CAREERS

The Account Manager will work to grow revenue from our existing accounts while working closely with our Global Customer Success teams. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for account penetration, meaning you will map and scope out Subsidiaries of the clients in your targeted portfolio with the goal of expanding the Docebo footprint. One of Docebo’s top revenue-growth strategies involves landing and expanding and this role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the SaaS space.

Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specially designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Culture is incredibly important at Docebo. Docebo encourages the team to not only work effectively together but also have fun together too!

Location: Athens, GA

Reports to: Director of Account Management 

You Will:

• Understand and be able to present our products inside out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Success, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are: 

• Extremely process-driven in your sales methodology.
• 3-years experience in a sales role in an SDR, AE, or AM position at a SaaS company.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

We are looking for a qualified Community Manager to join our team. The ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. This person should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our Docebo community of users.

Ultimately, they should be able to act as the face and voice of the Docebo brand, manage community communications, gather information on community needs, and share these needs with the appropriate Docebo team (s).

Reports to: Head of Docebo Academy

Location: Athens Office (not a remote position)

You will:

• Work with the Academy team in gathering metrics to increase client engagement with Docebo Academy content. 
• Participate in the planning and buildout of all aspects of Docebo Community (Docebo U, Academy, Webinars, etc.)
• Build processes by which product feedback is funneled from customers and to the product team.
• Leverages Product Owners, Designers, and other members of the Product team to provide clear feedback to customers on needs and business requirements.
• Organize and participate in events to build community among Docebo Administrators.
• Work with the product team as a bridge to customers and their feedback.
• Utilize all tools available (ERP, Natero, Pendo, Looker, etc.) to provide a data-driven approach to community management.
• Contribute to product conversations involving new development and prioritization of existing feature reworks. 
• Provide metrics on user feedback, needs, and goals for the purposes of continual improvement among all Docebo teams.
• Moderates and facilitates community conversations.
• Responds to comments and customer queries in a timely manner.
• On occasion create and curate content including, but not limited to, graphics, elearning assets, and webinar recordings with particular focus on content that is accessible and engaging to customers of all backgrounds, industries, and levels of experience.
• Work closely with the Product team to collect user feedback (during both beta and GA releases) of new features and modules. 
• Collaborate with Marketing, Account Management, and other relevant departments to coordinate customer outreach activities and assist the Global Customer Success team in generating Docebo advocates. 

You have:

• Bachelor’s degree in design, human-computer interaction, or related fields.
• Strong organizational skills and attention to detail.
• Familiarity with relevant graphics and prototyping software.
• Ability to make compelling and clear design presentations for various audiences.
• Demonstrate success in translating business goals to an inspiring creative direction.
• Promote user-centered design and methodology and promote user experience best practices.
• Ability to think conceptually about design and information architectures.
• Talent with articulating compelling ideas and presenting work for various audiences.
• Be able to take direction, and be prepared to make changes to your work in response to constructive feedback.
• Be able to work calmly and efficiently to tight deadlines.

Our ideal Customer Success Manager has limitless energy that can match ours. You need to be able to keep up with a fast-paced, challenging, fun, learning environment. This person will be the face of Docebo and will focus on enablement and adoption of our software platform while building a strong relationship with the client to drive retention and renewal. If you thrive off of solving problems and enabling “champions” of our product, then this is the position for you.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on maintaining the company culture.

Location: Athens, GA (not a remote position)

Reports to: Head of Customer Success

You Will:

• Be the primary contact and advocate for large Enterprise customers
• Become an expert in Learning Management System (LMS) adoption and implementation, including its challenges and processes
• Be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner
• Maintain a revenue base by managing account retention and renewal rates
• Generate up-sell opportunities from new product feature adoption and through upgrades
• Advocate extended usage, by explaining the value of new modules and services to existing customers
• Work as part of the customer success team to develop strategies for scale, growth and increased quality of service
• Be responsible for managing KPIs and reporting on KPIs of your customer success team

You Have:   

• Bachelor degree or equivalent experience
• Minimum of 5 years experience in an account management or sales related role, preferably in a start-up or fast growth SaaS organization
• Experience working with large enterprise, B2B accounts
• A successful track record of consistently meeting and exceeding revenue goals in previous roles
• Strong communication and rapport building skills, both over the phone and in-person
• Ability to handle high-pressure situations and high-volume of work with a positive attitude
• A natural inclination towards problem solving
• Experience in Customer Service or Customer Support/helpdesk or similar past roles is considered an asset
• Knowledge of HR / LMS technologies is considered an asset

We are looking for a qualified HR Business Partner to partner with senior sales leaders and their team in order to support strategic and operational alignment with the hiring, retention, and growth goals of the global sales and marketing organization. 

Our sales organization is growing at an incredible pace and this candidate will support this growth while offering guidance to the decision-makers and other leaders of the business unit through the lens of a true HR Business Partner professional. 

Our ideal candidates should have solid experience with HR practices and employee management and be very familiar with sales processes and vocabulary.

The HRBP will communicate with the senior sales managers and leaders to express new ideas and suggest solutions, considering budget limitations and our company culture.

Ultimately, she/he should be able to act as a consultant on human resources management and organizational changes for the Docebo North America sales organization. 

Location: Athens, GA (not a remote position)

HR Business Partner Responsibilities:

• Fully manage the Sales hiring process: 
  • assessing the hiring needs 
  • creating job descriptions
  • building an effective candidate pipeline
  • managing the hiring process
  • Continuing to build and foster an Employer Brand strategy in conjunction with the Regional activities
    
• Propose ideas and collaborate with the sales leaders to understand how the sales organization must evolve.
• Propose programs and initiatives to retain current employees and understand Sales workforce motivation.
• Cooperate with Global training and sales enablement in managing the employee onboarding and development programs.
• Handle severe and/or escalated HR-related disputes.
• Identify needs and implement new strategies that support to the Sale Org’s vision and objectives.
• Inform personnel about the HR regulations/policies.
• Identify any HR-related risks and communicate with the appropriate leaders (sales and HR).
• Cooperate with Sales Operations and Enablement in building and explaining new rules/policies.
• Have a focus on delivering business outcomes by making the best use of the whole HR function and acting as a strong role-model for the rest of the organization.
• Keep updated on top of Sales Trends - the latest development in sales methods, sales profiles, and career networking events.
• Proactively take the pulse of the sales organization; collecting feedback formally and informally and addressing issues in an efficient and constructive way.
• Perform other related duties as assigned by management.

HR Business Partner Requirements:

• Has operated in sales and sales recruiting for at least 5 years in the SaaS industry.
• Minimum 3+ years of experience in human resources.
• Executive presence: resilience, consultative style, & ability to articulate complex ideas into simple terms.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated competence in supporting multiple projects simultaneously with a solid focus on results.
• Able to champion new ideas, manage change, and execute action plans.
• Familiarity with the unique requirements, challenges, and culture of Sales and Marketing Saas environments.
• Strategic thinker who can see long-term goals and balance against short and intermediate-term needs.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Availability to travel 50%.
• Bachelor's degree preferred.

Why Outbound? 

Our ideal Sales Development Representative is a sales 3.0 person, who leverages today’s technologies and applies fresh, modern sales development approaches to generating new appointments, new demos, new contracts. You are passionate about smashing your goals and work to continuously improve your craft.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS e-learning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Manager, Outbound Business Development

Location: Athens, GA (not a remote position)

You will:

• Master the art of sending personal, strategic, value-add emails and social messages (no copying and pasting).
• Be able to identify and leverage compelling new business entryways for very targeted outreach (events, conferences, awards, publishing).
• Quickly research and strategize an approach to create interest and engage.
• Profile potential prospects via predetermined criteria.
• Secure and schedule meetings and demos adopting all tools available to you.
• Generate new business opportunities to fuel the Docebo Enterprise Pipeline.
• Record all activities in our CRM.
• Work closely with Account Executives to move prospects through pipeline and closing.
• Achieve or exceed monthly quotas of demos, meetings and qualified opportunities generated.
• Learn and maintain in-depth knowledge of Docebo products, industry trends and competition.
• Successfully manage and overcome prospect objections.
• Provide closed-loop feedback to ensure continuous process optimization.

