At Docebo we are building an extended family; we’re a global company made up of professionals who care about their customer’s success. We are innovating the way Training is managed online. We will continue to build and deliver outstanding software products for our customers.  

 Overview

As we grow, and our customer base grows, we need to increase our team of customer “champions”. If we had to rename this role using a non-industry term we would call it “Customer-First Director”. Our ideal Director of Customer Success creates a working environment and customer experience that enables our customers to fall in love with our company, our services teams, and our products, while enjoying every experience with our company.

Reports to: CEO

Responsibilities:

• Create, communicate, and champion the strategic vision of Customer Success and Customer Support & Implementation Services
• Manage different teams with different skillsets under a unified goal of customer excellence
• Build top-quality consistency in both communication and interaction approaches
• Coach and provide leadership with a strong focus on developing teams and team members
• Collaborate with numerous teams – Customer Success, Support, Implementation, etc. (conduct crucial conversations, compromise, buy-in to agreed upon common goals) across different regions and cultures
• Build long-term relationships with customers (which means we will retain our customers; they will want to be references for Docebo)
• Have the ability to handle escalation conversations, and represent the company and its DNA professionally when the pressure increases
• Maintain the perspective of innovative thinker when it comes to delivery approach.
• Strong presentation skills and leadership presence, along with listening skills and coaching skills
• Metrics driven: analytical with the ability to make data-driven recommendations and improvement
• Ability to interpret business related financial statements and accounting reports
• Creates valuable and meaningful reports for CEO and other senior executives (metrics, KPIs, forecasts, actuals, etc.)
• Contribute to develop and improve upon the existing KPIs

 

Qualifications:

• Bachelor's degree or higher
• Minimum of 5 - 8 years leading customer-facing teams
• Experience managing professional services/implementation teams in previous role
• Previous leadership experience in a similar role
• Experience leading the innovation, development, and implementation of services and support offerings and best practices in high-growth companies with proven success in scaling operations
• Experience creating new, scale-able systems and implementing new processes in the areas of Customer Service, Customer Support, Account Management, Customer Success, Professional Services, Implementation Services, etc.
• Experience managing a team of minimum 8-10 direct reports
• Experience growing a team (including recruiting employees, interviewing, hiring, onboarding, coaching, mentoring, etc.)
• Experience working in a high-growth environment
• Comfortable presenting to C-level executives
• Previous experience at a SaaS company preferred
• Ability to roll up your sleeves and get your hands dirty, when necessary.

Our ideal Inbound Sales Representative is a fantastic listener, critical thinker, team player, and very driven. This role is responsible for generating opportunities for Account Executives from leads generated by the Docebo Marketing team. Reps must be able to quickly and efficiently sort through a large volume of companies that have contacted Docebo directly, started trials, or downloaded papers and determine which companies fit the Docebo Ideal Customer Profile and reach out to schedule meetings with AE’s. This role is meant to be an education in SaaS sales and great reps should expect to grow into the AE roles within 12-24 months if meeting and exceeding set quotas.
 

Reports to :   Docebo NA COO and mentored by a Senior Account Executive.
 

You will :

• Identify and qualify prospects via skype, phone, gotomeeting and update the internal company CRM;
• Be able to deliver outstanding presentations and demos of the Docebo products and services over the phone or alternative tools, such as Skype or GoToMeeting;
• Generate new accounts, and close sales opportunities using your presentation and negotiation skills;
• Continuously build your pipeline of business opportunities, providing weekly updates;
• Maintain such pipeline of qualified prospects sufficient to meet monthly objectives;

You have:

• Strong written and verbal communication skills;
• Ability to work in a fast paced environment and ability to multi-task;
• Desire to learn new concepts and work on new projects;
• Strong working knowledge of Microsoft Office Platforms;
• Ability to perform advanced internet research;
• Ability to work and travel with no restrictions within and outside the United States;
• Familiarity with CRMs and similar tools is a plus;
• You have worked previously in a software start-up;
• You matured a previous sales experience best in inside sales;
• You enjoy giving value to customers based on your knowledge and experience;
• You enjoy attaining results as part of a unit and via team play and not solo player;
• You enjoy learning a new product, and performing demos of it up to multiple times a day;
• You enjoy managing multiple tasks in parallel and wearing multiple hats as required in a start-up culture;
• Four-year college degree (preferably in Marketing, Business, or Communications).

