DOCEBO LEARNING & SUPPORT

Our customers rave about the level of service we provide and about how
knowledgeable the team is

 At Docebo we integrate customer service into every aspect of our business.

 Docebo’s Learning and Support department is a global team.
It includes people like:

 Marquis Dugger
Learning and Support Specialist

Marquis is part of the founding North American team and has 10+ years of experience in SaaS support.

 Elizabeth Kissane
Learning and Support Specialist

Elizabeth is one of our many multilingual team members, supporting clients in English, Spanish & French!

 Carmine Pizza
Learning and Support Specialist

Carmine has been with Docebo for 5 years and is the lead member of the European team.

What does the Docebo Learning and Support team do?

Our team is responsible for transferring key product knowledge to customers. While we strive to answer as many of your questions as possibile, ourselves, on some occasions we may also enlist the help of other Docebo departments and act as liaison between your team and a more technical resource.

 Grow our Knowledge Base

The L&S team is constantly adding to our Knowledge Base, where customers can go to learn more about how to optimize their use of Docebo.

 Train your team

Docebo clients typically receive their Administrative Training from a representative of the L&S team

 Empower learners

Ultimately, the learning and Support team is responsible for ensuring customers are heard, educated and empowered to grow their eLearning platform

Docebo is all about continuous improvement!

By communicating customer feedback back to the Product team, our Learning and Support team helps us ensure we continue to give our customers the best LMS experience possible.

Based on recent feedback, for example, we’re in the early stages of planning the creation of a Docebo community to allow administrators to collaborate with each other. We are also creating a separate medium for support requests.