You have:

• Four-year college degree (preferably in Marketing, Business, or Communications).
• Clear writer and a creative thinker - the more you love to read and write the better.
• Great self-awareness of speaking in a polished manner.
• Good listening attitude.
• Verifiable track record of success and goal attainment in a sales-oriented role.
• Deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter).
• Ability to engage and empathize over the phone.
• Run through a brick wall level of drive, passion, and desire for results.
• 1+ year in a fast growing startup environment is a plus

In this role, you will be working with large enterprise accounts. You will allocate internal resources to many different tasks, maintain the organization of the projects, and ensure the fulfillment of timely delivery with quality. Our Project Manager will work within teams dedicated to the same client, including but not limited to, professional services, customer success managers and software developers.

Our ideal candidate will be comfortable with working in an environment that moves at the speed of light. You must have a strong work ethic and a high level of curiosity on top of being a fast learner and excited to learn new technology on an ongoing basis. Having great communication skills (presentation, verbal and written) is a must!

This position does require some travel internationally so you will have the opportunity to visit Toronto and Milan (among other places).  

Location: Athens, Georgia (Not a Remote position)

Reports to: Global Head of Professional Services

You Will:

• Own the project level relationship between Docebo and key customers and/or partners.
• Identify key stakeholders and define project escalation paths.
• Define project scope, goals, and deliverables according to customer and/or partner agreements.
• Work with key stakeholders to develop & maintain a detailed project plan encompassing all project disciplines (integration, deployment, sales, support, and customer success).
• Monitor and report on the progress of the project to key stakeholders both internally and externally by defining a communication plan for each project.
• Present reports defining project progress, risks, issues, solutions, and KPIs.
• Work closely with the Product and Development teams to monitor and report on development progress for work related to assigned projects.
• Monitor project resource levels and escalate resource needs when required.
• Communicate blocking issues to internal and external audiences in a timely manner.
• Organize partner enablement activities across Sales, Customer Success, Professional Services, and Support departments.
• Lead both internal and customer project meetings.

You have:

• 5+ years proven experience managing the implementation and deployment of software projects with contract values greater than $1 million
• Deep knowledge of project management methodologies
• Excellent ability to communicate, manage, and prioritize risk and risk responses
• Flexibility to travel domestically and internationally
• Ability to communicate complex technical concepts to a variety of audiences
• Strong relationship/account management skills
• English Fluency (both written and spoken)
• Demonstrates strong leadership and team working abilities
• Good understanding of consulting processes and software implementation
• A natural inclination to resolve customer problems and help them be highly successful
• Experience working with support, QA, and product teams to resolve customer issues
• BA/BS or equivalent experience

Desirable Requirements:

• Accreditation in eg PRINCE2 / PMI PMP
• Experience working with JIRA
• Experience in either the LMS or HCM field
• Experience working with an Agile development team in a virtual scenario
• Experience in a startup or early-stage SaaS companies
• Strong desire to become a Docebo product expert
• Multilingual

The Sales Enablement Specialist is responsible for creating content and learning experiences for a variety of audiences using various delivery methods. He or she will collaborate with subject matter experts (SMEs) to create, implement, and manage innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experience.

This role requires an individual who is able to work in a team environment, be self-motivated, extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA (Not a remote position)

Reports to: Sales Enablement Manager

You Will: 

• Evaluate needs for internal and external customers and recommend best practices and ideal learning delivery methods based on needs.
• Work with source material supplied by SMEs, such as scripts, storyboards, and presentations, to develop interactive online courses that effectively convey key information and achieve learning objectives.
• Identify best instructional design techniques to ensure learner engagement and maximum learner retention.
• Use instructional design process and methodology to plan, design and develop classroom and web-based, instructor-led and asynchronous product training guides and quick reference guides.
• Create coursework with practice exercises, knowledge checks and other elements designed to meaningfully evaluate and drive learning retention.
• Project manage efficiently, completing and shifting priorities using business objectives to guide decision making.
• Ensure content accuracy and alignment with current business processes, company branding guidelines, procedures, and systems.
• Consult with Docebo’s marketing and product teams, as needed, on graphics, visuals, illustrations, and other elements to improve the quality and effectiveness of training and ensure branding consistency.
• Hold SMEs and others accountable for content delivery, review and approval deadlines; escalate appropriately and manage projects through the entire project lifecycle.
• QA final course for accuracy and work regularly with SMEs to refresh instructional designs as needed to ensure content is current and relevant.
• Define and measure training effectiveness using meaningful metrics and address User feedback to revise content as needed.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base working closely with the Sales Operations team.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization.
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 
• Work on other duties as assigned

You Have/Are:

• Bachelor’s Degree or equivalent relevant experience.
• 2-3 years of experience in sales, marketing, sales enablement or learning & development.
• Multimedia production skills using Camtasia, Audition, Photoshop, and Illustrator a plus.
• Experience producing content for Learning Management Systems (LMS) such as Docebo.
• Data Analysis experience with showing learner progress and ROI for learning initiatives.
• Exceptional verbal, written communication and presentation skills.
• Ability to understand technical content, communicate well with subject matter experts and translate technical content to non-technical staff.
• Solid knowledge of all MS Office Products required.
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams.
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting.
• Proven experience in demos and leveraging creating tactics and programs.
• Strong business acumen and communication skills.

As a Sales Trainer, you will provide training, internal support, resources, and guidance for Docebo’s global sales team. This includes implementing and managing innovative learning and delivery programs to enable our Sales team to provide best in class prospect and customer experiences, as well as creative and engaging communications of critical business content such as new products, services, and tools. 

This role requires an individual who is able to work in a team environment, be self-motivated, and is extremely communication-oriented with demonstrated sales and training experience. This is a new position for Docebo so if you are looking for the opportunity to make a lasting impact on a growing organization then this might just be for you!

Location: Athens, GA (NOT a remote role)

Reports to: Sales Enablement Manager

You will:

• Partner with sales teams to understand the most critical needs and build programs and content to meet their needs;
• Support the sales enablement strategy and project management activities of innovative and digital field training;
• Deliver and facilitate select training programs in strong partnership with the field managers as well as external vendors to ensure the best class, modern and engaging training experience across all KPIs. 
• Work with sales leaders to support the day-to-day training management of the sales organization, enabling sales leaders to spend more time on customer-facing activities
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge-base working closely with the Sales Operations team.
• Assist with construction and maintenance of sales resources library and online training academy.
• Ensure consistent adoption of all methodologies, tools, and best practices as outlined by sales leadership and assist with change management with the sales organization
• Continuously innovate on all aspects of enablement including programs, delivery, adoption, and reporting. 

You have:

• 2+ years experience of Sales Enablement and/or corporate training;
• Proven track record of developing successful programs to accelerate the performance of B2B customer-facing teams;
• Outstanding facilitation skills and ability to take a large audience on a journey while presenting;
• Proven experience in demos and leveraging creating tactics and programs;
• Strong business acumen and communication skills;
• Ambitious with a strong work ethic and intense will to win;
• Ability to adapt quickly to the evolving needs of a high-growth SaaS business;
• Industry experience preferred, but not limited to Saas sector;
• Ability to exercise discretion, decisiveness and independent judgment on business and training matters;
• Fluent in English;
• University Degree in Business Management or Information Technology.

Desired Skills/ Experience:

• Excellent interpersonal skills;
• Experience in producing product demos;
• Demonstrated Initiative;
• Ability to work independently and as a team
• Excellent time management and focus on productivity

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset.

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family.

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.

Location: Athens, GA 

Reports to: Sales Manager, NA

Your Qualifications:

• Consultative selling experience
• Prospecting skills
• Strong communication skills
• Has a competitive spirit
• Can collaborate and influence in a “win as a team” environment
• Coachable
• Has a drive for results
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution.
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business.
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate.

You have:

• Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Experience with Salesforce (or other CRMS's), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually).
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.

The role sits on the Global Customer Success team and is responsible for managing the Onboarding Phase for multiple Enterprise customers.

Solution Deployment Manager leverage skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.

Reports to: Global Head of Implementation

Location: Athens, GA (Not a remote position)

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets;

You have:

• English Fluency (both written and spoken)
• A strong desire to become a Docebo product expert.
• Experience in an IT Project Manager role or in IT service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.
• Experience working with support, QA, and product teams to resolve customer issues.
• BA/BS or equivalent experience;

Essential Requirements

• Experience in E-Learning / Learning Management industry is preferred;
• General knowledge of programming languages and specific experience with REST Webservices.
• Flexibility to travel if required

Desirable Requirements

• Bilingual in English and Spanish (NA Office Only)

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS elearning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you. Plus, there is the potential for international travel to our offices in Toronto, Canada, and Milan, Italy!