 

As a DevOps, Infrastructure Support Specialist, you will be responsible for managing the server environment that runs our applications and supports its infrastructure.

This is a DevOps intermediate experience and full time position.

The position reports to the Cloud Performance and Architecture Manager.

You will:

• Develop and maintain product infrastructure;
• Manage Docebo software release roll-out;
• Identify and maintain metrics that tell you how your software is performing;
• Improve the deployment pipeline to ensure smooth and frequent releases;
• Keep your eyes and ears open for ways we can further streamline our development process;
• Evangelise and spread your DevOps mentality among your colleagues.

You have/are:

• Proven experience in a similar position;
• Proven experience with Bash and Ruby scripting;
• Proven experience with Linux based systems;
• Proven experience with Lamp;
• Proven expertise in Cloud services such as Amazon AWS;
• Familiar with monitoring tools like Pingdom, New Relic;
• Familiar with Git and SVN;
• A DevOps mindset with a strong drive to get things done;
• Strong attention to detail, astute diagnostic skills;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• A strategic and forward-looking thought process;
• Able to guide technical discussions with both technical and non-technical audiences;
• Ability to work under pressure and tight deadlines;
• Branch, write, test, and deploy code for configuring and managed production services.

Plus:

• Bachelor's degree  in Computer Science, Electronic Engineering or Mathematics;
• Good source code management;
• Knowledge of Chef, Puppet, Docker;
• Knowledge of Resque and Sidekiq.

 

Things you should understand about Docebo and this role:

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase customer support.

By joining this team you agree to learn a ton, and to join a family of highly motivated individuals who look at customer success as their daily driving criteria and key performance indicator.

Reports to: Learning and Support Team Leader

You will:

• Care for your customers as if every customer was a friend in need;
• Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone;
• Be able to troubleshoot and quickly assess severity and impact of customer issues;
• Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
• Help clients by caring about their success, and work with the entire Success team;
• Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
• Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
• Be curious, ask, learn by internal coaching, study all the documentation that we have available and become a ninja at what we do and how we support;
• Continually generate good content to supplement the existing Docebo knowledge base;
• Deliver professional Administrator training;
• Fix problems through a Consulting and Education-driven approach.

You have:

• BA/BS or equivalent experience;
• A passion for modern technologies / internet related technologies;
• A natural inclination towards problem solving;
• Experience in Helpdesk or similar past roles are a plus;
• Knowledge of the HR technologies & elearning markets is a plus.

 

 

You should know that :
Docebo is a global company made up of professionals who truly care for their customer’s success.
We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come.

Our ideal Sales Development Representative is a sales 3.0 person, whom leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts.

Reports to : Outbound Sales Development leader
 

You will :

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting);
• be able to identify and leverage compelling new business entry ways for very targeted outreach (events, conferences, awards, publishing);
• Quickly research and strategize an approach to create interest and engage;
• Profile potential prospects via predetermined criteria;
• Secure and schedule meetings and demos adopting all tools available to you;
• Generate new business opportunities to fuel the Docebo Enterprise Pipeline;
• Record all activities in our CRM;
• Work closely with Account Executives to move prospects through pipeline and closing;
• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated;
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition;
• Successfully manage and overcome prospect objections;
• Provide closed-loop feedback to ensure continuous process optimization;

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications);
• Clear writer and a creative thinker - the more you love to read and write the better;
• Great self awareness of speaking, versus rambling;
• Good listening attitude;
• Verifiable track record of success and goal attainment in a sales oriented role;
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter);
• Ability to engage and empathize over the phone;
• Run through a brick wall level of drive, passion, and desire for results;
• 1+ year in a fast growing startup environment is a plus.

