Our customers rave about the level of service we provide and about how knowledgeable the team is
At Docebo we integrate customer service into every aspect of our business.
Docebo’s Learning and Support department is a global team. It includes people like:
Marquis Dugger Learning and Support Specialist
Marquis is part of the founding North American team and has 10+ years of experience in SaaS support.
Elizabeth Kissane Learning and Support Specialist
Elizabeth is one of our many multilingual team members, supporting clients in English, Spanish & French!
Carmine Pizza Learning and Support Specialist
Carmine has been with Docebo for 5 years and is the lead member of the European team.
What does the Docebo Learning and Support team do?
Our team is responsible for transferring key product knowledge to customers. While we strive to answer as many of your questions as possible, ourselves, on some occasions we may also enlist the help of other Docebo departments and act as liaison between your team and a more technical resource.
Grow our Knowledge Base
The L&S team is constantly adding to our Knowledge Base, where customers can go to learn more about how to optimize their use of Docebo.
Train your team
Docebo clients typically receive their Administrative Training from a representative of the L&S team
Ultimately, the learning and Support team is responsible for ensuring customers are heard, educated and empowered to grow their eLearning platform
Docebo is all about continuous improvement!
By communicating customer feedback back to the Product team, our Learning and Support team helps us ensure we continue to give our customers the best LMS experience possible.
Based on recent feedback, for example, we’re in the early stages of planning the creation of a Docebo community to allow administrators to collaborate with each other. We are also creating a separate medium for support requests.
ELearning allows the online delivery of training with real time tracking of training results, optimizing time and reducing costs associated with traditional learning methods.
WHAT IS AN LMS?
An LMS (learning management system or also E-Learning platform ) is a learning software designed to deliver, track and certify online courses and training.
SCORM, AICC & xAPI
SCORM and AICC are international standard for tracking E-Learning activities. xAPI (formerly Tin Can API) is the Learning Objects new standard. The Docebo Learning Management System supports both of these standards.