Our ideal candidate loves working with people to help them understand and learn about our product and will also work closely with our sales team on complex deals. As a Solutions Consultant, you will work with our prospects to discover, prepare and lead presentations. You will be leveraging industry knowledge to serve as an expert throughout the sales process.

Reports to: Head of Solutions Engineering

Location: Athens, GA (not a remote position)

You will :

• Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors.
• Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders.
• Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
• Be a creative, upbeat, and positive player at all times while guiding the prospects assessments of our products at various technical levels.
• Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs.
• Confer with prospective customers and engineers to assess implementation needs and to determine requirements.
• Collaborate with sales teams to understand customer requirements and provide sales support.

You have:

• You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
• 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
• A “can do” attitude, which means you look at obstacles as opportunities to help Docebo succeed.
• Strong sales attitude and instinct; enjoy speaking with prospective clients in all stages of the sales cycle.
• Love the intersection of technology, business, and learning.
• Understanding of HTML, CSS, and Javascript.
• Strong knowledge of enterprise technologies and systems (including SSO, CRM, ERP or HRIS).
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset.
• Knowledge of the LMS industry and its surrounding standards a plus.
• Experience in the SaaS industry will be considered an advantage.
• Bachelor's degree required.
• Ability to travel up to 20% of the time.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” group outings, and Friday Happy Hours, Docebo encourages the team to not only work well together but also have fun together.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

This position is about supporting our customers on a first level help desk and making sure their problems regarding the daily usage of the SaaS Docebo software is properly and promptly taken care of while transferring key product knowledge to them.

Reports to: Learning and Support Team Leader

Location: Athens, GA (not a remote position)

You will :

• Possess a high level of empathy in addressing customer concerns.
• View each and every customer issue as your own issue and take responsibility for owning full resolution.
• Deal with customers from different countries every day;
• Provide technical, software support for Docebo’s software via ticketing system, webinar sessions, email and phone;
• Be able to troubleshoot and quickly assess severity and impact of customer issues;
• Articulate necessary technical and non-technical information to customers in a simple, clear and concise manner;
• Help clients by caring about their success and work with the entire Success team through the customers' journey;
• Proactively provide updates to customers on open tickets/cases based on SLAs because you care about them, not because you have to go through a checklist;
• Perform initial troubleshooting work using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configuration and log files;
• Continually generate and provide feedback on Docebo’s knowledge base;
• Deliver online training to the customers about the LMS’s functionalities;
• Work with a talented and multicultural team.

You have:

• Superior communication skills to enable you to share information and resources with both clients and cross-functional teams
• A strong desire to become a Docebo product expert.
• BA/BS or equivalent experience;
• A passion for modern technologies/internet related technologies;
• A natural inclination towards problem-solving;
• Experience in Helpdesk or Training capacity or similar past roles are a plus;
• Knowledge of the HR technologies & E-Learning markets is a plus;
• General knowledge of programming languages;

Strongly Preferred:

• Experience in E-Learning / Learning Management industry;
• Experience with E-Learning authoring tools.
• Knowledge of IT networking basics.
• Specific experience with REST Webservices. PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
• Flexibility to travel if required.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

Impress us with a great application!

At Docebo, we’re always looking for bright individuals to contribute to our culture of innovation and the work-hard, play-hard attitude that keeps us at the top of our game. We’ve got a variety of openings at each of our international offices, but we understand that, sometimes, a person’s talent can’t be summed up in a job description. Often, there’s more than what meets the eye.

If you feel like you don’t “fit” into one of our open positions, don’t worry! We still want to hear from you. Send us your resume and show us how you stand out from the pack. Our team carefully reviews each candidate to make sure successful candidates get the best placement for their unique skill set.

As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product within the AI team.

Reports to: Head of AI Team

Location: Biassono

You will:

• Development of the Docebo LMS products in a service-oriented environment, using the Python ecosystem and tools.
  • specifically, you will be responsible for developing software projects for efficient  Cloud-based training, hosting and serving of Machine Learning models, which power a growing set of Docebo LMS advanced features
  • you will also be responsible for the integration of those AI-powered features with the rest of the Docebo LMS platform
• Ability to meet challenging deadlines.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• You will work in an Agile, Scrum international team, in day-to-day collaboration  a team of data scientists and machine learning specialists, and other backend and frontend developers
• You will report to the Team Leader of the Docebo AI team.

You have:

• Demonstrated strong knowledge of Python (3.x) programming language, major libraries and tools in the Python ecosystem, REST services and microservices technologies and related Python frameworks (such as Flask, its REST extensions, Celery, among others)
• Minimum 2 years experience in a similar development position.
• Experience in enterprise-level projects.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, Machine Learning and Deep Learning frameworks (also on the Cloud) and more.
• Strong attention to detail and astute diagnostic skills.
• Ability to look at your development within a product use case and assess its quality.
• Attention to quality documentation of code and APIs in English, and to make your work easy to reuse and integrate for other teams.

• Knowledge and hands-on experience with (big) data extraction and management tools.
• Hands-on experience writing programs in Python for Data Science and Machine Learning.
• Experience in a Cloud or SaaS development environment.
• Bachelor's degree in Computer Science.
• Previous as a programmer or analyst.

As a Backend developer, the candidate will be highly dedicated to evolving the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will: 

• Develop the main Docebo LMS products in a service-oriented environment, using PHP7 and NodeJs + MySQL as the main code base.
• Meet challenging deadlines;
• Follow project development and manage practical activities and tasks related to the project's implementation;
• Work in an Agile, Scrum international team with other backend and frontend development.

You have:

• Demonstrated strong knowledge of PHP 5.6+, Node JS and MySQL. A portfolio attached to the curricula, codeplex or github link;
• 5 years experience in a similar development position;
• Experience in enterprise-level projects;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps;
• Ability to guide technical discussions with both technical and non-technical audiences;
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more;
• Strong attention to detail and astute diagnostic skills;
• Ability to look at your development within a product use case and measure quality upon it;
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• General knowledge of HTML5, SASS, Angular 2+, Redux;
• Experience in a Cloud or SaaS development environment;
• Bachelor's degree in Computer Science;
• Previous as a programmer analyst.

This role is responsible for producing high quality code following an Agile methodology. Working in an Agile, Scrum international team you will be expected to contribute to top quality Docebo LMS Product under tight deadlines.  As a Backend Developer (Serverless) you will be resolving any critical issues, develop projects using your front and back end knowledge with the emphasis on the back end.

Location: Biassono, Italy
Reports to: Product Owner

You will:

• Develop main Docebo LMS products using Javascript, Typescript, Node.JS and other serverless technologies as the main code base;
• Drive the creation of Microservices architectures;
• Follow project development and manage practical activities and tasks related to the project's implementation;
• Contribute to our software architecture and optimise existing code;
• Work closely with the product owners to define feature specifications, and collaboratively refine a technical solution.

You have: 

• Minimum 2 years of web development experience in a similar position;
• Enterprise-level projects experience;
• Track record of developing scalable web applications;
• Strong knowledge of handwritten Node.JS and Javascript;
• Experience with MySQL and strong knowledge of optimisation methods;
• Experience with automated testing, including TDD;
• Familiarity with MVC frameworks;
• Experience developing RESTful APIs;
• Strong command of a Linux based development environment;
• Experience with version control systems (preferably Git or Mercurial);
• Understanding of web related security issues (preferably the OWASP 10);
• Ability to properly document your code in English and make it reusable to other teams;
• Strong communication and influencing skills; ability to guide technical discussions with both technical and non-technical audiences;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps;
• A deep understanding of cross-functional multiple-team based software development;
• Strong attention to detail and astute diagnostic skills;
• Ability to drive own development within a product use case and with focus on high quality;
• Working understanding of Git or similar version control system.