As a Senior Project Manager, you will be working with large enterprise accounts and will typically be dedicated to a single Tier 1 customer who has multiple projects in-flight. You will allocate resources to many different tasks, keep them under control and ensure the fulfillment of delivery timing and quality.

You will work within a team fully dedicated to the same client, including implementation specialists, customer success managers and software developers.

Report to: Global Head of Implementation

You will:

• Identify key stakeholders and define project escalation paths;
• Define project scope, goals, and deliverables according to the clients requests;
• Constantly monitor and report on progress of the project to key stakeholders;
• Present reports defining project progress, problems, solutions and KPIs;
• Define communication plan for each project;
• Work closely with the Technical Analyst and Product Owner to monitor and report on development process and communicate blocking issues in a timely manner;
• Lead both internal and customer project meetings;
• Organize and lead alignment meetings with the project teams and the stakeholders to monitor the status of the schedule and the management of any critical issues that may require escalation actions;

You have:

• 5 years proven experience managing the implementation and deployment of IT projects;
• Deep knowledge of project management methodologies;
• Accreditation in e.g. PRINCE2 / PMI PMP is desirable;
• Flexibility to travel if required;
• Ability to communicate complex technical concepts;
• Experience with JIRA;
• Experience working in an agile environment desired.

You should know that:

Docebo is a global company made up of professionals who truly care for their customer’s success. We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase the number of our ‘Customer champions’.

If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.

Reports to: Customer Success Team Leader

You will:

• Be the primary contact and advocate for Enterprise based customers;
• Become an expert in Learning Management System adoption, including its challenges and processes;
• You will be a friendly professional advisor and know when to suggest best practices, how to defuse tensions, and always address issues as your ultimate goal;
• Maintain a revenue base by managing account retention and renewal rates;
• Generate upsell from new product feature adoption and through upgrades;
• Advocate extended usage, by explaining the value of new modules and services to existing customers;
• Work as part of the team to develop strategies for scale, growth and increased quality of service.

You have:

• BA/BS or equivalent experience;
• Prior experience in an account management or sales related role, preferably in a startup or fast growth SaaS organization;
• Experience in helpdesk or similar past roles are a plus;
• Experience working with B2B accounts;
• A track record of consistently meeting, and exceeding, revenue goals in previous roles;
• Clear and articulate communication skills, you know how to empathize via phone and in person;
• Natural organizational skills allow you to handle pressure and volume with a positive attitude;
• A natural inclination towards problem solving;
• Knowledge of the HR technologies market is a plus.

Things you should understand about Docebo and this Role :

• Our energy is limitless. You need to be able to keep up with fast pace, demanding, and multi tasking. If these 3 things scare you even a bit, we are not going to work out;
• No attitude and no jerks policy is in place;
• We have an Italian heritage and we help each other above and beyond like in a family;
• Every brain is used and has the ability to promote improvement no matter the role;
• We don’t promote the culture of quiet and relaxed in a 8-5 cubicle job: your social skills are part of the potential we assess;
• There is a culture of making things happen fast and yesterday;
• We are a flat organization and politics are at a minimum.

We are currently only processing applicants for candidates who have a valid US work permit.
We also are not interested in candidates through recruitment agencies and head hunters.

You have:

• Prior experience in a similar role in services implementation and delivery
• Experience working with clients in the Large Accounts, Enterprise space

Great understanding of consulting processes and software implementation
A firm grasp in the areas of application programming and system design and a natural inclination to resolve problems to customers and making customers succesful
Excellent communication and client facing skills both written and spoken
Ability to thrive in a time-sensitive, high energy, demanding entrepreneurial environment

You will:

• Manage multiple projects concurrently;
• Analyse and understand client business requirements and translate client objectives into technical documentation (SoW);
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, Identify, Quantify, Communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams are within utilization and budget targets;
• Liaise with different teams like a champ.

Plus:

• Experience in E-Learning / Learning Management industry;
• Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
• Knowledge of Project management principals;
• Previous experience in a high-growth organization;
• Flexibility to relocate upon need and to travel if required;
• Spanish or Portuguese language is a plus.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

In order to support the fast growth of our office in Dubai, we are seeking professionals that fit into our highly dynamic, fast paced, international, and demanding company culture.

