ability to travel with no restrictions.
  • Extensive experience in a high technology or SaaS development environment.
  • Strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
  • Ability to work happily under pressure and tight deadlines.
  • Proven ability to manage a team of resources of different skillsets and seniority levels.

Considered a Plus

  • You are located in the Greater Atlanta GA area.
  • Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
  • Advanced knowledge of Zendesk.

You should NOT apply if

  • You do not express your consent to run a background check prior to hiring.
SERVICE DESK INTERN
In order to support the fast growth of our North American HQ we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a Service Desk Intern, the candidate will be highly dedicated to existing and new B2B customers application support.  This is a Junior technical position, candidates with very limited work experience will have the opportunity to be trained and work with Senior professionals and to develop new skills in the software industry. This position is initially open for a Internship agreement for the duration of 3 months.

The position reports to the Service Desk Manager.

Key tasks

  • Provide technical software support for Docebo’s software via Zendesk ticketing system, gotomeeting, email and phone.
  • Be able to troubleshoot and quickly assess severity and impact of customer issues.
  • Articulate necessary technical and non-technical information to customers in a simple, yet clear and concise manner.
  • Help our clients by providing answers to general questions around product usage and train them accordingly.
  • Proactively provide updates to customers on open tickets/cases based on SLAs.
  • Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files.
  • Increase technical expertise by attending training sessions and reading technical documentation.
  • Utilize trouble ticket application and databases to manage and resolve the customer issues clearly and concisely documenting all aspects of the support request.
  • Generate content to augment the existing Docebo knowledge base.
  • Communicate and work effectively with staff in all levels of the organization, including leadership in product and projects management.
  • Perform other duties as required.

Preferred

  • You speak and write fluently both in English and in Spanish.
  • Knowledge of PHP, MySQL, Javascript, HTML, CSS.
  • You have a high degree of flexibility and are able to travel or relocate upon convenience.

Other

All positions available in Docebo require the candidate’s consent to run a full background check.

PHP DEVELOPER
In order to support the fast growth of our North American HQ we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a PHP developer, the candidate will be highly dedicated to working on B2B client driven projects.

The candidate will be responsible for writing quality code to enrich the Docebo LMS Enterprise product.

Compensation will reflect the candidate experience.

This is a mid-senior developer, and full time position.

The PHP developer will report to a local Project Manager.

Main Job Tasks and Responsibilities

  • Development of custom plugins, using PHP and MySQL.
  • Ability to meet challenging deadlines.
  • Follow project development – manage practical activities/tasks related to the project’s implementation.
  • You are an “all-rounder” in a Scrum team – you will have your own specialization, but you will also be able to perform all other tasks within the team.

Job requirements 

  • Strong knowledge of PHP and MySQL.
  • 5 years experience in a similar development position.
  • Experience in large codebases and projects.
  • Ability to solve issues with clear methods while knowing when to take intuitive leaps.
  • Ability to guide technical discussions with both technical and non-technical audiences.
  • Good knowledge in Javascript, HTML, CSS.
  • You’re interested in new  technologies: Docker, AWS, Enterprise Level Application, Resque, and more.
  • Strong attention to detail and astute diagnostic skills.
  • Ability to look at your development within a product use case and measure quality upon it.

Considered a plus

  • Experience in a Cloud or SaaS development environment.
  • Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
  • You matured a previous experience best as programmer analyst.

You should NOT apply if

  • You do not express your consent to run a background check prior to hiring.
DEVOPS - INFRASTRUCTURE SUPPORT SPECIALIST
In order to support the fast growth of our North American office we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a DevOps, Infrastructure Support Specialist, the candidate will be responsible for managing the server environment that runs our applications and supports its infrastructure. Compensation will reflect the candidate experience. This is a DevOps intermediate experience and full time position.

The position reports to the Cloud Performance and Architecture Manager.

Main Job Tasks and Responsibilities

  • Infrastructure development and maintenance.
  • Roll out of new Docebo software releases.
  • Identify and keep track of metrics that tell you how your software is performing.
  • Make improvements to the deployment pipeline to ensure smooth and frequent releases.
  • Keep your eyes and ears open for ways we can further streamline our development process.
  • Evangelise and spread your DevOps mentality to your colleagues.

Job Requirements

  • 3 years experience in a similar position.
  • 3 years of experience with Bash and Ruby scripting.
  • 3 years of experience with Unix based systems.
  • Familiar with monitoring tools like Pingdom.
  • Familiar with Git and SVN.
  • A DevOps mindset with a strong drive to get things done.
  • Strong attention to detail, astute diagnostic skills.
  • Ability to solve issues with clear methods while knowing when to take intuitive leaps.
  • Strategic and forward planning thought process.
  • Able to guide technical discussions with both technical and non-technical audiences.
  • Ability to work under pressure and tight deadlines.
  • Branch, write, test, and deploy code for configuring and managed production services.
  • Cloud services such as Amazon AWS.

Considered a Plus

  • You are located in the Greater Atlanta GA area.
  • Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
  • Good source code management.
  • Knowledge of Chef, Puppet, Docker.
  • Knowledge of Resque and Sidekiq.

You should NOT apply if

  • You do not express your consent to run a background check prior to hiring.
PROJECT MANAGER
In order to support the fast growth of our North American HQ we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As a Project manager, the candidate will be dedicated to planning, controlling and closing projects of different sizes and complexity with our customers. The project manager will continuously work in partnership with different business units, customer success managers, C levels and technical stakeholders.

Compensation will reflect the candidate experience.