Nice to have: 

• Experience in a Cloud or SaaS development environment;
• Bachelor's degree in Computer Science or 5+ years of equivalent experience;
• General knowledge of Python;
• Working knowledge with Graphs QL;
• Working knowledge with NoSQL BDs (Mongo, Dynamo);
• Working knowledge with graph databases (Neo4j, AWS Neptune, Apache Tinkerpop);
• Prior hands-on experience of working as a programmer analyst;
• Working understanding of industry leading IT automation and cloud tooling, including but not limited to: JIRA, Docker, Test Automation (Selenium), AWS, Enterprise Level Application, Services, and more;
• Ability to handle multiple competing priorities in a fast-paced environment;
• Experience in conducting code reviews;
• Passion for solving complex and interesting problems;
• Reliable, tolerant, and determined team player.

As a DevOps, you’ll work collaboratively with software engineering and site reliability engineering to deploy and operate our systems. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations. And troubleshoot and resolve issues in our dev, test and production environments.

Location: Biassono, Italy

Report to: Cloud Performance and Architecture Manager.

You will:

• Manage Docebo software and infrastructure release roll-out;
• Design and implement build, deployment, and configuration management;
• Build and test automation tools for infrastructure provisioning;
• Handle code deployments in all environments;
• Monitor metrics and develop ways to improve;
• Provide technical guidance and educate team members and coworkers on development and operations;
• Identify and maintain metrics that tell you how your software is performing;
• Improve infrastructure development and application development;
• Keep your eyes and ears open for ways we can further streamline our development process;
• Perform periodic on-call duty maintaining the availability and performance of Docebo Platform;
• Evangelise and spread your DevOps mentality among your colleagues.

You have:

• Previous experience with software development, infrastructure development, or development and operations;
• A DevOps mindset with a strong drive to get things done;
• Experience with Bash, Python and Ruby scripting;
• Experience with CI/CD tools such as Jenkins, AWS CodePipeline, Gitlab CI;
• Experience with Linux based systems, especially LAMP stack;
• Experience with Cloud services such as Amazon AWS;
• Experience with Docker container build, release and management in production;
• Familiar with application performance monitoring tools like New Relic, Dynatrace;
• Familiar with Docker schedulers such as Swarm, Amazon ECS or Kubernetes;
• Familiar with Git and SVN;
• Familiar with tools such as AWS Cloudformation or Terraform;
• Strong attention to detail, astute diagnostic skills;
• Ability to solve issues with clear methods while knowing when to take intuitive leaps;
• A strategic and forward-looking thought process;
• Able to guide technical discussions with both technical and non-technical audiences;
• Ability to work under pressure and tight deadlines;
• Branch, write, test, and deploy code for configuring and managed production services.

Nice to have:

• Bachelor's degree in Computer Science, Electronic Engineering or Mathematics;
• Previous experience in a SaaS company.

As a Frontend Developer, the candidate will be highly dedicated to evolve the Docebo LMS Product.

Location: Biassono, Italy

Reports to: Team Leader

You will:

• Develop the main Docebo LMS products in a service-oriented environment, Angular 7, HTML5, SASS as a main code base using REST APIs to retrieve data from the backend.
• Meet challenging deadlines.
• Follow project development and manage practical activities and tasks related to the project's implementation.
• Help the developers in the team growth their abilities in their positions
• Be a part of an Agile, Scrum international team with other backend and frontend development.

You Have:

• Demonstrated strong knowledge of HTML5, SASS, Angular 7 (or equivalent frontend framework), Redux. A portfolio attached to the curricula, codeplex, github link or a website link.
• Ability to build applications frontends following the guidelines of the UI Kit/mockups coming from the Design Team
• Experience in enterprise-level projects.
• Ability to solve issues with clear methods while knowing when to take intuitive leaps.
• Ability to guide technical discussions with both technical and non-technical audiences.
• Interest in new technologies: Docker, AWS, Enterprise Level Application, Services, and more.
• Strong attention to detail and astute diagnostic skills.
• Ability to look at your development within a product use case and measure quality upon it.
• Ability to properly document your code in English and make it reusable to others teams.

Nice to have:

• Experience in a Cloud or SaaS development environment.
• Bachelor's degree in Computer Science
• Previous as a programmer analyst.

At Docebo Innovation our Data Scientist is expected to design and implement a variety of robust and efficient data mining and analysis pipelines using best-in-class programming languages, data manipulation frameworks and tools, drawing from multiple heterogeneous and large-scale data sources, either semi-structured or unstructured. 

From those pipelines, our Data Scientist will build Machine Learning models to draw statistical insights and prediction for a wide spectrum of applications, and will be responsible for the transition of those models to production.

Reports to: Innovation Product Owner

Location: Biassono, Italy - Docebo SpA

You will:

• Work and collaborate in a multi-functional team composed of: backend and frontend software engineers, a data engineer, a product owner and a QA specialist.
• Design, implement, and optimize data mining and analysis procedures and pipelines from multiple loosely associated data sources, including large-volume live sources. 
• Carry out hypothesis formulation and hypothesis testing on the mined data
• Build predictive models using a variety of Machine Learning techniques including (but not limited to) regression models, time series, clustering and classification models, etc.
• Build a variety of neural models, leveraging best-in-class Deep Learning techniques and frameworks.
• Conceive and implement methods for continuous data mining and analytics  from “always-on” and streaming data sources, leading to continuous learning and reinforcement learning models.

You have: 

• Strong statistics, data mining and machine learning foundations
• At least 3 years of experience in data mining, data analysis, and Machine Learning, working on large-scale projects and heterogeneous data sets
• Strong programming skills within the Python ecosystem
• Considerable experience with major Machine Learning and Deep Learning frameworks and tools, such as scikit-learn, Tensorflow, Pytorch, etc.
• Experience with visualization framework, such as Bokeh, Matplotlib, Tensorboard, etc.
• Strong analytical skills
• Strong teamwork attitude
• Fluency in English
• Master degree in Computer Science, Math, Statistics or similar.  PhD a plus.

Nice to have

• Knowledge of service-oriented computing, specifically the REST paradigm and micro-services
• Attitude to work and deliver within the context of agile development methodologies
• Hands-on experience with commercial cloud platforms, such as Amazon Web Services and Google Cloud, including the Machine Learning and Natural Language Processing capabilities offered as-a-service by those platforms
• Hands-on experience with big data processing platforms, such as the Hadoop ecosystem or equivalent. 
• Experience with big data streaming platforms, such as Apache Storm and Spark or equivalent

As a Mobile Developer, the candidate will be highly dedicated to evolve the Docebo mobile applications and will work with the Mobile Team at Docebo to create apps that run flawlessly on the platform developed in React Native .
The role will support the development of the Docebo LMS product, through the conception-to-delivery and maintenance lifecycles, using a Scrum-based development methodology.

Location: Biassono, Italy

Reports to: Team Leader

You will: 

• Develop and build the functional and technical design of the app
• Work with the UI/UX Team to constantly improve the usability of the mobile products
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency  

You have:

• Significant experience in native iOS/Android app development
  

• Strong experience in Git workflow
• An understanding of common software design and development patterns such as Singleton, Adapter, Factory, MVVM

• Good experience with Javascript or willing to learn (ECMAScript 6)

Nice to have:

• Working Knowledge of React.JS
• Comprehensive knowledge in React Native and Redux (plus)
• Strong experience developing with Swift/Kotlin
• Experience with Testing and Test cases desirable
• Experience working in SCRUM team and familiarity with the Agile Methodology
• Write great code! SOLID pattern would be appreciated
• Familiarity with JSON and REST Api calls

As Software Quality Assurance Specialist, you will support Docebo in product audits and management reviews process. This also include to make sure that product complaints are managed and corrective actions are held appropriately.

Office: Biassono, Italy

Report to: Head of Quality Assurance

You will:

• investigate and manage product bugs assessment and follow-up with product owners to improve their performances;
• support the product audit management process;
• ensure that the product is appropriately released;
• implement corrective and preventive actions;
• maintain a close working collaboration with product owners and team leaders;
• ability to meet challenging deadlines;
• ensure that the monitoring system for customers and complaints is updated;

You have:

• Strong knowledge of PHP, MySQL, CSS, Javascript, HTML;
• Excellent problem solving attitude;
• Strong attention to detail and astute diagnostic skills;
• Basic knowledge of UI design;
• Fluent English;
• Strong interest for Information Technology;
• 2 years of experience in a similar position;
• Working experience in developing test automation scripts in Java, Gherkin, PHP;
• Knowledge of Test automation framework Selenium, Cucumber, Appium, Codeception;
• Working experience in Agile environment with Scrum & Kanban method;
• Good to have knowledge of DevOps tools;

Nice to have:

• Experience in Cloud or Saas Development environment;
• Bachelor’s degree in Computer Science;
• Previous as a developer;
• Experience in performance testing with relevant tools like load impact, IBM RPT.

