3 Shocking Facts About Knowledge Retention (and How an LMS Can Help)

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Knowledge Retention LMS

Employees will forget up to 50% of what they learned within an hour

One of the biggest obstacles preventing L&D effectiveness is the ability for employees to retain knowledge.  

A recent article by Brian Westfall, Senior Market Researcher for LMS software consultancy Software Advice, shared some interesting facts about knowledge retention. The bad news? These statistics are bleak and concerning for L&D professionals. The good news? Technology can help resolve a lot of the issues that these numbers bring to light. Westfall provided some exclusive commentary on his findings to discuss how a state-of-the-art LMS can help improve employee knowledge retention.

Knowledge Retention LMS

1. One-third of employees don’t think the materials they’re provided in training are interesting or engaging.

If your training materials aren’t engaging to begin with, you can bet that this will negatively impact knowledge retention.

According to Westfall, the resolution to this problem can be found with authoring tools that integration with your LMS: “A big issue with employee training is that course materials are often simply unmemorable, whether they be large PDFs or dull slideshow presentations. Course authoring tools can allow trainers to inject their courses with a variety of different content types to aid interaction and engagement.”

2. Workers will forget up to 50% of what they just learned within an hour.

And it gets worse… within a day, they’ll forget 70%, and within a month, they’ll forget 90% of what they learned on a given day.

This phenomenon (scientifically known as Ebbinghaus’ Forgetting Curve) is obviously a huge problem, and these numbers highlight the fact that formal, one-off learning sessions (e.g., an annual kickoff meeting) aren’t enough. It’s a good idea to implement the 70:20:10 methodology and blend formal and informal learning to increase information retention.

“Social learning features like course discussion forums and microblogs along with the ability to create customized follow-up assessments like in Docebo LMS can help workers retain information over time,” says Westfall.

3. 34% of employees are afraid to speak up when a problem arises at work.

Due to a number of factors (workplace culture, motivation, etc.), some employees are simply more forthcoming about their job struggles than others. Fortunately, LMSs include built-in analytics that will allow learning administrators to gain visibility into training deficiencies.

According to Westfall, the ability to analyze metrics to identify learning gaps is critical: “Without it, trainers may assume from a simple assessment score that a course was a success, when in reality, many workers may have not fully grasped material as much as they could have. Built-in learning analytics can allow users to dive into numbers surrounding course completion and interaction to gauge where improvement or retraining is needed.”

Support technology with best practices

An LMS may help you provide more engaging training materials, facilitate social learning, and gain visibility into your learner activities, but it won’t yield optimal results if you’re not implementing learning best practices to begin with.

Or, as Westfall summarizes, “Having solid learning foundations in place should be your first priority but learning management systems can certainly aid in making important information stick in employee minds.”

Use the right technology to improve your learning programs and increase employee knowledge retention.

Leverage an LMS to improve knowledge retention. Start a free 14-day trial of Docebo today!