This is a full time Project management position.

Reporting lines are Project Management Officer and Chief Operating Officer.

Main Job Tasks and Responsibilities

  • Lead the planning and implementation of the Docebo Enterprise projects.
  • Define project scope, goals and deliverables according to the clients requests.
  • Establish effective communication management practices
  • Plan and schedule project timelines.
  • Track and report project deliverables using appropriate tools.
  • Constantly monitor and report on progress of the project to sales team, customer success managers and clients.
  • Assess, document and present risks.
  • Report internally defining projects progress, problems, solutions and KPIs.

Requirements

  • 4 years of related business experience (project manager and/or equivalent).
  • Extensive experience in following projects based on clients needs.
  • Experience in SaaS development environment.
  • Possess general understanding in the areas of application programming, database and system design.
  • Possess Project Management Certification (such as Prince2, PMP or ITIL).
  • Good customer focus, attitude and excellent interpersonal, verbal and written communication skills.
  • Exceptional analytical and problem solving skills.
  • Ability to communicate complex technical concepts.
  • Excellent oral and written English communication skills.

Preferred

  • You are located in the Greater Atlanta GA area
  • Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque.
  • Previous experience in e-learning.
  • Good oral and written Spanish communication skills.
  • Previous experience in a high-growth startups
  • Flexibility to relocate upon need

Other

  • Every position in Docebo is subject to a full background check.
SAAS/CLOUD SALES EXECUTIVE FOR EUROPEAN MARKET
In order to support the fast growth of our office in Dubai we are seeking professionals that fit into our highly dynamic, fast paced, international, and highly demanding company culture.

As an Account Executive, the candidate will be highly dedicated to new inbound lead nurturing and customer acquisitions, selling our Cloud-based, SaaS Learning Management System: typical target is clients with 500 to 10,000 employees.

Compensation will reflect the candidate experience. This is a sales intermediate experience and full time position.

The Account Executive will report to the Country COO.

Main Job Tasks and Responsibilities

  • Respond to inbound customer contact and questions either through email response or via Skype or phone call.
  • Provide detailed online demo of  the product based upon customer requirements and customizing the demonstration based upon customer needs.
  • Build proposals for complex customers in conjunction with senior team.
  • Planning, meeting with senior team members to build strategy, forecasting and adapting business development strategy.
  • Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

Job Requirements

  • 2 years experience selling SaaS/Cloud Apps in Europe.
  • Experiences drafting Business Proposals.
  • 4 year University Degree from accredited University.
  • Highly comfortable with technology with deep love of experimentation and tinkering with new tools
  • Understanding of common web technologies (browsers, HTML 5.0, APIs, JavaScript, PhP).
  • Very advanced communication ability and high comfort level of virtual communication mediums (phone, skype, GoToMeeting).
  • Strong working knowledge of Microsoft Office Platforms.
  • Highly organized.
  • Expert ability in eMail communication and ability to input all communication into ERP System with detailed customer notes.
  • Good understanding of the needs of the European market.
  • Ability to network fluidly and to speak and listen to individuals in a way that encapsulates their needs and requirements.
  • Fluent in English, knowledge of other languages (French, Italian, German) a strong bonus
  • Ability to work in a fast paced environment and multitask.
  • Ability to maintain a solid pipeline and manage a large number of assigned leads and RFPs and report status weekly.

Considered a Plus:

  • Experience Developing new markets in Europe.
  • Familiarity with CRMs and similar tools.
  • Experiences working virtually with teams across the world.

Benefits:

  • Paid health insurance.
  • 2 tickets home per year (if living outside of home).
  • Company Laptop.
  • Mobile phone.
TECHNICAL SUPPORT SPECIALIST
In order to support the fast growth of our office in Dubai we are seeking professionals that fit into our highly dynamic, fast paced, international, and demanding company culture.

As a Technical Support Specialist, the candidates main role will be dedicated to existing and new customers application support.

Compensation will reflect the candidate experience.

The Technical Support Specialist will report to the Helpdesk manager.

Main Job Tasks and Responsibilities

  • Provide technical software support for Docebo’s software via various channels: ticketing system, email (primarily) and phone.
  • Be able to troubleshoot and quickly assess severity and impact of customer issues.
  • Articulate necessary technical and non-technical information to customers in a simple, yet clear, concise, and very helpful manner .
  • Help clients to solve their doubts or issues when dealing with specific LMS configurations to make it work the best way possible
  • Proactively provide frequent and regular updates to customers on open tickets/cases.
  • Manage assigned support cases and customer issues as independently as possible.
  • Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files.
  • Increase technical expertise by attending training sessions and reading technical documentation.
  • Utilize trouble ticket application and databases to manage and resolve the customer issues clearly and concisely documenting all aspects of the support request.
  • Generate content to augment the existing Docebo knowledge base.
  • Communicate and work effectively with staff in all levels of the organization, including leadership in product and projects management.
  • Above all else maintain a very professional and friendly attitude with the customer
  • Perform other duties as required.

Job Requirements

  • You speak and write fluently both in English and in Italian.
  • You have performed same or similar tasks above in your previous experience/s.
  • You have recently achieved a Bachelor degree or you have an equivalent experience that you are able to demonstrate.
  • You are familiar with Software as a Service.
  • You are interested in e-learning.
  • Knowledge of PHP, MySQL, Javascript, HTML, CSS.
  • You have a friendly and helpful nature
  • You have a positive outlook on tasks maintaining a proactive and problem solving attitude

Considered a Plus:

  • You speak and write fluent German, French, or Spanish.