As Software Quality Controller, you will support Docebo in quality assurance of software development and deployment. This also includes to make sure that product tests are managed and corrective actions are held appropriately.

Location: Biassono, Italy

Reports to: Head of Quality Assurance

You will:

• Analyze software and systems to avert risk and prevent issues;
• Research Bugs and issues within a product before it gets deployed to everyday users;
• Perform stress testing,  performance testing, functional testing and scalability testing;
• Test in different environments including web and mobile;
• Review documentation and its analysis;
• Provide feedback to software development teams;

You have:

• Demonstrate  knowledge of PHP, MySQL, CSS, Javascript, HTML;
• Excellent problem solving attitude;
• Strong attention to detail and astute diagnostic skills;
• Basic knowledge of UI design;
• Fluent in English;
• Strong interest for Information Technology;

Nice to have:

• Bachelor’s degree in Computer Science.

The Solution Deployment Manager sits on the Global Customer Success team and is responsible for managing the on-boarding Phase for multiple Enterprise customers.

Solution Deployment Manager leverages skills in Project Management, Business Analysis, to ensure that Enterprise customer are quickly and successfully on-boarded to the Docebo platform. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.

Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking. If these three things scare you, it’s not going to work out.

Location: Biassono, Italy

Reports to: Solution Deployment Team Leader 

You will:

• Deal with customers from different countries, managing multiple projects concurrently;
• Analyze and understand client business requirements and translate client objectives into technical documentation (SoW);
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives;
• Facilitate the development of  functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation;
• Prevent, identify, quantify, and communicate risks internally and externally;
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets.

You have:

• English Fluency (both written and spoken);
• Experience in a IT Project Manager role or in service implementation and delivery;
• Experience working with clients in the ‘Large Accounts, Enterprise’ space;
• Working knowledge of project management principles;
• Great understanding of consulting processes and software implementation;
• Solid Knowledge in the areas of application programming and system design;
• A natural inclination to resolve customer problems and help them be highly successful.

Nice to have:

• Experience in E-Learning / Learning Management industry;
• Knowledge of PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application, Resque;
• Flexibility to travel if required.

Our ideal candidate loves working with people to help them understand and learn about our product and also will collaborate closely with our sales team on complex deals. You will work with our prospects to discover, analyze, prepare, and lead demos and presentations that show value in linking functionality to the prospects’ needs. You will be leveraging industry knowledge to serve as an expert throughout the sales process. 

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you. Plus, there is the potential for international travel to our offices in Toronto, London and Athens (GA)!

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS elearning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Head of Solutions Engineering EMEA

Location: Biassono, Italy (not a remote position)

You will :

• Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning & Development Directors.Tag team with Sales, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
• Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project​
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
• Collaborate with sales teams to understand customer requirements and provide sales support.

You have:

• You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect); 
• 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant; 
• B.A. or B.S. degree; 
• Ability to travel up to 20% of the time;

• Understanding of HTML, CSS, and Javascript;
• Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset; 

• Knowledge of the LMS industry and its surrounding standards will be plus;

We are looking for a Recruiter with full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

A successful recruiter will collaborate with department managers on a regular basis and proactively identify future hiring needs. You should also be able to attract candidates using various sources, like social media networks and employee referrals. Our ideal recruiter holds an academic HR background combined with work experience in screening, interviewing and assessing candidates.

Ultimately, the responsibilities of the Recruiter are to ensure our company attracts, hires and retains the best employees, while growing a strong talent pipeline.

Recruiter Position responsibilities are:

• Partner with the HRBP to ensure a collaborative effort in developing a strategic recruitment plan for each position.
• Collaborate in the drafting of job descriptions.
• Create job postings and work with the hiring team to ensure job posting accurately reflects the duties and expectations of the position.
• Post open positions on applicant systems, various job boards and social networking sites.
• Internal and external sourcing and screening of candidates from multiple sources.
• Identify and source qualified candidates (passive and active) by creative sourcing techniques to include networking, referrals, social media, job boards, alumni lists
• Be accountable for generating leads by leveraging relationships, referrals, social media networks, career fairs, cold calling, job boards, outreach events, and other emerging sourcing best practices
• Source, screen and conduct phone and in-person interviews with candidates to assess qualification and discuss expectations of each position. 
• Collaborate on the offer process.
• Support in employer branding activities such as building and communicating the company’s value proposition.

Recruiter requirements are:

• 5 years experience in the same role
• Excellent proficiency in English
• Executive presence: resilience, consultative style, & ability to articulate complex ideas into simple terms.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated competence in supporting multiple projects simultaneously with a solid focus on results.
• Able to champion new ideas, manage change, and execute action plans.
• Strategic thinker who can see long-term goals and balance against short and intermediate-term needs.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Availability to travel 30%.
• Bachelor's degree preferred. 

Department: Product

Reports to: Technical Writing Manager

The role is responsible for writing technical software documentation and supporting good communication and the distribution of product information within the company. Working closely with various teams the Technical Writer will be gathering information, making necessary updates to technical documents and creating new content as needed. This may include manuals and videos to keep pace with product updates. The role is also responsible for language interpretation services and a context of product support.

Essential responsibilities

• Enable the development and maintenance of product documentation for English and Italian translation
• Deliver clear and concise documentation in English & Italian
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements:
• Working with Learning & Support and Product teams to determine the needs of internal and external stakeholders
• Develop product use cases with Sales and Marketing teams
• Organising and writing supporting documents for the Customer Success and Learning and Support teams
• Working with the Marketing team to provide foundational knowledge of updates and features
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Develop guides on how to write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
• Address errors / suggesting improvements in documentation in consultation with the Product Owners
• Manage the changelog
• Maintaining the internal language repository and style guides
• Maintain product language translations from third-party translators
• Work independently and with others

Required Technical and Professional Expertise

• 1+ years of relevant experience
• Excellent command of English, both oral and written
• Use of CMS packages such as Wordpress
• Experience writing common forms of developer documentation (conceptual guides, tutorials)
• Strong self-editing skills – ability to recognise errors in a variety of information deliverables
• Comfortable working in a fast-paced, product environment with evolving processes and systems
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process
• Strong communication and interpersonal skills
• Agile thinking and multitasking handler

Reports to: Senior VP of Product 

Managerial responsibility: Technical Writer

Directs a team of knowledge base writers, and assures the quality of technical writing across teams and the alignment to strategy. Standardises tools and ways of communicating along with processes. Oversees product language management, including all language translations to ensure the product supports end users globally.

You will:

• Lead the development and maintenance of product documentation for English, French, Spanish and Italian translation

• Deliver clear and concise documentation in all supported documentation languages 
• Lead collaboration with internal teams to obtain an in-depth understanding of the product and the documentation requirements:
  • Working with Learning & Support and Product teams to determine the needs of internal and external stakeholders
  • Develop product use cases with Sales and Marketing teams 
  • Organising and writing supporting documents for the Customer Success and Learning and Support teams
  • Working with the Marketing team to provide foundational knowledge of updates and features 
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Develop guides on how to write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
• Address errors / suggesting improvements in documentation in consultation with the Product Owners
• Manage the changelog 
• Maintain the internal language repository and style guides
• Maintain product language translations from third-party translators 
• Work independently and with others

You have: 

• 3+ years of relevant management experience 
• Native level English, both writing and communication skills
• Use of CMS packages such as Wordpress
• Experience with video and image editing software
• Experience writing common forms of developer documentation (conceptual guides, tutorials)
• Strong self-editing skills – ability to recognise errors in a variety of information deliverables
• Comfortable working in a fast-paced, product environment with evolving processes and systems
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process
• Excellent organisation and project management skills
• Excellent communication skills; proven ability to work with cross-functional teams to drive execution against project milestones and deliverables
• Ability to understand internal and external target audience and make content that engages them
• High level of coaching & leading others skills
• High level of organisational, interpersonal and communication skills

As a UI/UX Product Designer, you will be dedicated to creating innovative, great-looking Docebo products that people love to use with the support of the Lead Product Designers. 