As an Office Manager, you will provide office services by executing administrative systems, procedures, and policies, monitoring administrative aspects, and facilitating the execution of key administrative tasks.

Reports to: Local COO

You will:

• Manage the credit collection process for the local office. This includes Proactively calling customers prior to credit is due and being very firm with customers who are past due. Heavy coordination with accounting and the customer success team is critical.
• Work well in a team, contributing to a synergetic work environment where people learn from one another, and continuously improve processes on behalf of our clients.
• Be the focal point of contact on behalf and filter requests for information, identify issues which need immediate attention and manage conflicting priorities.
• Collect relevant information for documents and reports: produce documents, briefing papers, reports and presentations as required.
• Manage external contacts, represent the executive by welcoming visitors, keep track of periodic communication and manage follow-ups.
• Maintains communication and data exchange and alignment with external functions, providers, contractors.
• Act as a first point of contact for the inbound phone calls and screen such phone calls accordingly directing them to the appropriate units and people in the organization.
• Help maintain a state-­of-the- art office environment.
• Manage and take charge of outbound shipments, and archiving of inbound documentation received via mail.
• Report on administrative problems and prepares reports, data analysis, and proposes solutions.
• Ensure operation of equipment, maintaining equipment inventories.
• Assist and provide support in booking travel arrangements.
• Use the company’s enterprise resource planning (ERP) and customer relationship management (CRM) tools accordingly.
• Maintain constant communication and data exchange with the Bookkeeping/Payroll Services Provider.
• Be the point of contact for negotiating and speaking to financial institutions.
• Manage and update bank documentation.
• Maintain communication and data exchange with TECOM, Dubai Technology and Media Free Zone Authority.
• Manage Employment contracts and take care, in cooperation with TECOM, of Visa issuance for new employees.
• In charge of the maintenance and update of the corporate books.

You are/have

• 3+ years in a fast paced, high growth environment performing AR/AP functions.
• Previous experience in the Dubai Technology and Media free zone and knowledge of its regulations is considered as a plus.
• High proficiency using computers (typing, quickly navigating between various tools).
• Languages in addition to English is a strong bonus if you can speak them natively or at a level of business fluency.
• Ability to prioritize multiple assignments and meet deadlines.
• Ability to effectively interact with all levels of the organization.
• Ability to handle administrative tasks independently.
• Ability to work efficiently and accurately when under pressure.
• Agile, you can move quickly with care. You embrace change and can absorb new information with ease.
• Very Adept at working with Strong Personalities at the management level.
• Accuracy and good attention to detail.
• Cool and calm under pressure. You have superior organizational skills, integrity, and impeccable task follow-through.

Plus:

• Previous experience in a company in TECOM;
• Previous experience in a software company;
• Proficiency in spoken and written Italian is a strong bonus.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

We are innovating the way training is managed online, and will continue to build and deliver outstanding products for our customers in the years to come. As we grow, and our customer base grows, we need to increase the number of our ‘Customer champions’.

If we had to rename this role using a non-industry standard term we would call it “Customer-First Champion”. Our ideal Customer Success Specialist makes our customers fall in love with our company and product, and never want to leave. This role allows you to become a champion at proactively helping, enabling, empathizing with, and advocating customers.

Reports to: Customer Success Team Leader

You will:

• Be the primary contact and advocate for large Enterprise customers;
• Become an expert in Learning Management System (LMS) adoption and implementation, including its challenges and processes;
• You will be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner;
• Maintain a revenue base by managing account retention and renewal rates;
• Generate up-sell opportunities from new product feature adoption and through upgrades;
• Advocate extended usage, by explaining the value of new modules and services to existing customers;
• Work as part of the customer success team to develop strategies for scale, growth and increased quality of service;

You have:

• You speak and write fluent English. Other languages are a huge bonus;
• Bachelor degree or equivalent experience;
• Minimum of 5 years experience in an account management or sales related role, preferably in a start-up or fast growth SaaS organization;
• Experience working with large enterprise B2B accounts;
• A successful track record of consistently meeting and exceeding revenue goals in previous roles;
• Strong communication and rapport building skills, both over the phone and in-person;
• Ability to handle high pressure situations and high volume of work with a positive attitude;
• A natural inclination towards problem solving;
• Experience in Customer Service or Customer Support/helpdesk or similar past roles is considered an asset;
• Knowledge of HR / LMS technologies is considered an asset.

