Learning at travel retailer Nuance goes places, thanks to Docebo

We invite you to read our just-released case study on Nuance, the Zurich-based travel retailer which employs more than 6,100 people worldwide and serves over 31m travelling customers a year. Nuance operates retail outlets spanning more than 60 locations in 18 countries and territories across the globe. The company also provides in-flight services and operates a wholesale and distribution business, supporting the travel retail sector.

 

Nuance is using the Docebo Cloud SaaS-based LMS to centralize knowledge within the company and make it available as and when it’s required. In the past, Nuance had made many attempts to develop a single Learning Library and a unique knowledge repository. The result was that the knowledge and training material had been compiled in different formats, with different tools and stored in different repositories. Moreover, it was difficult to update all the different libraries and ensure that they all had the most current, appropriate information.

So the company’s HR department’s search for the answer to the challenge of minimizing training time and especially improving getting new staff ‘up-to-speed’ quickly led it to Docebo. Docebo’s LMS helped build a single, always up-to-date knowledge repository so that the various learning materials online could be effectively delivered to learners around the world.

Docebo is extremely simple and intuitive both to install and administer and – importantly – end users also find the Docebo LMS easy to use. Moreover, we’ve found that Docebo’s standard of customer service is extremely high.”

Mario Pizzagalli, iqons s.r.l. (Nuance’s Project Manager)