Putting The 70:20:10 Learning Framework Into Practice

• 4 min read

Employees Have Less Time Than Ever to Learn – Make Their Time Count by Applying The 70:20:10 Framework

In your current role how much formal training did you receive and how much of that information did you actually retain? Think for a second about how much you learned on-the-job, and more importantly, about how much of what you learned stuck with you and became useful throughout your day-to-day. The 70:20:10 learning approach focuses specifically on how we can take the benefits of workplace learning and apply them to learning in the flow of work – with the help of your learning management system (LMS).

L&D leaders recognize the benefits achievable through modernizing their learning strategy with technology and the key role it plays in the process, yet many are failing to achieve their goals. According to a Deloitte poll, 88% of survey respondents believe that developing the workforce of the future is important, but only 11% feel they knowing how to do that. Couple that with employees reporting that they can only dedicate one percent of their time a week to training and it’s understable why modernizing learning strategies has never been more important.

What is The 70:20:10 Framework?

In general, those applying new models of learning such as 70:20:10 report twice the business benefits and efficiency improvements than counterparts who are not. But specifically, what are the benefits of applying this model of learning?

Benefits of Applying 70:20:10

When we talk about how we learn, adults in work learn:

  • Through the opportunity to practice
  • Through establishing networks and rich conversations
  • Through regular reflective practice, alone or with others

The 70:20:10 model responds directly to the learning styles of most workers. The 70 focuses specifically on informal, on-the-job training that is repeated regularly, allowing for constant opportunities to absorb and retain knowledge related to a specific set of skills (or new ones).  The 20 focuses on the coaching and mentoring via interactions with subject-matter experts and colleagues. This model is well known to produce a direct and positive impact on learner engagement and encourages learning that sticks.  Learning platforms that support the 70:20:10 learning model ease an organization’s transition from a learning program that only supports formal learning. Docebo’s Coach and Share module takes care of the 70% of informal, experiential learning, and the 20% with social learning. Docebo’s core LMS, Learn, makes up the difference by supporting formal learning – the “10 in 70:20:10 (even though we already know the 70:20:10 ratio isn’t “fixed.”)

Encourage Learning in The Flow of Work

Implementing a LMS that not only facilitates, but encourages social interactions between learners and experts produces a built-in opportunity for rich conversation and networking among learners in your learning platform.

Implementing the framework works statistically as well, contrary to some myths on the topic. Of the organizations that have embraced the 70:20:10 framework:

  • 73% see improved process
  • 72% see improved efficiency
  • 63% see improved productivity

Additionally, a study by Towards Maturity shows that the organizations applying new models such as 70:20:10 are consistently reporting more benefits compared to those who are not. They are at least:

  • Four times more likely to respond faster to business change (30% vs. 7%)
  • Three times more likely to report improvements in staff motivation (27% vs. 8%)
  • Twice more likely to report improvements in customer satisfaction scores (42% vs. 18%)

The study also found that implementing the 70:20:10 model changes the way L&D professionals supported their formal learning activities, while increasing the likelihood that their learners seek out experiential learning opportunities and those that exist within their social circles at work. Further to this, in terms of applying newly learned skills, which can have an immediate impact on an organization’s bottom line, learners within a 70:20:10 model were found to more likely to agree that:

  • Learners put what they learn into practice quickly (34% vs 20%)
  • Staff can access learning directly relevant to their job (62% vs 32%)
  • Staff can determine their own path through their learning (39% vs 21%)
  • They have noticed positive changes in staff behaviour (28% vs 12%)

Implementing The 70:20:10 Learning Framework

When implementing a new model, you need to ensure that your learning technology is up to the task of supporting your workers within whatever learning framework you adopt. That means your platform must be equipped with the functionalities to make the sharing of knowledge among learners and give subject-matter expects a place to house the expertise necessary to effectively mentor (coach) other learners. It also means that the system needs to be able to deliver on-demand information to be ready to be applied to those hands-on situations.  

When it comes to learning at the point of need, or “just-in-time” learning, a learning platform built around the 70:20:10 model provides the functionalities that makes those times when your employees need information extremely accessible.

Empower Your People With 70:20:10

Docebo is based on the 70:20:10 learning framework, a blended learning approach that combines formal, informal, social and experiential opportunities to learn at work, in real life.

Give your people the platform they need to leverage social, informal and experiential learning opportunities driven by their day-to-day, on-the-job experiences.Ready to see 70:20:10 in action?