 

As a Data Scientist Intern, you will help us read and organize data, turning it into information, which will then be turned into insight, then into business decisions. Thus, you will help Docebo make better business decisions!

Office: Biassono (MB)

Reports to: ERP Team Leader

You will learn how to:

• Together with the team leader, you’ll work closely with management to prioritize business and information needs; Identify needs and requests;
• Acquire data from primary or secondary data sources;
• Create scalable reports through Looker (you will be massively trained about this  tool); Developing and implementing data collection systems and other strategies that optimize statistical efficiency and data quality;
• Interpret data, analyze results, identify, analyze, and interpret trends or patterns in complex data sets;
• Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems.

You have:

• Laurea in Mathematics, Economics, Computer Science, Information Management, Statistics or Engineering;
• Strong interest in data models, database design development, data mining and segmentation techniques;
• Basic knowledge of databases (SQL etc), and programming (PHP,XML, Javascript, or ETL frameworks);
• Basic knowledge of Object-oriented programming;
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy;
• Skilled in queries, report writing and presenting findings;

Nice to have:

• Basic knowledge of version control systems, like git
• Basic knowledge of economic KPIs, Marketing KPIs, Sales KPIs

As Information Security Specialist, you are responsible for gathering information necessary to maintain security and establish functioning external barriers such as firewalls and other security measures.

You will define documentation for certification and accreditation of each information system according to government requirements.

You will review systems and applications to identify potential security weaknesses, recommend improvements to amend vulnerabilities, implement changes and provide suggestions and solutions.

Reports to: CTO

You will:

• Develop best practices and security standards;
• Monitor networks for security breaches;
• Create and maintain the documentation for certification and accreditation of each information system in accordance with government requirements;
• Evaluate the effectiveness of existing security measures, such as firewalls, password policies and intrusion-detection systems and IDS/IPS implementation and maintenance;
• Grow and share IT security culture within the company;
• Continually compare market best practices and those implemented in the company toward lean process optimization;
• log analysis.

You have:

• Bachelor's Degree in Computer Science, Information Systems or related field of study preferred;
• 3 years of experience in information security and information technology or cyber security required;
• Knowledge of the main regulatory audits such as SSAE16 (SOC1, SOC2, SOC3) or ISO 27001;
• Experience in  implementing, managing and enforcing information security directives on a cloud application environment;
• Knowledge of Amazon AWS;  
• Familiarity with penetration test requirements and testing tools;
• Excellent communication, documentation and presentation skills;
• Work experience in a SaaS Cloud environment preferred;
• Security certifications are highly desirable.

This position is about supporting our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software is properly and promptly taken care of.

Reports to: Learning and Support Team Leader

You will :

• Deal with customers from different countries every day;
• Provide technical, software support for Docebo’s software via Zendesk ticketing system, GoToMeeting, email and phone;
• Be able to troubleshoot and quickly assess severity and impact of customer issues;
• Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
• Help clients by caring about their success, and work with the entire Success team;
• Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
• Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
• Continually, generate and provide feedback on Docebo’s knowledge base;
• Deliver online training to the customers about the LMS’s functionalities;
• Work with a talented and multi cultural team.

You have:

• BA/BS or equivalent experience;
• A passion for modern technologies / internet related technologies;
• A natural inclination towards problem solving;
• Experience in Helpdesk or similar past roles are a plus;
• Knowledge of the HR technologies & elearning markets is a plus;
• Knowledge of PHP, MySQL, Javascript, HTML, CSS.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

 

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skil

As a DevOps, Infrastructure Support Specialist, you will be responsible for managing the server environment that runs our applications and supports its infrastructure.