We are highly user-focused and deeply believe in user-centred innovation. The role demands great execution, obsession with quality, the ability to solve difficult challenges creatively, (while keeping the user in mind) and enough ambition and follow-through to take projects from start to finish.

We are looking for a talented Product Designer who knows how to transform the functional requirements of the system in an eye-catching and intuitive way. Modern design and user-centric innovation are Docebo distinguishing factors, setting our platform apart in the international E-Learning panorama. That's why finding a talented Product Designer is a vital and essential step for us.

Location: Biassono, Italy

Reports to: Head of Design

You will:

• Join our design team to design great user-focused product interfaces and be an active part of the product experience success;
• Create high-fidelity interfaces mockups and prototypes, keeping in mind the different devices on which our clients access the platform (mobile, desktop, etc) and readapt the job done according to the incoming tests feedback;
• Collaborate directly within the design team working closely with the Lead Product Designers and always supported by the Head of Design;
• Be involved from the beginning of the process, working closely with the various product development SCRUM teams and the other involved stakeholders; especially, working “on-site” with Product Owners and Developers to coordinate with them, keep the communication high, help ensuring that the expected quality is delivered and maintain the big picture for each project;
• Observe the external trends and continuously submit new ideas to keep the products in line with the market demand, meanwhile;
• protecting and respecting our own identity;

You have:

• 3+ years of experience in software/applications design;
• Mastery of Sketch for UI design;
• Good to great knowledge of Invision for prototyping;
• Knowledge of Craft plugin for Sketch is highly appreciated;
• Attitude to the creation of simple and elegant interfaces and experiences through strong UI and prototyping skills. Superior attention to details with the ability to design pixel-perfect responsive interfaces;
• Knowledge of the main UX principles of software design;
• Knowledge of the main accessibility principles is highly appreciated;
• Capability to work in high-demand contexts, remaining calm and level-headed under pressure;
• Superior communication and relational competences and attitude;
• Superior problem solving attitude, with the ability to articulate your design decisions;
• The ability to prioritise and cope with last-minute changes while under pressure;
• Ability to give and solicit feedback from other designers and stakeholders in order to continually improve the quality of the job
• Good knowledge of written English language and very good fluency in spoken English;
• Knowledge of HTML & CSS is highly appreciated (the role does not include code writing, however this competence will help to understand the entire flow of our system or any possible limit that could be a barrier for the frontend development).

A portfolio featuring examples of design works is REQUIRED.

We’re looking for a UX Writer to help us design and launch new Docebo products and features, and improve existing ones. You’ll be part of the Design team, whose primary job is to ensure that our product is easy to understand so we can create solutions for the everyday business needs of our clients. We’re a close-knit, collaborative team that drives the design and experience of our product in a way that is consistent, easy to use and easy to understand. We work closely with product owners, developers, technical writers everyday.

Reports to: Head of Design

Location: Biassono

You will:

• Always focus on empathy for our users & ensure our products speak to them in their language using a storytelling approach (focusing on user personas & experience).
  
• Collaborate with product designers & product owners across multiple teams to craft language in all areas of our product.
• Ensure that product language is clear, concise, meaningful and accurately reflects product positioning & storytelling.
• Create, maintain and manage meaningful copy for all Docebo products & modules.
• Own, create and enforce language style guides with Product Designers and the Head of Engineering.
• Define a consistent time of voice and overall messaging for our core product.
• Assist the Language Manager in handling product language improvement requests from clients and internal stakeholders.
• Work with the Quality Assurance team to ensure quality language across the entire product development lifecycle.
• Research market needs and competitor strategies related to product copy & language.

You have:

• 2+ years professional writing experience.
• Native English as your first language.
• At least one year of product writing experience (UI, notifications, errors, tooltips, etc.).
• A talent for rewriting complex technical jargon into normal, everyday language.
• An open personality that is ready to work with people with different backgrounds, objectives, and goals.
• Experience partnering with designers, developers, product owners and product marketing.
• Super organization skills and a self-motivated, problem-solving mindset.

Nice to haves:

• A portfolio of UX writing (please send it with your application).
• Experience working in an extremely international context.
• Experience in working with JIRA, Confluence, and Invision.
• Basic understanding of software language development.

As Customer Marketing Manager your mission will be to generate new business opportunities within our customer base (up-sell, cross-sell), ideate a referral program and build a community of customer advocates by engaging our Docebo customer audience through multi-channel marketing campaigns. This position will collaborate with multiple departments at Docebo to create and execute strategies that allow us to realize our growth objectives. Further, this role directly benefits sales and marketing teams by increasing customer advocacy, including referrals, testimonials and references.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports To: Senior Marketing Manager, Lead Generation and Field

Location: Toronto, Canada (Not a remote position) 

You will:

• Define and implement overall customer-based marketing strategy designed on revenue, retention and advocacy metrics
• Strategize and execute a referral program to help generate new business opportunities
• Work closely with Account Management team to identify and recruit new customer advocates for the programs you develop
• Develop a deep understanding of our customers, including buyer personas, key uses cases, and business outcomes
• Build programs aimed to increase our customer retention + up/cross-sell activities, through a multi-channel/multi-content approach, including our Customer Community
• Support the organization of events, on top of our annual User Conference
• Track and analyze success metrics (n° of OPP/month generated per sales team, aligned with our global sales objectives)

You Have:

• 4+ years of digital marketing experience in B2B software/SaaS industry
• Previous experience in Customer Service/Success, or Account Management
• Background in B2B marketing, lead generation and sales processes
• Experience creating and executing multi-channel, customer-based marketing campaigns with proven ROI
• Demonstrated experience with direct customer outreach, VoC interviews and discussions
• Excellent interpersonal skills with experience interacting with customers at technical, non-technical, professional and executive levels as well as different internal teams
• Familiarity with Salesforce CRM and marketing automation platforms (preferably HubSpot)
• Bachelor’s degree with an emphasis on communications, marketing, or business required

As Office Manager you will provide administrative support to the Chief Revenue Officer and Chief Financial Officer while assisting operations with any relevant responsibilities. If you're a self-starter, hyper organized and have given executive leaders unparalleled support in your past experience this could be the role for you.

Culture is incredibly important to us, we are Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

Reports to: Head of Staff (out of Athens, GA)

Location: Toronto, CA (not a remote position)

You Will: 

• Coordinate CRO and CFO calendars and schedule appointments, ensuring all parties are informed of and kept abreast of schedule awareness, as well as helps manage scheduling conflicts
• Exercise considerable judgment and discretion in handling requests for appointments and conference calls
• Meet and greet visitors in a courteous and professional manner
• Coordinate travel arrangements; complete expense reports for executives
• Coordinate meetings, prepare and distribute agendas and other meeting materials, reserve and prepare facilities, etc.
• Attend meetings and other functions as needed
• Assist with special projects as assigned
• Demonstrate a high level of professionalism in dealing with confidential and sensitive issues
• Perform other related duties as assigned by office management

You are/have:

• 3-5 years, prior experience, in a fast paced, high growth office and executive management role
• Superior organizational skills, integrity, and impeccable task follow-through
• Agile - you embrace change and can absorb new information with ease
• Excellent time management skills
• Exceptional communications skills, written and verbal
• High proficiency using computers (typing, quickly navigating between various software tools)
• Accuracy and attention to detail
• Ability to think critically
• Bright and positive attitude
• A passion for contributing to a friendly and fun culture
• Cool and calm under pressure
• Inclination and desire to continuously improve inter-office processes/efficiencies and provide support wherever needed
• Bachelor's degree preferred

We are looking for a highly-motivated and high-performing sales professional to join our Account Executive team. Our Account Executives receive qualified leads from our Business Development teams and continue to move prospects through the sales process, including leveraging product demos, in working to close their deals. The ideal candidate will blend strategic thinking, sales experience, and experience with complex sales processes and/or products with an entrepreneurial mindset. 

You will work closely with prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Docebo Platform to formulate solutions that will help them reach their business goals. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Docebo family. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.