This is a DevOps intermediate experience and full time position.

The position reports to the Cloud Performance and Architecture Manager.

You will:

• Develop and maintain product infrastructure.
• Manage Docebo software release roll-out.
• Identify and maintain metrics that tell you how your software is performing.
• Improve the deployment pipeline to ensure smooth and frequent releases.
• Keep your eyes and ears open for ways we can further streamline our development process.
• Evangelise and spread your DevOps mentality among your colleagues.

You have/are:

• Proven experience in a similar position.
• Proven experience with Bash and Ruby scripting.
• Proven experience with Linux based systems.
• Proven experience with Lamp.
• Proven expertise in Cloud services such as Amazon AWS.
• Familiar with monitoring tools like Pingdom, New Relic
• Familiar with Git and SVN.
• A DevOps mindset with a strong drive to get things done.
• Strong attention to detail, astute diagnostic skills.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• A strategic and forward-looking thought process.
• Able to guide technical discussions with both technical and non-technical audiences.
• Ability to work under pressure and tight deadlines.
• Branch, write, test, and deploy code for configuring and managed production services.

Plus:

• Bachelor’s degree  in Computer Science, Electronic Engineering or Mathematics.
• Good source code management.
• Knowledge of Chef, Puppet, Docker.
• Knowledge of Resque and Sidekiq.

As an expert in the field of corporate Learning and Development, your energy and excitement about the evolution of eLearning  keeps you on top of the issues and struggles of Learning and Development professionals. Your keen insight and solution orientation will guide the development of insightful content and tools for the market to ensure their success. As a champion of learning technology you will promote elearning excellence through participation at events (both Docebo hosted and other events), and lead a small team to produce content that will help Learning and Development professionals on their path to creating world class learning organizations within their companies.  

Reports to: Chief Marketing Officer

Main tasks and responsibilities:

• Develop and manage execution of a well informed content strategy aligned with product development and customer needs.
• Act as a key spokesperson at Docebo events and industry conferences, evangelising the need for learning technology and promoting our innovative approach to helping customers achieve success.
• Ensure that distribution of content is maximized for identified segments.
• Ensure branding and messaging are on target in all content and at events.
• Actively participate in brainstorming sessions to identify new and innovative ways to better serve the eLearning market.
• Ensure content and events have clear KPIs and achieve anticipated results.
• Manage a small team comprised of content writers and an event manager.
• Work closely with members of the Demand Generation and Product Marketing teams and ensure content and event deadlines are adhered to.
• Collaborate cross-departmentally and act as a resource for others on eLearning topics and trends.
• Adhere to budgets for lines of responsibility and report on any variances.

 

Requirements:

• At least 8 years experience in the corporate eLearning space ideally with experience around Learning Management Systems.
• Proven track record of building and managing high performance teams.
• Proven proficiency in managing complex projects.
• Excellent speaker, presenter and communicator.
• Frequent speaker on elearning topics.
• Enjoy collaborating and working with teams across the organization.
• Ability to work and communicate effectively in a international and diverse environment.
• Extensive travel will be required for this role.

 

The Senior Account Executive will be responsible for closing large enterprise-sized opportunities sourced from an inbound lead generation engine and from the growing outbound sales development team.
As a Senior Account Executive, you are expected to understand the buyer, the buyer’s journey, account planning, and the Docebo platform thoroughly.

Responsibilities

• Manage the entire sales cycle of large sized deals ($300k and above) from discovery to closing
• Drive revenue generation for Docebo by qualifying and closing new large enterprise accounts
• Understand lead qualification and work with business development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints, while maintaining a vision for long-term sustained success
• Ability to navigate the complex organizational and decision making structures of large enterprises
• Ability to involve other Docebo stakeholders at the right time as deals evolve, and always operate as a team player
• Communicate effectively and efficiently via skype, phone, webinar, email and in-person meetings
• Ability to build, maintain and effectively update the pipeline for accurate forecasting
• Be prepared to share knowledge and communicate with a multi-cultural team around the globe
• Work closely with Marketing to provide feedback on lead generation quality
• Identify prospects’ needs, understand business drivers behind requests, elaborate on Docebo’s value proposition and show how the product meets business requirements
• Achieve (crush!) an agreed amount of volume of revenue per quarter, and year (quota!)
• Manage and coach a few direct reports (pre-sales engineer, proposal writer)
• Manage all aspects of leads and sales process within the Docebo CRM. Keep it organized and updated

Requirements & Qualifications

• Minimum 5 - 8 years of sales experience in Software / SaaS industry selling enterprise solutions to Fortune 500/1000 clients (B2B)
• Experience working with large, enterprise accounts and deal sizes in the range of $300k – over $1,000,000 recurring revenues
• Positive attitude and mindset - you see opportunities where others see obstacles
• Experience managing Sales Account Executives, Business Development, and Pre-Sales Engineers
• Experience managing complex RFP processes (A to Z)
• Experience in outbound lead generation (cold emailing, cold calling)
• Experience working as a true team player internally in a company, and being known as a trusted business advisor externally
• You have strong written and verbal communication skills when dealing with different stakeholders, from managers to C levels
• Proven track record of growing a customer base of large enterprise level accounts and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions to varied customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making throughout the sales process
• Ability to independently perform advanced research leveraging external and internal databases
• Be able to operate independently, but always remain a team player
• Ability to problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat, with strong organizational skills
• Bachelor’s degree or higher level of education
• Ability to travel, as indicated – up to 50% of role

As Director of Channel and Partners, you will be responsible for creating and leading the strategy regarding our relationship with all external resellers and other external Partners, while maintaining alignment to Docebo's company vision. You will create productive, successful and trusted relationships with new Partners, as well as develop and enhance our existing Partnerships. You will be responsible for the results and profitability of the Partners’ network, as well as Docebo’s recruitment objectives to secure new Partners. You will be responsible for contributing to a sales enablement program for Partner training purposes, tracking the progress of the Partners’ network, and ensuring oversight of their capabilities to present, sell, and deliver Docebo’s products.

Responsibilities

• Continuously review and refine the ideal partner profile (IPP) framework
• Develop effective partner recruiting criteria based on the IPP framework
• Define the KPIs and metrics for the evaluation of partners, and identify the most profitable types of partners accordingly
• Build out a successful Partner Program (A to Z)
• Manage and develop an inbound and outbound partner program – a defined strategy to evaluate incoming requests and to attract new strategic partners
• Define, create and manage the delivery of training programs for new partners and the ongoing training updates for existing partners
• Identify and manage co-marketing opportunities among the Partner/Channel Network by working closely with Docebo’s Marketing team
• Define, negotiate and monitor specific performance objectives for Partners
• Be responsible for a quarterly team-based pipeline of new business generation
• Manage Channel Account Executives (AEs), coach them in their activities, and support the development of their pipeline
• Ensure all AEs and Partner activities are tracked in the Company CRM, including pipeline updates to enable proper forecasting
• Provide update on results and goals in weekly meetings with the CRO
• Nurture and motivate the success of the Partners’ network to the achievement of their quarterly sales goals
• You will lead the nurturing of all partner and channel relationships and ensure they have everything they need to remain engaged and active partners
• Create and manage incentive programs for all partners together with our Marketing team
• Negotiate and close formal agreements with high value global partners
• Manage budgeting and forecasting of Partner/Channel area of the business

Requirements & Qualifications

• 7 - 10 years of technology sales experience including experience managing partnerships/channels globally
  • Experience at a Software company / SaaS company
  • B2B Software experience
• Proven track record of growing a Partners program for a SaaS software company
• You have managed and closed at least 3 Global Partner Agreements resulting in 6 digit revenues for your company
• Experience growing channel revenue globally
• Expert level at building relationships, motivating partners and leading channels
• University degree from top tier university
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions to varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Extremely proactive and upbeat with strong organizational skills
• Startup hustle
• Languages in addition to English are a strong asset

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