Location: Downtown Toronto, Canada

Reports to: Sales Manager, Toronto

Your Qualifications: 

• Consultative selling experience 
• Prospecting skills 
• Strong communication skills 
• Has a competitive spirit 
• Can collaborate and influence in a “win as a team” environment
• Coachable 
• Has a drive for results 
• Objection handling skills

You Will:

• Inspire and educate prospects on the value of our solution. 
• Drive revenue generation for Docebo through qualifying and closing new businesses.
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data-driven decisions.
• Track all prospecting and account data in the Docebo CRM to ensure efficiency throughout the sales cycle. Keeping your pipeline organized and updated timely.
• Use the Docebo forecasting methodologies to accurately forecast new business. 
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Communicate effectively and efficiently via phone, webinars, email and in-person meetings.
• Develop strong relationships with key clients that will generate revenue as new features go-to-market.
• Meet or exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management.
• Engage and work with business partners where appropriate. 

You have: 

• Previous 2 years’ experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Experience with Salesforce (or other CRMSs), sales automation tools such as LinkedIn, Sales Navigator, Outreach, and web conferencing tools.
• Thrive in a dynamic, fast-paced, collaborative environment.
• Strong, professional communication skills (responsiveness, email etiquette, follow-up etc.).
• Strong presentation skills (making effective decks, being an engaging speaker, value selling).
• Ability to problem-solve, adapt, and grow quickly as we build the sales organization.
• Proven results in a quota-oriented sales environment with an ability to grow a customer base and consistently exceeding revenue targets and company goals.
• A competitive edge and thrive in a fast-paced team environment.
• Strong use of insights and data-driven decision making to inform the sales process.
• Excellent communication skills as it relates to providing full product demos (virtually). 
• Extremely proactive and upbeat with strong organizational skills.
• Bachelor’s degree or higher level of education.
• Ability to do light travel.

The Account Manager will work to grow revenue from our existing accounts while working closely with our Global Customer Success teams. You will learn to be a product expert and use this expertise to increase the presence of our platform within your targeted accounts. In addition, you will be responsible for account penetration, meaning you will map and scope out Subsidiaries of the clients in your targeted portfolio with the goal of expanding the Docebo footprint. One of Docebo’s top revenue-growth strategies involves landing and expanding and this role is critical in contributing to the success of reaching our sales targets.

The ideal candidate will have previous success in sales, preferably within account management, understanding how to drive revenue from an existing account base. You will also have previous experience working within the SaaS space.

Docebo is a cloud e-learning solutions provider that is revolutionizing the online training market with its Software as a Service (SaaS) Learning Management System (LMS). Docebo's LMS is the industry's most comprehensive solution for training management, chosen by some of the world's most respected companies to achieve operational efficiency. Designed as a true software as a service, cloud-based platform, Docebo is not just an e-learning tool but is specially designed to be delivered in SaaS as an ecosystem of features and modules that can be adapted to any requirement. Culture is incredibly important at Docebo. Docebo encourages the team to not only work effectively together but also have fun together too!

Location: Downtown, Toronto, Ontario, Canada

Reports to: Director of Account Management

You Will:

• Understand and be able to present our products inside out to different external stakeholders.
• Take part in the creation and execution of a structured account program designed to educate customers about the Docebo solutions and increase the number of deployments of Docebo products.
• Capitalize and build on existing relationships, and collaborate with internal stakeholders to develop new opportunities including extensions to the existing arrangement.
• Establish and grow relationships with key decision-makers, and influencers within the customer base.
• Understand and communicate the business value and ROI of products and solutions.
• Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs.
• Work with existing Commercial and Enterprise customers and learn about their strategic priorities and initiatives.
• Execute on the account plans to deliver maximum revenue potential.
• Coordinate with internal partners in Customer Success, Account Development Reps, and Product and Engineering to help drive adoption, success, and growth.
• Evangelize Docebo’s vision through high-quality product demonstrations, and account-specific initiatives.
• Forecast sales activity and revenue achievement in our CRM, while creating and maintaining satisfied customers.

You Have/Are:

• Extremely process-driven in your sales methodology.
• 3-years experience in a sales role in an SDR, AE, or AM position at a SaaS company.
• Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships.
• Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise.
• Relationship building skills and are able to influence cross-functionally.
• Excellent verbal, written, and presentation skills.

Our ideal Sales & Marketing Recruiter Specialist is able to support our Sales and Marketing team in various activities, mainly related to hiring and recruiting. In this fast-paced and challenging role, you will have the opportunity to provide talent acquisition expertise to our offices in US and in Canada, work in partnership with the Sales & Marketing leadership and Sales & Marketing HR Business Partner, consult with our managers to help define needs and talent requirements, and develop and execute sourcing strategies that deliver high caliber talent and timely results. 

Docebo is a SaaS, e-learning company that transforms its customers’ training experience by empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns,” to our group outings, Docebo encourages the team to not only work well together but also have fun together.

Office:  Toronto, Ontario (Not a remote position)

Report to: Sales and Marketing HRBP

You will:

• Partner with the HRBP to ensure a collaborative effort in developing a strategic recruitment plan for each position.
• Collaborate in the drafting of job descriptions.
• Create job postings and work with the hiring team to ensure job posting accurately reflects the duties and expectations of the position.
• Post open positions in applicant systems, various job boards, and social networking sites.
• Identify and source qualified candidates, both passive and active, and internal and external, by creative sourcing techniques to include networking, referrals, social media, job boards, alumni lists.
• Be accountable for generating leads by leveraging relationships, referrals, social media networks, career fairs, cold calling, job boards, outreach events, and other emerging sourcing best practices
• Source, screen and conduct phone and in-person interviews with candidates to assess qualification and discuss expectations of each position. 
• Collaborate on the offer process.
• Support in employer branding activities such as building and communicating the company’s value proposition.

You Have:

• 3 years of experience in Sales and/or marketing recruiting in the SaaS industry.
• Experience with outbound calls to help successfully source for the best candidates.
• Previous experience sourcing candidates through a variety of techniques: direct sourcing, social networking, career fairs, etc.
• A demonstrated ability to build strong and collaborative working relationships with candidates/applicants, colleagues, and internal customers.
• Executive presence: resilience, consultative style, & ability to articulate complex ideas into simple terms.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated competence in supporting multiple projects simultaneously with a solid focus on results.
• Familiarity with the unique requirements, challenges, and culture of Sales and Marketing Saas environments.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Availability to travel 30%.
• Bachelor's degree preferred.

Docebo transforms its customers’ training experience, empowering everyone - from employees to partners to clients - to learn by combining Formal and Informal (or social) learning.

Regularly ranked among the world’s top 10 SaaS elearning platforms, Docebo is regarded as one of the industry’s most comprehensive solutions for training management, and has been chosen by some of the world’s most respected companies to achieve operational efficiency.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. We pride ourselves on offering our employees with very competitive compensation, great benefits, the opportunity to work closely with team members around the globe, and the chance to be a part of a team who is obsessed with constantly innovating to provide an amazing experience for our users.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you. Plus, there is the potential for international travel to our offices in Athens, Georgia, Canada, and Milan, Italy!

Our ideal candidate loves working with people to help them understand and learn about our product and will also work closely with our sales team on complex deals. As a Solutions Consultant, you will work with our prospects to discover, prepare and lead presentations. You will be leveraging industry knowledge to serve as an expert throughout the sales process.

Reports to: Head of Solutions Engineering

Location: Toronto, ON (not a remote position)

You will :

• Roll-up your sleeves, and become a trusted advisor to all levels within the prospective customer organization from CEOs, to Developers, to Learning and Development Directors.
• Be extremely flexible in tackling an extremely technical conversation with highly technical stakeholders, and reduce complexity to more common terms with less technical stakeholders.
• Tag team with the Sales Team, and operate with outstanding synchronization to achieve closing business and serving our prospects with quality service and knowledge.
• Be a creative, upbeat, and positive player at all times while guiding the prospects assessments of our products at various technical levels.
• Be a responsive and creative member of cross-functional teams (sales, marketing, customer success) and provide value internally to your sales team as well as to your assigned prospects.
• Be process driven, understand the industry very well, and be able to explain the product in the context of real usage in a real project
• Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
• Learn our product like nobody else knows it in the company, and be able to support our Product team with great insights and feedback.
• Prepare and deliver technical presentations explaining products or services to prospective customers.
• Plan and configure products to meet presentation needs.
• Confer with prospective customers and engineers to assess implementation needs and to determine requirements.
• Collaborate with sales teams to understand customer requirements and provide sales support.

You have:

• You have been in technical sales before in similar roles (Technical Account Manager, Solution Architect);
• 2+ years’ experience working in a Pre-Sales, Engagement Management, LMS implementation consultant;
• A “can do” attitude, which means you look at obstacles as opportunities to help Docebo succeed.
• Strong sales attitude and instinct; enjoy speaking with prospective clients in all stages of the sales cycle.
• Love the intersection of technology, business, and learning.
• Understanding of HTML, CSS, and Javascript.
• Strong knowledge of enterprise technologies and systems (including SSO, CRM, ERP or HRIS).
• Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset.
• Knowledge of the LMS industry and its surrounding standards a plus.
• Experience in the SaaS industry will be considered an advantage.
• Bachelor's degree required.
• Ability to travel up to 20% of the time.

Impress us with a great application!

The position is responsible for generating leads that will support Docebo Sales team through the identification and qualification of new sales opportunities with potential prospects and customers.

You will: 

• Research and actively reach out to targeted accounts and prospects
• Carry out a range of discovery & outbound prospecting calling campaigns
• Create and send targeted and personalised emails; responding to prospects
• Leverage social selling through LinkedIn & Twitter
• Work closely with Account Executives to meet prospect requirements during the qualification process

• Gain in-depth knowledge of Docebo platform and articulate our value proposition to customers
• Understand and resolve prospective client challenges / objections
• Identify client business pain points and educate potential clients on how Docebo can help leverage their learning needs

• Engage in high-level conversations to understand customer goals and find alignment between Docebo and prospective customer needs
• Continuously develop telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing

• Maintain a consistent level of proactive, outbound activity; achieve or exceed monthly, quarterly and annual goals
• Create dialing plan to reach out to the right audience at the right time
• Develop a database of prospects and regularly contact them to gain more understanding of company and prospects
• Track and report daily activities using internal CRM

You have: 

• Proven capabilities and skills in opportunity qualification, pre-call planning, call structure/control, and time management
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Extremely self-motivated with a diligent work ethic to exceed goals
• Ability to work independently as well as part of a team in a fast-paced environment
• Exceptional analytical and problem-solving skills
• Ability to maintain control of conversation under pressure

Desirable Requirements:

• Fluency in more than one European language; Italian, Spanish, French and German is an advantage
• Previous experience of working in lead generation, sales, sales support and/or marketing
• Previous experience in high volume outbound cold calling

We are looking for a qualified HR Business Partner to partner with senior sales leaders and their team in order to support strategic and operational alignment with the hiring, retention and growth goals of the global sales and marketing organization.
Our sales organization is growing at an incredible pace and this candidate will support this growth while offering guidance to the decision-makers and other leaders of the business unit through the lens of a true HR Business Partner. Our ideal candidates should have solid experience with HR practices and employee management and be very familiar with the sales processes and vocabulary.The HRBP will communicate with the senior managers to express new ideas and suggest solutions, considering budget limitations and our company culture.

Ultimately, she/he should be able to act as a consultant on human resources management and organizational changes for the EMEA sales organization. 

HR Business Partner responsibilities:

• Fully manage the Sales hiring process: 
  • assessing the hiring needs 
  • creating job descriptions
  • building an effective candidate pipeline
  • managing the hiring process
  • Continuing to build and foster an Employer Brand strategy in conjunction with the Regional activities
    
    
• Propose ideas and collaborate with the sales leaders to understand how the sales organization must evolve.
• Propose programs and initiatives to retain current employees and understand Sales workforce motivation.
• Cooperate with Global training and sales enablement in managing the employee onboarding and development programs.
• Handle severe and/or escalated HR-related disputes.
• Identify needs and implement new strategies that support to the Sale Org’s vision and objectives.
• Inform personnel about the HR regulations/policies.
• Identify any HR-related risks and communicate with the appropriate leaders (sales and HR).
• Cooperate with Sales Operations and Enablement in building and explaining new rules.
• Have a focus on delivering business outcomes through making best use of the whole HR function and acting as a strong role-model for the rest of the organization.
• Keep updated on top of Sales Trends- latest development in sales methods, sales profiles and career networking events.
• Proactively take the pulse of the sales organization; collecting feedback formally and informally and addressing issues in an efficient and constructive way.
• Perform other related duties as assigned by management.

HR Business Partner requirements:

• Has operated in sales and sales recruiting for at least 5 years in the SaaS industry
• Executive presence: resilience, consultative style, & ability to articulate complex ideas into simple terms.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated competence in supporting multiple projects simultaneously with a solid focus on results.
• Able to champion new ideas, manage change, and execute action plans.
• Familiarity with the unique requirements, challenges, and culture of Sales and Marketing Saas environments.
• Strategic thinker who can see long-term goals and balance against short and intermediate-term needs.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Availability to travel 50%.
• Bachelor's degree preferred.  

Our ideal Sales&Marketing Recruiter is able to support our Sales and Marketing team in various activities, mainly related to hiring and recruiting. In this fast-paced and challenging role, you will have the opportunity to provide talent acquisition expertise to our offices in UK and in Italy, work in partnership with the Sales&Marketing leadership and Sales&Marketing HR Business Partner, consult with our managers to help define needs and talent requirements, and develop and execute sourcing strategies that deliver high caliber talent and timely results. 

Report to: Sales and Marketing HRBP

You will:

• Partner with the HRBP to ensure a collaborative effort in developing a strategic recruitment plan for each position.
• Collaborate in the drafting of job descriptions.
• Create job postings and work with the hiring team to ensure job posting accurately reflects the duties and expectations of the position.
• Post open positions on applicant systems, various job boards and social networking sites.
• Internal and external sourcing and screening of candidates from multiple sources.
• Identify and source qualified candidates (passive and active) by creative sourcing techniques to include networking, referrals, social media, job boards, alumni lists
• Be accountable for generating leads by leveraging relationships, referrals, social media networks, career fairs, cold calling, job boards, outreach events, and other emerging sourcing best practices
• Source, screen and conduct phone and in-person interviews with candidates to assess qualification and discuss expectations of each position. 
• Collaborate on the offer process.
• Support in employer branding activities such as building and communicating the company’s value proposition.

You Have:

• 3 years experience in Sales Recruiting in the SaaS industry
• Experience with outbound calls to help successfully source for the best candidates.
• Previous experience sourcing candidates through a variety of techniques: direct sourcing, social networking, career fairs, etc.
• A demonstrated ability to build strong and collaborative working relationships with candidates/applicants, colleagues, and internal customers.
• Executive presence: resilience, consultative style, & ability to articulate complex ideas into simple terms.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated competence in supporting multiple projects simultaneously with a solid focus on results.
• Familiarity with the unique requirements, challenges, and culture of Sales and Marketing Saas environments.
• Strategic thinker who can see long-term goals and balance against short and intermediate-term needs.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Availability to travel 30%.
• Bachelor's degree preferred.  

Our ideal Account Executive is driven, curious, intelligent, and brings a solid prior experience in sales in similar quota-carrying roles.

Reports to: Sales manager UK

You will:

• Drive revenue generation for Docebo through qualifying and closing new businesses
• Understand lead qualification and work with sales development reps to refine processes and accuracy through data driven decisions
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
• Communicate effectively and efficiently via phone, webinar, email and in-person meetings
• Be prepared to share knowledge and communicate with teams around the globe
• Work closely with Marketing to provide essential feedback on lead generation quality
• Develop strong relationships with key clients that will generate revenue as new features go-to-market
• Identify prospect needs, understand business drivers behind requests, and explain the Docebo value proposition
• Maintain and possibly exceed an agreed expected volume of revenue per year.
• Manage all aspects of leads management within the Docebo CRM and to keep it organized and updated timely.

You have:

• Previous 2+ years experience in the Software as a Service industry with a role related to pre-sales, inside sales, or similar.
• Ability to be recognized as a true team player internally in the company, and trusted business advisor externally.
• You have strong written and verbal communication skills when dealing with different stakeholders, from line managers to C levels.
• Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
• Have a competitive edge and thrive in a fast-paced team environment
• Strong use of insights and data-driven decision making to inform the sales process
• Ability to perform advanced internet research leveraging value added databases on your own
• Ability problem solve, adapt, and grow quickly as we build the sales organization
• Extremely proactive and upbeat with strong organizational skills
• A deep knowledge of Social Networks (especially LinkedIn, Facebook and Twitter)
• Bachelor’s degree or higher level of education
• Ability to do light travel